Op basis van 998 geverifieerde beoordelingen
4,7 Hygiëne kamer
4,7 Service & personeel
4,7 Comfort kamer
4,6 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 4 jun. 2019 op Hotels
door een geverifieerde reiziger
Geplaatst op 25 feb. 2024
Good location to blue mountain
In the winter too cold to use hot tube
Overall very happy with our experience
Come again in the summer
door een geverifieerde reiziger
Geplaatst op 24 feb. 2024
The mountain view from the room was incredible!!
Very spacious and cozy .
door een geverifieerde reiziger
Geplaatst op 17 feb. 2024
Loved our stay here! Close to everything and the staff was super friendly!
door een geverifieerde reiziger
Geplaatst op 15 feb. 2024
Check in was ar 4pm check out 10am .too short
Opmerking van Hotelbeheer
16 feb. 2024 door Front Office Manager - Blue Mountain propertyHotelbeheer
Good afternoon, Richard: Thank you for your time in responding to the survey. We understand the anticipation when arriving that our guests are looking forward to checking in so that they may relax and enjoy their time at the resort no matter how long you have booked for. However, our standard check in time for our resort has always been 4:00pm and we do our best if the room is ready to check in our guests as soon as possible. Please note that we have in place a couple of options if you arrive early to use for your convenience and comfort while waiting. *We have available a Day Use key so that you may access the Lodge or Boat House lounge areas until your room is ready. *Also, there is our text messaging platform where you can give your mobile number and thereby the front desk can text you when your room is ready. Also, as per Hilton guidelines,10:00am is the standard time noted for departures as outlined in Expedia's booking process. We look forward to welcoming you and your loved ones again soon to Blue Mountain, a Hilton Grand Vacations Club. Happy Family Day weekend.
door een geverifieerde reiziger
Geplaatst op 12 feb. 2024
Customer service at the front desk was disappointing. Given the price point of almost 400 a night, some accommodation or understanding that a family with young kids needed slightly more time (less than 30mins) before checkout at 10am is reasonable. Given the number of rooms that needed cleaning the resulting extra 15mins definitely would not have impacted their operations. I guess in this instance it would have been easier to ask forgiveness than permission.
Opmerking van Hotelbeheer
14 feb. 2024 door Front Office Manager - Blue Mountain propertyHotelbeheer
Thank you so much for taking the time to complete our survey. We appreciate that you chose Blue Mountain Hilton Grand Vacations Club for your recent accommodation. In receiving your comments about being disappointed by not getting a late check-out, as per Hilton guidelines, 10:00am is the standard time noted for departures as outlined in Expedia's booking process and also this information is printed on all documents posted on property. We understand that you called to see if a later time could be accommodated and it was explained to you that depending on the occupancy of the resort, our Front Desk has to assess if late check outs are possible. We are aware that you were extended additional time and that our team understood your concerns.In response to your comment about the staff, we understand that our guests' perception of how they are treated is most important to us. Our Front Desk Manager will take the time to thoroughly review your experience with the team and to reflect on how this affected your stay. Our goal is to provide that essential warm welcome and even under difficult situations, reflect concern and consideration so that you feel your needs are being cared for and shown by our staff.Please keep in mind that we do have available a Day Use pass for all members and guests who would like to spend more time on the resort once they have checked-out. This key pass grants access to the amenities such as the hot tubs, guests lounge areas in the Boathouse and the Great Room of the Lodge with the main fireplace. Wi-Fi is accessible to still enjoy while on property.Amy, we certainly look forward to welcoming you back soon to our Resort.
door een geverifieerde reiziger
Geplaatst op 11 feb. 2024
Lovely room! The hotel was less than 10 min to alot places we were visiting as well.
door een geverifieerde reiziger
Geplaatst op 7 feb. 2024
door een geverifieerde reiziger
Geplaatst op 1 feb. 2024
door een geverifieerde reiziger
Geplaatst op 29 jan. 2024
They did not have sugar for coffee. Other than that it was a nice place to stay and amenities were were top notch.
