Geplaatst op 4 dec. 2023
When I checked in at 8:30 pm, the office was locked and dark. Another customer had to point out the 'ring for service' bell; the concierge made it clear I was interrupting his call. He also warned me not to slip on the unsanded ice right outside my room... and all across the parking lot. The room was fairly dirty, with black handprints on the walls, bug smears on the ceiling, makeup(?) smears on the lightswitches and a lot of mildew in the bathroom. The boxspring had a bedbug cover, but the mattress cover was only half on. The sheets and towels were laundered but stained. There was only one blanket, and I would have had to walk across the ice to the dark office to get another one. I was looking for a simple, clean room, as I wasn't going to spend much time there, but it's now clear the Google reviews are planted.
Opmerking van Hotelbeheer
8 dec. 2023 door Knights inn managementHotelbeheer
Thank you for taking the time to review Knights Inn, North Bay. We regret that your stay did not meet your expectations, and we sincerely apologize for any inconvenience caused. However, we would like to address some aspects of your feedback regarding your behavior during your stay.It's our standard policy to charge for additional linens, and while we provided you with an extra one complimentary, there may have been a misunderstanding about the policy.Regarding your frequent visitors, our policy requires all guests to check in with the office for security reasons. Unfortunately, your guests did not comply, leading to the cancellation of your deposit. We understand this may have caused frustration, but we must uphold our policies to ensure a safe and secure environment for all guests and staff.Lastly, our team applies sand and salt to walkways for safety reasons, especially during winter. The front desk mentioned this was done considering your use of glasses and walking stick, prioritizing your safety. We hope you understand that our actions are driven by a genuine concern for the well-being of our guests.We appreciate your feedback and encourage open communication. If you have any further concerns or suggestions, please feel free to reach out to us directly. Once again, we apologize for any inconvenience during your stay.