Een 46-inch flatscreentelevisie met kabelzenders en een televisie

Beoordelingen van M Social Hotel Times Square New York

4 out of 5
M Social Hotel Times Square New York
226 W 52nd St, New York, NY

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 2605 van 4171 beoordelingen" "
Gastenscore: 8 - Goed. 1032 van 4171 beoordelingen" "
Gastenscore: 6 - Redelijk. 292 van 4171 beoordelingen" "
Gastenscore: 4 - Matig. 142 van 4171 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 100 van 4171 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Niels

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is centrally located in Manhattan. Everything is within walking distance. The rooms are clean. The bar is cozy with a nice view of Times Square.
6 nachten verbleven in november 2023
Reactie van Customer Service op 6 dec 2023
Niels, we're pleased to hear about your positive experience at M Social Hotel Times Square New York. We're delighted you found our location convenient and appreciated our clean rooms, as well as our bar with its stunning Times Square view. We're eagerly anticipating your next stay with us.

10/10 – Uitstekend

Renske Henriëtte

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in oktober 2023
Reactie van Customer Service op 23 okt 2023
Thank you for the 5/5 rating, Renske!It's excellent you enjoyed your time at M Social Hotel Times Square New York so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 – Goed

Loretta

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in juli 2023
Reactie van Customer Service op 6 aug 2023
Thank you for the 4-star rating, Loretta!We are delighted to see that you had a wonderful time at M Social Hotel Times Square New York. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 – Goed

Inge Josephina Elisabeth

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2023
Reactie van Customer Service op 21 mei 2023
We appreciate you sharing this positive rating, Inge!The comfort of our guests is important to us so we can't wait to see you back again at M Social Hotel Times Square New York. We want to share an even more enjoyable experience with you next time.

8/10 – Goed

Jamela

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Locatie
5 nachten verbleven in februari 2023
Reactie van Customer Service op 8 mrt 2023
Thank you for the fantastic review, Jamela!We're delighted your time at M Social Hotel Times Square New York was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience!Please come see us again soon!

10/10 – Uitstekend

Lei

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Geweldige plek! Vriendelijk personeel en makkelijke expresse checkout! Aanrader…!
1 nacht verbleven in augustus 2022
Reactie van Customer Service op 13 aug 2022
Bedankt voor de uitstekende beoordeling, Lei! We zijn zo blij dat je zo genoten hebt van je verblijf in M Social Hotel Times Square New York. Het is geweldig om te weten dat uw interactie met onze medewerkers zo positief is geweest. We streven ernaar om elke gast uitzonderlijke service te bieden en we zijn zo blij dat verschillende leden van ons team er alles aan hebben gedaan om uw tevredenheid te garanderen. We zullen uw complimenten zeker doorgeven aan ons team. Nogmaals bedankt dat u de tijd heeft genomen om uw mening met ons te delen. We kijken ernaar uit je snel weer te zien!

6/10 – Redelijk

Gunther

Reisde met familie
Goed basis hotel met uitstekende ligging, zeer centraal om NY te ontdekken
7 nachten verbleven in april 2022
Reactie van Customer Service op 10 apr 2022
Bedankt voor het delen, Gunther. We zijn teleurgesteld om te zien dat uw verblijf bij ons niet aan al uw verwachtingen heeft voldaan. We streven ernaar om elke gast een uitstekende ervaring te bieden. Laat het ons weten als we iets kunnen doen om u beter van dienst te zijn. We hopen dat je snel terugkomt en ons opnieuw bezoekt voor een positievere ervaring.

10/10 – Uitstekend

Marilyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not 1 complaint
1 nacht verbleven in april 2024

8/10 – Goed

Maxi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Nestor

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
M Social location is right in the middle of all the action, well located, perfect patios and terraza. Rooms are very modern and comfortable. Great views, great ambience, great staff. Close to the train stations.
4 nachten verbleven in maart 2024

8/10 – Goed

Angel

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Location
3 nachten verbleven in april 2024
Reactie van Customer Service op 24 apr 2024
Angel, thank you for highlighting our prime location at the M Social Hotel Times Square New York. We're glad you found it beneficial for your visit, and we look forward to welcoming you back soon.

10/10 – Uitstekend

Fabrice

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent séjour dans un hôtel très bien situé. Le personnel est sympathique et arrangeant. Le service est d'un bon niveau. Les chambres sont bien insonorisées, ce qui est important à New York.
7 nachten verbleven in april 2024
Reactie van Customer Service op 23 apr 2024
Fabrice, c'est exaltant de savoir que vous avez passé un séjour exceptionnel au M Social Hotel Times Square New York. Nous sommes heureux que vous ayez trouvé notre emplacement avantageux et que vous ayez apprécié l'assistance proactive des membres de notre équipe. Nous sommes également ravis que nos chambres bien isolées aient contribué à votre satisfaction. Merci pour vos aimables paroles et nous espérons vous accueillir à nouveau dans le futur !

10/10 – Uitstekend

Alana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Customer Service op 24 apr 2024
Alana, thank you! We're thrilled to know you enjoyed your stay at M Social Hotel Times Square New York. It's wonderful guests like you that make our commitment to providing the best service worthwhile. We're looking forward to welcoming you back on your next visit to New York City.

10/10 – Uitstekend

Haley

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location, clean and reasonable price.
4 nachten verbleven in april 2024
Reactie van Customer Service op 21 apr 2024
Haley, your high regard for the M Social Hotel Times Square New York certainly makes us smile. We're thrilled to know our prime location, cleanliness, and fair rates lived up to your expectations. We can't wait to welcome you back in the future!

10/10 – Uitstekend

Lisa

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The roof top deck was amazing.
2 nachten verbleven in april 2024
Reactie van Customer Service op 21 apr 2024
Lisa, we're so happy you loved the breathtaking rooftop deck at the M Social Hotel Times Square New York. We hope to see you again soon for more unforgettable New York City views.

6/10 – Redelijk

Harpal

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Arrived from CA on Saturday morning texted to hotel if we could possibly check in early. We got no response back from the hotel, even though they initiated the original text. Got to the hotel, we were told if we paid extra we could check in early. New shift started and we were able to check in close to an hour earlier. The manager sent us complimentary wine, water, fruit & macaroons, which won my heart over. Then I notice its reallt hot one night & turn the AC, all night its humming but no difference. We went about our day as we had a full day planned. We got in and noticed that the room was it was muggy. Called the front desk & while waiting opened the 2 wondows which only open 2 in each. A guy came in and said room isnt cooling because of the windows being open not sure how that works as it was cooler out. We told him we literally just opened the windows, he said to close the windows and run the AC. We did exactly that, we left the AC on while we went out. Came back and our room was muggy a.d upto 80 now. We called again this time we were told an "engineer" was being sent he looked at the unit and advised we open the windows because the AC is out and they hope the issue will be corrected soon. I told this gentleman that I would like him to advise the manager I want a discount on my stay he said ok however I never heard back. Expect for these issues, this hotel is near time square, near delicious food.
4 nachten verbleven in april 2024
Reactie van Customer Service op 19 apr 2024
Harpal, thank you for taking the time to share your experiences. While it's evident the early check-in and culinary offerings were appreciated, it's unfortunate to learn about the communication and room temperature issues you faced. Communication is key in ensuring a comfortable stay and we're looking into improving our text message responsiveness. As for the air-conditioning issue, we genuinely apologize for the discomfort and assure you that our team is working proactively to prevent such occurrences in the future. Your feedback about seeking a discount has been noted and our management team would be glad to discuss this further. We're happy to hear that you enjoyed the convenience of our location and the local cuisine. Each experience shared helps us become better and we hope for another opportunity to provide a smoother stay.

10/10 – Uitstekend

Melissa, Davenport

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was really nice and the rooftop loung was the main reason i booked. I loved the views of Manhattan. I wish i would have booked directly with the hotel as i did have some issues with Expedia and was ready to cancel my reservation.
4 nachten verbleven in april 2024
Reactie van Customer Service op 17 apr 2024
Melissa, it's delightful to hear you enjoyed the M Social Hotel Times Square New York, especially our rooftop lounge and its stunning views of Manhattan. We appreciate your kind words about our property. In regards to your booking experience, moving forward, we certainly encourage direct reservations for the most satisfying service. We hope to have the pleasure of your company again soon.

10/10 – Uitstekend

Bianca

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Love it
2 nachten verbleven in april 2024
Reactie van Customer Service op 16 apr 2024
Bianca, we're thrilled to hear that you enjoyed your stay at M Social Hotel Times Square New York. It's wonderful to know you loved your experience. Thank you for sharing, and we hope to see you again soon!

10/10 – Uitstekend

Cheuk Ho Marcus Maconi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really like the location of this hotel. The staff members were very nice when I was staying there!
3 nachten verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Cheuk, we're delighted you enjoyed your stay at the M Social Hotel Times Square New York. It's wonderful our location worked well for you and that our team members made a positive impression. We hope to have the pleasure to host you again soon!

6/10 – Redelijk

Gwenola

Reisde met familie
Old and pricey for the state of the hotel
2 nachten verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
We appreciate you leaving your feedback with us, Gwenola.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

6/10 – Redelijk

Antoinette

Reisde met familie
The hotel is central to everything so that was nice. Room was kinda dirty, beds were horrible and the hotel has alot of foot traffic and only two elevators so that inconvenient
3 nachten verbleven in april 2024
Reactie van Customer Service op 13 apr 2024
Antoinette, it's good to hear that you found our location convenient, being close to numerous attractions. Please accept our apologies for any concerns you had about cleanliness and the comfort of your sleep. A clean and comfortable experience is essential and we regret if it fell short on this occasion. Additionally, we understand how valuable your time is and we're sorry for any delays with our lifts. We assure you that we have taken note and we strive to improve these aspects for all our guests. Thank you for staying with us and sharing your feedback.

10/10 – Uitstekend

Victoria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel!
3 nachten verbleven in april 2024
Reactie van Customer Service op 14 apr 2024
Victoria, we're delighted you had a wonderful experience at M Social Hotel Times Square New York! Your kind praises mean everything to us. We can't wait to welcome you back in the near future.

6/10 – Redelijk

Rebecca

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Netheid
Lobby & bar were great, the games kept us entertained for a few hours. Location is really good with plenty of choice for places to eat. The room was a bit ‘tired’ & a bit dusty
5 nachten verbleven in april 2024
Reactie van Customer Service op 13 apr 2024
Rebecca, it's wonderful to hear that our lobby and bar provided great entertainment during your stay and that you appreciated our convenient location. We're sorry if certain areas of your room seemed to lack its usual freshness. Your feedback is vital as it allows us to focus on areas of improvement. Thanks again for choosing us during your visit to New York.

10/10 – Uitstekend

dominique, Saint Claude

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Customer Service op 13 apr 2024
Dominique, thank you for your sterling rating of M Social Hotel Times Square New York. The entire team appreciates your support and we trust that your visit to New York was an exceptional one. We look forward to seeing you again on your next trip to the city.

8/10 – Goed

Julie

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beds were small but great location! Kids loved the game area.
3 nachten verbleven in april 2024
Reactie van Customer Service op 12 apr 2024
Julie, it's wonderful to hear that your children had a great time in the game area at M Social Hotel Times Square New York. We appreciate your feedback about the bed size, and it's fantastic that you found our location to be favorable. Come back soon for more fun and excitement in the heart of New York City!

2/10 – Ontzettend slecht

Jose

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
Need to be careful if you have an emergency and need to leave before the day you booked, the hotel keep all your money, they didn't reimbursed the days tou didn't use, like any hotel does, you pay what you use....
3 nachten verbleven in april 2024
Reactie van Customer Service op 12 apr 2024
Jose, it's regrettable that you faced unexpected circumstances during your stay leading to an early departure. Ideally, all guests are made aware of our booking policies when they reserve a room. These measures intend to secure the guest's accommodation and to ensure operational efficiency within the hotel environment. We are sorry for any inconvenience this may have caused and appreciate your understanding. In the future, please feel free to discuss any concerns directly with our team members so they can help accommodate your needs to the best of their abilities.

8/10 – Goed

Jeanne

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location, amazing city and Hudson River view from our room, fun lobby with games, cool design, and great Times Square view from the rooftop terrace. Not the greatest customer service from a couple front desk staff members we encountered, particularly one person who called to scold me for a misunderstanding that THEY had when communicating with my father. Did not appreciate that at all. Other than that it was a pleasant stay.
4 nachten verbleven in maart 2024
Reactie van Customer Service op 11 apr 2024
Jeanne, it's fantastic to hear you enjoyed your stay at M Social Hotel Times Square New York, particularly appreciating our prime location, captivating views, and fun atmosphere. We're sorry for the misunderstanding with one of the colleagues at our front desk. We value your feedback and will use it for improvement. We're glad that, overall, you had a pleasant experience, and we hope we will have another chance to show you the exceptional customer service we strive for.

8/10 – Goed

Betsy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
MSocial is a very nice place and very comfortable. Staff goes out of their way to please. Great location! Room was very dusty besides the safe and refrigerator. Not sure it had ever been cleaned there. Sheets were very nice and clean, however looking under the sheet, tjere was what appeared to be old blood. May have been washed but unsure. The cover around the bottom of the bed appeared dirty as well. Other than that the cleaning crew did a good job. I would stay again!
5 nachten verbleven in april 2024
Reactie van Customer Service op 11 apr 2024
Betsy, we appreciate your feedback and we're glad to hear that you found M Social Hotel Times Square New York comfortable and its location to your liking. It's heartening to know that our team members do all they can to satisfy our guests. Regarding your remarks about certain areas of cleanliness in your room, we assure you that providing a clean and comfortable space for our guests is our top priority, and we're addressing your concerns with our team. Your willingness to stay with us again is appreciated and we look forward to that opportunity to serve you better.

10/10 – Uitstekend

eddie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Centrally located.
4 nachten verbleven in april 2024
Reactie van Customer Service op 10 apr 2024
Eddie, it's wonderful to hear how you appreciated the convenient location of M Social Hotel Times Square New York. We trust it made exploring the city easier. We hope to welcome you back for another exceptional visit in the future.

10/10 – Uitstekend

Miriam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was an excellent stay, looking forward to staying again.
1 nacht verbleven in april 2024
Reactie van Customer Service op 10 apr 2024
Miriam, it's wonderful to hear that you thoroughly enjoyed your visit at M Social Hotel Times Square New York. Your kind feedback reflects what we strive for and we're delighted to read you're considering staying with us again. The team eagerly awaits your return.

10/10 – Uitstekend

KElly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent customer service. They had originally put us in the wrong room, but quickly moved us without hesitation. All staff was friendly and accommodating. Great location in Times Square. Would definitely stay at M Social again.
3 nachten verbleven in april 2024
Reactie van Customer Service op 9 apr 2024
Kelly, thank you for sharing your positive experience at M Social Hotel Times Square New York. We are elated to hear about the swift resolution provided by our team members when there was a slight mix-up with your room and their overall friendly demeanor. We're equally pleased that our prime Times Square location added value to your stay. It's wonderful to know you are considering a return stay with us. Thank you again for your kind words.

10/10 – Uitstekend

Christian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
L'hotel est très bien située dans un immeuble récent. Entre deux lignes de métro il est facile de se transporter partout a Manhattan. Les chambres sont de dimensions raisonnables et sont confortables.
5 nachten verbleven in april 2024
Reactie van Customer Service op 9 apr 2024
Christian, c'est merveilleux de savoir que vous avez apprécié l'emplacement privilégié du M Social Hotel Times Square New York et sa proximité avec les transports en commun. Nous sommes ravis d'apprendre que le confort et la taille de nos chambres ont dépassé vos attentes. Nous espérons avoir la chance de vous accueillir à nouveau prochainement.

8/10 – Goed

Andrew

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The hotel has kind of a hipster vibe. The facilities were clean, but need updating.
4 nachten verbleven in april 2024
Reactie van Customer Service op 9 apr 2024
Andrew, it's wonderful that you appreciated the stylish atmosphere of the M Social Hotel Times Square New York. We take pride in our unique vibe. We're also grateful for your feedback regarding the freshness of our establishment. Feedback like yours helps us understand where improvements might be needed. We hope to see you again on your further travels.

10/10 – Uitstekend

Mark

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Eine tolle Unterkunft wenn man es belebt und zentral möchte. Die Zimmer sind ausreichen groß und insgesamt sauber. Sehr freundliche MA, helfen gerne! Sehr unbürokratischer Umgang mit dem Check-Out. Man kann seine Koffer deponieren und sogar später nochmal in die Lobby zurück und dort die Zeit bis zur Abreise verbringen. Der Frühstückspreis klingt anfangs recht hoch aber wenn man mal außerhalb gefrühstückt hat merkt man schnell das der Preis gerechtfertigt ist. Restaurant empfehlenswert, Essen lecker, Service sehr gut! Das Hotel liegt sehr (!) zentral am Times Square. Wenn man das Hotel verlässt steht man eigentlich schon mitten drin. Viele Menschen, voll, laut! Muss man mögen. Die Rooftop Bar ist klasse. Abends einen Cocktail genießen und dem Treiben zusehen. Metroanschluss mit versch. Linien sehr gut. Alles ist super schnell erreichbar. Kleiner Supermarkt um die Ecke, mit allem was man braucht. Insgesamt sehr zu empfehlen wenn man zentral und mitten drin sein möchte.
6 nachten verbleven in maart 2024
Reactie van Customer Service op 8 apr 2024
Mark, vielen Dank für Ihre freundlichen Worte über das M Social Hotel Times Square New York. Wir freuen uns, dass Ihnen unser günstig gelegenes Hotel und der Service unserer Mitarbeiter gefallen haben. Wir freuen uns sehr über Ihr positives Feedback zu unseren Frühstückspreisen und der Qualität Ihrer Mahlzeiten bei uns. Wir freuen uns auch, dass Ihnen unsere Bar auf dem Dach gefallen hat, wo Sie tatsächlich New Yorker Atmosphäre schnuppern können. Es ist großartig, dass Sie von der Nähe zu Verkehrsanbindungen und lokalen Annehmlichkeiten profitiert haben. Ihre Empfehlung bedeutet uns sehr viel und wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen, falls Ihre Reisen Sie wieder ins Herz von New York führen.

10/10 – Uitstekend

Sally

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good. Bar and food pricey though!
4 nachten verbleven in maart 2024
Reactie van Customer Service op 8 apr 2024
Sally, thank you for your fantastic rating of M Social Hotel Times Square New York! We're thrilled to know you enjoyed your stay. In regard to your comment about our bar and food prices, we constantly review them to ensure they reflect the quality ingredients and service we offer. We look forward to welcoming you back for another great experience.

8/10 – Goed

Christian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location is perfect
3 nachten verbleven in maart 2024
Reactie van Customer Service op 7 apr 2024
Christian, it's wonderful to hear that you appreciated the prime location of the M Social Hotel Times Square New York. We hope your stay with us enhanced your overall travel experience. We're looking forward to hosting you again in the future.

10/10 – Uitstekend

Alicia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was expecting the typical tiny NYC hotel room, but was pleasantly surprised to have plenty room for my family of 4 to share. We loved the location, close to time square and broadway! The highlight of our stay at M Social was our housekeeper, Cindy. Every morning we were greeted, she made us feel at home. I really feel like she goes above and beyond to make people feel welcomed! Every hotel needs a Cindy!
3 nachten verbleven in april 2024
Reactie van Customer Service op 7 apr 2024
Alicia, thank you for your delightful review about your stay at M Social Hotel Times Square New York. We're thrilled to learn that our spacious rooms pleasantly exceeded your expectations and that our prime location was ideal for your family. It is heartening to hear that Cindy, one of our diligent team members, played a significant role in enhancing your experience here. We highly appreciate your kind words and we'll pass your compliments onto Cindy. It's comments like yours that motivate us to strive for even better service. We’d love to welcome you back next time your travels bring you to New York City.

10/10 – Uitstekend

Donald

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
M Social is right on Times Square. It’s modern, clean, comfortable and (surprisingly) quiet. The restaurant/bar has a fantastic view of Times Square.
3 nachten verbleven in april 2024
Reactie van Customer Service op 7 apr 2024
Donald, thank you for sharing your positive experience at M Social Hotel Times Square New York. It delights us to read that you enjoyed our strategic location and amenity offerings, including the serenity and cleanliness of our spaces and the views from our restaurant/bar. We look forward to making your next visit just as enjoyable.

8/10 – Goed

Angelika

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super Lage, direkt am Times Square. Stylisches Hotel, nettes Personal. Viel Trubel, viele Gäste. Frühstück zu teuer.,
6 nachten verbleven in maart 2024
Reactie van Customer Service op 6 apr 2024
Angelika, vielen Dank für Ihre freundlichen Worte über die erstklassige Lage und die stilvolle Ästhetik des M Social Hotel Times Square New York. Wir freuen uns auch über Ihre Komplimente zu unseren freundlichen Teammitgliedern. Wir verstehen, dass der Frühstückspreis möglicherweise nicht Ihren Erwartungen entsprochen hat. Ihr Feedback ist wertvoll und wird berücksichtigt. Wir hoffen, Sie für einen weiteren geschäftigen und aufregenden Aufenthalt wieder bei uns begrüßen zu dürfen.

10/10 – Uitstekend

Sandra

Reisde met familie
Positief: Voorzieningen
The only thing that I would have liked was adjoining rooms which I had requested when booking my reservation. I was told I could only have them if available at check in. I did not get them
4 nachten verbleven in maart 2024
Reactie van Customer Service op 6 apr 2024
Sandra, we're thrilled you had an overall enjoyable stay at M Social Hotel Times Square New York. We understand your preferences for interconnected rooms and appreciate your understanding that such allocations often rely on availability upon arrival. Your experience offers us insight into our guests' requirements, and we'll keep this in mind for your future visits. Your happiness is paramount to us, and we deeply appreciate your understanding. Looking forward to welcoming you back again.

6/10 – Redelijk

Inti

Reisde met familie en kleine kinderen
Positief: Staat van de accommodatie en faciliteiten
The hote recommeds a parking garage close to the hotel, ipark, the parking garage guys stole items I left in my car and they ever take any action in stolen stuff even is a private parking with no acces to anyone than their staff
2 nachten verbleven in februari 2024
Reactie van Customer Service op 9 apr 2024
We are extremely sorry to hear about this issue that you experienced at the garage, Inti. While the garage is a 3rd party and we do not have any direct correlation in regards to their day to day activities, we would be happy to try and help you to the best of our abilities with this matter. Would you have a moment to reach out to the hotel so we can assist you directly? We look forward to hearing from you!

10/10 – Uitstekend

Paul

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved our stay at this hotel. Staff were great and it’s really nice and modern with great access to everywhere. It’s security is also really great as you get a lift to the main reception and then another set of lifts to your room. Would definitely recommend as was one of our best stays anywhere. The only small point is the lifts can be a tad slow but it didn’t affect anything as was rectified if there was ever an issue
5 nachten verbleven in maart 2024
Reactie van Customer Service op 4 apr 2024
Paul, it's wonderful to hear how much you valued your stay at M Social Hotel Times Square New York. We're glad our team members and modern ambiance enhanced your experience and that you found our location and security measures efficient. Also, we appreciate your understanding regarding the lift timings and assure your efforts are ongoing to ensure optimal functionality. Thanks for your strong recommendation and we can't wait to provide you with an excellent stay again.

4/10 – Matig

Sam

Positief: Staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Customer Service op 5 apr 2024
Thanks for the feedback, Sam.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

8/10 – Goed

Irish

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Customer Service op 5 apr 2024
Irish, thank you for your positive rating. It's great to hear your stay at M Social Hotel Times Square New York met your expectations. Our team members continuously strive to provide an experience worth remembering. We hope to see you again soon.

10/10 – Uitstekend

Mansour

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 4 apr 2024
Mansour, thank you for choosing M Social Hotel Times Square New York for your recent stay. We're delighted to see your positive rating. Your support means a lot to us and we hope to serve you again on your next visit to New York. Safe travels till then!

6/10 – Redelijk

Christopher

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Location
2 nachten verbleven in maart 2024
Reactie van Customer Service op 3 apr 2024
Christopher, thank you for your feedback. We hope the central location of the hotel was beneficial to your travels. We're always here to enhance your experience, so feel free to share any additional comments or suggestions.

10/10 – Uitstekend

Lakeesha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is a great option right in Times Square! Great location, great staff, very friendly and helpful! Room was perfect. The lobby area is amazing!!! If you are thinking about booking this hotel JUST DO IT, you won’t be disappointed!!
3 nachten verbleven in maart 2024
Reactie van Customer Service op 2 apr 2024
Lakeesha, it warms our hearts to read such a glowing review about M Social Hotel Times Square New York! We are thrilled to know you valued our prime location and our friendly team. Also, we are delighted that the ambience of our lobby and the comfort of your room met your expectations. Your positive remarks are genuinely appreciated, and we can't wait to provide you with another impressive visit in the future.

4/10 – Matig

Michelle, Glen Burnie

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
My room was terrible. The water in the sink had low low water pressure and barely had hot water. I could barely wash my hands. The shower head was not working. It made horrible sounds and the water would shut on and off during the show. The desk chair had stains on. Maybe I just got a bad room, but for the price I paid, every room should be up to par.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 2 apr 2024
Michelle, we sincerely apologize for any inconvenience you experienced during your stay related to the bathroom fixtures and cleanliness of your accommodations. Our team is committed to providing comfortable and satisfying rooms for our guests, and we regret to hear that we did not meet those standards during your visit. We appreciate the feedback and will address these concerns directly to ensure a better experience for future guests. Thank you for your patience.

6/10 – Redelijk

Melissa

Great area. Nice people. Room was clean but the shower was not that great
1 nacht verbleven in maart 2024
Reactie van Customer Service op 3 apr 2024
Melissa, it's good to hear that you enjoyed our location and the friendly service provided by our team members at M Social Hotel Times Square New York. We appreciate your feedback regarding the room's cleanliness. As for your shower experience, we constantly aim to improve and your input will certainly help us in doing so. Thank you for choosing to stay with us and we hope to see you again.

8/10 – Goed

kent B

Positief: Netheid, staat van de accommodatie en faciliteiten
Lighting in.tje rooms is very sparse by design.
4 nachten verbleven in maart 2024
Reactie van Customer Service op 1 apr 2024
Kent B, thank you for sharing your experience at M Social Hotel Times Square New York. Your feedback on the room's lighting is noted. While the design is intended to create a calm and relaxed ambiance, we understand that preferences may vary. We'll certainly consider your insights for future enhancements.