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Beoordelingen van Grand Hotel Orlando at Universal Blvd

3.5 out of 5
Grand Hotel Orlando at Universal Blvd
7825 Universal Blvd, Orlando, FL

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 262 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 260 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 192 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 131 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 155 van 1000 beoordelingen" "

6,8/10

Netheid

7,2/10

Personeel en service

6,4/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Kellynes

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Mucha falta de limpieza.
3 nachten verbleven in april 2024
Reactie van NOEL op 16 apr 2024
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

8/10 – Goed

Silvio

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I recommend, good hotel and room very cleaning.
2 nachten verbleven in april 2024
Reactie van NOEL op 8 apr 2024
Dear Guest, We are very thankful for your kind words and review of our hotel during your stay. We look forward to welcoming you again. Sincerely,The Hotel Management

4/10 – Matig

Heidi

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Terrible, nasty, breakfast, rooms run down
1 nacht verbleven in maart 2024
Reactie van NOEL op 8 apr 2024
Dear Guest, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously and have shared them with our team to investigate and resolve. We hope to welcome you again. Sincerely,The Hotel Management

10/10 – Uitstekend

Claude

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van NOEL op 4 apr 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 – Uitstekend

Charlie

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
Desayuno incluído
1 nacht verbleven in maart 2024
Reactie van NOEL op 1 apr 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

8/10 – Goed

Moomoo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van NOEL op 1 apr 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

8/10 – Goed

Rosemary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van NOEL op 28 mrt 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

4/10 – Matig

STEVEN

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lousy service dirty rooms
2 nachten verbleven in maart 2024
Reactie van NOEL op 25 mrt 2024
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

4/10 – Matig

Sylvie

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property could of been better
1 nacht verbleven in maart 2024
Reactie van NOEL op 24 mrt 2024
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

10/10 – Uitstekend

James

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice
1 nacht verbleven in maart 2024
Reactie van NOEL op 21 mrt 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

4/10 – Matig

David

Positief: Netheid
Negatief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van NOEL op 14 mrt 2024
Dear Guest,Thank you for taking part in our satisfaction survey.I see you scored us 2 / 5 and I was hoping you could tell me a little bit more about your experience and whether anything had led you to give us this rating?I look forward to hearing from you soon.Sincerely,The Hotel Management

6/10 – Redelijk

Jeanette

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We found this property to be rough around the edges. Not the cleanest and not very updated.
1 nacht verbleven in maart 2024
Reactie van NOEL op 16 mrt 2024
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

8/10 – Goed

Christian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I enjoyed my stay, and am thankful to have found a last minute booking. The only con to my stay was the bed; it was hard as a rock.
1 nacht verbleven in maart 2024
Reactie van NOEL op 11 mrt 2024
Dear Guest, We are delighted to receive your kind words and that you found our hotel to your liking. Regarding your concern, trust that we are continuously doing the needful to improve. We look forward to your next visit. Sincerely,The Hotel Management

6/10 – Redelijk

Wayne, Greenville

Zakenreiziger
Positief: Netheid, personeel en service
Usually nice looking from the outside.
1 nacht verbleven in maart 2024
Reactie van NOEL op 10 mrt 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

6/10 – Redelijk

Wander

Reisde met een groep
Positief: Personeel en service
buen hotel , solo tuvimos problemas de drenaje de agua en la bañera pero todo lo demás es bien.
Reactie van NOEL op 5 mrt 2024
Dear Guest, We are delighted to receive your kind words and that you found our hotel to your liking. Regarding your concern, trust that we are continuously doing the needful to improve. We look forward to your next visit. Sincerely,The Hotel Management

8/10 – Goed

maria fernanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Buen hotel solo para descansar fuimos por dos días a universal fue buena la atención la habitación estaba limpia
2 nachten verbleven in maart 2024
Reactie van NOEL op 4 mrt 2024
Dear Guest, We are very thankful for your kind words and review of our hotel during your stay. We look forward to welcoming you again. Sincerely,The Hotel Management

8/10 – Goed

virginia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Free breakfast was okay, bus to Disney, clean pool with towels but cold
5 nachten verbleven in februari 2024
Reactie van NOEL op 3 mrt 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 – Uitstekend

Donna

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Didnt like being charged extra for thing i didnt need. But others need theses services they offer. Quite there not to many people at this time. No problems , no people lingering around, pool nice, great place ,be back soon
1 nacht verbleven in februari 2024
Reactie van NOEL op 2 mrt 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 – Uitstekend

PEVER

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in februari 2024
Reactie van NOEL op 1 mrt 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

2/10 – Ontzettend slecht

Dianna

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen
If you’re a Floridian they charge you $200 deposit.
1 nacht verbleven in februari 2024
Reactie van NOEL op 25 feb 2024
Dear Guest, Thank you for staying with us. It the hotel policy to collect USD 200 as deposit for people who are not staying in Florida State. We look forward to welcoming you again.Sincerely,The Hotel Management

4/10 – Matig

Seth C

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The location is nice. But that was the only nice thing about it. First off this is NOT A HOTEL. It is a motel. There is a major difference as access to rooms on a hotel are from the inside implying an extra measure of safety. The rooms at this facility are accessible from the outside. There were several signs of bugs here. I saw a book louse in the sink. I saw a spider on the dresser. The carpet was filthy. I wouldn't trust the sheets or pillows here. They had a big spread for the breakfast however the eggs and sausage were fake and disgusting. They have the potential to be the cause of several upset stomachs in guests.
1 nacht verbleven in februari 2024
Reactie van NOEL op 23 feb 2024
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Grand Hotel Orlando we strive every day to provide a superior customer experience. I am sorry we couldn’t do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Sincerely,The Hotel Management

2/10 – Ontzettend slecht

maria

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
HORRIBLE MUY SUCIO
2 nachten verbleven in februari 2024
Reactie van NOEL op 21 feb 2024
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Grand Hotel Orlando we strive every day to provide a superior customer experience. I am sorry we couldn’t do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Sincerely,The Hotel Management

10/10 – Uitstekend

Jonathan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Better than expected for the price and previous reviews
2 nachten verbleven in februari 2024
Reactie van NOEL op 21 feb 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy to hear that you enjoyed your stay with us, and we are looking forward to having you again in our hotel.Sincerely,The Hotel Management

8/10 – Goed

Dalila

1 nacht verbleven in februari 2024
Reactie van NOEL op 21 mrt 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

4/10 – Matig

Edgar

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dirty, cracked dry wall, housekeeping only came to service the room once during our 4 night stay. Stiff king sized mattress with multiple rock hard tiny pillows. Room keys stopped working halfway through our stay. Way too many cons to this stay to every consider going back.
4 nachten verbleven in februari 2024
Reactie van NOEL op 12 feb 2024
Dear Guest, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously and have shared them with our team to investigate and resolve. We hope to welcome you again. Sincerely,The Hotel Management

8/10 – Goed

Narciso, Maitland

3 nachten verbleven in februari 2024
Reactie van NOEL op 8 feb 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 – Uitstekend

Narciso, Maitland

Positief: Netheid
4 nachten verbleven in januari 2024
Reactie van NOEL op 5 feb 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

2/10 – Ontzettend slecht

Travis

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room smelled the floor was greasy. TV was limited and did not work. Bugs in the room. I checked out after one night and was supposed to stay for two. They would not refund my second night. Not happy. Please contact me as I would like to get second night refund.
2 nachten verbleven in januari 2024
Reactie van NOEL op 30 jan 2024
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Grand Hotel Orlando we strive every day to provide a superior customer experience. I am sorry we couldn’t do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Sincerely,The Hotel Management

2/10 – Ontzettend slecht

Stephanie

Zakenreiziger, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I stayed here in 2019 when this hotel was called Baymont inn and suites and I loved it….. but now??!! Let me tell you, first the sink was broken so it kept getting filled up with water, the bathtub was the same so when you showered the tub got full of water and took forever to go down, and lastly my husband went and asked for extra towels and was told it would be up in a few minutes… an hour later nothing, so he calls to the front desk and the lady hangs up on him after telling him to come back to the front desk and pick the towels up. Terrible…so not stay here.
1 nacht verbleven in januari 2024
Reactie van NOEL op 24 jan 2024
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Grand Hotel Orlando we strive every day to provide a superior customer experience. I am sorry we couldn’t do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Sincerely,The Hotel Management

8/10 – Goed

Josue

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van NOEL op 24 jan 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

8/10 – Goed

Abdiel

2 nachten verbleven in januari 2024
Reactie van NOEL op 10 jan 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

4/10 – Matig

Rachel

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van NOEL op 9 jan 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 – Uitstekend

Jeffrey, PARKLAND

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Don't take a room facing the road. The city is working on the road and it will wake you early in the morning.
1 nacht verbleven in januari 2024
Reactie van NOEL op 9 jan 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

8/10 – Goed

Roberto

1 nacht verbleven in december 2023
Reactie van NOEL op 9 jan 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 – Uitstekend

Sailyn, cape coral

Positief: Netheid
1 nacht verbleven in december 2023
Reactie van NOEL op 8 jan 2024
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

8/10 – Goed

Juliette

Positief: Netheid, personeel en service
1 nacht verbleven in december 2023
Reactie van NOEL op 1 jan 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

4/10 – Matig

Chen

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very dirty, ants all over
1 nacht verbleven in december 2023
Reactie van NOEL op 31 jan 2024
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

10/10 – Uitstekend

EDUARDO

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
todo muy bien
2 nachten verbleven in december 2023
Reactie van NOEL op 26 dec 2023
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

10/10 – Uitstekend

Sarahi Gomez

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van NOEL op 21 dec 2023
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

8/10 – Goed

Kelly

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Nice staff, sheets in the room felt clean, good water pressure. The exterior could use some remodeling but overall a good place for the price.
Reactie van NOEL op 5 feb 2024
Dear Guest, We are delighted to receive your kind words and that you found our hotel to your liking. Regarding your concern, trust that we are continuously doing the needful to improve. We look forward to your next visit. Sincerely,The Hotel Management

6/10 – Redelijk

esther

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van NOEL op 5 dec 2023
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 – Uitstekend

Freddie Leon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelente trato!!!
4 nachten verbleven in november 2023
Reactie van NOEL op 5 dec 2023
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

8/10 – Goed

Teresa

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Front staff was nice. The Breakfast was better than average.The pool was clean.
2 nachten verbleven in november 2023
Reactie van NOEL op 28 nov 2023
Dear Guest, We are extremely pleased to have you write such a wonderful review for us. Thank you so much and we sincerely appreciate your time and effort. I have personally shared your kind words of appreciation with my colleagues who will feel more motivated. We look forward to welcoming you again. Sincerely,The Hotel Management

2/10 – Ontzettend slecht

Gina

4 nachten verbleven in november 2023
Reactie van NOEL op 17 dec 2023
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management

6/10 – Redelijk

Miguel

1 nacht verbleven in november 2023
Reactie van NOEL op 13 dec 2023
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 – Uitstekend

Eugene

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van NOEL op 23 nov 2023
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management

2/10 – Ontzettend slecht

Gene

Zakenreiziger, Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Don’t go
3 nachten verbleven in november 2023
Reactie van NOEL op 18 nov 2023
Dear Guest, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously and have shared them with our team to investigate and resolve. We hope to welcome you again. Sincerely,The Hotel Management

2/10 – Ontzettend slecht

Jessenia

Negatief: Personeel en service
Me están cobrando $150 por encima.
2 nachten verbleven in november 2023
Reactie van NOEL op 18 nov 2023
Dear Guest, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously and have shared them with our team to investigate and resolve. We hope to welcome you again. Sincerely,The Hotel Management

8/10 – Goed

Diana

2 nachten verbleven in november 2023
Reactie van NOEL op 18 nov 2023
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management

10/10 – Uitstekend

Cordale

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in november 2023
Reactie van NOEL op 15 nov 2023
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management