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Beoordelingen van Smart Hotel Milano

4 out of 5
Smart Hotel Milano
Via Torriani Napo, 28, Milan, MI

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 131 van 241 beoordelingen" "
Gastenscore: 8 - Goed. 70 van 241 beoordelingen" "
Gastenscore: 6 - Redelijk. 18 van 241 beoordelingen" "
Gastenscore: 4 - Matig. 9 van 241 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 13 van 241 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Carola

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly, we had a lot of luggage and they put us on the groundfloor so we could leave easily. Very close to station.comfortable
1 nacht verbleven in september 2023
Reactie van La Direzione op 18 sep 2023
Gentilissim* Carola, La ringraziamo per il Suo commento e per i Suoi complimenti. Siamo lieti abbia gradito il suo soggiorno presso il nostro Hotel. La aspettiamo presto. Cordiali Saluti.La Direzione.

6/10 – Redelijk

Noor

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Hotel is at a nice location. Room is clean and well equipped. Had a problem with the ventilation that was way too loud even on the lowest setting. Staff didn't act very swiftly and didn't feel taken seriously. After 3rd complaint we were promised another room the next day. It was a nicer room so they tried to make up for the problem which was good. Overall due to the ventilation sound (in both rooms although the 2nd one lower) and all the lights from equipment in the room we wouldn't choose this hotel again. If you are sensitive sleeper due to light or sound don't stay at this hotel. Didn't try the breakfast.
2 nachten verbleven in juni 2023
Reactie van The Management op 4 jul 2023
Dear Noor, Thank you for choosing our Hotel and sharing your feedback. We are very sorry to read that we have failed to meet your expectations during your stay in our hotel. Please accept our apologies for the inconvenience occurred. We hope you will give us another opportunity to show you our high standards of service. Best regards, The Management.

8/10 – Goed

Jojanneke

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in april 2023
Reactie van The Management op 23 apr 2023
Dear Jojanneke,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 – Uitstekend

xiaoguang

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No coffer maker ，no glass …. But overall is pretty good. I even got an early check in. Location is fantastic.
1 nacht verbleven in april 2024
Reactie van The Management op 8 apr 2024
Dear Customer, Thank you for your comments regarding your stay at the Smart Hotel. It is always a pleasure to receive positive feedback. I am also glad to read that you enjoyed the great location of the hotel. Hoping that I will have the chance to welcome you back in a very near future.

8/10 – Goed

elisa

Reisde met een groep
Positief: Netheid, personeel en service
Is in a good location and
2 nachten verbleven in maart 2024
Reactie van The Management op 8 apr 2024
Dear Elisa, thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards. The Management

10/10 – Uitstekend

Melvin

it was convenient to where we needed to be. It was comfortable. Of note was the fact that the temperature in the room could be controlled easily.
2 nachten verbleven in maart 2024
Reactie van The Management op 4 apr 2024
Dear Melvin, thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.

8/10 – Goed

SuJin

2 nachten verbleven in maart 2024

6/10 – Redelijk

EMMANUEL

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff and ok if you NEED to be next to the station, otherwise, choose another neighborhood to stay at
1 nacht verbleven in maart 2024
Reactie van The Management op 27 mrt 2024
Dear Emmanuel, Thank you for staying at the Smart Hotel and sharing your feedback. Best regards.

10/10 – Uitstekend

Moohyun

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location was great. The room was clean, but the only downside was that it was too small to open my luggage which was okay because I can handle it.
1 nacht verbleven in maart 2024
Reactie van The Management op 25 mrt 2024
Dear Moohyun,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 – Uitstekend

Sitki, Istanbul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van The Management op 22 mrt 2024
Dear Sitki, Thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.

8/10 – Goed

Mariam

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel reception staff were really friendly, helpful and assisted with any questions/ queries I had. The room was a perfect size for one person
2 nachten verbleven in maart 2024
Reactie van The Management op 19 mrt 2024
Dear Mariam, Thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.

10/10 – Uitstekend

luke

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Modern style and close to main station
1 nacht verbleven in maart 2024
Reactie van The Management op 19 mrt 2024
Dear Luke, Thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.

10/10 – Uitstekend

yui

3 nachten verbleven in februari 2024
Reactie van The Management op 5 mrt 2024
Dear Yui, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards.

10/10 – Uitstekend

Chanelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really nice hotel, convenient and great location
1 nacht verbleven in februari 2024
Reactie van The Management op 1 mrt 2024
Dear Chanelle, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards.

8/10 – Goed

Federica

1 nacht verbleven in februari 2024
Reactie van La Direzione op 21 mrt 2024
Gent.le Federica, La ringraziamo per avere soggiornato da noi e di avere condiviso con altri potenziali Clienti gli aspetti che ha maggiormente gradito. I Suoi complimenti sono la migliore ricompensa al nostro lavoro, nel contempo un ulteriore iniezione di entusiasmo per migliorarci ulteriormente. Auspichiamo di poterla incontrare di nuovo nel nostro Hotel. Distinti saluti la Direzione

10/10 – Uitstekend

ARMANDO

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
eccellente attenzione! tutto ottimo
1 nacht verbleven in februari 2024
Reactie van Direzione Smart Hotel op 21 feb 2024
Gent.le Armando, La ringraziamo per avere soggiornato da noi e di avere condiviso con altri potenziali Clienti gli aspetti che ha maggiormente gradito. I Suoi complimenti sono la migliore ricompensa al nostro lavoro, nel contempo un ulteriore iniezione di entusiasmo per migliorarci ulteriormente. Auspichiamo di poterla incontrare di nuovo nel nostro Hotel. Distinti saluti

10/10 – Uitstekend

Victoria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property, but of an issue with the shower flooding the bathroom and couldn’t get the air on to stay off without removing the card but otherwise a great stay
3 nachten verbleven in februari 2024
Reactie van The Management op 5 feb 2024
Dear Victoria, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. We are glad to read that you appreciated our room and our staff. Your opinion is important to improve our services.It will be a pleasure to welcome you again very soon. Kind Regards. The Management.

10/10 – Uitstekend

Stanimir

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really nice interior and room conditions and close to metro station and the train station. The only downside is that the safe was too small than those you can find at other hotels and the lamp in the bathroom kept turning off while I was in the shower.
1 nacht verbleven in januari 2024
Reactie van The Management op 4 feb 2024
Dear Stanimir,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 – Uitstekend

Michelle, Worcester

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very easy to find, near the train station. Clean, affordable, convenient.
1 nacht verbleven in januari 2024
Reactie van The Management op 2 feb 2024
Dear Michelle,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 – Uitstekend

Erick Alberto

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelente
2 nachten verbleven in januari 2024
Reactie van The Management op 29 jan 2024
Dear Erick, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards. The Management.

10/10 – Uitstekend

Kirsty

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van The Management op 29 jan 2024
Dear Kirsty, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards. The Management.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Modern, clean and comfortable hotel near station
Lovely hotel, comfortable, clean and contemporary. Good location very close to the station. I asked for a quiet room as I was concerned it was in a busy area and the hotel fulfilled this for me. Staff were very friendly and helpful and suggested some places to go. Only very minor niggles were the shower floods the bathroom and the bathroom/wardrobe area lights are on sensors, which in my room seemed to have a mind of their own by switching on and off by themselves. Also a complementary bottle of water in the room would have been nice. Overall, it's a great hotel and would recommend.
1 nacht verbleven in januari 2024
Reactie van The Management op 29 jan 2024
Dear Guest, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards. The Management.

10/10 – Uitstekend

Samuel, Sunderland

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely, minimalistic hotel. Clean. Super friendly staff. Great central location.
5 nachten verbleven in december 2023
Reactie van The Management op 9 jan 2024
Dear Samuel, Thank you so much for your very positive comments following your stay at the Smart Hotel. We are very touched by your compliments and look forward to welcoming you back in the future. Sincerely.

10/10 – Uitstekend

Elisa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van La Direzione op 9 jan 2024
Gentile Elisa, La ringraziamo per aver scelto la nostra struttura per il Suo soggiorno e Le siamo grati per il riscontro positivo inviatoci. Nell'augurarci di averLa nuovamente ospite in struttura, Le porgiamo distinti saluti.

8/10 – Goed

Antonio

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Es war gut gelegen und super nähe zum Bahnhof und U Bahn
4 nachten verbleven in december 2023
Reactie van The Management op 9 jan 2024
Dear Antonio, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards.

8/10 – Goed

Paulo

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van The Management op 9 jan 2024
Dear Paulo, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards.

10/10 – Uitstekend

Samuel

1 nacht verbleven in december 2023
Reactie van The Management op 29 jan 2024
Dear Samuel, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards. The Management.

10/10 – Uitstekend

alima

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van The Management. op 3 jan 2024
Dear Alima, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards.

8/10 – Goed

Lorenzo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Semplice hotel con tutto quello che serve x chi è in transito a Milano. L’unico appunto che posso fare è che non sono riuscito a riscaldare la stanza nonostante il display segnasse 20/22 gradi.
1 nacht verbleven in december 2023
Reactie van Direzione Smart Hotel op 28 dec 2023
Gentile Lorenzo, La ringraziamo per aver scelto la nostra struttura per il Suo soggiorno e Le siamo grati per il riscontro positivo inviatoci. Nell'augurarci di averLa nuovamente ospite in struttura, Le porgiamo distinti saluti.

10/10 – Uitstekend

Luca Antonio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Direzione Smart Hotel op 28 dec 2023
Gentile Luca Antonio, La ringraziamo per aver scelto la nostra struttura per il Suo soggiorno e Le siamo grati per il riscontro positivo inviatoci. Nell'augurarci di averLa nuovamente ospite in struttura, Le porgiamo distinti saluti.

6/10 – Redelijk

Heino

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in november 2023
Reactie van The Management op 28 dec 2023
Dear Heino, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards. The Management.

10/10 – Uitstekend

Espen

2 nachten verbleven in december 2023
Reactie van The Management op 28 dec 2023
Dear Espen, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards. The Management.

6/10 – Redelijk

Diana

Positief: Netheid, personeel en service
1 nacht verbleven in december 2023
Reactie van The Management op 9 dec 2023
Dear Diana, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards. The Management.

10/10 – Uitstekend

Omar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van The Management op 5 dec 2023
Dear Omar,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 – Uitstekend

FRANCISCO GERARDO

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gran opción de hospedaje
3 nachten verbleven in november 2023
Reactie van The Management op 5 dec 2023
Dear Francisco GerardoThank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 – Uitstekend

Gillian

3 nachten verbleven in november 2023
Reactie van The Management op 5 dec 2023
Dear Gillian,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 – Uitstekend

Ryan

1 nacht verbleven in november 2023
Reactie van The Management op 28 dec 2023
Dear Ryan, Thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.

6/10 – Redelijk

Håvard

Reisde met een groep
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Litt problemer med dusjen, men ellers helt ålreit
3 nachten verbleven in november 2023
Reactie van The Management op 29 nov 2023
Dear Havard, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. Please accept our apologies for the inconvenience occurred with the shower. It will be a pleasure to welcome you again very soon. Kind Regards.

6/10 – Redelijk

Suzanne

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location, super close to the Centrale train station in Milan. However, the front desk area and guest rooms seem "cold" and blah, not vibrant, lively, or welcoming at all. I did not appreciate the lights going off in the bathroom several times while I was in there, especially while I was in the shower. Not very "smart" at all.
1 nacht verbleven in november 2023
Reactie van The Management op 24 nov 2023
Dear Suzanne, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. Your opinion is important to improve our services.It will be a pleasure to welcome you again very soon. Kind Regards.

10/10 – Uitstekend

S

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
スタッフさんの対応が良いです。 共有部分も室内も凄く綺麗です。 駅も近く観光にもってこいの立地です。
2 nachten verbleven in november 2023
Reactie van The Management op 19 nov 2023
Dear S, Thank you so much for your very positive comments following your stay at the Smart Hotel. We are very touched by your compliments and look forward to welcoming you back in the future. Sincerely.

10/10 – Uitstekend

angelina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was close to the train station. We walked to the duomo
2 nachten verbleven in november 2023
Reactie van The Management op 17 nov 2023
Dear Angelina, Thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.

8/10 – Goed

Fadl

1 nacht verbleven in november 2023
Reactie van The Management op 5 dec 2023
Dear Fadl,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 – Uitstekend

volgane

1 nacht verbleven in november 2023
Reactie van The Management op 16 nov 2023
Dear Volgane, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards.

8/10 – Goed

Thomas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van The Management op 13 nov 2023
Dear Thomas, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards. The Management.

10/10 – Uitstekend

Bilal

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van The Management op 7 nov 2023
Dear Bilal, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards.

10/10 – Uitstekend

volgane

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 dias em Milão
Ótima localização, em frente à Estação Central. Staff gentil e disposto a ajudar. Quarto muito confortável.
1 nacht verbleven in november 2023
Reactie van The Management op 7 nov 2023
Dear Volgane, Thank you so much for your very positive comments following your stay at the Smart Hotel. We are very touched by your compliments and look forward to welcoming you back in the future. Sincerely.

10/10 – Uitstekend

??

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
호텔이 깔끔하고 직원들이 모두 친절하였습니다. 기차역과 전철역에서 매우 가까워 공항이나 도심이동이 매우 편안했습니다. 호텔은 온라인에 소개된 것처럼 넉넉한 방이 제공되었으며 추후 밀라노에 방문 시 재방문 의향이 있습니다. 샤워시 샤워기의 물이 샤워커튼에 닿게되면 나풀거리면서 배수 라인을 넘나들게 되어 바닥이 물에 흥건이 젖는 시설은 개선이 되었으면 합니다.
2 nachten verbleven in oktober 2023
Reactie van The Management op 6 nov 2023
Dear Guest, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. We are glad to read that you appreciated our room and our staff. Your opinion is important to improve our services.It will be a pleasure to welcome you again very soon. Kind Regards.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
wonderful hotel close to the train station.
1 nacht verbleven in oktober 2023
Reactie van The Management op 6 nov 2023
Dear Michael, Thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.

10/10 – Uitstekend

jozef

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van The Management op 3 nov 2023
Dear Jozef,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van The Management op 3 nov 2023
Dear Guest,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.