Op basis van 966 geverifieerde beoordelingen
3,3 Hygiëne kamer
3,9 Service & personeel
3,3 Comfort kamer
2,8 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 10 apr. 2024
Check in/out was easy, bed was very comfortable BUT room was cold (60 degrees) without a way to heat properly until we were given a portable heater. Had to ask for batteries for the remote and the phone was broken. When given the feedback at check out, no apology given, not written down or acknowledgment provided. Would not recommend to stay here!
Opmerking van Hotelbeheer
10 apr. 2024 door WilliamHotelbeheer
Hello Lizabeth, Thank you for taking the time to give us your review. Sorry to hear that your stay was not as pleasurable as you had hoped for.All feedback helps us improve our customer satisfaction. Thank you again for your review.
door een geverifieerde reiziger
Geplaatst op 7 apr. 2024
Opmerking van Hotelbeheer
8 apr. 2024 door MannyHotelbeheer
Hello, Justen. Thank you for taking the time to give us a review.
door een geverifieerde reiziger
Geplaatst op 5 apr. 2024
Opmerking van Hotelbeheer
6 apr. 2024 door WilliamHotelbeheer
Hello Kevin, Thank you for taking the time to give us your feedback. Sorry to hear that your stay was not as pleasurable as you had hoped for. All feedback will help us improve our customer service. Thank you again for your feedback.
door een geverifieerde reiziger
Geplaatst op 3 apr. 2024
They did overcharge my account and I’m still waiting for get back my money 😡
Opmerking van Hotelbeheer
4 apr. 2024 door WilliamHotelbeheer
Hello Zohaib, Sorry to hear that you were overcharged. It can take up to 72 hours or more for the refund to show. Thank you for taking the time to give us your review.
door een geverifieerde reiziger
Geplaatst op 28 mrt. 2024
Didn't have restaurants close by.
Opmerking van Hotelbeheer
28 mrt. 2024 door WilliamHotelbeheer
Hello Eleamar, Thank you so much for taking the time to leave a review. We are happy to see you enjoyed your stay. Sorry you were not able to find a restaurant close by. Hope to see you again soon!
door een geverifieerde reiziger
Geplaatst op 26 mrt. 2024
Great place room services needs to be better
Opmerking van Hotelbeheer
26 mrt. 2024 door Front deskHotelbeheer
Hi Cameron! Thanks for taking the time to leave a review. Your feedback will help us improve in this area!
door een geverifieerde reiziger
Geplaatst op 25 mrt. 2024
The entire hotel has heating on, all the time. There is no temperature control in the rooms. The best you can do is shut the vent and open your window, but there are no screens on the windows and insects can fly in easily. It was boiling hot in the middle of March, and there are cracks and stains all over the walls and ceiling of the room. I will never book another room at this Red Lion, or any other.
Opmerking van Hotelbeheer
25 mrt. 2024 door WilliamHotelbeheer
Hello Manya, Thank you for taking the time to give us your feedback. Sorry to hear that your stay was not as pleasurable as you had hoped for. All feedback will help us improve our customer service. Thank you again for your feedback.
door een geverifieerde reiziger
Geplaatst op 24 mrt. 2024
The location of this property is really good. Close to everything downtown and concerts and shows. Unfortunately, theres nothing else to recommend it. Our room was noisy. Toilet running off and on. Mini fridge running. Dont think about turning on any heat or air because the noise from the unit was like shaking a bag of metal pieces. The smell of the room was somewhere between old carpet and old cigarettes. Every piece of furnature was scraped and scratched and beat up. One of the attempts at wall art was water stained. The sheets were stained with mascara and we found hair in the bed. When we asked for an additional pillow they didn't have any. For a king bed we had 3. Overall the bed was comfortable. But we heard every noise, doors slamming and voices. Luckily we had earplugs. This is not a 4 star hotel. I want to make clear that the staff was very helpful despite the condition of the room. A hotel on the decline sadly, and a steep one.
Opmerking van Hotelbeheer
24 mrt. 2024 door WilliamHotelbeheer
Hello April, Thank you for taking the time to give us your feedback. Sorry to hear that your stay was not as pleasurable as you had hoped for. All feedback will help us improve our customer service. Thank you again for your feedback.
door een geverifieerde reiziger
Geplaatst op 24 mrt. 2024
Close to restaurant's and lots of shops. Continental breakfast was good.
Opmerking van Hotelbeheer
24 mrt. 2024 door WilliamHotelbeheer
Hello Jayson, Thank you so much for taking the time to leave a review. We are happy to see you enjoyed your stay and hope to see you again soon!
door een geverifieerde reiziger
Geplaatst op 20 mrt. 2024
Good convenient location, clean and spacious room, walkable, a lot of dining options
Opmerking van Hotelbeheer
20 mrt. 2024 door Front deskHotelbeheer
Thank you so much for taking the time to leave a review. We are happy to see you enjoyed your stay and hope to see you again soon!
