Dear Dania,Thank you for taking the time to share your feedback,We are truly sorry to hear about the issues you encountered during your stay. It is our top priority to ensure that all amenities in our rooms, such as the phone and hair dryer, are in proper working order for the convenience and comfort of our guests. We regret to hear that this was not the case for you.Please accept our apologies for the inconvenience you experienced with the charging facilities and the lack of an iron. Our goal is to provide a seamless experience, and it seems we fell short in this instance.Furthermore, we take the cleanliness of all areas within our resort very seriously, including the balcony spaces. It is disheartening to learn that we did not meet your expectations in this regard.We hope to welcome you back for a return visit.Best regards,Zeus Puertas, General Manager

Dear Alethea,Thank you for reviewing your recent stay with us.We are delighted to hear that our staff's friendliness and the array of activities available at and around our resort contributed positively to your vacation experience.However, we regret to hear of your concerns regarding the property's current condition. Please rest assured that we are continuously working to enhance our guest experience. Regarding the culinary options, we strive to provide a variety of choices and will take your comments into consideration for future menu developments. In relation to the electrical circuits, we prioritize the safety and comfort of our guests and adhere to strict maintenance protocols.We are also pleased to learn that the location of our resort played a significant role in making your stay memorable. Our commitment to delivering a superior experience remains steadfast.We look forward to seeing you again on a future occasion. Best regards,Zeus Puertas, General Manager

Dear Guest,Thank you for reviewing your recent stay at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again. Best wishes,Zeus Puertas, General Manager

Dear Akane,Thank you for sharing your opinion after your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back on a future visit.Kind regards,Zeus Puertas, General Manager

Dear Rafael,We thank you for your kind review.We are thrilled to hear that the cleanliness of our rooms, the overall condition of our hotel, and the service provided by our staff met your expectations and contributed to a memorable stay. We note your rating on our room amenities and appreciate your candid feedback, which we always welcome as an opportunity to enhance our guest experience.We hope to have the pleasure of welcoming you back. With kind regards,Zeus Puertas, General Manager

Dear Kelly,We would like to thank you for taking the time to review your stay.We are thrilled to hear about your appreciation for the variety of activities suited for all ages, the delightful food selection, and the abundance of drinks at our resort. It's also wonderful to know our dedicated team made a positive impact on your stay and that you found our rooms to be clean and well-maintained.We regret to hear that the bed comfort did not meet your expectations. We aim to provide a restful experience for all our guests, and we apologize for any inconvenience this may have caused during your stay.We hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards,Zeus Puertas, General Manager

Estimada Jocelyn,Nos complace enormemente saber que nuestro personal le brindó una atención que cumplió con sus expectativas y que la calidad de su habitación fue de su agrado. Es un honor recibir su reconocimiento sobre la limpieza y las condiciones de nuestro hotel, así como de las amenidades que ofrecemos en las habitaciones. La satisfacción de nuestros huéspedes es nuestra mayor prioridad y comentarios como el suyo nos motivan a continuar brindando un servicio excepcional.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,Zeus Puertas, General Manager

Dear Rhett,Thank you for taking the time to review your recent stay.It is delightful to hear that you enjoyed the vibrant marine life while snorkeling near the Reef and found our beach to be stunning. Maintaining a high standard of cleanliness is a priority for us, and we are thrilled that this was reflected during your stay. Our dedicated team works tirelessly to provide excellent service, and your acknowledgment is greatly appreciated. We also take note of your ratings regarding hotel condition and room amenities. While we constantly strive for perfection, we are committed to continuous improvement and value your feedback.We look forward to welcoming you back in the future.Kind regards,Zeus Puertas, General Manager

Dear Paolo.We thank you for taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed the stunning views and our resort's surroundings, as well as the courteous service provided by our staff. It's gratifying to know that the condition and cleanliness of our rooms, along with the amenities provided, met your expectations. We regret to hear that the access limitations to our specialty restaurants did not align with your preferences. Our policy is designed to allow all guests the opportunity to enjoy these dining experiences, and we appreciate your feedback on this matter. Your comments regarding the depth of our pools and the children's activities have been noted; we strive to cater to guests of all ages and will consider your input as we continue to improve our facilities. We apologize if the kids club did not meet your expectations and will look into the management of this service. We hope that the positive aspects of your stay will encourage you to visit us again. We are committed to providing a memorable experience for all our guests, and your insights are invaluable in this pursuit.We hope that we can see you again in the future. Kindest regards,Zeus Puertas, General Manager

Sehr geehrter Valentin,vielen Dank für Ihre Bewertung.Es betrübt uns sehr zu hören, dass Ihre Erfahrung mit dem Zustand des Hotels, unserem Service und den Annehmlichkeiten des Zimmers nicht Ihren Erwartungen entsprochen hat.Jedes Feedback ist für uns eine Gelegenheit, unsere Dienstleistungen zu überprüfen, und wir bedauern jegliche Unannehmlichkeiten, die Sie erlebt haben.Unser Ziel ist es, allen unseren Gästen einen angenehmen Aufenthalt zu ermöglichen, und wir hoffen, dass wir die Gelegenheit bekommen, Sie in Zukunft von unserem Engagement für Qualität und Komfort zu überzeugen.Mit freundlichen Grüßen,Zeus Puertas, General Manager

Dear Keith,Thank you for taking the time to share your review.We are delighted to hear that you found our beach beautiful and our staff to be the highlight of your stay. We truly pride ourselves on our service and the natural beauty that surrounds our resort. We regret to hear that certain aspects did not meet your expectations. Our aim is to provide a comfortable and enjoyable experience for all our guests, and we are disheartened that we fell short in your eyes. While our rooms are designed to offer a balance between comfort and simplicity, we continually strive to improve our accommodations. Regarding our culinary offerings, we aim to cater to a wide array of tastes and are sorry to hear that it did not align with your preferences. As for your thoughts on management, please rest assured that our guest's satisfaction across all our properties is our top priority. Your feedback is invaluable to us and we are committed to creating a better experience for all our guests. We truly hope that the positive aspects of your visit might encourage you to consider us again in the future.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Zeus Puertas, General Manager

Dear Anwar,Thank you for taking the time to share your review.It is with great regret that we learn of your dissatisfaction with your recent experience.We always strive to provide comfortable and well-appointed accommodations, and it's disheartening to hear that we did not meet your expectations on this occasion.While we are proud of our dedicated team, we are genuinely sorry to hear that you felt the service did not live up to the high standards we set for ourselves. We take your feedback seriously and are continuously working to enhance our guest experience.The situation you described regarding overbooking is truly unfortunate. Please be assured that our aim is to ensure every guest receives the attentive and comfortable stay they deserve. We are saddened that your experience was not reflective of this commitment.We look forward to welcoming you again. Best regards,Zeus Puertas, General Manager

Querido Eugenio,Nos complace saber que la limpieza de la habitación cumplió con sus expectativas y que la condición de nuestro hotel fue de su total agrado. Es un placer para nosotros que haya destacado el servicio recibido por parte de nuestro equipo, el cual se esfuerza diariamente por ofrecer una atención de primera calidad. Además, nos alegra que las amenidades de la habitación hayan contribuido a una estancia confortable y memorable para usted.Aprovechamos la ocasión para hacerle llegar un afectuoso saludo, al tiempo que confiamos en volver a darle muy pronto la bienvenida. Un cordial saludo,Zeus Puertas, General Manager

Estimado Martin,Agradecemos sus palabras sobre su reciente experiencia con nosotros.Lamentamos profundamente que su estancia no haya cumplido con las expectativas de comodidad para usted y su familia. Nos esforzamos por ofrecer instalaciones y servicios de alta calidad, y su retroalimentación es valiosa para nosotros. Aunque nos aseguramos de que cada habitación cuente con aire acondicionado, minibar, caja fuerte y otras comodidades, entendemos que cada huésped tiene necesidades únicas y siempre estamos dispuestos a atenderlas. Nuestro equipo se dedica a proporcionar una limpieza diaria meticulosa y un servicio atento, por lo que nos entristece saber que no hemos logrado alcanzar nuestro objetivo en esta ocasión.Esperamos tener la oportunidad de cambiar su percepción en una futura visita, donde podrá disfrutar de nuestras instalaciones completas de spa, gimnasio, piscina y proximidad a la playa.Un cordial saludo,Zeus Puertas, General Manager

Dear Romel,Thank you for such a positive review.We are delighted to hear that our staff's friendliness and helpfulness stood out during your stay. It is also gratifying to know that the quality of the food and the constant cleanliness of the pool added to your enjoyment. Your commendations on the room cleanliness, hotel condition, room amenities, and the service level are sincerely appreciated and reflect our commitment to providing memorable experiences.We look forward to seeing you again soon.Best regards,Zeus Puertas, General Manager

Dear Guest,Thank you for taking the time to provide us your feedback.It was a pleasure to receive your kind comments. Our team works hard to always go above and beyond to deliver a memorable experience, and it seems we were able to do just that. Please accept our apologies for any issues you experienced with the WiFi. don't hesitate to reach out to our team, they are always pleased to assist with any issues you may have.We look forward to welcoming you back in the future.Kind regards,Zeus Puertas, General Manager

Dear Elina,Thank you for such a positive review of your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We all look forward to welcoming you back in the future.Kind regards,Zeus Puertas, General Manager

Dear Claudia,Thank you very much for your feedback.We are truly sorry to hear about the unpleasant odor you experienced during the night. This is certainly not the standard we strive for at PlayaBachata Spa Resort, and we regret any inconvenience it may have caused you. Your comments are important to us and will be used to consider improvements in the future. We are, however, pleased to know that you found value in your stay considering the price. We take pride in offering a range of amenities such as air conditioning, minibars, and on-site facilities like our spa, fitness room, and beach access to enhance our guests' experiences.We hope to welcome you back in the future.Kind regards,Zeus Puertas, General Manager

Dear Juan,Thank you for taking the time to review your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again in the future.Best wishes,Zeus Puertas, General Manager

Estimada Orquidea,Muchísimas gracias por su valoración acerca de su experiencia en nuestro hotel.Nos complace enormemente saber que su estancia en PlayaBachata Spa Resort fue excepcional y que nuestra oferta culinaria, así como la cordialidad de nuestro personal, estuvieron a la altura de sus expectativas y las de su familia. Es un honor para nosotros recibir comentarios como el suyo, que resaltan la limpieza de nuestras habitaciones y la calidad de nuestras instalaciones y servicios.Su recomendación a amigos y familiares es el mejor cumplido que podríamos esperar y nos motiva a continuar trabajando con el mismo empeño para ofrecer experiencias inolvidables a todos nuestros huéspedes.Esperamos tener el placer de volver a recibirlos muy pronto. Saludos cordiales,Zeus Puertas, General Manager

Apreciado Juan, Hemos estado encantados de haber podido brindarle nuestras atenciones durante estos días. Muchas gracias por compartir sus impresiones y realmente quedamos muy agradecidos al leer que se lleva un excelente recuerdo de su estancia con nosotros, destacando de manera tan entusiasta la calidad y variedad de nuestro selecto buffet de desayuno. Nos alegra que le haya gustado tanto.Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros. Un cordial saludo,Zeus Puertas, General Manager

Dear Anna, Thank you for sharing your experience with us.It is with regret that we learn of the challenges you faced concerning our internet service. While we do offer Wi-Fi in the lobby area, we understand the importance of staying connected and are continually exploring ways to enhance our guests' online experience across the resort.In regards to your dining experience, we strive to provide prompt and efficient service. Please accept our sincere apologies for this unusual situation.We are taking note of your observations and are dedicated to ensuring that our restaurant services are improved to meet the expectations of our guests.We are however delighted to hear that the beauty of the beach and the surrounding nature left a positive impression on you. Our resort takes pride in its picturesque location and the serene environment it offers to our guests.We hope we may have the chance to welcome you back in the future. Kindest regards,Zeus Puertas, General Manager

Estimada Delia,Gracias por su testimonio.Nos alegra enormemente saber que se siente como en familia durante sus estancias y que nuestro servicio ha cumplido con sus expectativas, reflejando el compromiso y la calidez de nuestro equipo. Agradecemos sus comentarios sobre la limpieza de las habitaciones, ya que siempre nos esforzamos por ofrecer espacios impecables para nuestros huéspedes. Entendemos que la condición del hotel no ha alcanzado un nivel óptimo en su opinión, y queremos asegurarle que valoramos mucho su percepción y trabajamos continuamente en mejoras para nuestra infraestructura.Esperamos volver a hospedarle muy pronto. Atentamente,Zeus Puertas, General Manager

Querido José,Gracias por sus comentarios acerca de su estancia en nuestro hotel.Lamentamos escuchar que la variedad de nuestra oferta gastronómica no haya cumplido con sus expectativas. Nuestro equipo se esfuerza en proporcionar una experiencia culinaria diversa y satisfactoria para nuestros huéspedes, y sus comentarios son valiosos para nosotros. Apreciamos su retroalimentación sobre la limpieza, el estado del hotel, el servicio y las amenidades de la habitación, y trabajaremos para mejorar en estos aspectos.Confiamos en tener la oportunidad de darle de nuevo la bienvenida al PlayaBachata Spa Resort. Un cordial saludo,Zeus Puertas, General Manager

Estimada Karen,Gracias por el tiempo que ha invertido en enviarnos su testimonio acerca de su estancia en nuestro hotel.Lamentamos sinceramente que su estancia no haya cumplido con sus expectativas. Nuestro hotel se enorgullece de contar con un restaurante que normalmente recibe elogios por su calidad y servicio; sentimos mucho que durante su visita estuviera cerrado. Respetamos su percepción sobre la falta de entretenimiento y oscuridad temprana, aunque usualmente nuestros huéspedes disfrutan de una variedad de actividades y de la cercanía de la playa. En cuanto a la situación de seguridad que menciona, queremos asegurarle que ofrecemos un servicio de caja fuerte en las habitaciones para la protección de los objetos de valor de nuestros huéspedes.Gracias de nuevo por su tiempo.Un cordial saludo,Zeus Puertas, General Manager

We are pleased to hear that you found our service satisfactory and appreciated the overall cleanliness of the room. While we regret to hear about your experience with the air conditioning and the availability of towels, please be assured that we maintain a 24h reception to address any such inconveniences promptly. Regarding the room amenities and dining experience, we continuously strive to provide a variety of options to cater to our guests' preferences.We look forward to welcoming you back on a future trip.Kind regards,Zeus Puertas, General Manager

Dear Guest,Thank you for taking the time to review your stay.We're delighted to hear that our expansive grounds provided the privacy you desired and that our multiple pools added to your enjoyment. Our commitment to offering world-class, healthy dining options is unwavering, and it's gratifying to know that they met your expectations. We are also proud that our staff, including Yudy and Orlando, delivered the respectful and helpful service we strive for. We appreciate your high praise on room cleanliness and are pleased to have met your expectations. Your feedback regarding the hotel's condition has been noted, and we continuously aim to maintain and improve our facilities to ensure a top-tier experience for all our guests.We hope to welcome you back to PlayaBachata Spa Resort in the future. Best regards.Zeus Puertas, General Manager

Dear Guest,Thank you for sharing a review.We’re sorry to hear that your experience did not meet your expectations. It is disappointing to learn of the challenges you faced with the room assigned to you; please rest assured that we take all comments seriously and are constantly looking for ways to improve our facilities. We also regret if the service from our team appeared unsatisfactory, as we strive to provide all our guests with a warm and efficient welcome. Your comments have been noted and will be used constructively.We hope to welcome you back on future occasions. Best regards,Zeus Puertas, General Manager

Estimado huésped, Gracias por dedicarle unos minutos de su valioso tiempo a dejarnos su reseña.Lamentamos leer que su estancia no cumplió con sus expectativas. Entendemos la importancia de ofrecer habitaciones que se ajusten a las necesidades de nuestros huéspedes y sentimos que la asignación de una cama doble twin size no fuera lo esperado. Nos esforzamos por mantener nuestras instalaciones en las mejores condiciones y apreciamos sus comentarios sobre el estado del hotel y las comodidades de la habitación.Esperamos que tenga un buen día. Atentamente,Zeus Puertas, General Manager

Dear Hrachya,Thank you for taking the time to share your feedback.We are pleased to hear that our evening shows and entertainment met your expectations and provided great enjoyment. However, we regret to hear about your dining experiences and apologize for any dissatisfaction caused. Our hotel is proud to offer a variety of dining options, including a la carte restaurants, and we’ll be sure to address your feedback with our culinary team.Regarding your comments on the room condition, we are committed to maintaining our facilities to a high standard and offer rooms with modern amenities, as well as daily housekeeping to ensure guest comfort. We're also sorry to hear that our staff's language skills did not meet your expectations; we strive to deliver the best service and communication, and we will use your feedback as we continue to improve our guest experience.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Zeus Puertas, General Manager