Op basis van 7 geverifieerde beoordelingen
1,7 Hygiëne kamer
2,0 Service & personeel
1,8 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 30 mrt. 2024
Literal roaches, bullet holes in windows, door key kept not working, the original room we booked was already booked so we had to stay in an outside room too
Opmerking van Hotelbeheer
30 mrt. 2024 door Hotel Manager Hotelbeheer
Thanks for your feedback, Alexander. Upon checking your reservation, it looks as if you departed our property back In January and many things have changed since that time. We certainly apologize for any inconveniences you experienced during that stay, but welcome you to give us another opportunity to show you how great our property is.
door een geverifieerde reiziger
Geplaatst op 24 mrt. 2024
When we arrived for check-in after a 10 hour car ride, our loft room was already occupied. We're not sure if they were authorized there or not. When we returned to the desk we were informed that they had no other rooms available and we would have to be refunded the whole 4 nights booking. This left us in a very tough and uncomfortable position in a strange town with no where to stay. The CS that we have heard from blamed us, saying we declined an alternate room. No such offer was ever made. I have pictures too. Embarrassing look for Sonesta and we will never pay for a room with them again.
Opmerking van Hotelbeheer
25 mrt. 2024 door Hotel ManagerHotelbeheer
Derric, Thank you for sharing your feedback with us regarding your recent experience with canceling your reservation. We sincerely apologize for any frustration or inconvenience this may have caused you.We understand that changes in travel plans can occur unexpectedly, and we regret any difficulty you encountered while trying to cancel your reservation. Your feedback is important to us, and we will review our reservation cancellation process to identify any areas where we can make improvements to better serve our guests.Please know that we take your comments seriously, and we are committed to providing exceptional service to all our guests, even in situations where changes or cancellations are necessary.Thank you for choosing to consider staying with us, and we hope to have the opportunity to welcome you as our guest in the future.
door een geverifieerde reiziger
Geplaatst op 17 mrt. 2024
Opmerking van Hotelbeheer
15 apr. 2024 door Hotel ManagerHotelbeheer
Thanks for the feedback, Kurt.
door een geverifieerde reiziger
Geplaatst op 16 mrt. 2024
This is a nice place I liked my room it’s was a perfect place for me the only thing is that the place needs to be more clean specially the floor
Opmerking van Hotelbeheer
18 mrt. 2024 door Hotel ManagerHotelbeheer
Thank you for the feedback, Adama. We certainly appreciate you taking the time to let us know how we did during your most recent visit. Thank you for bringing the cleanliness to our attention, we have shared your comments with the appropriate team so these issues will be corrected immediately.
door een geverifieerde reiziger
Geplaatst op 12 mrt. 2024
First floor smelled like weed. I called ahead to notify them that I would be checking in late at night. They thanked me for letting them know, but didn't tell me the desk closes at 10pm, so I had to find another hotel down the street for a night. No one at the desk at 10:30am to check me out- I had to go find the housekeeping office and ask for help.
The room: dirty/stained carpet, bugs (ants, cockroaches, and other), mildewy/wet spots on carpet. Loud people in the room next door.
I definitely won't stay at this location again, and I'm reluctant to stay in any Sonesta again.
Opmerking van Hotelbeheer
17 mrt. 2024 door Guest RelationsHotelbeheer
Dear Zach,Please know that our team will investigate these matters to discover what may have gone wrong. This is not indicative of the quality accommodations we wish to provide. We apologize that pests were a concern, and our pest control specialist will be notified right away. Additionally, our front desk team will ensure that we provide all the necessary information to our guests. If there is any chance to welcome you back in the future and change your perceptions, we'd be grateful for it.
door een geverifieerde reiziger
Geplaatst op 29 feb. 2024
After paying almost a month in advance so when got the
property we found out the room we booked and paid for was not available it got worked out but very unsatisfactory
way of doing business I don't blame the girls at front desk
it was not their fought they were quite nice to deal with I would not recommend this place to anyone
Opmerking van Hotelbeheer
4 mrt. 2024 door Guest RelationsHotelbeheer
We regret that we failed to earn your recommendation on this occasion and that you didn't have the seamless visit we are known for. Rest assured, our team is committed to positive change, so we will reflect upon your concerns and work together to address them and ensure this doesn't happen again. Thank you for bringing your concerns to our attention, and we hope you return soon for a better, more seamless visit.
door een geverifieerde reiziger
Geplaatst op 27 feb. 2024
The manager tries to sleep with every female he sees. And if you choose not too he will find any reason to lie. And put you out!
Opmerking van Hotelbeheer
2 mrt. 2024 door Guest RelationsHotelbeheer
Dear Erica,These distressing allegations are deeply concerning and do not reflect our standards or values. Please reach out to us to discuss your comments further. We sincerely apologize that this was your impression and hope to hear from you soon.
