Exterieur

Beoordelingen van BlueBay Villas Doradas - Adults Only - All Inclusive

4 out of 5
BlueBay Villas Doradas - Adults Only - All Inclusive
Playa Dorada 538, Puerto Plata, Puerto Plata

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 345 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 300 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 162 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 94 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 102 van 1003 beoordelingen" "

8,0/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

rodolfo

Reisde met partner
Positief: Personeel en service
Old but well keep
2 nachten verbleven in april 2024
Reactie van Yuliana Ventura op 19 apr 2024
Dear Rodolfo Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,

4/10 – Matig

Janelly

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Yuliana Ventura op 12 apr 2024
Estimada Janelly,Muchas gracias por haber elegido BlueBay Villas Doradas como su destino de vacaciones.Lamentamos muchos no haber cumplido con sus expectativas, Esperamos nos brinde la oportunidad de recibirlos una vez mas.Saludos,Yuliana Ventura

4/10 – Matig

Edwin

Negatief: Netheid, staat van de accommodatie en faciliteiten
Food not good. Rooms are old. Poor hot water. Drainage at bath tub very bad. Air condition with too much noise. Very cooperative and helpful staff. Room 2104.
3 nachten verbleven in maart 2024
Reactie van Yuliana Ventura op 4 apr 2024
Dear Edwin,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

6/10 – Redelijk

Sonia

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in april 2024
Reactie van Yuliana Ventura op 4 apr 2024
Estimada Sonia,Muchas gracias por haber elegido BlueBay Villas Doradas y por su puntación.Esperando poder darle la bienvenida pronto.Saludos Yuliana Ventura

10/10 – Uitstekend

BABATUNDE

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice environment with beautiful view
3 nachten verbleven in maart 2024
Reactie van Yuliana Ventura op 3 apr 2024
Dear Babatunde,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

2/10 – Ontzettend slecht

Yohanna

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
This hostel is a place for people of 70 and 80 years old, not for young people, they don't play good music, you need a waitress, I don't like you, I expected something better
2 nachten verbleven in maart 2024
Reactie van Yuliana Ventura op 3 apr 2024
Dear Yohanna,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

6/10 – Redelijk

Theresa

This a place that wouldn’t want to revisit. Someone had a key to my room and opened the door. I yelled out why are you opening my door they apologize and then left. The food wasn’t all that, the place should be updated. You had to ask for towels and water.
4 nachten verbleven in december 2023
Reactie van Yuliana Ventura op 3 apr 2024
Dear Theresa,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

8/10 – Goed

Hans

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
War alles sehr gut, außer dass im Badezimmer immer wieder Kakerlaken vorgefunden wurden.
2 nachten verbleven in maart 2024
Reactie van Yuliana Ventura op 29 mrt 2024
Lieber KundeWir danken Ihnen vielmals, dass Sie BlueBay Villas Doradas für Ihren Urlaub ausgewählt haben.Im Namen des gesamten Personals unseres Hotels möchten wir uns für alle Unannehmlichkeiten entschuldigen, die Ihnen während Ihres Aufenthalts entstanden sind.Wir betrachten Ihre Kommentare als eine gute Gelegenheit zur Verbesserung. Wir erwarten, dass alle unsere Kunden jedes Jahr wieder in das Resort kommen. Aus diesem Grund ist es für uns sehr wichtig, an den Bewertungen der Kunden zu arbeiten und Lösungen zu finden. Deshalb geben wir alle Bewertungen an unsere Führungskräfte weiter, um Situationen zu korrigieren und zu verhindern. Beste grüße.Yuliana Ventura

10/10 – Uitstekend

REYES

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The resort was clean quiet walking distance to the beach great staff
2 nachten verbleven in maart 2024
Reactie van Yuliana Ventura op 28 mrt 2024
Dear Reyes,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

8/10 – Goed

Andrea

2 nachten verbleven in maart 2024
Reactie van Yuliana Ventura op 17 apr 2024
Estimada Andrea,Muchas gracias por haber elegido BlueBay Villas como su destino de vacaciones.Muchas gracias también por su valoración.Esperamos poder darle la bienvenida una vez mas.Saludos Yuliana Ventura

10/10 – Uitstekend

Rochelle

Positief: Voorzieningen
Blue Bay doesnt disappoint. The entertainment staff is so much fun had lots of laughs with Jesus and Edwin the Dj. we have been here many times before and we will be back the ocean is amazing, the pools are clean and the food options are also great. We have no complaints we were there to celebrate our anniversary, my birthday and just relax!!! we had the opportunity to try the ala carte restaurants and we enjoyed the seafood and italian the best. thank you Blue Bay for the lovely experience Jacky and Rochelle
6 nachten verbleven in maart 2024
Reactie van Yuliana Ventura op 26 mrt 2024
Dear Rochelle,Thank you very much for choosing BlueBay Villas Doradas as your new home away from home!It is a real pleasure to read your comments and know that your vacation experience exceeded your expectations.We are glad to know that you liked our entertainment program which was organized specially for you to enjoy it. Thank you for highlighting our staff, we will share your comments with all them so they can continue offering a personalized and exceptional customer services. We look forward to welcoming you again!Regards,Yuliana Ventura

10/10 – Uitstekend

RAFAEL, Yonkers

Reisde met familie
Positief: Personeel en service, voorzieningen
Nice small place ,but the rooms need updates
2 nachten verbleven in maart 2024
Reactie van Yuliana Ventura op 3 apr 2024
Dear Rafael,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. At the same time we want to apologize for the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

6/10 – Redelijk

Maria

1 nacht verbleven in maart 2024
Reactie van Yuliana Ventura op 12 apr 2024
Estimada Maria,Muchas gracias por habernos elegido como su destino de vacaciones, laméntanos no haber llenados sus expectativas.Esperamos nos de la oportunidad de recibirlos una vez mas.Saludos,Yuliana Ventura

6/10 – Redelijk

Ksanthipi

Reisde met een groep
Positief: Personeel en service
Property let us check in early which was much appreciated. We had requested 2 double beds in our booking and were given one queen bed upon checking, stating we hadn't made it clear with the hotel that we wanted 2, even though our booking stated 2 double beds. However, we were given 2 double beds the next day. Food was not the greatest quality, but the fruit was top notch. Also, alcoholic drinks were just okay. Beach chairs and beach were nice.
3 nachten verbleven in maart 2024
Reactie van Yuliana Ventura op 19 mrt 2024
Dear Kssanthipi,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience.We are very sorry for the inconveniences presented, we take into account the suggestions of our guests, they are always subject to availability. And we can read that the necessary changes were made the next day.At the same time we want to apologize for the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement. Our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. Thank you once again for your review. Best regards.Yuliana Ventura

8/10 – Goed

Rigoberto

Positief: Netheid, personeel en service en voorzieningen
The Hotel needs general maintenance; rooms.
4 nachten verbleven in maart 2024
Reactie van Yuliana Ventura op 16 mrt 2024
Dear Rigoberto,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to thank you for sharing your comments and highlight each point of improvement and good things experienced, we are working hard to increase our service quality in order to offer a service that exceeds the expectations of our customers. At the same time we want to apologize for the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement. Our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. Thank you once again for your review. Best regards.Yuliana Ventura

4/10 – Matig

John Paul

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Food was horrible. Drinks were horrible. My fiancé and a couple of other people got sick from the food. Rooms were outdated and not clean. Parts of the resort were also not clean. The entertainment was great and we met a lot of great people. We will not be back.
7 nachten verbleven in maart 2024
Reactie van Yuliana Ventura op 16 mrt 2024
Dear John Paul,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

4/10 – Matig

Richard

Small, fun but very rundown
3 nachten verbleven in maart 2024
Reactie van Yuliana Ventura op 10 mrt 2024
Dear Richard,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

6/10 – Redelijk

John

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The hidden fees are the biggest disappointment. 1. WiFi daily fee, per device(It didn’t work half of the time) 2. Guest fee was $82 a person daily, if someone even visits you. 3. Room safe usage fee (Never heard of before) 4. The lobby was the only update part of the property. 5. This hotel is a 3 star tops…
4 nachten verbleven in februari 2024
Reactie van Yuliana Ventura op 6 mrt 2024
Dear john,Thank you very much for choosing BlueBay Villas Doradas as your vacation destination.We are very sorry for the inconveniences presented, the information on the cost of Wi-Fi is published, and we verified your reservation and it is for 1 person, and the extra charge for 1 additional person is US82 per person per night.I truly hope you will grant us the opportunity to welcome you again in the future to present you the improvements reached due to your valuable feedback. Sincerely Yuliana Ventura

4/10 – Matig

Douglas LEE

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The most important thing is that the WiFi connection was not working good had to get it redone every day and having to pay 3.00 a day for Internet, that was not working good cutting off in the rooms and not working around the property…. and the rooms was hot water was not working had to call to get out water.. and when it was raining water was dripping in my room and the key card stopped working 3 times and I didn’t have by my phone….. so not a very good place.. we are not recommended to anyone
4 nachten verbleven in februari 2024
Reactie van Yuliana Ventura op 5 mrt 2024
Dear Douglas Lee,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

6/10 – Redelijk

MICHAEL

Reisde met een groep
Positief: Personeel en service
Relatively nice quiet property. Staff is very nice and tries hard to make sure your stay is enjoyable. The buffet food selection is minimal, and often, things like bacon and ketchup are rare or missing from breakfast. The beach was kept clean, and they have a reasonable amount of beds and sun shades available. This resort did not have any pool or beach drink service which came as a surprise for an all inclusive. Overall our stay was enjoyed, and we felt very safe here.
7 nachten verbleven in februari 2024
Reactie van Yuliana Ventura op 2 mrt 2024
Dear Michael,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations.Best regards.Yuliana Ventura

10/10 – Uitstekend

Susan Marie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were outstanding. The beach was very well maintained. The rooms could use a little updating but were acceptable. Would recommend.
6 nachten verbleven in februari 2024
Reactie van Yuliana Ventura op 24 feb 2024
Dear Susan Marie,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back Yours sincerely,Yuliana Ventura

8/10 – Goed

Luana

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The entertainment staff were excellent.
9 nachten verbleven in februari 2024
Reactie van Yuliana Ventura op 23 feb 2024
Dear Luana,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

6/10 – Redelijk

Bryan

Reisde met partner
Positief: Netheid, personeel en service
Did not approve of $3 per day charge for a safe to store valuables, $3 per day charge if you want internet. Restaurants have charges on foods ,its an "all inclusive " not a "some inclusive " they even had charges on some drinks.
3 nachten verbleven in februari 2024
Reactie van Yuliana Ventura op 21 feb 2024
Dear Bryan,Dear customer, We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to thank you for sharing your comments and highlight each point of improvement and good things experienced, we are working hard to increase our service quality in order to offer a service that exceeds the expectations of our customers. At the same time we want to apologize for the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement. Our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. Thank you once again for your review. Best regards.Yuliana Ventura,

4/10 – Matig

Suzanne Theresa

Reisde met een groep
Negatief: Voorzieningen
A very old safe didn’t work. Lights didn’t work and they had cockroaches.
11 nachten verbleven in januari 2024
Reactie van Yuliana Ventura op 17 feb 2024
Dear Suzanne Theresa,Thank you very much for sharing with us about your experience at BBVD resort.Each one of your reviews are highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and confort.Please accept our most sincere apologies for not exceeding your expectations. I would appreciate if you could spare a few moments of your time, to share a more detailed feedback in order for us to improve our level of service and customer satisfaction in the futureRegards,Yuliana Ventura

6/10 – Redelijk

Whitney

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
BlueBay is an older property so you can expect it to be more authentic. The staff was very kind and energetic. The restrooms need complete remodeling as the jets were very dirty and the sink area had an ant issue. Food options were good and I loved how much effort the staff put into decor each night. However, it would be nice to have all restaurants open on the weekend and have a more efficient way to reserve spots before the morning of. The beach area was nice but it was also difficult to get towels each day due to there not being a system in place to keep up with them. The drinks were good, but not strong at all. You must be VIP for premium liquor and have a guaranteed spot at the beach. Also, during our stay they were doing a promotion for a vacation package and attempted to convince us to purchase the package by down talking their very own hotel, BlueBay. They presented it as if it wasn’t a “time share” but it was definitely the same concept, which totally blind sighted us and took up an hour of our time that we simply wanted to enjoy ourselves. Overall, we made the best of it and enjoyed ourselves, but there are improvements to be made.
4 nachten verbleven in februari 2024
Reactie van Yuliana Ventura op 14 feb 2024
Dear Whitney,First and foremost, allow me to greatly thank you for your recent visit to Bluebay Villas Doradas Resort and for sharing your experience.I want to let you know that we are truly concerned with the outcome of your experience and w regret to know that we did not exceed your expectations this time.I am aware our public relations team have sent you a private message for the proper follow up.I truly hope you will grant us the opportunity to welcome you again in the future to present you the improvements reached due to your valuable feedback. Sincerely,Yuliana Ventura

10/10 – Uitstekend

Curtis

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The staff is incredible, very nice and embracing.
6 nachten verbleven in januari 2024
Reactie van Yuliana Ventura op 11 feb 2024
Dear, Curtis,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

4/10 – Matig

Lisa, New York

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
I used to go to Bluebay all the time 12 years ago. Nothing has been done to enhance or update the property. I was only staying for 3 days and had 3 rooms due to poor keeping of the rooms
3 nachten verbleven in februari 2024
Reactie van Yuliana Ventura op 11 feb 2024
Dear Lisa,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

10/10 – Uitstekend

Calvin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were amazing
1 nacht verbleven in januari 2024
Reactie van Yuliana Ventura op 4 feb 2024
Dear Calvin,Warmest regards from BlueBay Villas Doradas!Thanks for choosing us as your holidays destination. Our mission is to create memories exceeding the expectations of our guests at all times and it is a pleasure for us to know you had a amazing stay in our property.Best Regards,Yuliana Ventura

6/10 – Redelijk

lorenzo

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Yuliana Ventura op 4 feb 2024
Dear Lorenzo,Thank you very much for sharing with us about your experience at BBVD resort.Each one of your reviews are highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and confort.Please accept our most sincere apologies for not exceeding your expectations. I would appreciate if you could spare a few moments of your time, to share a more detailed feedback in order for us to improve our level of service and customer satisfaction in the future. Regards,Yuliana Ventura

10/10 – Uitstekend

Alba Nerys

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in januari 2024
Reactie van Yuliana Ventura op 30 jan 2024
Dear Alba Nerys,Warmest regards from BlueBay Villas Doradas!Thanks for choosing us as your holidays destination. Our mission is to create memories exceeding the expectations of our guests at all times and it is a pleasure for us to know you had a amazing stay in our property.Best RegardsYuliana Ventura

4/10 – Matig

Jeidy Desiret

5 nachten verbleven in januari 2024
Reactie van Yuliana Ventura op 20 mrt 2024
Estimada Jeidy Desiret,Muchas gracias por su comentarios nos disculpamos sin presento algún inconveniente durante su estadía esperamos poder cambiar su percepción, si nos permite una oportunidad en una próxima ocasión.Saludos,Yuliana Ventura

2/10 – Ontzettend slecht

Emilia

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Oh boy where do I start? Let me say first that this was the worst experience ever. Food was absolutely terrible, extremely limited choices and totally tasteless and unappetizing. Don’t think that a la carte restaurants are better so be prepared to be constantly frustrated with the food. Then the drinks! What’s included it’s only the Dominican alcohol, beer and wine. We tried numerous mixed drinks and we never really felt alcohol in any of them. The beer and wine, you get it in a little plastic glass, and is as strong as water. Same with coffee, light to the point where you wonder if it’s coffee or just colored water. The whole resort is a health hazard. We slip, trip and fall quite few times. The worst was when we were walking thru an area which was freshly painted (with red paint and no warning) so I slipped and fell. Thank God I was ok however I was red from tip to toe, my dress, my legs, my slippers, my hands and arms. Their reaction :”oh sorry, you can give us the dress to wash it”. The beach chairs and towels - constant struggle to find any. We eventually got towels next day and didn’t return them till last day because we were afraid we’re going to not get any anymore. The room - not really clean, everything very old, the fridge was not working and the doors were very difficult to open. We had to keep trying the key over and over again till eventually will open but then you enter the room, close the door behind you and minutes later bam! The door it’s open, by itself
5 nachten verbleven in januari 2024
Reactie van Yuliana Ventura op 22 jan 2024
Dear Customer We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

2/10 – Ontzettend slecht

luis

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very poor building condition compare to the pictures and rating showing. We arrive just 1/2 hour before the checking and they told me that I need to pay $30 to give my room if not we need to wait in the lobby until 3pm sharp.You need to pay for WiFi and room safe. Just after you check in, the restaurant for lunch is close. So… you are screw up already just arriving. Pool chairs ruin and broke and pool tile need to update. Room very bad conditions. I left the next day and ask for refund of the days that are not be there but they said not..not..not…. Finally when I check out they have the courage to tell me “ hope to see you soon”. Sorry for Puerto Plata. Never again
2 nachten verbleven in januari 2024
Reactie van Yuliana Ventura op 19 jan 2024
Dear Customer We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

8/10 – Goed

Calvin

5 nachten verbleven in januari 2024
Reactie van Yuliana Ventura op 30 jan 2024
Dear Calvin,Warmest regards from BlueBay Villas Doradas!Thanks for choosing us as your holidays destination. Our mission is to create memories exceeding the expectations of our guests at all times and it is a pleasure for us to know you had a amazing stay in our property.Best RegardsYuliana Ventura

10/10 – Uitstekend

Fior

3 nachten verbleven in januari 2024
Reactie van Yuliana Ventura op 18 jan 2024
Warmest regards from BlueBay Villas Doradas!Thanks for choosing us as your holidays destination. Our mission is to create memories exceeding the expectations of our guests at all times and it is a pleasure for us to know you had a amazing stay in our property.Best RegardsYuliana Ventura

10/10 – Uitstekend

Daniel

14 nachten verbleven in december 2023
Reactie van Yuliana Ventura op 18 jan 2024
Warmest regards from BlueBay Villas Doradas!Thanks for choosing us as your holidays destination. Our mission is to create memories exceeding the expectations of our guests at all times and it is a pleasure for us to know you had a amazing stay in our property.Best RegardsYuliana Ventura

4/10 – Matig

Hernan

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Yuliana Ventura op 18 jan 2024
First and foremost, allow me to greatly thank you for your recent visit to Bluebay Villas Doradas Resort and for sharing your experience.I want to let you know that we are truly concerned with the outcome of your experience and w regret to know that we did not exceed your expectations this time.I am aware our public relations team have sent you a private message for the proper follow up.I truly hope you will grant us the opportunity to welcome you again in the future to present you the improvements reached due to your valuable feedback. Sincerely,

6/10 – Redelijk

Pierre

Se faire harceler par du monde qui vendent du Time sharing - pas le fun Peu de choix resto à la carte
4 nachten verbleven in december 2023
Reactie van Yuliana Ventura op 18 jan 2024
Cher client, Merci d'avoir choisi Blue Bay Villas Doradas pour passer vos vacances et d'avoir pris le temps de partager votre expérience. Nous sommes heureux de savoir que vous avez apprécié vos vacances et les services que nous proposons. Nous espérons vous accueillir à nouveau. Cordialement,Yuliana Ventura

6/10 – Redelijk

Regina

Reisde met familie
Positief: Netheid, personeel en service
7 nachten verbleven in december 2023
Reactie van Yuliana Ventura op 17 dec 2023
Estimada Regina,Gracias por haber elegido BlueBay Villas Doradas como su destino vacacional y por haber compartido su experiencia.Esperamos poder darle la bienvenida nuevamente.Saludos,Yuliana Ventura

6/10 – Redelijk

Maria

4 nachten verbleven in november 2023
Reactie van Yuliana Ventura op 1 feb 2024
Dear Maria,Thank you very much for sharing with us about your experience at BBVD resort.Each one of your reviews are highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and confort.Please accept our most sincere apologies for not exceeding your expectations. I would appreciate if you could spare a few moments of your time, to share a more detailed feedback in order for us to improve our level of service and customer satisfaction in the future.Regards,Yuliana Ventura

10/10 – Uitstekend

Marie, Saltsjö-Boo

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing place with great staff, very friendly and helpful, supergood entertainment each evening
9 nachten verbleven in november 2023
Reactie van Yuliana Ventura op 24 nov 2023
Dear valuable customer: Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

2/10 – Ontzettend slecht

Edwin

Positief: Personeel en service
The restaurant have problem with the quality of the product
6 nachten verbleven in november 2023
Reactie van Yuliana Ventura op 24 nov 2023
Dear customer, We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to thank you for sharing your comments and highlight each point of improvement and good things experienced, we are working hard to increase our service quality in order to offer a service that exceeds the expectations of our customers. At the same time we want to apologize for the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement. Our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. Thank you once again for your review. Best regards.Yuliana Ventura

10/10 – Uitstekend

Riquerly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me gustó todo
1 nacht verbleven in november 2023
Reactie van Yuliana Ventura op 20 nov 2023
Estimada Riquerly,Muchas gracias por elegir Blue Bay Villas Doradas para pasar sus vacaciones y por tomar parte de su tiempo para compartir su experiencia.Nos alegra leer que disfrutó sus vacaciones junto a nosotros, muchas gracias por resaltar la amabilidad de nuestros colaboradores, compartiremos su comentario con cada uno de ellos.Esperamos tener la oportunidad de darle la bienvenida nuevamente.Saludos cordiales,Yuliana Ventura

10/10 – Uitstekend

EDUARDO

Reisde met partner
Positief: Voorzieningen
The employees are great always friendly and making sure you have the best experience of your stay. Kevin from entertainment is great he engages with guests jokes around to make guests happy and welcome
1 nacht verbleven in november 2023
Reactie van Yuliana Ventura op 20 nov 2023
Dear Eduardo,thank you very much for choosing BlueBay Villas Doradas as your new home away from home!It is a real pleasure to read your comments and know that your vacation experience exceeded your expectations.We are glad to know that you liked our entertainment program which was organized specially for you to enjoy it. Thank you for highlighting our staff, we will share your comments with all them so they can continue offering a personalized and exceptional customer services. We look forward to welcoming you again!regards,Yuliana Ventura

10/10 – Uitstekend

Josuan

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Yuliana Ventura op 20 nov 2023
Dear valuable customer: Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

10/10 – Uitstekend

Mideccy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was such an amazing time! Would definitely recommend
4 nachten verbleven in november 2023
Reactie van Yuliana Ventura op 16 nov 2023
Dear valuable customer,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

8/10 – Goed

Eve

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The nightly entertainment was excellent, I enjoyed myself.
3 nachten verbleven in november 2023
Reactie van Yuliana Ventura op 16 nov 2023
Dear valuable customer, Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

8/10 – Goed

MARIZA VENUS

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I had a great time
3 nachten verbleven in november 2023
Reactie van Yuliana Ventura op 16 nov 2023
Dear valuable customer,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

10/10 – Uitstekend

Rosa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelente
Reactie van Yuliana Ventura op 16 nov 2023
Estimada Rosa,Gracias por haber elegido BlueBay Villas Doradas como su destino vacacional y por haber compartido su experiencia. Nos sentimos muy alegres de leer que disfrutó al máximo de sus vacaciones. Esperamos darle una cálida bienvenida nuevamente. Saludos cordiales,Yuliana Ventura

8/10 – Goed

Jamie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good
5 nachten verbleven in november 2023
Reactie van Yuliana Ventura op 16 nov 2023
Dear Mr. Jamie Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura