Geplaatst op 1 mrt. 2024
Pros: The staff was truly amazing. They were there to help out every time we needed something. One day we had our room cleaned twice and we had turned down service.
Cons: The hotel is under new ownership. There was alot of construction going on daily so it was hard to relax throughout the day.
Our room was very dated, needs updating.
The food was horrible. My husband and I had reall bad upset stomachs for days. The food at th hotel was very limited and very bland. We thought going to the DR, we would have had local traditional dishes. But, I think they cater to the European tourists more there. We were there for a wedding and the bride came home with a parasite because of the food.
We stayed on the adults only side. However, there were kids at the adults only pool and the beach. The rules were not enforced. We were disappointed because we paid a little more to have an adults only area.
We will not be going back to the DR because of this experience. We will go back to Mexico.
Opmerking van Hotelbeheer
1 mrt. 2024 door Sunscape DominicusHotelbeheer
Dear Guest,On behalf of Sunscape Dominicus please receive our gratitude by your preference in choosing our premises as your preferred destination for your recent holidays. We truly regret all the unexpected issues regarding our facilities and services have interfered to the whole course of your stay since we always make our best effort to reach up to your expectations. In Sunscape Dominicus, we constantly strive to create memorable experiences. Therefore, we lament that your stay has spoiled by these unfortunate details. Either way, we will apply a deep supervision to the topics, which have affected you to continue improving the quality of our services or facilities.If your vacation plans are towards Sunscape for a next visit, please let us know and we will be attentive to offer you a more pleasant and uneventful experience.Warmest regards,Olga Alvarez,eConcierge.