Geplaatst op 19 mrt. 2024
Second time staying here since it became Red Roof. I am from the area and have stayed here several times throughout the years. Under Red Roof it has greatly improved. Renovated rooms and quiet. Not luxury but definitely very clean with new floors, furniture etc. My only complaint on this 4 day stay is housekeeping did not visit my room at all to make bed , sweep, refill coffee, etc. I do not expect a sheet or towel change every day, but a daily check in to replenish and tidy up is expected. With that said, it won’t keep me from staying their again.
Opmerking van Hotelbeheer
20 mrt. 2024 door Olivia RediResponse Specialist Hotelbeheer
Hello Stephanie, Thank you for telling us about your stay at the Red Roof Inn Norwich. I am glad that you were pleased with our quiet rooms, our clean new floor and all the other kind remarks highlighted. However, please accept our apologies for the housekeeping service not being to your liking. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so on your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,OliviaRed Roof Management RediResponse Specialist