Details aan de buitenkant

Beoordelingen van Millennium Hotel Broadway Times Square

4 out of 5
Millennium Hotel Broadway Times Square
145 W 44th St, New York, NY

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 2289 van 6315 beoordelingen" "
Gastenscore: 8 - Goed. 1446 van 6315 beoordelingen" "
Gastenscore: 6 - Redelijk. 1044 van 6315 beoordelingen" "
Gastenscore: 4 - Matig. 762 van 6315 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 774 van 6315 beoordelingen" "

7,2/10

Netheid

8,0/10

Personeel en service

6,6/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Manuel

Positief: Netheid, personeel en service
5 nachten verbleven in april 2023
Reactie van Customer Service op 24 mei 2023
We appreciate your lovely rating, Manuel!The satisfaction of our guests is important to us so we can't wait to see you back again at Millennium Broadway Times Square soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

8/10 – Goed

Carolina Hendrika

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Uitstekende locatie, niet het allernieuwste en hipste maar het voldoet prima. Schoon, behulpzaam.
5 nachten verbleven in augustus 2022
Reactie van Customer Service op 31 aug 2022
Bedankt voor de fantastische recensie, Carolina!We zijn blij dat je zo genoten hebt van je tijd bij ons op Millennium Broadway Times Square! We geven veel om het geluk en de tevredenheid van onze gasten, dus het is uitstekend dat u onze toplocatie op prijs stelt. We houden ervan om onze gasten te zien profiteren van onze nabijheid tot zoveel prachtige attracties.We kijken ernaar uit u binnenkort weer te mogen verwelkomen!

8/10 – Goed

Erikjan

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Prettig hotel. Ruim goed gesitueerd bij de kermis die Times Square is.Heel vriendelijke receptie.
2 nachten verbleven in juni 2022
Reactie van Customer Service op 23 jun 2022
Bedankt voor de 4/5 beoordeling, Erikjan! Het is fantastisch dat je tijd op het Millennium Broadway Times Square zo geweldig was! We zijn blij dat je onze ruime kamers, locatie en team zo waardeert. We streven ernaar om u tevreden te stellen en uw feedback laat ons weten dat we ons werk doen! We streven naar uitmuntendheid, dus we kijken ernaar uit u binnenkort weer te mogen verwelkomen, zodat we een nog betere ervaring met u kunnen delen. Laat ons, gezien uw beoordeling, weten hoe we uw volgende bezoek perfect kunnen maken!

8/10 – Goed

Jonathan, Temse

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Ouder hotel. Kamers mogen stilaan gerenoveerd worden.
7 nachten verbleven in april 2022
Reactie van Customer Service op 30 apr 2022
Bedankt voor de mooie beoordeling, Jonathan! We werken altijd heel hard om al onze gasten hoogwaardige ervaringen te bieden. We stellen het op prijs dat u genoten heeft van uw algehele verblijf, maar we zijn teleurgesteld om te horen dat we meer voor u hadden kunnen doen. We zullen uw feedback in de toekomst met ons team delen. We kijken ernaar uit om binnenkort een nog betere ervaring met u te delen! Heb een mooie dag!

10/10 – Uitstekend

Anxhel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

MARIA JOSE

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024

6/10 – Redelijk

Soha

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Property well located, easy walk to all main attractions in this area. However, if you just want a place to sleep and be on the move at a good price, than it’s ok. But if you want to enjoy a beautiful hotel, extra clean rooms and smell good linens than this will disappoint. So it really depends on what you are looking for. I turned a blind eye on lots of things, we were on a quick in and out and on the go so it was ok but would definitely not go back nor recommend.
2 nachten verbleven in april 2024
Reactie van Customer Service op 17 apr 2024
Soha, thank you for taking the time to leave a review. We're pleased to hear that you found our location convenient. It's a shame, though, that other aspects of your stay didn't meet your expectations. While we strive to provide a satisfactory experience for all, we understand the importance of room cleanliness and linens being fresh. We'll certainly take your feedback into consideration as we continuously aim to enhance our guest experience. It's unfortunate that you wouldn't choose to stay with us again, but we appreciate your input and your views will help us in our ongoing efforts to improve.

10/10 – Uitstekend

YANIAT

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
❤️❤️❤️❤️
3 nachten verbleven in april 2024
Reactie van Customer Service op 16 apr 2024
YANIAT, we're delighted to hear that you had such a wonderful experience at Millennium Broadway Times Square! Your positive energy is truly infectious. We're looking forward to welcoming you back in the near future.

10/10 – Uitstekend

Heather

Positief: Netheid
2 nachten verbleven in april 2024
Reactie van Customer Service op 16 apr 2024
Heather, thank you for this fantastic score! We're thrilled that your experience at the Millennium Broadway Times Square stood at a top tier. We hope to see you again in the near future.

10/10 – Uitstekend

Junior

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really nice place I was upgraded to a bigger suit same price. Really good place to stay.
1 nacht verbleven in april 2024
Reactie van Customer Service op 14 apr 2024
Junior, it's delightful to know you enjoyed your stay at Millennium Broadway Times Square. We're thrilled you appreciated the room upgrade at no extra cost. Thank you for considering us a great place to stay. We hope to have the pleasure of welcoming you back in the future.

8/10 – Goed

MANUEL

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in april 2024
Reactie van Customer Service op 13 apr 2024
We appreciate you sharing this positive rating, Manuel!The comfort of our guests is important to us so we can't wait to see you back again at Millennium Broadway Times Square. We want to share an even more enjoyable experience with you next time.

6/10 – Redelijk

Barry

Reisde met familie
Hotel very tired, wifi reception poor and no fridge in the room
5 nachten verbleven in april 2024
Reactie van Customer Service op 13 apr 2024
Barry, thank you for your feedback. It's regrettable to hear that certain features did not meet your expectations, including the Wi-Fi connectivity and in-room amenities. We continuously aim to improve our facilities and services. Your comments will be valuable in guiding our future enhancements.

4/10 – Matig

Valerie

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 13 apr 2024
We appreciate you sharing your concerns with us, Valerie.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 – Uitstekend

Mainika

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
location! location! amazing location. clean room, nice staff and the location is impeccable.
3 nachten verbleven in april 2024
Reactie van Customer Service op 12 apr 2024
Mainika, thank you for sharing your wonderful experience at Millennium Broadway Times Square. We're thrilled that our prime location impressed you and that you found our accommodations to be spotless. It's heartening to hear that our team members were helpful and pleasant. We'd be delighted to welcome you back on your next visit to the city.

10/10 – Uitstekend

Marie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
10/10
2 nachten verbleven in april 2024
Reactie van Customer Service op 12 apr 2024
Marie, it's wonderful to hear that your stay at the Millennium Broadway Times Square was nothing short of impeccable. All of our team members appreciate your high rating and we hope we can deliver another exemplary experience on your next visit.

8/10 – Goed

Scott

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a very convenient hotel near Times Square and Rockefeller Center and subway lines. It's an older property but kept up very well. All the employees we dealt with were great.
4 nachten verbleven in april 2024
Reactie van Customer Service op 12 apr 2024
Scott, thank you for your kind words. We're delighted to hear that the strategic location of Millennium Broadway Times Square added to the convenience of your stay. Our team takes great pride in maintaining the character of our hotel, and we're thrilled to hear you appreciated their efforts. Also, our team members are always thrilled when they're able to contribute positively to a guest's experience. We hope to see you again on your next trip to the city.

4/10 – Matig

Dellarese

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We had so many issues with this hotel. I'll start with the good. Staff and Location were excellent. Now the bad, toilet leaked horribly in both rooms. In one is soaked the carpet and we had to switch. In the other, engineering was able to repair mostly with minor leaks after. When you took hot showers the walls around the toilet and other areas 'sweat' and you couldn't touch any. We also had an unexplained leak in one of the window sills. Out TV stopped working and engineering had to come in for about an hour and fix. After that, my hubby would duplicate the process when it conched out. The AC stopped working at random times and the room became a sweat box. We adjusted temperature, settings etc but nothing worked. We got tired of calling engineering and had to open a window (27th floor) to let in the freezing 40 - 49 degree weather to survive. We also were leaving a hot room sweaty to go into a freezing NYC temp. This made us sick and Im stilll nursing that cold a week later. I expected better from a 4star hotel. I could forgive it being outdated, limited (1) outlet, etc but this was a horrible experience. I think the location of this hotel is its saving grace.
5 nachten verbleven in april 2024
Reactie van Customer Service op 11 apr 2024
Hello Dellarese,We are truly sorry for the experience you have received. We would like for you to reach out to us so we can investigate this matter further and make things right. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.

8/10 – Goed

Derek, Edmonton

Positief: Personeel en service
5 nachten verbleven in april 2024
Reactie van Customer Service op 12 apr 2024
Derek, thank you for choosing to stay at the Millennium Broadway Times Square. We appreciate your rating and hope your visit to New York City was memorable. We look forward to the opportunity of serving you again in the future.

10/10 – Uitstekend

Marcos, Orlando

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Hotel is good, clean, safe and the staffs are great
3 nachten verbleven in januari 2024
Reactie van Customer Service op 11 apr 2024
Marcos, thank you for your kind words about the Millennium Broadway Times Square. We're delighted to hear that our commitment to cleanliness and safety added to your comfort. We'll pass your compliments onto our wonderful team members who will be thrilled to hear it. We hope to welcome you back on your next visit to the Times Square region.

10/10 – Uitstekend

Maritza

Positief: Voorzieningen
El personal muy atento, todo muy limpio y un silencio exquisito para descansar, el area de lo mejor cerca de todo los mejores lugares para disfrutar de buena comida y romanticos lugares. Hasta pronto Millenium muchas gracias.
1 nacht verbleven in april 2024
Reactie van Customer Service op 11 apr 2024
Maritza, estamos encantados de saber que disfrutó de su estadía en Millennium Broadway Times Square. Saber que apreciaste a los atentos miembros de nuestro equipo, la limpieza y el ambiente tranquilo es un placer. Es fantástico que haya aprovechado nuestra ubicación privilegiada para saborear deliciosas comidas cerca. Esperamos ansiosamente su regreso y apreciamos sus amables palabras. Muchas gracias.

10/10 – Uitstekend

Jay

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Customer Service op 11 apr 2024
Jay, thank you for choosing to stay at Millennium Broadway Times Square. We're pleased to hear you had a great experience. Your satisfaction is our priority and we hope to see you again soon.

8/10 – Goed

Michelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Customer Service op 11 apr 2024
Michelle, thank you for choosing the Millennium Broadway Times Square and for the feedback. We're glad to read that you found your stay satisfactory. We hope to see you back soon for an even better experience.

8/10 – Goed

Cathy A

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location is ideal if you are wanting to explore the theatre district. I love the 2 entrances and exits they have to 44th and 45th streets.
4 nachten verbleven in april 2024
Reactie van Customer Service op 9 apr 2024
Cathy, thank you for choosing the Millennium Broadway Times Square during your trip to the theater district. We're thrilled to hear you appreciated our strategic location and convenient access to local streets. It's always a pleasure to provide our guests with a convenient and enjoyable experience. We hope to welcome you back soon.

6/10 – Redelijk

Khrista

Reisde met familie
Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
I wouldn’t stay here again. There was no fridge or microwave. It was not updated at all
2 nachten verbleven in april 2024
Reactie van Customer Service op 8 apr 2024
Khrista, we appreciate your feedback. It's regrettable to hear that you had concerns regarding the available in-room amenities and found the decor to not align with your preferences. We're continuously making improvements and your comments will certainly contribute to that process. We hope you'll consider us for your future travels.

10/10 – Uitstekend

Dmitriy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Customer Service op 8 apr 2024
Dmitriy, thank you for choosing Millennium Broadway Times Square! We appreciate your top rating. Our team aims to provide an exceptional experience, and your feedback serves as affirmation. We look forward to the opportunity of having you with us again.

10/10 – Uitstekend

Wesley

Reisde met familie
Positief: Netheid, personeel en service
The staff were so friendly and we couldn't have been more pleased with the location. Proximity to Times Square was perfect for us with ample shopping, dining and transportation options. The hotel interiors are outdated and need some maintenance, but overall that did not deter us from enjoying our stay.
6 nachten verbleven in maart 2024
Reactie van Customer Service op 6 apr 2024
Wesley, thank you for sharing your experience at Millennium Broadway Times Square. It brings us great joy to hear you appreciated our team members' friendliness and found our prime location suited your needs excellently, offering abundant shopping, dining, and transport possibilities. We understand your opinions about the interior aesthetics and assure you your feedback is regarded with great importance, as continual updates are part of our commitment to improving guest experiences. We hope to host you again for another enjoyable stay.

2/10 – Ontzettend slecht

rishi

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was most horrible hotel so far , there was no AC working and it was too hot in the middle of night . Water was clogging in bathtub , molds were there . Management was not worried about any complaints .
1 nacht verbleven in april 2024
Reactie van Customer Service op 6 apr 2024
Rishi, we regret that you had an unsatisfactory experience and apologize for any discomfort pertaining to room temperature and bathroom amenities during your stay. It is disheartening to hear that our team's response didn't meet your expectations. We take your comments seriously and will address them in order to improve our services. We hope for the opportunity to reassess your views in the future.

8/10 – Goed

Vernon

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
I love the closeness to Time Square, the Empire State Building, Rise NY and Grand Central Station. This is the perfect location for a tourists. The room could use some updating and some professional painting.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 4 apr 2024
Vernon, thank you for sharing your experience at Millennium Broadway Times Square. Our prime location is certainly a hit with our guests who love to explore the city. As for your comments about the room, we regularly enhance our accommodations and will be sure to take your suggestions into account. We look forward to making your next stay with us even more enjoyable.

6/10 – Redelijk

William

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Some problematic issues with the room. Staff were very attentive and polite.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 4 apr 2024
William, thank you for taking the time to share your experience. It's great to hear that our team members were attentive and displayed politeness during your stay. We regret, however, that you faced some issues with your room. Rest assured that we continually strive towards creating a satisfying experience for our guests. Your feedback guides our enhancements and we appreciate it.

8/10 – Goed

timothy

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not as clean as it should be, curtains were stained, and the glass windows looked like a soda had popped and tried to clean it and it was just smudged, the tub and sink were not draining properly, it was centrally located, the elevators were super fast and security was always present.
4 nachten verbleven in maart 2024
Reactie van Customer Service op 3 apr 2024
Timothy, it's pleasing to hear that you appreciated the Millennium Broadway Times Square's central location, rapid elevators and around-the-clock security. However, it is regrettable to hear about the cleanliness and upkeep issues you encountered. Rest assured that your comments have been conveyed to our housekeeping and maintenance team. It is through insights from guests like you that we are able to improve. Thank you for taking the time to share your experience.

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Netheid, personeel en service
Staff was friendly and helpful. The location was perfect.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 3 apr 2024
Lisa, we are thrilled you found our team members at Millennium Broadway Times Square warm and supportive. It's always wonderful to learn when our guest's experience matches their expectation, particularly with our prime location. We look forward to your next visit!

8/10 – Goed

eleonora

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
La positizione è eccezionale tra Time Square e Bryant park, per chi visita la prima volta la città. I mobili sono datati e a volte rovinati. La prima camera che ci è stata data era molto sporca con un cattivissimo odore proveniente dalla moquette, le tende sporche e la tapezzeria rotta in alcuni punti. Ce l'hanno cambiata e l'altra era sicuramente più pulita, anche se senza frigorifero (che ci e' stato poi messo dietro ns richiesta) ma i mobili erano comunque graffiati e non in buone condizioni . Nessun bar o ristorante nella struttura anche se fuori ce ne sono infiniti. La lobby molto ampia ma pochissimi posti a sedere. Personale gentile e disponibile.
9 nachten verbleven in maart 2024
Reactie van Customer Service op 3 apr 2024
Eleonora, grazie per il tuo feedback. Siamo lieti di sapere che hai trovato eccezionale la nostra posizione tra Times Square e Bryant Park. Le tue osservazioni riguardanti la pulizia e l'arredamento della camera sono state condivise con la direzione per potenziali miglioramenti. Siamo lieti, tuttavia, che un cambio di camera abbia migliorato la tua esperienza e che tu abbia ricevuto un frigorifero su richiesta. Apprezziamo le tue gentili parole sui nostri membri del team cortesi e disponibili. Nonostante non disponiamo di un ristorante in loco, è fantastico che la nostra posizione privilegiata, circondata da numerosi punti ristoro, sia stata conveniente per te. Apprezziamo le tue intuizioni e speriamo di avere la possibilità di ospitarti di nuovo in futuro.

4/10 – Matig

John

Positief: Personeel en service
Negatief: Voorzieningen
The hotel is very nice when you enter.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 3 apr 2024
John, while we appreciate your acknowledgement of our hotel's initial appeal, we regret to hear your overall experience fell short of expectations. Your satisfaction is our highest priority, and we hope to have another opportunity to leave a more positive impression in the future.

6/10 – Redelijk

Suzanne

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
It feels rundown; large stains on the carpet, paint needed, messy repairs done. I stayed here about six years ago and it was lovely. It has definitely gone downhill and I was very disappointed when I arrived this time. The location can't be beat though and the staff was exceptional.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 3 apr 2024
Suzanne, it's disappointing to read your recent experience wasn't up to the high standards we set for ourselves. We always strive to maintain a pristine ambiance. We're grateful for pointing out the areas requiring attention and we'll work diligently to make adjustments. It's good to know that you appreciated our unbeatable location and the exceptional service from our team members. We hope you'll visit us again in the future to experience the improvements firsthand.

10/10 – Uitstekend

Antoinette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I absolutely loved it my second stay here it was great
1 nacht verbleven in april 2024
Reactie van Customer Service op 3 apr 2024
Antoinette, it's a joy to hear you absolutely loved your second stay at the Millennium Broadway Times Square! Your satisfaction is an inspiration to us all. We hope to have the pleasure of welcoming you back for a third visit soon.

10/10 – Uitstekend

Delonte

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love the staff, they were very helpful. The vibe is amazing and it was in great walking distance of everything.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 2 apr 2024
Delonte, we're thrilled to hear that you enjoyed your stay at the Millennium Broadway Times Square. Your kind words about our helpful team members and the invigorating ambiance of our location truly make our day. We're excited that the hotel's proximity to a multitude of attractions added value to your visit. We look forward to welcoming you back for another exceptional experience soon.

2/10 – Ontzettend slecht

Reginald

Reisde met familie
My room was super hot most of the time there & the only option was to open the windows, which exposed us to the noise of Times Square all night. Overnight, the room got really cold & then we’d start the cycle again the next day! It really ruined the experience & it was my children’s first time in NYC! The building management was hard to reach & only came up with the solution to open or close the window! I paid way too much money to have to deal with something like this! Way too much!
4 nachten verbleven in maart 2024
Reactie van Customer Service op 2 apr 2024
We are truly sorry for the experience you have received. We would like to directly speak to you about this. Please email the front office as we would like to assist you.

10/10 – Uitstekend

Christine

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location. Didn't like, however, the surprise $35 per day facility charge. Expedia needs to include that in their pricing.
4 nachten verbleven in maart 2024
Reactie van Customer Service op 2 apr 2024
Christine, thank you for your feedback about Millennium Broadway Times Square. We're thrilled to hear you appreciated our ideal location. In regard to the additional facility charge, it is an industry-standard practice to separate such fees. However, we can understand the surprise and we will take your feedback into consideration. We hope to welcome you back for another excellent stay.

10/10 – Uitstekend

Brian

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super convenient and right across the street from Virgil’s BBQ.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 2 apr 2024
Brian, thank you for sharing your positive review. We're pleased to hear that you appreciate the strategic location of Millennium Broadway Times Square, which put you close to local eateries like Virgil's BBQ. We hope to have the opportunity of welcoming you back in the near future.

10/10 – Uitstekend

Jenna

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Everything was wonderful, if youre looking for an amazing location, this hotel is perfect. Its simple. Not fancy, but clean. The air conditioner was broken, we slept with the windows open, not a big deal.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 2 apr 2024
Jenna, it's wonderful to hear about your satisfaction with the Millennium Broadway Times Square's excellent location and cleanliness. We appreciate your understanding about the air conditioning. Rest assured, we continually work to improve guest room amenities. Your feedback is invaluable and we hope to offer you an even better experience next time.

6/10 – Redelijk

Joeliz

Positief: Netheid, personeel en service
La puerta del baño no cerraba bien y el aire acondicionado es malisimo.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 2 apr 2024
Joeliz, entendemos la importancia del confort y la funcionalidad durante una estancia en un hotel. Parece que su experiencia con la puerta del baño y el sistema de aire acondicionado no cumplió con sus expectativas. Tenga la seguridad de que estas áreas pueden ser evaluadas y serán evaluadas por los miembros de nuestro equipo para realizar mejoras. Esperamos tener la oportunidad de servirle mejor en el futuro.

6/10 – Redelijk

Edwina

Reisde met een groep
Negatief: Voorzieningen
I give this hotel 3 out 5 stars. The property could use some updates in the rooms. The cleaning could be better also. Luckily I was only here for the night but I don’t think I would stay there again. The best thing about this hotel is the location.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 1 apr 2024
Edwina, we appreciate your candid feedback. Your mention of areas in need of improvement, such as modernizing the rooms and enhancing cleanliness, has been taken into account. While we are pleased to hear our location served you well, we regret to hear that your stay didn't live up to your expectations. We hope for an opportunity in the future to surpass the standard experienced during your previous visit and provide a more satisfying experience.

10/10 – Uitstekend

Gavin a, Davenport

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, friendly staff
3 nachten verbleven in maart 2024
Reactie van Customer Service op 1 apr 2024
Gavin a, it's splendid to hear about your experience at the Millennium Broadway Times Square. Our team members will be delighted to know you appreciated their helpful service and prime location. We eagerly anticipate your return for another enjoyable stay.

10/10 – Uitstekend

Cynthia

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Can’t beat the location. Helpful friendly staff. Room was quite warm, but although it took quite awhile we were able to get a fan. No restaurant in the hotel but plenty of nearby options. Comfortable beds, but no outlets near them so we couldn’t charge our phones while using them in bed.
6 nachten verbleven in maart 2024
Reactie van Customer Service op 9 apr 2024
Cynthia, it's great to hear that you appreciated the prime location of Millennium Broadway Times Square and found our team members to be helpful and friendly. We're glad you had a comfortable sleep, although we note your suggestions concerning the room temperature, availability of electrical outlets, and dining options. Your feedback is valuable to us and helps us improve. We hope to see you again for an even better stay.

8/10 – Goed

Theresa

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Dirty and old.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 30 mrt 2024
Theresa, it's regrettable to hear that your expectations were not entirely met during your stay, with regards to the cleanliness and the condition of the facilities. Your comments are taken seriously and we're working on improving. Nonetheless, we remain hopeful that you might give us another opportunity to host you and provide a better experience.

8/10 – Goed

Michelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms were very hot.
4 nachten verbleven in maart 2024
Reactie van Customer Service op 31 mrt 2024
Michelle, it's disappointing to hear that the temperature in your room wasn't to your comfort. At Millennium Broadway Times Square, we work hard to ensure every guest's stay is perfect and it seems that we missed that mark during your stay. In the future, know that our team members would be more than ready to assist should you face any discomfort. Your feedback is greatly appreciated and will help us to improve the overall guest experience.

8/10 – Goed

Daniel E Turner

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
About what I expected. Great view from the room.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 29 mrt 2024
Daniel, we're thrilled that your stay at the Millennium Broadway Times Square lived up to your expectations and that you enjoyed the breathtaking views from your room. We hope to welcome you back soon for another memorable experience.

6/10 – Redelijk

Kaitlyn

Reisde met partner
Positief: Netheid, personeel en service
LOCATION!!! We would stay here again for this reason alone. Right in Times Square with incredible views of the city. Check in was incredibly slow and rooms weren’t ready right away because of short staffing but the employees that did show up to work were wonderful & did their best to lighten the situation (one guy pulled out a bubble shooter and sprayed us all with bubbles which we thought was hilarious) The rooms were a little more run down than we would’ve liked but they were relatively clean. Unfortunately no microwave or refrigerator though which was inconvenient but housekeeping came in and made the bed and gave us new towels daily so that was nice.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 29 mrt 2024
Kaitlyn, it's wonderful to hear you appreciated our prime location and view at Millennium Broadway Times Square! Our team members' dedication to bringing joy to our guests is definitely a touch of positivity amid any wait times you experienced. We're pleased you found your room satisfactory and our daily housekeeping service convenient. However, we acknowledge your comments about our facilities and will look into these matters to maintain our standards. We hope to welcome you back for another unique New York experience.

8/10 – Goed

marcella

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Older property, but clean and close to everything we needed.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 28 mrt 2024
Marcella, it's terrific to hear that you found the historic charm of Millennium Broadway Times Square appealing while enjoying the cleanliness, and convenient location. We're always dedicated to offering an excellent experience, so we're thrilled that you found everything you needed close by. We look forward to hosting you again soon.

8/10 – Goed

Gloria

Positief: Netheid, personeel en service
4 nachten verbleven in maart 2024
Reactie van Customer Service op 28 mrt 2024
Gloria, thank you for choosing Millennium Broadway Times Square for your stay. It's wonderful to see that you had a good experience with us. Your feedback is valuable to us and we're glad you took the time to rate your stay. We hope there'll be another opportunity to welcome you back soon.