Op basis van 922 geverifieerde beoordelingen
4,5 Hygiëne kamer
4,5 Service & personeel
4,5 Comfort kamer
4,4 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 19 nov. 2019
Opmerking van Hotelbeheer
17 dec. 2019 door Diana B.Hotelbeheer
Thank you for your feedback. We appreciate you!
door een geverifieerde reiziger
Geplaatst op 7 apr. 2024
OK
door een geverifieerde reiziger
Geplaatst op 1 apr. 2024
Staff incredibly rude- 4 out 5 staff were rude, short, displayed attitude , the room smelled
Of Urine ; asked
For ice
For an injury and were made
To wait and treated poorly at every turn - the customers were rude too- cut in front of you at the coffee table, same for the breakfast and the elevator as well. Never - never- never again irvine resident inn by Marriott ! Asked for general manager and was told
In a meeting and
That he would call us- never did.
door een geverifieerde reiziger uit Robbinsdale
Geplaatst op 1 apr. 2024
door een geverifieerde reiziger
Geplaatst op 12 mrt. 2024
door een geverifieerde reiziger
Geplaatst op 25 feb. 2024
Having the hot breakfast every morning was great for our family. We were able to save on dining out. We also loved the pool and jacuzzi great for kids and families. The sweet was spacious and comfortable for our family of 4.
door een geverifieerde reiziger uit Vancouver
Geplaatst op 24 feb. 2024
This is our go to hotel when we visit the area.
The rooms are fine and usually have all that is needed, although this time around it lacked dishes.
The bed was also a little soft, caving in and the pillows were thin.
However the friendly staff makes up for it.
We will still go back.
door een geverifieerde reiziger
Geplaatst op 21 feb. 2024
An employee working the desk on 2/17/24 in the evening had a problem with a combination of an expired drivers license, and state issued laminate paper renewal ID that the DMV gave me while writing for my actual ID card in the mail. This temporary ID had an updated picture, as it’s the picture from the new ID, clearly states that it is valid ID until it expires, and matched the old expired ID in every way. She called a manager, and they together decided that this was not good enough ID for them, and that they wouldn’t give me the room that i reserved and paid for in advance. This was after 10pm on Saturday night. I overheard a conversation on the phone between them, before the manager came in person discussing the number of nights i was there and what my rate was. I also overheard that they were completely booked up that night. I’m curious why, if the problem was the validity of my ID, my rate and length of stay was privately discussed between them first. Did they plan to turn me away and rent the room for more? I had to speak with them for some time, showing them exactly on the ID where it said it was valid ID, and explaining what an unprofessional decision turning me away under these conditions would be. They told me to “find a friend” in town I had just traveled to, or find another hotel. I sat down to try to figure this out, and they went into a back room. About 5 minutes later they came out and said they’d “help me out” and let me stay there. Very unprofessional.
door een geverifieerde reiziger
Geplaatst op 1 feb. 2024
Thank you
door een geverifieerde reiziger
Geplaatst op 29 jan. 2024
Love the location and parking. Rooms ate clean but I detected a musty smell throughout. Staff and service exceed my expectations. Breakfast buffet is nice with good options.
