Serveert diner, Mexicaanse gerechten, buitendiner

Beoordelingen van Casa Faena Miami Beach

4 out of 5
Casa Faena Miami Beach
3500 Collins Ave, Miami Beach, FL

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 144 van 355 beoordelingen" "
Gastenscore: 8 - Goed. 109 van 355 beoordelingen" "
Gastenscore: 6 - Redelijk. 45 van 355 beoordelingen" "
Gastenscore: 4 - Matig. 26 van 355 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 31 van 355 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

7,2/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

bart

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Kamers zijn aan renovatie toe
Ligging goed , lobby en restaurant ook , kamer 43 waar wij zaten was slecht onderhouden toilet was kapot en in de nacht was het lastig slapen ivm renovatie aan de overkant die al jaren duurt , om de 15 min worden er bakstenen gelost ook in de nacht .
2 nachten verbleven in augustus 2018
Reactie van Lianet op 8 sep 2018
Dear bart, Thank you for choosing to stay at Casa Faena. We appreciate both the favorable and constructive feedback that you have provide and will use it to improve the experience at our hotel. I also apologize for the noise made from the construction Miami-Dade County was doing on the roads and the inconvenience that might have caused. We hope that you will consider returning and giving us the opportunity to meet and exceed your expectations. Warm regards,

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Tegenvaller
Viel ontzettend tegen, je verwacht meer bij de naam Faena. En zeker voor de prijs die je moet betalen voor een overnachting. Douche werkt slecht, de badkamer was niet heel schoon. Onze kamer rook ontzettend naar frituur. De minibar werd niet aangevuld. En er hing maar 1 dunne badjas in de kast. De inrichting is wel zeer smaakvol. Het ontbijt en de koffie erg lekker.
4 nachten verbleven in mei 2018
Reactie van Lianet op 3 jul 2018
Dear Anonymous, Thank you for choosing to stay at Casa Faena on your trip to Miami Beach! We're tremendously delighted to read you loved the decor of our hotel and the taste of our gastronomy! We value the favorable and constructive feedback you have provide us and will use it to improve our hotel. We hope that you will consider returning and giving us the opportunity to meet and exceed your expectations. Warm regards,

10/10 – Uitstekend

william

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Valerie Zamora op 7 mrt 2024
Thank you for choosing to stay with us at Casa Faena, we're happy to hear you enjoyed your stay and are looking forward to welcoming you back soon!

10/10 – Uitstekend

James

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I only gave a good rating overall due to a dying battery in the smoke detector in my room that started screaming at midnight! Other than that the hotel and staff are excellent!
1 nacht verbleven in februari 2024
Reactie van Valerie Zamora op 1 mrt 2024
Thank you for your feedback! We appreciate you bringing this inconvenience to our attention and will ensure it is taken care of in the future. Thank you again and we hope you enjoyed your stay with us at Casa Faena!

10/10 – Uitstekend

Malak, Arlington

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and nice staff. Excellent location
4 nachten verbleven in februari 2024
Reactie van Valerie Zamora op 27 feb 2024
Thank you for your wonderful feedback! We are so eager to welcome you back to your Miami Beach home soon!

10/10 – Uitstekend

Ross, Austin

1 nacht verbleven in februari 2024
Reactie van Valerie Zamora op 20 mrt 2024
Thank you for sharing your feedback with us! We look forward to welcoming you back soon!

10/10 – Uitstekend

Carol

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Charming historic hotel
4 nachten verbleven in januari 2024
Reactie van Valerie Zamora op 22 jan 2024
Thank you for your kind words, Carol! We hope to welcome you back to Casa Faena soon!

10/10 – Uitstekend

Ariel

1 nacht verbleven in januari 2024
Reactie van Valerie Zamora op 30 jan 2024
Thank you for choosing to stay with us at Casa Faena. We hope to welcome you back soon!

4/10 – Matig

Salomon

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Valerie Zamora op 27 dec 2023
Thank you for your feedback. We hope to welcome you again soon for an even greater experience.

10/10 – Uitstekend

Koray

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Valerie Zamora op 27 dec 2023
Thank you for the incredible feedback. We are thrilled to know you enjoyed your stay at Casa Faena!

10/10 – Uitstekend

Steven, Arlington

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff, the restaurant, the ambiance!
Reactie van Valerie Zamora op 27 dec 2023
Thank you for your 5-star feedback Steven! We hope to welcome you again soon.

10/10 – Uitstekend

Francisco

1 nacht verbleven in december 2023
Reactie van Valerie Zamora op 27 dec 2023
Thank you for your 5-star feedback!

2/10 – Ontzettend slecht

Benji

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was told I could valet at the hotel. It was pouring when we arrived. I had to carry my bags in the rain to check in. The. I had to drive to another hotel and valet there. Then I had to get a ride back to the hotel. Not a great start to our staycation. The hotel had a very unusual smell to it. The bathroom was tiny. The noise was unbearable starting around 9:30 pm. When we left I walked to another hotel to pick up my car as my wife waited with the bags downstairs. Horrible experience. Everyone is doing you a favor. I would have cancelled on the spot but they told me it would have been more money to cancel than the actual stay. I was told by staff at the hotel where I parked that this happens all the time. They would never recommend this hotel, nor would they even consider spending $1 there. It was smelly, there was no management on staff..disgusted with the whole experience.
1 nacht verbleven in november 2023
Reactie van Valerie Zamora op 28 nov 2023
Dear Benji,Thank you for taking the time to share your recent experience with us. We are deeply sorry to hear that your stay did not meet your expectations, and we sincerely apologize for the inconveniences you faced, especially with the parking situation and the discomfort. Your feedback is extremely valuable to us, and we want to assure you that we are taking your concerns very seriously. We are currently investigating these issues to ensure they are promptly addressed and rectified. Our goal is to provide our guests with a comfortable and enjoyable experience, and it's clear we fell short in your case.Please do not hesitate to contact us directly to discuss your experience further. We would appreciate the opportunity to connect with you personally to make amends and offer you a better experience in the future.Once again, we apologize for the shortcomings during your stay and thank you for bringing these matters to our attention. We hope to have the chance to welcome you back and demonstrate our commitment to excellent service and guest satisfaction.Warm regards,Valerie ZamoraMarketing & Guest Engagement Coordinator

10/10 – Uitstekend

Michael

Reisde met een groep
Another exceptional stay at Casa Faena!
Excellent value and service and location!
5 nachten verbleven in november 2023
Reactie van Valerie Zamora op 13 nov 2023
Thank you so much for your kind words and feedback! It warms our hearts to hear you enjoyed our service and prime location, in the heart of Miami Beach. We look forward to welcoming you back for another exceptional experience!

10/10 – Uitstekend

jessica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and beautiful hotel. Everyone was so friendly and the in house restaurant was delicious!
1 nacht verbleven in november 2023
Reactie van Valerie Zamora op 8 nov 2023
Thank you for your feedback and kind words! We are so glad to hear you had an excellent stay at Casa Faena and enjoyed our Mexican oasis, Gitano Miami. We hope to welcome you back to our home soon for another amazing adventure!

8/10 – Goed

Caroline

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Valerie Zamora op 27 okt 2023
Thank you for sharing your feedback with us! We hope to welcome you back soon!

10/10 – Uitstekend

Zaida

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel itself was lovely, staff was so helpful and kind. Very quick turnaround on housekeeping services. Super clean. it did lack outlets in the rooms to charge devices and In lobby too. Did love how close it is to the beach. Very nice short walk. Just didn't appreciate the lack of opinions for food when you want something quick and/or cheap. Overall I did love my stay.
5 nachten verbleven in oktober 2023
Reactie van Valerie Zamora op 26 okt 2023
Thank you for choosing to stay at Casa Faena and for taking the time to share your feedback. We're delighted to hear that you found our staff helpful and kind, and that you appreciated the cleanliness of our property. We appreciate your input regarding the availability of outlets and dining options. We're continuously working to improve our services, and your comments will certainly be taken into consideration.We're pleased to know you enjoyed the proximity to the beach and had an overall positive stay. Should you decide to return, we look forward to welcoming you back and providing you with an even better experience.Warm Regards,Valerie ZamoraMarketing & Guest Engagement Coordinator

2/10 – Ontzettend slecht

martin

1 nacht verbleven in oktober 2023
Reactie van Valerie Zamora op 13 nov 2023
Thank you very much for your feedback, regarding your experience. Guest feedback is so greatly appreciated as it is the best manner for our brand to learn, grow and better ourselves. We would be humbled for the opportunity to dive deeper into your experience as your rating is by no means the representation of the service we strive for. Once again, thank you for sharing your experience.

10/10 – Uitstekend

jamie

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great price
Adorable, quaint hotel - in the best location - we only stayed the night, but would stay again!
1 nacht verbleven in oktober 2023
Reactie van Valerie Zamora op 23 okt 2023
Thank you for sharing your wonderful feedback with us! We are so thrilled to hear you enjoyed your stay at Casa Faena and we look forward to welcoming you back soon!

10/10 – Uitstekend

Chava

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great customer service. Easy check in. We came a few hours prior to check in time so the hotel stored our luggage safely until check in time. Very creative and fun environment. Lots of colours, happy and relaxed feel. Only stayed for 1 night but would have loved to have stayed for longer. 3min walk from gorgeous Miami Beach.
1 nacht verbleven in oktober 2023
Reactie van Valerie Zamora op 23 okt 2023
Thank you for sharing your wonderful feedback with us! We are so thrilled to hear you enjoyed your stay at Casa Faena and we look forward to welcoming you back soon!

2/10 – Ontzettend slecht

Juan

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Valerie Zamora op 2 nov 2023
Thank you for your Casa Faena Feedback! We hope to see you again soon!

10/10 – Uitstekend

Sebastian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best hospitality team in south beach !
1 nacht verbleven in september 2023
Reactie van Valerie Zamora op 16 okt 2023
Thank you so much for the high praise! We're thrilled to hear that our hospitality stood out during your visit. Our team at Casa Faena works hard to ensure guests have a memorable experience. We look forward to hosting you again on your next trip to Miami Beach!

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stayed for 3 nights. Room and bathroom was clean. It is conveniently across the street from the beach and a public parking lot. They provide beach chairs, umbrellas and towels. First night there was an event in the hotel so dining at the restaurant or rooftop wasn’t open to hotel guests and the second night the rooftop was closed. It does get noisy at night in the rooms from the music playing in the lobby and rooftop.
3 nachten verbleven in oktober 2023
Reactie van Valerie Zamora op 16 okt 2023
Thank you for taking the time to share your experience with us. We're pleased to hear that you appreciated our clean facilities and the convenient location near the beach. We apologize for any inconvenience caused by the event and the closure of the rooftop. We also understand the importance of a peaceful night's sleep, and we'll certainly look into the noise concerns you've mentioned. Your feedback is invaluable to us as we continue to strive for excellence in every guest's experience. We hope to welcome you back to Casa Faena in the future!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Solid hotel with friendly staff.
4 nachten verbleven in september 2023
Reactie van Valerie Zamora op 16 okt 2023
Thank you for your feedback! We're glad to hear you found our team friendly and enjoyed your stay at Casa Faena. We look forward to welcoming you back on your next visit.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
Negatief: Comfort kamer
Nice but uncomfortable.
The place is conveniently located and it is adorable, we stayed on a lower floor and the rooftop was closed that night, so no issue with noise. The bed, however, is SO uncomfortable, like sleeping in coils. No parking or valet, there is a lot across the street.
1 nacht verbleven in september 2023
Reactie van Valerie Zamora op 16 okt 2023
Thank you for your feedback. We deeply apologize for the discomfort you experienced with us, and we're taking note to address your concerns. We appreciate you sharing your experience, as it helps us improve. We hope for another opportunity to serve you better in the future.

10/10 – Uitstekend

HECTOR MANUEL, GUADALAJARA

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel!
1 nacht verbleven in september 2023
Reactie van Valerie Zamora op 16 okt 2023
Thank you for your positive feedback! We're delighted you enjoyed your stay at Casa Faena. We are looking forward to welcoming you back soon!

2/10 – Ontzettend slecht

Philippe

Zakenreiziger
Negatief: Netheid, personeel en service en voorzieningen
Disaster
1 nacht verbleven in augustus 2023
Reactie van Valerie Zamora op 17 okt 2023
We regret to hear that your experience with us was anything less than unsatisfactory. We deeply apologize for any inconvenience and hope to have the opportunity to connect with you to amend any concerns you had during your stay.

10/10 – Uitstekend

Jose

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Valerie Zamora op 11 sep 2023
Thank you for choosing Casa Faena for your Miami Beach getaway. We're thrilled to hear you had a memorable stay and we hope to welcome you back soon!

10/10 – Uitstekend

Antônio

1 nacht verbleven in augustus 2023
Reactie van Valerie Zamora op 11 sep 2023
Thank you for choosing Casa Faena for your Miami Beach getaway. We're thrilled to hear you had a memorable stay and we hope to welcome you back soon!

10/10 – Uitstekend

Katherine

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
We had a great stay at Casa Faena. The atmosphere is beautiful but it’s an older hotel and has its cons. Limited outlets, thin walls, scalding hot water, and the no parking situation was a bit inconvenient. Overall, we really enjoyed our stay and the location is excellent.
2 nachten verbleven in augustus 2023
Reactie van Valerie Zamora op 11 sep 2023
Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the ambiance and our prime location at Casa Faena. We appreciate your understanding regarding the property's age and the associated quirks. Your feedback on the outlets, walls, water, and parking situation is invaluable and will help guide our future improvements. We aim to offer a blend of charm and convenience, and your insights will assist us in achieving this balance. We look forward to welcoming you back for an even more comfortable stay in the future!

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Valerie Zamora op 29 aug 2023
Thank you for your feedback! We hope to welcome you back to Casa Faena soon!

2/10 – Ontzettend slecht

William

Soloreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel had no name on it. Only one staff member on duty at any given time so there was always a wait. No parking at the property. Only a bed in the room. NO CHAIRS of any kind. The noise from the music to the people in the halls. I would not stay there again.
2 nachten verbleven in augustus 2023
Reactie van Valerie Zamora op 16 okt 2023
Casa Faena sincerely apologizes for the inconveniences you experienced during your stay. We have processed a refund for your visit and value your feedback as we continuously strive to enhance our guest experiences. If you have further concerns or feedback, please don't hesitate to reach out to us directly. We appreciate the opportunity to make things right.

10/10 – Uitstekend

Bryan

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great experience amd comfort.
1 nacht verbleven in augustus 2023
Reactie van Valerie Zamora op 29 aug 2023
Thank you for your feedback! We hope to welcome you back to Casa Faena soon!

10/10 – Uitstekend

donavan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Always a pleasure staying at this hotel. It’s my go to when I’m in Miami
3 nachten verbleven in augustus 2023
Reactie van Valerie Zamora op 18 aug 2023
Thank you for staying with us and sharing your Casa Faena experience! It was our pleasure having you as our guest and we look forward to your next visit!

10/10 – Uitstekend

Annabel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The best rooftop bar n the entrance bar too nice area. It is my favorite hotel now
1 nacht verbleven in augustus 2023
Reactie van Valerie Zamora op 18 aug 2023
Thank you for your 5-star feedback, Annabel! It was our pleasure to welcome you and we are so grateful to be considered your favorite hotel. We look forward to welcoming you back soon!

10/10 – Uitstekend

JILL

Zakenreiziger, Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Such a old beautifully kept old house converted into warm hotel. Sad we only stayed one night but appreciated alendro guiding us after arriving so late
1 nacht verbleven in augustus 2023
Reactie van Valerie Zamora op 18 aug 2023
Thank you for your incredible feedback, Jill! It was our pleasure to welcome you to your home away from home. Please visit us again soon!

8/10 – Goed

Miguel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loud parties at the lobby restaurant until late....
3 nachten verbleven in juli 2023
Reactie van Valerie Zamora op 18 jul 2023
We're sincerely sorry to hear about the noise disturbance you experienced during your stay. We strive to provide an atmosphere that caters to all our guests' preferences and comfort levels. Your feedback is valuable and we will certainly consider it in our efforts to improve the overall guest experience. We hope to have another opportunity to serve you in the future under more enjoyable circumstances.

10/10 – Uitstekend

Clifton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing property with the friendliest of staff. I will stay here many more times.
3 nachten verbleven in juli 2023
Reactie van Valerie Zamora op 18 jul 2023
We are absolutely delighted to hear that you had such an enjoyable experience at Casa Faena. Our team always strives to deliver friendly, outstanding service, and your kind words are truly appreciated. We eagerly await the opportunity to welcome you back for many more memorable stays.

10/10 – Uitstekend

donavan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My new favorite boutique hotel in Miami Beach. This was my fourth stay and I’m still in love. Thank you Casa Faena
1 nacht verbleven in juli 2023
Reactie van Valerie Zamora op 18 jul 2023
Thank you for your wonderful review. We are beyond delighted to be your favorite boutique hotel in Miami Beach. Your continued loyalty speaks volumes and we can't wait to make your fifth stay just as memorable. Thank you for choosing Casa Faena once again and we hope to welcome you back soon!

10/10 – Uitstekend

Madhu, Brandon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good experience
1 nacht verbleven in juli 2023
Reactie van Valerie Zamora op 6 jul 2023
Thank you for choosing Casa Faena! We hope to welcome you back soon!

8/10 – Goed

CARLOS ROBERTO

Positief: Netheid, personeel en service
2 nachten verbleven in juni 2023
Reactie van Valerie Zamora op 6 jul 2023
Thank you for choosing Casa Faena! We hope to welcome you back soon!

8/10 – Goed

Yusneidy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was a pleasant stay. Clean, beautiful decor, great service and the room itself was comfortable. Yet the music is a bit loud at night time, not a family friendly type of hotel but good for couples or people that enjoy the night life.
2 nachten verbleven in juni 2023
Reactie van Valerie Zamora op 21 jun 2023
Dear Yusneidy,Thank you for sharing your experience with us. We're thrilled that you enjoyed the cleanliness, décor, and service of Casa Faena.We understand your concern about the nighttime music volume. Please accept our apologies if this caused any inconvenience. Your feedback is valuable, and we will certainly discuss it with our team to find a better balance that caters to all our guests.While our atmosphere tends to be lively, we appreciate your point about being more family-friendly and will consider it in our ongoing efforts to improve the Casa Faena experience.Thank you once again for your comments. We hope to have another opportunity to serve you in the future.Warm Regards,Valerie ZamoraMarketing & Guest Engagement Coordinator

10/10 – Uitstekend

donavan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Love this hotel, one of my favorites
3 nachten verbleven in juni 2023
Reactie van Valerie Zamora op 8 jun 2023
Dear Donovan,Thank you for your thoughtful feedback. It was our pleasure to welcome you into our home and we're proud to be considered one of your favorite hotels! You're kind words truly mean the world to us and we look forward to welcoming you back soon for another incredible stay!

2/10 – Ontzettend slecht

Soundarya

Reisde met een groep
Hotel charged us for the stay and refused rooms even though stay was confirmed. They haven't processed the refund and are delaying the process! Very unreliable and poor service.
2 nachten verbleven in maart 2023
Reactie van Valerie Zamora op 13 apr 2023
We apologize for the inconvenience you experienced during your stay with us. We understand the frustration of not receiving the room you were expecting and any delays in processing the refund. However, we would like to clarify that the refund was issued by Expedia and not our hotel, so we were not responsible for any delays in the process. We are glad that we were able to find accommodation for you elsewhere. Please know that we take these matters seriously and are taking steps to prevent such incidents from happening in the future. If you have any further questions or concerns, please don't hesitate to reach out to us.

10/10 – Uitstekend

Nino

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love Casa Faena . Amazing hotel and service . Thank you
1 nacht verbleven in maart 2023
Reactie van Valerie Zamora op 21 mrt 2023
Thank you for your 5-star review of Casa Faena! We're delighted to hear that you had an incredible time with us, and we are looking forward to your return!

10/10 – Uitstekend

Steven, Arlington

Reisde met een groep, Reisde met huisdieren
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Charming hotel with an exceptional staff. Great location with interesting things to explore. Can’t wait to visit this place again.
Reactie van Valerie Zamora op 21 mrt 2023
Thank you for your lovely review of Casa Faena! We're so grateful to have had you as a guest in our home and we hope to see you again soon!

2/10 – Ontzettend slecht

Leonardo

1 nacht verbleven in maart 2023
Reactie van Valerie Zamora op 13 apr 2023
Thank you for sharing your feedback with us. We are truly sorry for any issues that you experienced during your stay, and we want to make things right. Please don't hesitate to reach out to us directly so we can address your concerns and ensure that your next visit is a truly memorable one.

2/10 – Ontzettend slecht

Estanislao, Milpitas

Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Noisy. Not environmentally friendly. Too much cost $$$ for what it’s actually offered. Not worth it.
2 nachten verbleven in maart 2023
Reactie van Valerie Zamora op 21 mrt 2023
Thank you for sharing your experience with us. We genuinely appreciate your feedback, as it helps us understand areas for improvement.We're sorry to hear that your experience didn't meet your expectations, and we want to assure you that your concerns about noise, eco-friendliness, and value are being taken to heart. Our goal is to provide the best possible experience for all our guests, and we hope to have the opportunity to make it right for you in the future.

10/10 – Uitstekend

Yaarit

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2023
Reactie van Valerie Zamora op 10 mrt 2023
Thank you for staying with us at Casa Faena and sharing your feedback. We're so thrilled you had an incredible experience, and we hope to see you again soon at your home away from home!

10/10 – Uitstekend

steve

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A real gem
Lovely hotel, brilliant staff, would certainly come back
3 nachten verbleven in maart 2023
Reactie van Valerie Zamora op 10 mrt 2023
Dear Steve,Thank you for your lovely review! We are thrilled to hear that you had a wonderful stay at Casa Faena and that our staff made your experience memorable. We look forward to welcoming you back for another exceptional stay!