Dear Guest, We highly appreciate the 5* rating that you dedicated to our property confirming that you had an enjoyable stay. Thank you for sharing with us your feedback and we hope to welcome you back again in the near future. Kind regards, Marco Olivieri General Manager

Dear Guest, Thank you very much for taking time to share such detailed review about your recent stay with us here at the Excelsior Hotel Gallia. We are truly sorry to read that although you found our hotel beautiful, you remained so disappointed about the service extended by our colleagues. Our main focus is customer care in order to make sure that our Guests are feeling welcomed and looked after at all times. Once again, we are very sorry if you had a different impression and we thank you for your open feedback which we have shared with the relevant department head. It is with regret that we learned that you were not entirely satisfied with your visit and while we all wish you had a better experience, we do hope that in the future you might consider giving us another chance to have you as our Guest. It will be our pleasure to demonstrate an uncompromised quality of our services. Kind regards, Marco Olivieri General Manager

Dear Guest, Thank you very much for having chosen the Excelsior Hotel Gallia. We are glad that we managed to satisfy your expectations and that, although you found our location a little distant, you enjoyed our Maserati courtesy as an option to provide you a comfortable and classy transfer from and to the city center. It has been a pleasure to have you staying with us and we hope to have the opportunity of welcoming you back on another occasion. Kind regards, Marco Olivieri General Manager

Dear ‘Elle’, Thank you for sharing your opinion, next time you visit us don’t hesitate to express your preferences regarding the room, we will find the best solution according to your needs. We’ll be looking forward to have you as a guest in the near future. Kind regards, Marco Olivieri General Manager

Dear Mark, Thank you very much for such kind review. We are delighted to read that your recent stay with us was fully in line with your expectation. It has been a pleasure for us to look after you and we hope that next time you visit Milan you will choose to stay with us again. Kind regards, Gianrico Esposito General Manager

Dear Shahnaz,Thank you so much for your kind words and the perfect review you left for us. It is a great pleasure to hear that you had a wonderful experience, especially with our staff and with our Shiseido Spa. We are grateful for your positive feedback and thank you again for having choose our hotel. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear galit, Thank you very much for such kind review. We are delighted to know that your recent stay with us was fully in line with your expectation. It has been a pleasure for us to look after you and we hope that next time you visit Milan you will choose to stay with us again. Kind regards, Gianrico Esposito General Manager

Dear Kenta, Thank you very much for such kind review. We are delighted to know that your recent stay with us was fully in line with your expectation. It has been a pleasure for us to look after you and we hope that next time you visit Milan you will choose to stay with us again. Kind regards, Gianrico Esposito General Manager

Dear Min Seok, We would like to thank you for choosing our property, Hotel Gallia, a luxury Collection as a destination for your recent stay in our vibrant city. Thank you for sharing your feedback and we are very sorry to learn that your experience was not really satisfactory, and we are at your complete disposal in case you want to share or discuss further the matter. Although your expectations have been disregarded, we hope that you will offer us another chance to positively surprise you. Hoping to see you soon.Best Regards, Gianrico EspositoGeneral Manager

Dear Chip, Thank you so much for your kind words and the review you left for us.We are so happy to hear that you had a wonderful experience at our hotel.Guests' satisfaction is our top priority, and your positive feedback is very important for us!We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear Zeina,We greatly appreciate the feedback you shared in your review. It is wonderful to hear that you had a positive experience with us overall. We would like to reach the perfection, and if you wish, please send us an email letting us know what we can improve in order to deliver an amazing experience to all our Guest. Thank you for choosing our establishment, and we hope to have the opportunity to exceed your expectations on your next visit.Kind regards,Gianrico EspositoGeneral Manager

Dear Ray,Thank you for choosing our property for your last visit in Milan and we greatly appreciate the feedback you shared in your review. As we haven't full satisfied your expectation, if you have time, please reach us by email letting us know what we can improve in order to deliver an amazing experience to all our Guest. Thank you for choosing our establishment, and we hope to have the opportunity to exceed your expectations on your next visit.Kind regards,Gianrico EspositoGeneral Manager

Dear Jose Efraìn,Thank you so much for the kind review you left for us. We are very happy to see that this stay perfect matched your expectations. We look forward to welcoming you back in the future for another exceptional stay. Kind regards,Gianrico EspositoGeneral Manager

Dear Nichole,thank you very much for the score given to us with this review. We are so proud to hear that you enjoyed your last stay in our property, and we look forward to welcoming you back in the future for another exceptional stay. Kind regards,Gianrico EspositoGeneral Manager

Dear Simon,Thank you so much for your kind your kind review.We are proud to hear that you had a wonderful experience at Excelsior Hotel Gallia. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear john,We greatly appreciate the feedback you shared in your review. It is wonderful to hear that you had a positive experience with us. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations once again on your next visit.Kind regards,Gianrico EspositoGeneral Manager

Dear Guest,Thank you so much for the perfect review you left for us. We are thrilled to see that you had a wonderful experience at our establishment. Thank you again for choosing us and we look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear Sarah Al,We greatly appreciate the feedback you shared in your review. It is amazing to hear that you had a positive experience during your last stay in our hotel. We hope to have the opportunity to exceed your expectations once again on your next visit.Kind regards,Gianrico EspositoGeneral Manager

Dear michael,Thank you so much, we are grateful for your positive feedback you left for us. We are very happy to hear that you had a wonderful experience at our establishment, and we look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear Ricardo,Thank you so much for the perfect review you left for us. We are very happy to hear that you had a wonderful stay with us. We are grateful for your positive feedback; this is very important for us, and we look forward to welcoming you back for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear YINTING,Thank you for the amazing review you left for us. Guest's satisfaction is our top priority, and we are grateful for your positive feedback. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear kristen,Thank you so much for the kind review you left for us. We are very happy that you had a wonderful experience in our hotel. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico Esposito General Manager

Dear christoffer,We greatly appreciate the feedback you shared in your review. It is wonderful to hear that you had a positive experience with us overall. We strive for perfection, and we will use your comments about bar and rooms to further improvements. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations on your next visit in Milan.Kind regards,Gianrico EspositoGeneral Manager

Dear Gabriele,Thank you so much for the perfect review you left for us. We are very happy that you had a wonderful experience with us. Your satisfaction is has been our top priority, and we are grateful for your positive feedback. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico Esposito General Manager

Dear Osvaldo, Thank you so much for your kind words and the review you left for us.We are so happy to hear that you had a wonderful experience at our hotel.Guests' satisfaction is our top priority, and your positive feedback is very important for us!We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear Michel,Thank you for sharing your feedback with us.Your experience is important to us, and we will take it into consideration as we continue to improve our services.We hope to have the opportunity to welcome you back and provide a better experience in the future.Kind regards,Gianrico EspositoGeneral Manager

Dear Benjamin,Thank you so much for the perfect review you left for us. We are so proud to see a such positive feedback and to know you experienced an amazing stay with us. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear Arlen,We greatly appreciate the feedback you shared in your review. We strive for perfection, and we will use your feedback to further improve our services and make necessary adjustments. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations on your next visit.Kind regards,Gianrico EspositoGeneral Manager

Dear Claudine, Thank you so much for your kind review you left for us.We are so happy to hear that you had a wonderful experience at our hotel.Guests' satisfaction is our top priority, and your positive feedback is very important for us!We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear Claudia, We are deeply sorry about the unfortunate situation that occurred with your reservation which has caused you such disappointment and put a negative spin on you overall impression of our hotel. Our Guests are always our number one priority hence we are concerned to read that this inconvenience was not handled in an efficient manner causing you upset and frustration during what was meant to be a most enjoyable vacation for what we extend our most sincere apologies. While we understand that our apologies might not change your perception of our hotel, we do hope that next time you return to our city you will give us another possibility to have you as our Guest.Thank you and kind regards,Gianrico EspositoGeneral Manager

Dear Phillip, Thank you so much for your kind review you left for us.We are so happy to hear that you had a wonderful experience at our hotel.Guests' satisfaction is our top priority, and your positive feedback is very important for us!We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear Sorcha, Thank you so much for your kind review you left for us.We are so happy to hear that you had a wonderful experience at our hotel.Guests' satisfaction is our top priority, and your positive feedback is very important for us!We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear Ghaith, We deeply apologize for the complete disappointment about your stay in our property.We take your feedback seriously and as a 5-star hotel, it is our responsibility to provide an exceptional and up-to-date accommodation experience for all our Guests.We are so sorry that there was nothing suitable for you in our hotel but thank you for bringing all these matters to our attention, we truly appreciate your feedback and will strive to improve your experience in the future.Best regards,Gianrico EspositoGeneral Manager

Dear Thomas, Thank you for sharing your feedback with us. Your experience is important to us, and we will take it into consideration as we continue to improve our services and amenities.We hope to have the opportunity to welcome you back.Kind regards,Gianrico EspositoGeneral Manager

Dear Scott,Thank you so much for your kind review you left for us.We are so happy to hear that you had a wonderful experience at our hotel.Guests' satisfaction is our top priority, and your positive feedback is very important for us!We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear Eric, Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay.Your comments are important to us, and we will take them into consideration as we continue to improve our services.We hope to have the opportunity to welcome you back and provide a better experience in the future.Kind regards,Gianrico EspositoGeneral Manager

Dear Bruno, Thank you so much for your kind review you left for us.We are so happy to hear that you had a wonderful experience at our hotel especially in our wonderful roof bar.Guests' satisfaction is our top priority, and your positive feedback is very important for us!We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear Tracy,Thank you so much for your kind review. We are very happy to see that you had a wonderful experience in our hotel. Guest's satisfaction is our top priority, and we are grateful for your positive feedback. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

DearMr James,We greatly appreciate the feedback you shared in your review. It is wonderful to hear that you had a positive experience with us overall. We strive for perfection, and we will use your comments to further improve our services and make necessary adjustments. Thank you for choosing Excelsior Hotel Gallia, and we hope to have the opportunity to exceed your expectations on your next visit.Kind regards,Gianrico Esposito

Dear Iwan,We deeply apologize for the complete disappointment about your stay in our property.We take your feedback seriously and as a 5-star hotel, it is our responsibility to provide an exceptional experience for all our Guests.We are so sorry that there was nothing suitable for you in our hotel but thank you for sharing your feedback and we will strive to improve your experience in the future.Best regards,Gianrico EspositoGeneral Manager

Dear InesThank you so much for your feedback.We truly appreciate your nice review, and it has been a great pleasure to host you in our hotel. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear Deejay,Thank you so much for the perfect review you left for us. We are more than happy to hear that you had a wonderful experience at Excelsior Hotel Gallia. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear Jessica,We apologize for the disappointment you experienced with the condition of your room and for the issue with the lights. We take your feedback seriously and will work diligently to rectify the issues you mentioned, ensuring that our rooms are in impeccable condition for our guests. Thank you for choosing our hotel, and we hope to have the opportunity to provide you with an improved stay in the future.Kind regards,Gianrico EspositoGeneral Manager

Dear Ahmed, We greatly appreciate the feedback you shared in your review.We strive for perfection, and we will use your score regarding your recent stay to further improve our services and make necessary adjustments. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations on your next visit.Kind Regards,Gianrico Esposito

Dear Kasey,We greatly appreciate the feedback you shared in your review. It is wonderful to hear that you had a positive experience with us overall. We strive for perfection, and we will use your comments to further improve our services and make necessary adjustments. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations on your next visit.Kind regards,Gianrico Esposito

Dear Lymarie, Thank you so much for your nice review. We are so happy to hear that you had a memorable stay with us. Guests' satisfaction is our top priority, and we want to say thank you for your positive feedback. We hope to welcome you back in the future for another exceptional stay.Kind regards,Gianrico Esposito

Dear Pierre, Thank you very much for taking time to share with us your feedback and we are sorry to know that we failed to fully satisfy and exceed your expectations during your recent stay,We hope to have the opportunity to welcoming you back on another occasion.Kind regards,Gianrico Esposito

Dear Roy, Thank you so much for the perfect review you left for us. We are thrilled to hear that you had a wonderful experience at our establishment. Your satisfaction is our top priority, and we are grateful for your positive feedback. We look forward to welcoming you back in the future for another exceptional stay.Kind Regards,Gianrico Esposito

Dear Guest, it is always a pleasure to receive our Guests' feedback so we thank you for taking time to provide yours. We are happy to read that you enjoyed your stay and it was perfectly in line with your expectations. We look forward to welcoming you back on another occasion. Kind regards, Gianrico Esposito