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Beoordelingen van Hotel Pisa Tower

3 out of 5
Hotel Pisa Tower
Piazza Daniele Manin, 9, Pisa, PI

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 450 van 868 beoordelingen" "
Gastenscore: 8 - Goed. 304 van 868 beoordelingen" "
Gastenscore: 6 - Redelijk. 79 van 868 beoordelingen" "
Gastenscore: 4 - Matig. 23 van 868 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 868 beoordelingen" "

9,0/10

Netheid

9,2/10

Personeel en service

8,0/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Rickie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel
2 nachten verbleven in juli 2023
Reactie van Wednesday op 27 jul 2023
Thank you dear guest for your review!

6/10 – Redelijk

Purley

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2023
Reactie van Wednesday op 29 mei 2023
Thank you very much Mr Purley Achthoven for your wonderful review. We would be happy to host you again!

10/10 – Uitstekend

F.A. de, Leeuwarden

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Dicht bij de toren van pisa en centrum, perfecte ligging, alles op loopafstand.
1 nacht verbleven in augustus 2021
Reactie van HOTEL PISA TOWER STAFF. op 24 sep 2021
Dear Guests, We thank you again for choosing HOTEL PISA TOWER. We really appreciate your feedback as we believe that our customers' reviews help us improve the service that we provide. We hope to have you here again in the near future. Best Regards, HOTEL PISA TOWER STAFF

8/10 – Goed

Jossy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good and attentive service upon check-in. Took the time to explain everything properly. Location is very good and the room was neat and spacious.
1 nacht verbleven in oktober 2020

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Zeer vriendelijk personeel en perfecte ligging bij de toren. Ontbijt mag wat ons betreft wat uitgebreider (misten bijvoorbeeld eieren, andere broodjes dan toast).
3 nachten verbleven in augustus 2019

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in april 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Op 2 minuten lopen van de toren. Parkeren is hier duur

8/10 – Goed

John, New York

The staff is welcoming and helpful, gave me a map and explained where to find everything I was looking to see and do. Great location.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Steve

Positief: Personeel en service, staat van de accommodatie en faciliteiten
A little delay getting into our room but staff was very accommodating. So close to the tower and duomo area that we could see it from our room.
1 nacht verbleven in april 2024
Reactie van Ines op 7 apr 2024
Thank you very much dear for your review,we are happy that you enjoyed your stay

8/10 – Goed

Paul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is situated right next door to the Tower, you literally walk out of the door, through an arch and the whole Cathedral and Tower piazza are in front of you.
1 nacht verbleven in maart 2024
Reactie van Ines op 7 apr 2024
Thank you very much dear for your review,we are happy that you enjoyed your stay

6/10 – Redelijk

Mercedes Ascaso

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We stayed in a separate building (which I did not realised I had booked until the day) and therefore there was no hotel staff at arrival after hours. Location really good (walking distance from Piazza dei Miracoli), good space for the 4 of us, good beds for a night sleep (which is all we used it for) and staff helpful. However, the property status of repair was poor (mould and plaster bubbling and flaking off, a broken roller shutter, unkept outdoor communal areas) and next to a construction site, so at 8am I was woken up by excavators and power drills, which in addition to being very loud, were shaking the building like in an earthquake.
1 nacht verbleven in april 2024
Reactie van Ines op 7 apr 2024
217 / 5.000Risultati della traduzioneRisultato di traduzioneDear guest,thanks for the review.We are very sorry that you were not satisfied. Unfortunately, the building next door or above is not our responsibility, as are the construction sites.We hope to see you again soon

10/10 – Uitstekend

Adriana

1 nacht verbleven in maart 2024
Reactie van Ines op 7 apr 2024
Thank you very much dear for your review,we are happy that you enjoyed your stay

10/10 – Uitstekend

Francesco

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van ines op 20 mrt 2024
Grazie molte gentile :)Speriamo di poterla ospitare nuovamente!

8/10 – Goed

Fabio

Reisde met partner
We stayed here for 1 night. The pros are that it is literally a minute walk from the Leaning tower. We arrived at the property at 12pm but unfortunately could only check in at 2pm. The receptionist however was kind, helpful and allowed us to store our bags in the luggage room whilst we went to grab lunch. Check in was smooth and we had the pay €5 euro city tax (although it said €1.50 each on the wall 🤔) which we weren’t aware of but not a problem. As we went into our room on the 1st floor, we were pleasantly surprised with a nice room. There was a fridge, hairdryer, an extra pillow, a coffee machine as well as Netflix on the TV which is something we haven’t had in previous hotels. The negative about the hotel was that you could hear a lot of noise. The main noise especially whilst sleeping was a weird pipe noise, as if someone was flushing the toilet and it was making a noise after but this was every 5-10 minutes which wouldn’t go away. This affected mine and my partners sleep as it was constant throughout the night. The heated rail stayed on in the bathroom which made the room quite hot and then when I turned the air con on for 10 mins, it then wouldn’t turn off. Eventually it did. If you are looking for a convenient stay local to the leaning tower of Pisa this is a great hotel. Just a shame about the noise over night ( I hope was just a temp issue)For a 3* star hotel the room is nice and would have been a pleasant stay if there was no noise.
1 nacht verbleven in februari 2024
Reactie van ines op 21 feb 2024
Dear guest,Thank you so much for your wonderful review. We are happy to have made your stay a pleasant one.I'm sorry about the room, if you stayed an extra night (since the problem was at night) we would have changed it for you.The tourist tax has recently increased by one euro, we haven't had the opportunity to change the sign yet, you can still check online.We hope to have you as a guest again

8/10 – Goed

Nyssa

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cute room with updated bathroom. Was a bit noisy. Excellent location and friendly staff.
Reactie van ines op 21 feb 2024
Dear guest,We are sorry for the noise, unfortunately (and fortunately) we are in the most populated square in Pisa.We hope to have you as a guest again, maybe the first time I will give you a room on the first floor,See you soon

10/10 – Uitstekend

Norton

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Espetacular localização para visitar o Campo Santo, Catedral e a Torre. Hotel muito bom !!!
1 nacht verbleven in januari 2024
Reactie van Ines op 1 feb 2024
Estimado huésped, ¡nos sentimos honrados y felices de haberlo hecho sentir bien!Esperamos verte de nuevo

10/10 – Uitstekend

Hasan, richardson

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van ines op 1 feb 2024
Dear guest, we are honored and happy to have made you feel good!We hope to see you again

4/10 – Matig

YOOSIN

1 nacht verbleven in december 2023
Reactie van ines op 1 feb 2024
Dear guest, we are sorry for the bad review. If we had known the nature of the problems we would have found a solution.Until next time!

10/10 – Uitstekend

Nicola

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect stay for the price. Good value for money. Excellent communication from the staff. Some have mentioned the annexe being down a dark alley, I think you can ignore this negativity, it was perfectly quiet and safe, even in winter. We would definitely return.
2 nachten verbleven in december 2023

10/10 – Uitstekend

Jigna

1 nacht verbleven in september 2023
Reactie van ines op 3 dec 2023
Thank you so much for the wonderful review, we are sorry that we were still finishing the improvements.We really hope to see you again soon!Ines

10/10 – Uitstekend

Cynthia

Reisde met partner
Positief: Netheid, personeel en service
Great location. Noisy floors. Patrons not considerate of noise levels (NOT the hotel’s fault). Shower intermittently hot, cold. But, staff are super friendly, helpful.
1 nacht verbleven in november 2023
Reactie van ines op 17 nov 2023
Thank you very much dear guestYour opinion is always important to us

8/10 – Goed

Naomi

Positief: Netheid, personeel en service
2 nachten verbleven in november 2023
Reactie van HOTEL PISA TOWER STAFF op 9 nov 2023
Thank you for your kind review, we hope to host you again in the near future.

8/10 – Goed

S

Reisde met familie
Positief: Netheid
When you come out of the hotel, you can go to Pisa entrance in a minute. Railway station justv10 minutes walk. Very goodlocatio, if you dont want to walk more.
2 nachten verbleven in oktober 2023
Reactie van HOTEL PISA TOWER STAFF op 9 nov 2023
Thank you for your kind review, we hope to host you again in the near future.

2/10 – Ontzettend slecht

Robert

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bait and switch. At check-in they told us the room was not in the same building. They walked us a few blocks away down a dark alley and took us to an old dirty room. Felt very sketchy. We said we didn’t like and and wanted a refund. They said they would see what they could do on a refund. We left and drove to Florence. The next day they emailed refusing a refund. This place is a scam.
Reactie van HOTEL PISA TOWER STAFF op 3 nov 2023
Dear Guest, Thank you again for choosing HOTEL PISA TOWER. We value feedback as we believe our customer reviews help us improve the service we provide. We would like to point out that, as our staff explained in person, every time our Customers book online, the booking portal always highlights the location and description of the rooms (e.g.: Quadruple Room; Budget Quadruple Room SEPARATE BUILDING) and the prices change accordingly, so that our Guests can feel free to choose the type of room that best meets their needs. you have been assigned the room you booked as indicated in the reservation. Regarding the cleanings, we would like to inform you that after you checked out our staff entered the room to check, and it was found clean and unused, our staff was not informed about this kind of problem and, since you did not like the room, we also suggested a free change of the room with a bigger one, your part declined and did not accept.We are so sorry to hear that you were unable to take advantage of all the services we offer. The satisfaction of our customers is what drives all the staff of the Hotel Pisa Tower. However, we hope to host you again in the future. Kind regards, HOTEL PISA STAFF.

10/10 – Uitstekend

Gail

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This delightful hotel is situated just steps from the Leaning Tower (40 seconds walk apparently). It’s so easy to enjoy the area at night or during day time hours. The staff were so welcoming and hospitable. Loads of options to dine and to explore. We would certainly stay here again.
1 nacht verbleven in oktober 2023
Reactie van ines op 1 nov 2023
Thank you very much dear guest, customer feedback is always useful and rewarding for us!

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service
Bra läge men
Bra läge men kallt vatten och dåligt tryck i duschen
1 nacht verbleven in oktober 2023
Reactie van ines op 1 nov 2023
Thank you very much dear guest, customer feedback is always useful and rewarding for us!I'm sorry for the inconvenience. If informed, the reception could have contributed to a room change

10/10 – Uitstekend

Philippa

4 nachten verbleven in oktober 2023
Reactie van ines op 1 nov 2023
Thank you very much dear guest for your feedback, hope to see you again

6/10 – Redelijk

Louis

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent location to “Leaning Tower of Pisa”, shopping and restaurants. A very convenient location.
1 nacht verbleven in oktober 2023
Reactie van ines op 29 okt 2023
Thank you very much dear guest every review is important to us! Until next time

10/10 – Uitstekend

Mai Na

1 nacht verbleven in oktober 2023
Reactie van ines op 17 nov 2023
Thank you very much dear guestYour opinion is always important to us

8/10 – Goed

Lorayne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Es un hotel súper bien ubicado, sales a la calle y ahí mismo ves todos los monumentos, a solo 15 pasos. No son muchas habitaciones lo que te hace sentir como que estás en una casa. Las atenciones en la recepción fueron muy buenas. En sentido general muy buena opción
1 nacht verbleven in oktober 2023
Reactie van ines op 26 okt 2023
Muchas gracias querido huésped, tu opinión es muy importante para nosotros.

8/10 – Goed

Eoin

1 nacht verbleven in oktober 2023
Reactie van HOTEL PISA TOWER STAFF op 24 okt 2023
Thank you for your kind review. We hope to have the opportunity to host you again in the near future!

10/10 – Uitstekend

Cunningham

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We stayed at the annexe and it was very very clean. Ideal location for us and Ines ( I think she is the Manager) was very helpful in assisting at check in and getting us transport. We will definitely use the hotel again
1 nacht verbleven in oktober 2023
Reactie van HOTEL PISA TOWER STAFF op 24 okt 2023
Thank you for your kind review. We hope to have the opportunity to host you again in the near future!

2/10 – Ontzettend slecht

Lien Mai Thi

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not good at all, to dirty
The room was 200meters from the hotel, it is like a appartment. The room was really dirty and when We came and open the room, it was more then 30 mosquito And we have to use the tower to kill it. The floor was dirty and the bed was not clean. In the shower head it was mold everywhere. Yeah hear voice when people come up the elevator. This was not good place to be for Family and kids
1 nacht verbleven in oktober 2023
Reactie van ines op 18 okt 2023
Dear Guest, thank you for choosing the Hotel Pisa Tower and for leaving your personal review. The opinion of our Guests is very important to us as we continuously improve the quality of the service we offer. We are sincerely sorry to hear, however, that your stay was not entirely comfortable. The reception, if informed immediately, could have checked with our maintenance if there were any problems and provided you with a free room change since the one you stayed in did not meet your needs.Regarding room cleaning and maintenance, please note that our housekeeping staff works very hard to clean the rooms and public areas of the hotel. We also carry out frequent inspections for necessary maintenance and cleaning work in our rooms and it is rare to find anything that is not working properly. We thank you once again and would love to welcome you in the future to try to change your opinion of us. Kind regards, HPT

10/10 – Uitstekend

Christopher

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful little place, excellent location and communication was great, especially as we had to check in after midnight.
1 nacht verbleven in oktober 2023
Reactie van HOTEL PISA TOWER STAFF op 14 okt 2023
Thank you very much dear guest for your excellent review.We are happy that you enjoyed our stay

10/10 – Uitstekend

Jaime E

1 nacht verbleven in oktober 2023
Reactie van HOTEL PISA TOWER STAFF op 14 okt 2023
Thank you very much dear guest for your excellent review.We are happy that you enjoyed our stay

10/10 – Uitstekend

Nanci

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quaint building with character and architecture. Steps from the entrance to the Piazza del Duomo. Ideal for a quick visit to the Piza Tower and other attractions.
1 nacht verbleven in oktober 2023
Reactie van ines op 3 okt 2023
Thank you very much dear guest for your wonderful review,We hope to host you again!

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel at Pisa Tower
Nice hotel and perfect location to Miracle Square/ Pisa Tower. Hotel Desk Manager was great, quick layout of area, good locations to visit and general tourist info that was helpful!
1 nacht verbleven in september 2023
Reactie van ines op 3 okt 2023
Thank you very much dear guest for your wonderful review,We hope to host you again!

10/10 – Uitstekend

Nahid

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place is absolute amazing. It’s literally one minute away from the tower but shockingly that isn’t the best part about this hotel. What really stood out was the staff. They were incredibly reliable and friendly. The woman at the front desk was so kind it was remarkable. She helped us with our bags, gave recommendations to restaurants, stored our bags, and called us a taxi when we were leaving. It was honestly remarkable. The hotel room was nice, clean, and spacious as well! 10/10 would recommend again.
1 nacht verbleven in september 2023
Reactie van ines op 30 sep 2023
Thank you very much for your very kind comment, we are very happy to have made your stay pleasant.We hope to see you soon,Ines

10/10 – Uitstekend

Ava

Positief: Netheid, personeel en service
Loved this, the tower is Pisa is within walking distance. It’s the perfect walking spot with kids. We didn’t need a car or any form of transportation, you simple walk out the hotel into the park to view the tower. There are many restaurant options by the tower. Loved this location.
1 nacht verbleven in september 2023
Reactie van ines op 30 sep 2023
Thank you very much for your very kind comment, we are very happy to have made your stay pleasant.We hope to see you soon,Ines

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Absolutely stunning!
I booked a room for myself and my mum at late notice, I booked a double bedded room as that was all they had left. I emailed them directly after booking to ask if they were able to supply me with an additional camp bed for the room. They replied within 10 minutes of my request explaining they had reshuffled some rooms and provided us with a room with a double and single bed- perfect! We arrived early for check in but were able to leave our bags at the reception. The location couldn’t have been better, it was more than we could have hoped for! We had a walk around Pisa and headed back to the hotel an hour later to get our room. The room was large, specious, bright and spotless! We then headed down to the back garden which was tranquil and a great place to relax for a while. Overall, the customer service was incredible, the location is fabulous and the room was immaculate. Overall we were extremely happy with our stay and will be returning and recommending to all our friends and family. Thanks again!
1 nacht verbleven in september 2023
Reactie van ines op 30 sep 2023
Thank you so much for the wonderful review, we are very happy with it.We hope to have you back again!Good dayInes

8/10 – Goed

Jaime E

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van HOTEL PISA TOWER STAFF op 27 sep 2023
Thank you for staying with us!

10/10 – Uitstekend

Ariadne

1 nacht verbleven in september 2023
Reactie van HOTEL PISA TOWER STAFF op 27 sep 2023
Thank you for staying with us!

8/10 – Goed

Jaime E

2 nachten verbleven in september 2023
Reactie van HOTEL PISA TOWER STAFF op 27 sep 2023
Thank you for staying with us!

8/10 – Goed

Tatiana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in september 2023
Reactie van ines op 22 sep 2023
Thank you so much Tatiana for your review!I am happy that your stay with us was pleasant.We hope to have you back as a guest!Ines

8/10 – Goed

Marsha, Plymouth

1 nacht verbleven in september 2023
Reactie van ines op 20 sep 2023
Thank you very much dear guests for your excellent review.We are happy to have made your stay pleasant.We hope to see you again soon.SincerelyInes

10/10 – Uitstekend

Dr Robert M

1 nacht verbleven in september 2023
Reactie van ines op 17 sep 2023
Thank you very much dear guest for your excellent review.We are happy that you enjoyed our stay

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Recomendado
Excelente ubicación
1 nacht verbleven in september 2023
Reactie van ines op 17 sep 2023
Muchas gracias querido huésped por su excelente reseña.Estamos felices de que haya disfrutado de nuestra estancia.

10/10 – Uitstekend

MISS

1 nacht verbleven in september 2023
Reactie van ines op 17 sep 2023
Thank you very much dear guest for your excellent review.We are happy that you enjoyed our stay

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
1 nacht verbleven in september 2023
Reactie van HOTEL PISA TOWER STAFF op 14 sep 2023
Thank you for your kind review!

10/10 – Uitstekend

Sanaz

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super bra läge och mycket fräscha rum. Välnärt ett besök
1 nacht verbleven in september 2023
Reactie van HOTEL PISA TOWER STAFF op 10 sep 2023
Thank you for your kind review!We hope to have the opportunity to host you again in the near future!