Op basis van 99 geverifieerde beoordelingen

3,8 / 5
85% van onze gasten beveelt dit aan
4,0 Hygiëne kamer
3,9 Service & personeel
3,9 Comfort kamer
3,7 Staat hotel
Geverifieerde beoordelingen van Expedia
3 / 5
door een geverifieerde reiziger

Geplaatst op 23 jan. 2024
no hot water. pool was dirty. buffet breakfast is so so. room amenities not so impressive. for its level and reputation, it was a disappointing stay
Opmerking van Hotelbeheer
29 jan. 2024 door Ricky Coen Arifin - General ManagerHotelbeheer
Dear Mr. Roderick ,Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
5 / 5
door een geverifieerde reiziger

Geplaatst op 28 aug. 2023 op Hotels
Opmerking van Hotelbeheer
3 sep. 2023 door Ricky Coen ArifinHotelbeheer
Kepada Ibu Karolyn yang terhormat,Terima kasih sudah memberikan rating 5 untuk Mercure Pontianak City Center dan atas waktunya memberikan penilaian untuk Hotel Kami.Kami senang menerima penilaian Ibu dan penilaian Ibu sangat berarti bagi kami dalam rangka untuk terus meningkatkan kualitas layanan serta fasilitas Hotel agar dapat sesuai dengan harapan Tamu kami semua dan kami akan selalu memberikan pelayanan yang prima.Sekali lagi terima kasih banyak atas penilaiannya dan kami berharap dapat menyambut Ibu kembali diwaktu yang akan datang.Hormat kami,Ricky Coen ARIFINGeneral Manager
3 / 5
door een geverifieerde reiziger

Geplaatst op 31 jul. 2023 op Hotels
シャワーのお湯がなかなか出ず、セーフティボックスげ壊れてました。
Opmerking van Hotelbeheer
3 aug. 2023 door Ricky Coen ArifinHotelbeheer
Dear Sir/Madam,We are very grateful for your comments regarding your visit to Mercure Pontianak City Center. It is great for us to receive positive feedback/feedback.First of all we would like to apologize for the inconvenience caused during the stay, we are serious about handling this so that similar things don't happen in the future and we will immediately provide retraining to the relevant team to improve the quality of our services. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you once again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Best regards,Ricky Coen ArifinGeneral Manager
5 / 5
door een geverifieerde reiziger

Geplaatst op 12 jun. 2023 op Hotels
Opmerking van Hotelbeheer
22 jun. 2023 door Ricky Coen ArifinHotelbeheer
Kepada Bapak yang terhormat,Kami sangat berterima kasih atas komentar Bapak mengenai kunjungan Bapak di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif.Kami akan memberitahukan komentar Bapak kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami.Sekali lagi terima kasih karena Bapak telah memberitahukan pengalaman Bapak, dan kami berharap kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya.Hormat kami,Ricky Coen ArifinGeneral Manager
5 / 5
door een geverifieerde reiziger

Geplaatst op 11 mrt. 2023
Opmerking van Hotelbeheer
4 apr. 2023 door Rizky Hotelbeheer
Kepada Bapak yang terhormat,Kami sangat berterima kasih atas komentar Bapak mengenai kunjungan Bapak di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif.Kami akan memberitahukan komentar Bapak kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami.Sekali lagi terima kasih karena Bapak telah memberitahukan pengalaman Bapak, dan kami berharap kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya.Hormat kami,Rizky Dwi PFront Office Manager
5 / 5
door een geverifieerde reiziger

Geplaatst op 19 feb. 2023
Opmerking van Hotelbeheer
25 mrt. 2023 door Adi BudiartoHotelbeheer
Dear Valued Guest,It was a pleasure having you with us and thank you for giving us your hotel rating .We are pleased to received that according to your rating that you had a good stay and that we have been able to fulfill your expectation. We greatly appreciate for your feedback and it is help us to maintain standard service to all our Customer.Once again thank you very much for your review , and we indeed look forward to welcoming you again in the near future.Best regards,Adi BudiartoDuty Manager
2 / 5
door een geverifieerde reiziger

Geplaatst op 22 apr. 2022
We checked in to the room with broken door in the restroom. Hair dryer was not working. Breakfast was terrible. Overall we’re disappointed with staying here.
Opmerking van Hotelbeheer
5 mei 2022 door Muh. Ferry FahlevyHotelbeheer
Dear Mrs. Diana, Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. for this kind of case we will conduct training for the staff involved to maximize the experience in your future stay, At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Muh. Ferry Fahlevy Room Division Manager
3 / 5
door een geverifieerde reiziger

Geplaatst op 5 apr. 2022
The room i has been stay for 8 day the AC was not cool at all. Since first nite staying already complaining to the receptionist and they said will chexk on it till next 2 day again i did tell them about and still the same nothing happening. As same the shower drain is blocked too. On my last day too laundry late delivery to me till the day i wanted and need to call for it. Hope they will more play attention to the guest request when they feel somethinf wrong with the room.
Opmerking van Hotelbeheer
5 mei 2022 door Muh. Ferry FahlevyHotelbeheer
Dear Mrs. Aida, Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. for this kind of case we will conduct training for the staff involved to maximize the experience in your future stay, At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Muh. Ferry Fahlevy Room Division Manager
2 / 5
door een geverifieerde reiziger

Geplaatst op 23 mei 2021
I didn't like there's no free breakfast for my family even though I paid for the hotel included free breakfast according to that hotel website anyway
2 / 5
door een geverifieerde reiziger

Deze reiziger gaf alleen een score Geplaatst op 9 mrt. 2020 op Hotels
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