Dear Amarachi,Thank you for this review of your recent stay.It brings us immense pleasure to learn that your decision to choose our newer buildings enhanced your experience, creating a memorable stay with the added luxury of a swim-up pool room. Our varied food selection is curated to offer an array of options to all our esteemed guests, and it is delightful to hear that you enjoyed this aspect of our resort.While we regret to hear that the room service fee was not to your liking, please know that this charge helps us maintain the high standard of service delivery that our guests expect and deserve. Your understanding is greatly appreciated.We are also heartened by your mention of our friendly staff and their promptness in resolving any issues you encountered, reflecting our commitment to providing excellent service. The Senator Puerto Plata Spa Resort team takes great pride in ensuring the cleanliness and condition of our accommodation, and your commendation of these elements is much valued. Rest assured, we will continue to focus on delivering outstanding amenities and services to all our guests.Once again, thank you for your positive remarks, and we are pleased that your overall experience with us was enjoyable.We look forward to welcoming you back.Best regards,Zeus Puertas, General Manager

Dear Susan, We would like to thank you for taking the time to leave this review about your recent visit.We are heartened to hear that you found our property beautiful and were pleased with the quality of your Luxury Junior Swim-Up Suite. It is also gratifying to know that our housekeeping staff met your expectations with their diligent service.However, we are truly disheartened to hear about your experiences with our service. We strive to make every guest's stay exceptional, and it appears we fell short in this regard. Please accept our sincere apologies for any inconvenience you encountered with our wait staff and reception personnel. Additionally, the persistence of our marketing team was not intended to be intrusive, and we regret any frustration this may have caused. Regarding the culinary aspect, we consistently aim to provide a diverse range of flavorful and satisfying dining options, and we are sorry to learn that our offerings did not meet your personal taste on this occasion. We can assure you that your comments regarding the food and beverage service will be taken into consideration as we continue to refine our guest experience.While we understand that your stay did not align with your expectations, we would like to express our appreciation for your positive remarks about the cleanliness and the overall condition of our resort. Your feedback is invaluable to us and will be used constructively as we endeavor to improve where necessary. Despite the challenges you faced, we are pleased that the natural beauty of Puerto Plata left a positive impression on you.It would be a pleasure to welcome you again. Zeus Puertas, General Manager

Dear Susan, We would like to thank you for taking the time to leave this review about your recent visit.We are heartened to hear that you found our property beautiful and were pleased with the quality of your Luxury Junior Swim-Up Suite. It is also gratifying to know that our housekeeping staff met your expectations with their diligent service.However, we are truly disheartened to hear about your experiences with our service. We strive to make every guest's stay exceptional, and it appears we fell short in this regard. Please accept our sincere apologies for any inconvenience you encountered with our wait staff and reception personnel. Additionally, the persistence of our marketing team was not intended to be intrusive, and we regret any frustration this may have caused. Regarding the culinary aspect, we consistently aim to provide a diverse range of flavorful and satisfying dining options, and we are sorry to learn that our offerings did not meet your personal taste on this occasion. We can assure you that your comments regarding the food and beverage service will be taken into consideration as we continue to refine our guest experience.While we understand that your stay did not align with your expectations, we would like to express our appreciation for your positive remarks about the cleanliness and the overall condition of our resort. Your feedback is invaluable to us and will be used constructively as we endeavor to improve where necessary. Despite the challenges you faced, we are pleased that the natural beauty of Puerto Plata left a positive impression on you.It would be a pleasure to welcome you again. Zeus Puertas, General Manager

Dear Juan, Thank you for the positive feedback. Your opinion is very important for us. We look forward to seeing you soon again. Best regards, Zeus Puertas, General Manager

Dear Hansel, Thank you for the positive evaluation, your opinion is very important for us. We look forward to seeing you again. Best regards, Zeus Puertas, General Manager

Thank you very much for your comments, we are pleased to hear that you enjoyed your stay with us. Regarding the sun loungers and umbrellas we are working on it for the satisfaction of all our guests.

Estimado Celimar,Le agradecemos la favorable valoración que le ha dedicado a Senator Puerto Plata Spa Resort.Nos complace saber que la limpieza de nuestras habitaciones, el estado general del hotel y las amenidades de la habitación fueron de su agrado, reflejando nuestro compromiso con la excelencia en estos aspectos.Lamentamos profundamente que la disponibilidad de sillas de playa no haya cumplido con sus expectativas. Aseguramos a nuestros huéspedes que disponemos de un gran número de sillas de playa para su comodidad y que no es práctica de nuestro equipo reservarlas para huéspedes específicos. En cuanto al servicio de habitaciones, entendemos que el costo adicional pueda haberle sorprendido y queremos asegurarle que esta tarifa se establece para mantener la alta calidad del servicio que ofrecemos dentro de nuestro paquete todo incluido. Respecto a las reservas en los restaurantes a la carta, efectivamente ofrecemos dos cenas para estancias de cinco días, sin embargo, siempre nos esforzamos por acomodar solicitudes adicionales cuando es posible.Nos alegra que los tours ofrecidos por una empresa externa hayan enriquecido su experiencia y le hayan proporcionado un servicio excelente. Estaremos encantados de compartir sus amables palabras con Roberto y su compañía, ya que colaboraciones como esta son parte de nuestro compromiso por ofrecer una experiencia vacacional completa.Esperamos volver a hospedarle en otra ocasión. Cordialmente,Zeus Puertas, General Manager

Dear Jofraidy, Thank you for the positive feedback. Your opinion is very important for us. We look forward to seeing you soon here having a wonderful time. Best regards, Zeus Puertas, General Manager

Dear Harold,Thanks for taking the time to provide feedback about your time at our hotel.We are delighted to hear that you found the swim-up pool in your room to be quite amazing, and appreciated the cleanliness and overall condition of our resort.However, we regret any inconveniences you experienced during your stay, particularly with the service at Legends Sports Bar and the misunderstanding regarding the concierge service. Please rest assured, our concierge team is dedicated to providing excellent customer service and any departure from this is taken seriously. Regarding your concerns about the mini bar offerings and dining limitations, we always aim to provide clear and accurate descriptions of our amenities and services. We are sorry if this was not your impression and we will review our communications for clarity. We understand the importance of a fully operational phone for room service and apologize for the oversight. Please know that there is a standard service charge for room service delivery, ensuring the highest quality of convenience for our guests.Your feedback on the transportation is also noted. While many guests appreciate the convenience of our transportation services, we understand that it may not suit everyone's preferences, and alternative arrangements can be made. We are truly sorry to hear that your experience did not meet your expectations and we will take your comments into consideration as we continually work to improve our guest experience.We hope to be able to welcome you back in the future. Kindest regards,Zeus Puertas, General Manager

Dear Dariel, Thank you for the feedback and sorry that we did not fill your expectation. We will do our utmost in order to improve the services and we would have liked to know the remarks that you did not like to check and try to fix it. We look forward to seeing you soon having a wonderful time. Best regards, Zeus Puertas, General Manager

Estimado Sr. Luis, Gracias por su evaluación. Agracemos que haya tomado el tiempo para dejarnos saber su experiencia con nosotros durante su estancia. Lamentamos no haber cumplido sus expectativas y esperamos volver a verlo para que pueda disfrutar de nuestras mejoras en todos nuestros servicios. Saludos cordiales, Zeus Puertas, General ManagerLamentamos no haber cumplido sus expectativas.

Dear Briana, Thank you for the feedback and We regret that we did not meet your expectations. We hope to seeing you again and we will work on it in order to improve our services. Best regards, Zeus Puertas, General Manager

Dear William,Thank you for your kind feedback.We are thrilled to hear that your stay met all your expectations. It's wonderful to know that the food and service provided by our dedicated team contributed to the enjoyment of your vacation. Your compliments on our beach and pool facilities are greatly appreciated, and we are delighted that they added to the fantastic experience of your stay. Rest assured that your feedback will be shared with the entire team, who take great pride in ensuring our guests have a memorable experience.We hope to welcome you back.Best wishes,Alejandro Castillo, General Manager

Dear Robert, Thank you for taking the time to share your review.We are delighted to hear that you thoroughly enjoyed our Habachi dining experience. Your kind words regarding the room cleanliness, hotel condition, and the attentive service provided by our staff are greatly appreciated. We regret to hear that you found the reservation process for Habachi and the buffet offerings not to your full satisfaction. Please be assured that we aim to deliver a wide variety of culinary delights to please different palates, and we are continuously working to enhance our dining options. We are pleased that the room amenities met your expectations and contributed to a comfortable stay.We hope to have the opportunity of welcoming you back in the future. Best regards,Alejandro Castillo, General Manager

Dear Yartza, Thank you for the feedback and sorry about the remarks you have mentioned. We will take in consideration your comments and will work on it in order to improve our services as this is our gold day by day and try to please all our guests. We look forward to seeing you soon here. Best regards, Alejandro Castillo, General Manager

Dear Michael,Thank you for taking the time to share your review.We are deeply concerned to hear about the challenges you encountered with the room's cleanliness and amenities. We strive to maintain the highest standards of comfort and hygiene, and it is apparent from your comments that we fell short in your case. Please accept our sincerest apologies for any discomfort caused.We are also disheartened to learn that the food did not meet your expectations. Our culinary team works diligently to provide a diverse and enjoyable dining experience, and we regret that we did not live up to this during your visit.Regarding reservations for our specialty restaurants, we aim to accommodate our guests' preferences and encourage early bookings to ensure availability. It is noteworthy that we offer multiple dining options as part of our all-inclusive service for our guests to enjoy round-the-clock.We hope you will come and stay with us again. Best wishes,Alejandro Castillo, General Manager

Dear Nelson,Thank you for choosing to stay with us.We are delighted to know that you found our rooms to be impeccably clean and that you were pleased with the level of service provided during your stay. We are, however, sorry to hear that you felt your experience did not fully justify the value. At Senator Puerto Plata Spa Resort, we strive to ensure that each guest receives the highest quality of service and amenities, and we regret that we did not fully meet your expectations on this occasion. We are always eager to hear from our guests as it helps us to understand areas where we may enhance our offerings. Rest assured that we take all feedback seriously.We hope to welcome you back. Best wishes,Alejandro Castillo, General Manager

Dear Rosanna, Thank you for your review.We are so glad that you enjoyed your recent stay with us. However, we are sorry that you felt our high standards of service weren't reached on this occasion. We truly value all feedback and rest assured, your comments will be reviewed with our team.We hope that you will return in the future. Best wishes,Alejandro Castillo, General Manager

Dear MiguelThank you for the feedback, your opinion is very important for us.We hope to seeing you soon here having a wonderful time. Best regards, Alejandro Castillo, General Manager

Dear YurlenisThank you for the feedback, your opinion is very important for us.We hope to seeing you soon here having a wonderful time. Best regards, Alejandro Castillo, General Manager

Dear Paulina, Thank you for the feedback, your opinion is very important for us.We hope to seeing you soon here having a wonderful time. Best regards, Alejandro Castillo, General Manager

Dear Melquiade, Thank you for the feedback. Your opinion is important fr us. We look forward to seeing you soon. Best regards, Alejandro Castillo, General Manager

Dear Russel, Thank you for the feedback, your opinion is very important for us. We look forward to seeing you soon here having a wonderful time. Best regards, Alejandro Castillo, General Manager

Dear Dorota,Thank you for taking the time to share your review.We are glad to hear that you found our service satisfactory, as our team strives to provide the highest standard of service to our guests. We are however concerned to read about the issues you've experienced regarding room odor and cleanliness. Please rest assured that we maintain rigorous housekeeping protocols to ensure the comfort and well-being of all our guests. Concerning the safe and minibar, we always encourage our guests to reach out to our 24-hour front desk team for immediate assistance with any in-room amenities that may not meet their expectations. We are dedicated to ensuring that all aspects of our accommodation contribute to a pleasant stay.We look forward to welcoming you back. Best wishes,Alejandro Castillo, General Manager

Thank you for taking the time and leave your feedback. We look forward to seeing you soon.

Dear Steven Duane, We value your feedback concerning your recent stay.It's delightful to know that our hotel provided a nice place for your visit. Regarding your concerns about the pool area, we constantly strive to accommodate all our guests and ensure a comfortable experience. Our resort offers multiple pool areas nestled among tropical gardens with ample space for relaxation, and although we understand that at times the demand for lounge chairs can be high, we continuously monitor and manage this to satisfy our guests' needs. Rest assured, we are attentive to all our guests' comfort, both by the pool and on our beachfront.We hope to have the opportunity to welcome you back again on a future occasion.Best wishes,Alejandro Castillo, General Manager

Thank you for the Feedback, Your opinion is very important for us.

Dear Carolone, Thank you for taking the time and leave your feedback. We are very sorry that we could not fill your expectation, howeverwe will work on it and try our best. Best regards, ,

Dear Ann,Thank you for taking the time to share your feedback with us.We're thrilled to hear you enjoyed the beautiful beach and found our staff to be friendly. It's wonderful that the drinks and restaurants met your expectations and added to the enjoyment of your stay. We appreciate your kind words about the cleanliness and maintenance of our rooms, as our team works diligently to provide well-kept accommodations. We regret to hear that you found the bathroom to be in need of updates, and while our bathrooms are designed to offer comfort and functionality, we continuously look for ways to improve our guests' experience. Regarding the buffet, we strive to offer a diverse range of options and will take your feedback into consideration as we aim to enhance our meal variety further.We hope to welcome you back in the future.Best wishes,Alejandro Castillo, General Manager

Dear Dayana, Thank you for the positive feedback, Your opinion is very important for us. Best regards, Alejandro Castillo, General Director

Dear Yvette,Thank you for your feedback,We're delighted to know that you appreciated the cleanliness of your room, as we pride ourselves on maintaining the highest standards of hygiene for our guests' comfort. Our team works diligently to create a welcoming and pristine environment, echoing the natural beauty of our location.We regret to hear about the technical issues you encountered during your stay. Please rest assured that we have a dedicated maintenance team on-site to address any such concerns promptly and efficiently, ensuring all amenities function as expected for a seamless and enjoyable stay. It is surprising to hear about the absence of soap, as our rooms are fully equipped with a range of toiletries, and our housekeeping service is committed to ensuring all necessary amenities are replenished daily. We also offer a 24-hour front desk service where any immediate needs or concerns can be reported and swiftly resolved by our attentive staff. We apologize for any oversight and inconvenience this may have caused you.We're disheartened to learn that you faced challenges with the TV and phone in your room. Our guest rooms are equipped with modern amenities, including flat-screen TVs with a variety of channels for your entertainment, and phones for any internal or external communication needs. Should any of our guests face difficulties with these facilities, we encourage them to contact our front desk for immediate assistance.We look forward to welcoming you back. Best wishes,Alejandro Castillo, General Manager

Dear Jesus,Thank you for sharing this review of your time at our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back on a future occasion. Best wishes,Alejandro Castillo, General Manager

Dear Matthan, Thank you for the positive feedback. Your pinion is very important for us. We look forward to seeing you soon again. Best regards, Alejandro Castillo, General Manager

Dear Athena,Thank you for this kind feedback concerning your visit.We're thrilled to hear that our team members, including Super Felix and Skinny Boy, made such a positive impression with their friendliness and helpfulness. It's also wonderful to know that the quality of our food met your expectations and that you found our rooms and beach areas to be clean and well-maintained. Our staff works diligently to provide excellent service and maintain the resort to the highest standards, and we're glad that this was evident during your visit.We look forward to welcoming you back.Kind regards,Alejandro Castillo, General Manager

Dear Guest,Thank you for taking the time to share your review.We're delighted to hear that you appreciated the recent renovations and the overall service provided by our dedicated team. Our resort strives to create a comfortable and enjoyable environment, so it's rewarding to know that our room cleanliness and amenities met your expectations. We regret to hear about the inconvenience you faced with the elevators. Please rest assured that maintaining a fully functional property is a priority for us, and we are continuously working on improvements to enhance our guests' experiences.We look forward to the pleasure of seeing you again.Best regards,Alejandro Castillo, General Manager

Estimada Margarita,Apreciamos que eligiera al Senator Puerto Plata Spa Resort y el tiempo que ha dedicado para dejarnos su comentario.Nos alegra enormemente que la tranquilidad de nuestras instalaciones haya sido de su agrado y que la limpieza y condición del hotel hayan cumplido con sus expectativas al 100%. Agradecemos sus palabras sobre los servicios que ofrecemos y nos enorgullecemos de que nos haya calificado con cinco estrellas en estos aspectos. Lamentamos que el servicio no haya alcanzado la misma puntuación perfecta, pero le aseguramos que siempre estamos enfocados en ofrecer la mejor experiencia a nuestros huéspedes.Esperamos poder darle de nuevo la bienvenida en un futuro próximo. Reciba saludos cordiales,Alejandro Castillo, General Manager

Dear Joe,Thank you for this review about your recent stay.We are truly sorry to hear that your experience did not meet your expectations. We take pride in our accommodations, offering individually controlled air conditioning and a variety of room amenities designed to ensure a comfortable stay. Our team is dedicated to providing a clean and welcoming environment, and it concerns us to hear that this was not reflected during your visit. We would appreciate the opportunity to discuss your experience in more detail and invite you to contact us directly so we may better understand and address your concerns.Kind regards,Alejandro Castillo, General Manager

Dear Nicole,We thank you for taking the time to share your feedback.It brings us immense pleasure to hear that you found the resort's setting beautiful and appreciated the cleanliness of our beaches. We're also delighted that you enjoyed the variety of food options and the quality of our restaurants, especially the steakhouse which stood out to you. Our team takes pride in offering warm and helpful service, and it's wonderful to know that their camaraderie contributed positively to your stay. We acknowledge your feedback regarding the pool chairs and understand that this can be an area of improvement for us. While we don't have a reservation system for pool chairs, we're pleased that the swim-out feature of your suite provided a perfect alternative for relaxation. Once again, we appreciate your kind words about our service, room amenities, and overall hotel condition, and are thrilled that these factors have inspired you to consider a return visit.We hope that we may have the opportunity to welcome you back in the future.Best regards,Alejandro Castillo, General Manager

Dear Liam,Thank you for such a positive review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We hope to welcome you back.Best wishes,Alejandro Castillo, General Manager

Dear Ben,Thank you for this positive review of your stay.We're thrilled to hear that you enjoyed your stay and appreciated the cleanliness of your room, as well as the overall condition of our hotel and the service provided by our team. It's wonderful to know that our efforts to offer the highest standards of cleanliness have been recognized. Our team is dedicated to providing exceptional service and ensuring that every guest has a memorable stay.We look forward to a return visit from you in the future.Best wishes,Alejandro Castillo, General Manager

Dear Shauna,Thank you for your recent stay and for taking the time to leave a review.We're thrilled to hear that you found our hotel beautiful and clean, and that our team's attentiveness contributed to your enjoyment; creating a wonderful atmosphere is a top priority for us. It's also delightful to learn that the sunsets and the views of the cruise ships at Amber Cove were highlights of your stay. Regarding the challenge with the beach chairs, we appreciate you bringing this to our attention. While we strive to ensure all our guests have access to our amenities, we acknowledge the inconvenience this caused and will continue to monitor and improve the situation to prevent similar experiences in the future. Your feedback is invaluable as it helps us to enhance our guests' experiences. We're glad that you found our location safe and enjoyed the entertainment, even though we understand that the evening shows may not start until later for some guests' preferences. We also hope that despite the unexpected transfer from Santiago airport, your overall experience remained positive and that the charm of our beach and the serenity of the environment made up for the initial inconvenience.All of the team hope that we may be able to see you again in the future. Kindest regards,Alejandro Castillo, General Manager

Dear Colby,Thank you for sharing your review.We're delighted to hear that you found our service to be excellent, as our team strives to ensure every guest has a memorable stay. Our resort prides itself on offering a diverse range of culinary experiences, and we appreciate your feedback as it helps us to continue improving. We regret to hear that your expectations were not fully met in terms of dining options and cleanliness. Please rest assured that we maintain high standards of cleanliness and hygiene, as reflected in our daily housekeeping service, but we will certainly review your comments internally.We hope that you will stay with us again in the future. Best regards,Alejandro Castillo, General Manager

Dear Kevin,Thank you for your positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you again soon, Best regards,Alejandro Castillo, General Manager

Dear Jonathan, Thank you for taking the time to share your review.We're delighted to hear that you found our suites to be very nicely appointed and that you appreciated the cleanliness, condition of the hotel, service, and room amenities. Our team strives to provide well-equipped and comfortable accommodations, and it's gratifying to know that these aspects of your stay were to your satisfaction. While we understand that you feel the standard rooms are comparable with our neighboring property, we take pride in the unique offerings and experiences provided across all our suite options. We're committed to delivering exceptional stays for all our guests, whether they choose standard rooms or the luxurious suites you've so kindly highlighted.We hope that we may have the pleasure of welcoming you again.Kindest regards,Alejandro Castillo, General Manager

Dear Veronica, Thank you for the positive review, your opinion is very important for us. We look forward to seeing you again having a wonderful time. Best regards Alejandro Castillo, General Manager

Than you for the positive feedback, your opinion is very important for us. Best regards, Alejandro Castillo, General Director

Dear Inder, Thank you for reviewing your recent stay with us.It's wonderful to hear that our activities team provided fun experiences that helped make your stay enjoyable. We pride ourselves on offering a range of engaging activities and are glad they were a highlight of your visit. We also appreciate your comments about the ability to secure reservations at our restaurants and hope you found some delightful options among the variety we strive to offer.We regret to hear that certain aspects of your room did not meet your expectations. Please rest assured that our team is dedicated to maintaining high standards of cleanliness and upkeep. While we do not have a record of the specific issues you mentioned, such as mold or rust, we take all guest feedback seriously and continuously work towards improving our facilities. Additionally, we understand that variety is key to an enjoyable dining experience, and we aim to provide a diverse range of culinary options at our buffet to cater to different tastes. We apologize if you felt the selections were repetitive during your stay.We are committed to ensuring our guests' comfort, and while extra fans are available upon request, we are sorry if the room's amenities did not fully meet your needs. We strive to provide a relaxing and satisfying experience for all our guests, and your insights are invaluable to us as we continually enhance our services.We hope to see you again soon.Best regards,Alejandro Castillo, General Manager

Dear Carlos,Thank you for the feedback.We look forward to seeing you soon here. Best regards, Alejandro Castillo, General Manager

Dear Carrie,Thank you for taking the time to review your stay with us.We're glad to hear that the amenities in your Junior King room met your expectations during your 5-day stay. Our team strives to provide well-appointed accommodations, and we're pleased that you found the room to your liking. We take great pride in maintaining our hotel's condition and are delighted that you noted this in your feedback. However, we're concerned to hear about your dining experience. We offer a diverse range of dining options, and while reservations for our a la carte restaurants are in high demand, we regret any inconvenience you may have encountered in securing one. We are continuously working to streamline this process for a smoother guest experience. Regarding the Wi-Fi service, we understand reliable connectivity is important, and we are committed to ensuring that our complimentary premium Wi-Fi meets our guests' needs. We apologize if our service did not meet your expectations on this occasion. Your comments about the service you received are distressing, and contrary to the high standards of guest care we hold. Please be assured that our front desk team is trained to offer prompt and courteous assistance at all times. We value all guest feedback as it helps us to continually improve our guests' experience.We hope to have the opportunity to welcome you back on a future occasion.Best regards,Alejandro Castillo, General Manager