Dear Mr. Yasutera,After reading your feedback, together with my team, we investigated how you could have booked a certain accommodation on Expedia when it was not in fact available.It goes without saying that we have been in contact with Expedia’s platform to correct such an error. So I invite you to contact me directly if you consider a return visit to Paris.I look forward to hearing from you soon.With my best regards,Aurélie MartinRooms Division Manager

Cher Client,Nous vous remercions d’avoir posté un commentaire sur Expedia.com et sommes ravis de lire que ce moment que vous avez vécu en notre compagnie fut en tout point merveilleux.Il va sans dire que nous sommes heureux d’apprendre que votre chambre ou encore votre repas dans notre restaurant gastronomique 3 étoiles au Guide Michelin furent à la hauteur de vos attentes.Sachez que nous n’avons pas manqué de partager vos compliments avec les équipes. Toutes en furent très touchées.Nous espérons que nous aurons le plaisir de vous revoir lors de votre prochain voyage parisien.En attendant, nous vous adressons nos cordiales salutations.Aurélie MartinDirectrice de l’Hébergement

Thank you very much for this wonderful feedback. We hope to have the pleasure to welcome you back at Le Bristol Paris!

Thank you very much for your nice comment !

Merci de votre charmant commentaire !

Thank you very much for your very kind feedback. We hope to have the pleasure to welcome you back at Le Bristol Paris in a not too distant future!

Thank you very much for this lovely feeback. We hope to have the pleasure to welcome you back at Le Bristol Paris in a not too distant future!

Thank you for taking the time to share your feeback after your stay at Le Bristol Paris. We are thrilled to read that it was a success and we hope to have the pleasure to welcome you back in a not too distant future!

Dear Guest, What a delight to read your wonderful comment posted on Expedia.com following your family holidays with us this summer! Glad you had a wonderful stay.We appreciate you pointed out that the service was outstanding.We thank you for your loyalty and are looking forward to welcoming you back in November.Best wishes from Paris,Aurélie MartinHead of Rooms Division

Dear Guest, We so appreciate you taking the time to give us your feedback on Expedia.com regarding your recent visit at Le Bristol Paris.Thank you for calling your guest experience a “Fantastic experience. True luxury” We look forward to having you back with us. Thank you for also underscoring the personalized service. Best regards, Aurélie MartinHead of Rooms Division

Dear SeungMin,We so appreciate you are taking the time to give us your feedback on Expedia regarding your recent visit at Le Bristol Paris.Delighted to read that your guest experience was exceptional. It is so nice to read how much you enjoyed our service and our hospitality! Thank you for that.We look forward to welcoming you back on your next trip to Paris.Best regards,Aurélie MartinHead of Rooms Division

Dear Lesley, Thank you for your posting on Expedia.com following your visit in July. Delighted that you found our property exceptional and well decorated with a great staff and the location perfect! Nothing could please us more. We will look forward to having you with us in the not too distant future! Best regards, Aurélie MartinHead of Rooms Division

Dear Guest, Thank you for your posting on Expedia.com regarding your visit at Le Bristol Paris in May. Delighted that you took the time to enjoy your breakfast in our beautiful garden, a haven of peace amidst the bustle of Paris. We hope to have the great pleasure of a return visit soon. Best regards, Aurélie Martin Head of Rooms Division

Dear Guest, We were most surprised to discover the message you posted on Hotels.com and we are sincerely sorry to learn your disappointment regarding your last visit to Le Bristol Paris. We understand that you made a booking in a superior room without mentioning your child due to the fact that we do not charge for any children under 12 years old at any case. However, an extra bed cannot be installed in a superior room. If you had made the booking for two adults and one child, the website would have automatically proposed either a prestige room or a junior suite. Due to safety measures, we were unable to allocate one double bed for three of you in spite of the young age of your child. For this reason, our Duty Manager proposed to upgrade your accommodation in a higher category. And, as you can easily imagine, the comfort of our guests is very important and our aim is to have our guests experience the best Le Bristol has to offer. We are upset that you found a lack of consideration and service during you stay with us. It goes without saying that our wish is that each and every guest have the sentiment that they are the most important guests to the Hotel. We give careful attention, or time, as all our guests during their stay with us. We are sincerely sorry that you did not come away with this feeling. We would hope that you will be able to return to Paris in the not too distant future. Please do not hesitate to contact my office directly once you have your travel plans set. We will do our utmost to ensure that you have a seamless and unforgettable stay. Looking very much forward to welcoming you back with us soon, I remain. Best regards, Aurélie Martin Head of Rooms Division

Dear Cassandra, We were delighted to see that you had such a pleasant stay at Le Bristol Paris in April. Thank you for your posting on Expedia.com that we shared with our staff! We were thrilled that you found the guestroom comfortable. In addition, we were pleased to read that you enjoyed the breakfast. Nothing is more important than starting the day off with a delicious breakfast! With the room amenities, the towels or the temperature of the pool water, it is in the details the daily riguor of keeping the Hotel in top form ; It is important for us that all guests be pampered as they deserve to be, to be made to feel special. Glad too you had a chance to experience the roof-top pool that opened in the early ‘80s. Most guests do not realize that it is overlooking Sacre-Coeur and the chimney tops of Paris. Thank you again for writing. We look forward to your return. Best regards, Leah Marshall Hotel Manager

Dear Guest, Thank you for your posting on Expedia.com regarding your visit at Le Bristol Paris in March. Delighted that everything was perfect during your stay. We hope to have the great pleasure of a return visit soon. Best Regards, Aurélie Martin Head of Rooms Division

Dear Joanna, Following your posting on Expedia.com following your visit, we wanted to thank you for commenting on our helpful staff. We were also delighted that you found the room comfortable and the Hotel setting beautiful. Of course, the fact that you found the food incredible makes your overall guest experience all the more special. We hope to have the pleasure of a return visit soon. Best regards, Leah Marshall Hotel Manager

Merci pour votre charmant commentaire!

Thank you very much for your nice comment which has been shared with the team.

Thank you for your posting on Expedia.com regarding your recent stay at Le Bristol. Delighted that you found the Hotel beautiful and that you felt the Parisian charm with the luxury and the unique beauty in this historic Palace. We look forward to your return, Yours Sincerely,

Dear Guest, We are very embarrassed to read your posting on Expedia.com this week. This type of behavior that you described is unforgiveable and not at all in keeping with the normal behavior of our staff. Please allow us to express our sincerest apologies. To tell you that we have hired so many new staff since September is not an excuse. They need to be accompanied and coached daily. It goes without saying that your criticism related to your guest experience reminds us how important it is that our supervisors and managers show constant support and assistance to those recent recruited staff. We can assure you that we will do our utmost to ensure you have a seamless stay on your next visit in Paris. We hope that you would be able to return to Le Bristol Paris in the near future, giving us the opportunity to provide the quality of service that you are entitled to receive. In the meantime, we remain, Best regards,

Dear Guest, Thank you for your posting on Expedia.com regarding your stay at Le Bristol Paris. We are delighted to know that the service met your expectations. We know how important it is to always improve our offering. We have an ongoing program to make room improvements all year long, and every year. The room that you had is included in this program. We look forward to welcoming you back to Le Bristol Paris in the not too distant future. Best regards,

Dear Guest, Thank you for your posting on Expedia.com regarding your stay at Le Bristol Paris. Delighted to know that the service and the guest experience met with your expectations. We know how important it is to always improve our offering. Please note that we have an ongoing program to make room improvements all year long, and every year. The room that you had is in this program. Glad you had a chance to meet Socrate, our adorable resident cat. He is certainly loved by our young hosts, but again, by the majority of our guests. Even those, whether they are Parisians, or others who do not live in Le Bristol, they come to see him! We look forward to welcoming you back to Le Bristol Paris in the not too distant future. Best regards,

Thank you for taking the time to rate your experience at Le Bristol Paris!

Dear Guest, Thank you for your posting on Expedia.com in October. Glad you found the location of Le Bristol Paris perfect, and the Hotel setting beautiful. More importantly, you understood how friendly the staff are. Once more, thank you very much for your comments, and rest assured that we are looking forward to welcoming you back to Le Bristol in the near future. Best regards,