Dear Steven, Thank you for taking the time to share your feedback. Our entire team sincerely appreciate your kind words. We work hard to deliver an exceptional guest experience and such positive feedback acts as motivation for our team members to continue providing excellent service. We are sorry our usual high standards were not met and this will be addressed with our housekeeping team. We regret that you did not inform us at the time of your concerns so that we may have taken immediate action. We hope to welcome you back soon for an improved stay. Best regards, Mariano Mortato, Front office Manager

Beste Hanno, Bedankt voor uw feedback. Spijtig dat uw verblijf niet naar tevredenheid was. We hadden graag geweten wat we kunnen verbeteren om u een betere ervaring te bieden. Met vriendelijke groet en graag tot een volgende keer, Sara Abdel Masih, General Manager

Dear Mrs Kristina, thank you for your feedback

Dear Sam,Thank you for taking the time to share your feedback.While we strive to offer a serene and comfortable stay for all our guests, we regret that your experience was not fully satisfactory. Our historical building, designed in the forties, typically receives compliments for its architecture and elegance, and it is disheartening to hear that on this occasion, it did not meet your expectations.We also take pride in our diligent housekeeping team and are sorry to see that the cleanliness did not reflect our high standards. Our aim is to deliver impeccable service and it seems that we fell short during your visit. We do apologise for the inconvenience. It is unfortunate you did not inform us at the time of your concerns so that we may have taken action.We remain committed to providing our guests with a luxurious and relaxing environment, including access to our upcoming Spa facilities, and a variety of room options to suit different preferences and needs.We hope to have the chance to better serve you in the future.Warm regards,

Dear Guest,Thank you for taking the time to share a review.While we strive to provide exceptional service and accommodations, we are genuinely disheartened to learn about the disturbances you encountered. Our Lounge Bar, celebrated for its inviting ambiance, is intended to offer a tranquil retreat, and it saddens us to hear that this was not your experience. We truly value the comfort and satisfaction of our guests, which is why our rooms are designed to be a peaceful haven, complete with soundproofing and premium amenities. It is with regret that we acknowledge the disruption caused to you, and we extend our sincerest apologies for any inconvenience this may have caused during your stay. The well-being of our guests is paramount, and our team is committed to ensuring a restful and enjoyable visit for all. We appreciate your feedback regarding the reception's response, and please be assured that we take such matters seriously to continuously improve the care we provide. We are dedicated to maintaining a high standard of cleanliness and hotel condition, and it is concerning to hear your feedback in this area. Please know that we hold ourselves to rigorous standards in all aspects of our hotel's operation.We look forward to welcoming you very soon.Best regards,Assunta Greco, Front office Manager

Dear Frederiek,Thank you for this review about your recent stay.We regret to hear that you experienced issues with the Internet connectivity and the phone in your room. We strive to provide seamless services and amenities, and we apologize for any inconvenience this may have caused during your stay. Please be assured that providing a reliable Internet connection is a priority for us, and our team is trained to promptly address any technical issues when reported. We appreciate your comments as they are vital for us to continue improving our services.The whole team hope to have the pleasure of seeing you again. Best wishes,Assunta Greco, Front office Manager