3 buitenzwembaden, parasols voor strand/zwembad

Beoordelingen van Emotions by Hodelpa Puerto Plata

4 out of 5
Emotions by Hodelpa Puerto Plata
Playa Dorada, Puerto Plata

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 373 van 882 beoordelingen" "
Gastenscore: 8 - Goed. 217 van 882 beoordelingen" "
Gastenscore: 6 - Redelijk. 138 van 882 beoordelingen" "
Gastenscore: 4 - Matig. 76 van 882 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 78 van 882 beoordelingen" "

8,6/10

Netheid

8,2/10

Personeel en service

7,8/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

gunther

3 nachten verbleven in maart 2022
Reactie van Dhaira Martinez op 4 apr 2022
Dear guest, Thank you very much for choosing us and taking the time to rate us 6/10 for our great service. Its been our pleasure serving you, Warm regards, Guest Services

10/10 – Uitstekend

Norma

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely experience
5 nachten verbleven in maart 2024
Reactie van Norma op 27 mrt 2024
Hello Mrs. NormaThank you so much for choosing Emotions By Hodelpa around our beautiful island for your vacations , we are so glad that your experience has been just like you spected , we take your feedback in an marvelous way of improving.Hope you reach us again,Kind regards ,Waldy RosarioGuest Service Agent.

2/10 – Ontzettend slecht

Maria Isabel

Negatief: Netheid, personeel en service
Reactie van Maria Isabel op 21 mrt 2024
Hello Mrs. Maria Isabel Thank you very much for choosing Emotions by Hodelpa Puerto Plata at the north of this beautiful Island.We appreciate in all that it is worth that you have written to us because your comments help us to be better every day. We are sorry that your stay was not like you expected. One more time thank you!Best Regards,Guest Service!

10/10 – Uitstekend

Sandra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Emotions Puerto Plata is a great beach front property. The staff are friendly and efficient and the food is good. I would not hesitate to stay here in the future.
7 nachten verbleven in maart 2024
Reactie van Sandra op 20 mrt 2024
Hello Mrs. SandraThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment.Kind regards,Waldy RosarioGuest Service Agent.

10/10 – Uitstekend

Luis

Good
1 nacht verbleven in maart 2024
Reactie van Luis op 18 mrt 2024
Hello Mr. LuisThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment.Kind regards,Diosmeris Nolasco Guest Service Agent.

10/10 – Uitstekend

Norma, Cibolo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I highly recommend this hotel. Everyone was very nice, polite and attentive to our needs. The food was amazing and the facilities were very clean. We are definitely planning on going again!
3 nachten verbleven in maart 2024
Reactie van Norma op 14 mrt 2024
Hello Mrs. NormaThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment.Kind regards,Waldy RosarioGuest Service Agent.

10/10 – Uitstekend

Nada

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The beach was perfect. The property was very clean. The staff was friendly and helpful.
5 nachten verbleven in maart 2024
Reactie van Nada op 14 mrt 2024
Hello Mrs. NadaWe greatly appreciate your choice for your vacation at our beautiful Emotions by Hodelpa Puerto Plata hotel in the north of our beautiful island. Thank you very much again because having taken the time to highlight our work honors us and helps us improve every day, in our His happiness remains in his hands when he returns.we hope to see you soon,Kind regards,Waldy Rosario Guest Service

10/10 – Uitstekend

Francis

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was nice.
2 nachten verbleven in maart 2024
Reactie van Francis op 14 mrt 2024
Hello Mr. FrancisThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment.Kind regards,Waldy RosarioGuest Service Agent.

6/10 – Redelijk

Angelyne, New york

Positief: Netheid, personeel en service
2 nachten verbleven in februari 2024
Reactie van Angelyne op 8 mrt 2024
Hello Ms. AngelyneWe greatly appreciate your choice for your vacation in our beautiful Emotions by Hodelpa Puerto Plata hotel in the north of our beautiful island. We regret that your experience was not totally favorable. We work very hard so that you have happy memories in our hotel. We promise to improve every day. to surprise you upon your returnwe hope to see you soon,Kind regards,Waldy Rosario Guest Service Agent

10/10 – Uitstekend

Darren

Reisde met partner
Positief: Voorzieningen
The towels were a little dingy. Would have preferred c oolored ones over white ones that look gray.
2 nachten verbleven in februari 2024
Reactie van Darren op 2 mrt 2024
Hello Mr. Darren Thank you very much for choosing Emotions by Hodelpa Puerto Plata at the north of this beautiful Island.We appreciate in all that it is worth that you have written to us because your comments help us to be better every day. We are sorry that your stay was not like you expected.One more time thank you for rate us and comment! Best Regards,Diosmeris Nolasco Guest Services Agent

8/10 – Goed

Hidelise

2 nachten verbleven in februari 2024
Reactie van Hidelise op 21 mrt 2024
Hello Mrs. HideliseThank you very much for choosing Emotions by Hodelpa Puerto Plata at the north of this beautiful Island.We appreciate in all that it is worth that you have written to us because your comments help us to be better every day. We are sorry that your stay was not like you expected. One more time thank you!Best Regards,Guest Service!

10/10 – Uitstekend

Dennis R

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed the beach and the private pool for adults only and we appreciated our room #12112 which was on the ground floor, both being over 70, we were happy to be there.
7 nachten verbleven in februari 2024
Reactie van DENNIS op 29 feb 2024
Hello Mr. DennisThank you so much for choosing Emotions by Hodelpa Puerto Plata around our beautiful island for your vacations , we are very glad that you took all this time to note everything you loved from us.Kind regards ,Waldy RosarioGuest Service Agent

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
8 nachten verbleven in januari 2024
Reactie van MARk op 28 feb 2024
Hola Sr. MarkAgradecemos enormemente su elección para con sus vacaciones en nuestro bello hotel Emotions by Hodelpa Puerto Plata al norte de nuestra bella isla , muchísimas gracias nuevamente pues el haberse tomado el tiempo de resaltar nuestra labor nos honra bastante y nos ayuda a mejorar cada dia , en nuestras manos queda su felicidad al regresar.esperamos verle pronto ,Saludos cordiales ,Diosmeris Nolasco Guest Service Agent

4/10 – Matig

Orquidea

Reisde met partner, Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
poor Custumer service almost all employees they have a terrible reaction to any question, not water around the Lobby areas, the only nice place with good wine and cava is close until 3pm (good Service in here) .
3 nachten verbleven in februari 2024
Reactie van Orquidea op 28 feb 2024
Hello Mrs. OrquedeaThank you very much for choosing Emotions by Hodelpa Puerto Plata at the north of this beautiful Island.We appreciate in all that it is worth that you have written to us because your comments help us to be better every day. We are sorry that your stay was not like you expected.One more time thank you for rate us and comment! Best Regards,Diosmeris Nolasco Guest Services Agent

10/10 – Uitstekend

Gabriela

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful and very good services.
1 nacht verbleven in februari 2024
Reactie van Gabriela op 27 feb 2024
Hello Mrs. GabrielaThank you very much for choosing Emotions by Hodelpa Puerto Plata at the north of this beautiful Island.We appreciate in all that it is worth that you have written to us because your comments help us to be better every day. One more time thank you for rate us and comment! Best Regards,Diosmeris Nolasco Guest Services Agent

4/10 – Matig

SANDRA, Mountville

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The food was cood, they don't have much variety
2 nachten verbleven in februari 2024
Reactie van SANDRA op 26 feb 2024
Hello Mr. SandraWe greatly appreciate your choice for your vacation in our beautiful Emotions by Hodelpa Puerto Plata hotel in the north of our beautiful island. We regret that your experience was not totally favorable. We work very hard so that you have happy memories in our hotel. We promise to improve every day. to surprise you upon your returnwe hope to see you soon,Kind regards,Waldy Rosario Guest Service Agent

8/10 – Goed

MARIA

Positief: Netheid, personeel en service
5 nachten verbleven in februari 2024
Reactie van MARIA op 26 feb 2024
Hola Sr. MariaAgradecemos enormemente su elección para con sus vacaciones en nuestro bello hotel Emotions by Hodelpa Puerto Plata al norte de nuestra bella isla , muchísimas gracias nuevamente pues el haberse tomado el tiempo de resaltar nuestra labor nos honra bastante y nos ayuda a mejorar cada dia , en nuestras manos queda su felicidad al regresar.esperamos verle pronto ,Saludos cordiales ,Waldy Rosario Guest Service Agent

10/10 – Uitstekend

Maria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Is nice 😊
2 nachten verbleven in februari 2024
Reactie van Maria op 25 feb 2024
Hello Mrs. Maria Thank you very much for choosing Emotions by Hodelpa Puerto Plata at the north of this beautiful Island.We appreciate in all that it is worth that you have written to us because your comments help us to be better every day. One more time thank you for rate us and comment!Best Regards,Diosmeris Nolasco Guest Services Agent

8/10 – Goed

Ginette, Laval

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Le site n'était pas trop petit. Facile à s'y retrouver. Très propre. Internet partout même sur la plage. Nourriture était correct. Le café shop très prisé. Petit mall tout près, rien d'extraordinaire mais ok. Un marché aux puces à 10 minutes de marche par la plage. La plage très propre. En somme, c'est un beau resort. Nous avons eu un manque d'internet dans notre édifice pour 2 jours mais je partais après. Les activités de soir sont plutôt fait par les clients. On les fait participer à des jeux. J'espérais des spectacles de danse ou chant. Les chambres sont belles, lit confo, douche très moderne, eau chaude tout le temps.
3 nachten verbleven in februari 2024
Reactie van Ginette op 23 feb 2024
Bonjour M. Ginette,Nous apprécions grandement votre choix pour vos vacances dans notre bel hôtel Emotions by Hodelpa Puerto Plata au nord de notre belle île. Merci beaucoup encore car prendre le temps de mettre en valeur notre travail nous honore beaucoup et nous aide à nous améliorer chaque jour, en notre bonheur reste entre ses mains à son retour.Nous espérons vous voir bientôt ,Avec nos meilleures salutations ,Waldy Rosario Agent du service à la clientèle

6/10 – Redelijk

fior

Just ok
1 nacht verbleven in februari 2024
Reactie van Fior op 22 feb 2024
Hello Mr. Fior,We greatly appreciate your choice for your vacation in our beautiful Emotions by Hodelpa Puerto Plata hotel in the north of our beautiful island. We regret that your experience was not totally favorable. We work very hard so that you have happy memories in our hotel. We promise to improve every day. to surprise you upon your returnwe hope to see you soon,Kind regards,Waldy Rosario Guest Service Agent

8/10 – Goed

marianela

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel will want to go back
5 nachten verbleven in januari 2024
Reactie van Marianela op 18 feb 2024
Hello Mrs. Marianela,We greatly appreciate your choice for your vacation at our beautiful Emotions by Hodelpa Puerto Plata hotel in the north of our beautiful island. Thank you very much again because taking the time to highlight our work honors us greatly and helps us improve every day, in our His happiness remains in his hands when he returns.we hope to see you soon ,Kind regards ,Waldy Rosario Guest Service Agent

10/10 – Uitstekend

Sarah

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ame el cofee Shop. Fue una de mis partes favoritas. Además de la decoración por san Valentín estaba espectacular. 10/10
2 nachten verbleven in februari 2024
Reactie van Sarah op 17 feb 2024
Hola Sra. Sarah ,Agradecemos enormemente su elección para con sus vacaciones en nuestro bello hotel Emotions by Hodelpa Puerto Plata al norte de nuestra bella isla , muchísimas gracias nuevamente pues el haberse tomado el tiempo de resaltar nuestra labor nos honra bastante y nos ayuda a mejorar cada dia , en nuestras manos queda su felicidad al regresar.esperamos verle pronto ,Saludos cordiales ,Waldy Rosario Guest Service Agent

2/10 – Ontzettend slecht

Tysaun

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Emotions Hotel in Puerto Plata…I will never stay here again! This place doesn’t cater to black people….they mostly cater to the lighter version of people and also this is a kid hotel…if you are a couple don’t go! If you like flavor in your food…DONT GO HERE! Ok let’s start from the beginning. My love and I came here for our 1 year anniversary which also happens to be on Valentine’s Day week. We had our heart set on a swim up room. We were told by Expedia to ask the hotel on arrival since we originally booked a Jr. suite with a king bed on the adult side. Once we arrived we asked for the swim up room (which was available) however the woman at the front desk talked us out of it advertising a bar on the adult side. The adult side…dead! No action, no fun, no nothing! We asked for a margarita…no top shelf anything! The drink sucked. This was our welcome. Rooms: We got to the room and instead of 1 bed there was 2…there was no view at all. Needless to say we were not pleased with this room. The next day we asked to be changed to the swim up room like we originally planned. The man at the front desk told us we couldn’t be switched to that side because it would be a downgrade. I didn’t care. Hated the room… They ended up switching our room to another Jr. Suite which again had 2 beds which we did not want. The a/c made this weird noise and the sink leaks large quantities of water in the doorway of the bathroom. Almost slipped and injured myself twice. We imagined if we complained ab
4 nachten verbleven in februari 2024
Reactie van Tysaun op 16 feb 2024
Hello Mrs. TysaunThank you very much for choosing Emotions by Hodelpa Puerto Plata at the north of this beautiful Island.We appreciate in all that it is worth that you have written to us because your comments help us to be better every day. We are sorry that your stay was not like you expected. One more time thank you!Best Regards,Guest Service!

6/10 – Redelijk

KALVIN, Topsfield

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in februari 2024
Reactie van KALVIN op 15 feb 2024
Hola Sr. KALVIN,Agradecemos enormemente su elección para con sus vacaciones en nuestro bello hotel Emotions by Hodelpa Puerto Plata al norte de nuestra bella isla , muchísimas gracias nuevamente pues el haberse tomado el tiempo de resaltar nuestra labor nos honra bastante y nos ayuda a mejorar cada dia , en nuestras manos queda su felicidad al regresar.esperamos verle pronto ,Saludos cordiales ,Waldy Rosario Guest Service Agent

8/10 – Goed

Daisha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a booking for 20 people. Overall this resort was nice. Everything was close to the rooms, you didn't have to walk too far to get around the property. The food was ok. We were not able to get a reservation to any of the on site restaurants because they were booked our entire stay. The buffet theme changed each night. Our favorite was definitely the Dominican Theme night. The employees were nice and helpful. Would definitely recommend if you are looking for a smaller resort.
3 nachten verbleven in februari 2024
Reactie van Daisha op 12 feb 2024
Hello Mrs. Daisha,Thank you very much for choosing Emotions by Hodelpa Puerto Plata at the north of this beautiful Island.We appreciate in all that it is worth that you have written to us because your comments help us to be better every day. One more time thank you!Best Regards,Rosa Vasquez Guest Services Manager

10/10 – Uitstekend

Teresa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo el trato fue excelente 😉🎉
2 nachten verbleven in februari 2024
Reactie van Teresa op 9 feb 2024
Hola Sra. TeresaMuchas gracias por elegir nuestro hotel Emotions by Hodelpa Puerto Plata durante sus vacaciones en la costa norte de nuestra hermosa isla. Agradecemos todo lo escrito a quienes nos han escrito, porque nos permiten conocer su experiencia y nos ayudan a ser mejores cada día. Nos alegra de que todo el personal les hayan tratado de una manera tan especial, le haremos saber de su comentario, pues se emocionaran mucho.Gracias una vez mas.Saludos Cordiales,Diosmeris Nolasco Agente de Servicio Atención al Cliente

10/10 – Uitstekend

Nana

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First of all if you searching for a great hotel, stop here and book Emotions i love it, was a great experience clean room super nice staff specially Joel from the front desk he was a execellent i will give this hotel 5 start but because Joel great customer service deserve 10. Go ahead and book you will love it
2 nachten verbleven in februari 2024
Reactie van nana op 7 feb 2024
Hello Mrs. NanaThanks a lot for choosing Emotion by Hodelpa Puerto Plata around our beautiful island for your vacations , we appreciate that you've taken the time to give us your opinion bout our services hope you have an amazing day.Kind regards , Waldy RosarioGuest Service Agent

4/10 – Matig

coralis Lopez

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
6 nachten verbleven in januari 2024
Reactie van Coralis Lopez op 9 feb 2024
Hola Sra. Coralis Lopez Gracias por Elegir Emotions by Hodelpa Puerto Plata al norte de nuestra bella Isla para sus merecidas vacaciones. Agradecemos en todo lo que vale que nos haya escrito pues su comentario nos ayudan a ser mejores cada dia. Una vez mas gracias por tomar de su tiempo para puntualizarnos.Saludos Cordiales,Diosmeris Nolasco,Dpt. Servicio al Cliente

2/10 – Ontzettend slecht

Gazmend

Reisde met een groep, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was our first time at this resort. We’ve been to Dominican Republic many times before. This resort is old which it’s OK but very dirty. There were a lot of workers around, but they were very unprofessional and rude. by the beach there were not umbrellas, and no one was cleaning the seaweed. The food at the buffet was OK but the tables were dirty. The Dominican restaurant the food was terrible the Mexican restaurant, and Italian restaurant was ok. We were happy to help the locals that were coming at the beach and selling their stuff but it was too much. Groups of people were coming for the day to the beach and they took our belongs and towels and sat in our launching chairs. We saw everything from the beach restaurant which was only couple of feet away. When we told them that this was our stuff they denied it and ignored us. I felt very unsafe at this place.
6 nachten verbleven in januari 2024
Reactie van Gazmend op 5 feb 2024
Hello Mr. Gazmend,Thank you very much for choosing Emotions by Hodelpa Puerto Plata at the north of the coast of this beautiful Island. We appreciatte you take your time for writen to usWe appreciate everything that it is worth that you have written to us because your comments help us to be better every day. We are sorry that your stay was not as expected, we will immediately meet with the department in charge to take action, hoping they will give us the opportunity to stay in the future and in this way improve your experience. One more time thank you.Best Regards,Rosa Vasquez Guest Services Manager.

4/10 – Matig

Yvelisse

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Hotel itself was very nice. But it could have more potential. Food was mediocre it had its good days and bad days specially at the buffet. I also feel like more amenities can be provided just because the ones they do already have aren’t really much interactive. It should definitely be open a little later than just closing at 6 PM. Towards the last couple of days bed sheets did not have a great scent to it which means they are not cleaned often. Some workers did have a bit of an attitude but others were very amicable. Our bathroom in the room we stayed had a little bit of mold. But I am not sure if our other half of my group’s bathroom were also the same. The restaurants can also have much more potential. Especially with reservations. They say you need to make a reservation to eat at any of the restaurants but when you go in the restaurants they are completely empty at least the nights I went. I had also gotten kicked out of the club just because I “seemed” young to be in there even after presenting my wristband which the color assigned stated I am an adult and also showing ID I still got denied. Overall they do have pretty nice shows at the theater and nice events at night in front of the bar which made it more likable, ambience of the hotel is nice it felt safe and was quiet but I really think that many improvements can be made.
4 nachten verbleven in januari 2024
Reactie van Yvelisse op 4 feb 2024
Hello Mrs. YvelisseThank you very much for choosing Emotions by Hodelpa Puerto Plata in the north of our beautiful island for your well-deserved vacation. We appreciate in all that it is worth that you have written to us because your comments help us to be better every day. thanks again. Best regards, Diosmeris Nolasco Guest Service Agent

10/10 – Uitstekend

arlene

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lots of fun .. staff was great ..buffet was great... dominican restaurant service and food portion not great but everything else was perfect.
4 nachten verbleven in januari 2024
Reactie van Arlene op 4 feb 2024
Hello, Mrs. ArleneThanks a lot for choosing Emotions by Hodelpa around our beautiful island for your vacations. We appreciate your comment, and it's a pleasure to improve every day and make you have memorable times in family.Kind regards,Waldy Rosario Guest Service Agent

6/10 – Redelijk

Teresa

Reisde met partner
Positief: Netheid, personeel en service
Rooms small but bed very comfortable. Shower excellent. Double sinks. Balcony. Safe. Food at restaurant not best. More options needed.
10 nachten verbleven in januari 2024
Reactie van Teresa op 28 jan 2024
Hello Mrs. TeresaThank you very much for choosing Emotions by Hodelpa Puerto Plata in the north of our beautiful island for your well-deserved vacation. We appreciate in all that it is worth that you have written to us because your comments help us to be better every day. thanks again. Best regards, Diosmeris Nolasco Guest Service Agent

8/10 – Goed

Reidy

Reisde met familie
Positief: Voorzieningen
3 nachten verbleven in januari 2024
Reactie van Reidy op 23 jan 2024
Hola Sr. Reidy.Gracias por elegir Emotions by Hodelpa al norte de nuestra bella isla para sus vacaciones , sus comentarios nos ayudan a mejorar enormemente.Saludos cordiales , Waldy RosarioAgente de servicio al cliente

4/10 – Matig

ashley

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
4 nachten verbleven in januari 2024
Reactie van Ashley op 22 jan 2024
Hola Sra. Ashley.Gracias por elegir Emotions by Hodelpa al norte de nuestra bella isla para sus vacaciones , sus comentarios nos ayudan a mejorar.Saludos cordiales , Waldy RosarioAgente de servicio al cliente

2/10 – Ontzettend slecht

Andrea Cleotilde

Positief: Personeel en service
Negatief: Netheid
They should definitely have more food and activities for kids
4 nachten verbleven in januari 2024
Reactie van Andrea Cleotilde op 18 jan 2024
Hello Mrs. Andrea CleotildeThank you very much for choosing Emotions by Hodelpa Puerto Plata in the north of our beautiful island for your well-deserved vacation. We appreciate everything you have written to us because your comments help us to be better every day. Once again, thank you. Best regards, Diosmeris Nolasco Guest Service Agent

10/10 – Uitstekend

Magdalena

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Muy lindo , excelente atención, limpio
1 nacht verbleven in januari 2024
Reactie van Magdalena op 22 jan 2024
Hola Sra. Magdalena,Muchísimas gracias por elegir Emotions by Hodelpa Puerto Plata al norte de nuestra bella Isla para sus merecidas vacaciones, Saludos cordiales , Waldy RosarioAgente de guest service

10/10 – Uitstekend

Magdalena

2 nachten verbleven in januari 2024
Reactie van Magdalena op 18 jan 2024
Hello Mrs. MagdalenaThank you very much for choosing Emotions by Hodelpa Puerto Plata in the north of our beautiful island for your well-deserved vacation. We appreciate everything you have written to us because your comments help us to be better every day. Once again, thank you. Best regards, Diosmeris Nolasco Guest Service Agent

6/10 – Redelijk

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Too crowded for me , food was ok . I think they should have better dinner options . It was ok , not bad . But overall the service was great .
3 nachten verbleven in januari 2024
Reactie van Michael op 18 jan 2024
Hello Mr. Michael Thank you very much for choosing Emotions by Hodelpa Puerto Plata in the north of our beautiful island for your well-deserved vacation. We appreciate everything you have written to us because your comments help us to be better every day. Once again, thank you. Best regards, Diosmeris Nolasco Guest Service Agent

8/10 – Goed

Anny, Brockton

4 nachten verbleven in januari 2024
Reactie van Anny op 4 feb 2024
Hello Mrs. AnnyThank you very much for choosing Emotions by Hodelpa Puerto Plata in the north of our beautiful island for your well-deserved vacation. We appreciate in all that it is worth that you have written to us because your comments help us to be better every day. thanks again. Best regards, Diosmeris Nolasco Guest Service Agent

2/10 – Ontzettend slecht

Chauna

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This property states it’s all inclusive but the food here is beyond limited, there were about 100 of us and although we ate a few moments later we were visiting the restrooms. The drinks are made with pure cane sugar and were entirely too sweet. There’s a mini bar on the beach where we were eating French fries daily. The rooms had flooding from the neighbor showers and room service cleaned the room but did not replace the towels. There’s a lot of cracks in the ground so wearing heels for an event was torture. I would never go back here. The beach was filled with seaweed because it’s the time of year for that but save ya money yall! This place is cheap for a reason. An all inclusive place should have good food and drinks…the wedding party I was with were hungry. That’s horrible! I stayed in the adults only building and it was a total inconvenience that the place the adults only jacuzzi nexts to the family pool and the adults only pool by the adults only building. The swimout rooms had tons of leaves and debris in it at ARRIVING. This place need an entire new management to turn things around cause this place is horrible
Reactie van Chauna op 15 jan 2024
Hi Mrs. ChaunaThank you for choosing Emotions by Hodelpa around your beautiful island for you vacations , all your comments are good in one way cause we can improve getting based on em , hope this does not happend again to you. Kind regards , Waldy RosarioGuest Service Agent

10/10 – Uitstekend

Stuart

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed the variety of food, pleasant staff and connecting with old friends that work at the property.
3 nachten verbleven in januari 2024
Reactie van Stuart op 14 jan 2024
Hello Mr. Stuart.Thank you for choosing Emotions by Hodelpa in the north of our beautiful island for your vacation, we have left a note in your reservation to remind you that changes or requests are subject to availability.Kind regards ,Waldy RosarioCustomer service agent

4/10 – Matig

SCOTT

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was amazing and the property itself was well kept. The food was absolutely terrible! It was terrible in the specialty restaurant as well as the buffet. Food wasn't hot in the buffet. Absolutely the worst food at any all inclusive place I've stayed at.
5 nachten verbleven in januari 2024
Reactie van Scott op 12 jan 2024
Hello Mr. Scott.Thank you for choosing Emotions by Hodelpa in the north of our beautiful island for your vacation, thanks for those coments and more for the ones aiming bad experience cause we want to improve everyday so you can have a better stay.Kind regards ,Waldy RosarioCustomer service agent

10/10 – Uitstekend

marianela

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in januari 2024
Reactie van Marianela op 8 jan 2024
HolaGracias por elegir Emotions by Hodelpa Puerto Plata al norte de nuestra bella isla para su estancia, sus opiniones nos ayudan a mejorar continuamente.Saludos Cordiales,Waldy RosarioGuest Service.

10/10 – Uitstekend

Martina

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
En geneal me gusto mucho, la comida es muy buena y esta mucho mejor que antes, mas bonito.
3 nachten verbleven in januari 2024
Reactie van Martina op 8 jan 2024
Hola Sra. MartinaGracias por elegir Emotions by Hodelpa al norte de nuestra bella isla para sus vacaciones , sus opiniones nos hacen mejorar continuamente.Saludos cordiales ,Waldy RosarioAgente de guest service

8/10 – Goed

shauntee

1 nacht verbleven in november 2023
Reactie van Shauntee op 28 jan 2024
Hello Mrs. ShaunteeThank you very much for choosing Emotions by Hodelpa Puerto Plata in the north of our beautiful island for your well-deserved vacation. We appreciate in all that it is worth that you have written to us because your comments help us to be better every day. thanks again. Best regards, Diosmeris Nolasco Guest Service Agent

8/10 – Goed

Fausto

Reisde met familie
Positief: Netheid, personeel en service
Todo estuvo de acuerdo a programado
3 nachten verbleven in december 2023
Reactie van Fausto op 6 jan 2024
Hola Sr. Fausto ,Muchisimas gracias por elegir Emotions by Hodelpa Puerto Plata al norte de nuestra bella isla para sus merecidas vacaciones. Agradecemos en todo lo que vale que nos haya escrito pues sus comentarios nos ayudan a ser mejores cada dia. una vez mas gracias. Saludos Cordiales, Diosmeris Nolasco Agente de Guest Service

10/10 – Uitstekend

John, Warwick

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was great
5 nachten verbleven in oktober 2023
Reactie van John op 28 dec 2023
Hello Mr. JhonThank you very much for choosing our Emotions by Hodelpa Puerto Plata hotel during your vacation on the north coast of our beautiful island. We are grateful for everything written to those who have written to us, because they allow us to know their experience and help us to be better every day. Kind Regards , Waldy RosarioGuest Service Agent

10/10 – Uitstekend

Richard

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice ground keeping. Compact and plenty to do. Some of the buildings and furniture need upgrading. Like chandlers with only 2 lightbulbs in dining. Weathered buildings needing painting. Food is typical for all inclusive but was good and plentiful.
3 nachten verbleven in december 2023
Reactie van Richard op 28 dec 2023
Hello Mr. RichardThank you very much for choosing our Emotions by Hodelpa Puerto Plata hotel during your vacation on the north coast of our beautiful island. We are grateful for everything written to those who have written to us, because they allow us to know their experience and help us to be better every day. Kind Regards , Waldy RosarioGuest Service Agent

8/10 – Goed

Jose

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Jose op 24 dec 2023
Hello Jose,Muchisimas gracias por elegir Emotions by Hodelpa Puerto Plata al norte de nuestra bella isla para sus merecidas vacaciones. Agradecemos en todo lo que vale que nos haya escrito pues sus comentarios nos ayudan a ser mejores cada dia. una vez mas gracias.Saludos Cordiales , Waldy Rosario Agente de Guest Service

8/10 – Goed

Aldo

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Viaje familiar fin de año
Fuimos en familia y estuvimos muy bien atendidos, la playa muy buena, los jardines preciosos, las habitaciones amplias ycasi nuevas, la comida fue buena, tienen un coffe shop incluido, cenamos con reserva en el restaurante italiano y fue muy bueno (un poco lento el servicio) Mejoras deben haber en el show nocturno ya que el karaoke fue terrible con el sonido y algunos bares nocturnos no cumplian el horario, ademas de tener serios proble,as de filtracion en areas techadas
2 nachten verbleven in december 2023
Reactie van Aldo op 21 dec 2023
Hola Sr. Aldo,Muchísimas gracias por elegir Emotions by Hodelpa Puerto Plata al norte de nuestra bella Isla para sus merecidas vacaciones. Agradecemos en todo lo que vale que nos haya escrito pues su comentario nos ayudan a ser mejores cada dia y agradecemos lo puntos a mejorar que nos comenta para tomar acciones inmediatas. Una vez mas gracias.Saludos Cordiales,Rosa Vasquez Gerente del servicio al cliente.