4/10
We usually love our stay at the Drury; however, this one was disappointing. After a LONG car ride we were hoping to spend the evening relaxing and watching TV. A TV show also helps the kids unwind and fall asleep. When we arrived the TV did not work. We notified the front desk and they said that they would have it fixed. Unfortunately they did not fix it after several hours and caused sleep issues with the kids and their schedules. I am disappointed that after reporting this issue to the front desk it was not resolved especially with the cost of the hotel for the night. It shows a lack of customer service on their end and definitely doesn’t prioritize the customer.
Mindi
1 nacht verbleven in juli 2025