very overrated hotel. Nice building but it ends there. No doorman at the hotel?! No one to help lifting luggage up large stairs. Reception chaotic. Very
Opmerking van Hotelbeheer
7 sep. 2020 door Kateřina Chocholoušová, Front Desk ManagerHotelbeheer
Dear valued guest,
We highly appreciate all your feedback as it is a way for us how we can continuously monitor and improve our services. . I am very sorry that your experience with us, was less than you expected. I would like to thank you for bringing this to our attention. It will help us improve our operations and services. In case you have more details about your experience, I will be happy to have them. Please consider that during these unusual times the hotel is doing very best to keep up with hygiene standards and all procedures must have been changed.
We are very sorry that our property has not met your expectations but we do hope that whenever your travels bring you back to Prague you will give us another opportunity to welcome you back to enjoy a guest experience that truly reflects the service we provide.
Sincerely,