Château de Pourtalès beoordelingen

Dear guest, Thank you so much for your loyalty! We are really happy to read that you always appreciate your stays at the Château de Pourtalès and we look forward to welcoming you back. Charlotte Wild and the whole team

Thank you for your comment.We understand that you are disappointed as you did reserve a room in the main building of the Chateau and that you finally slept in the other building.However,our team tried everything to satisfy your needs and you ended up having 2 rooms at your disposition.As our director explained,the problem you encountered is not about hygiene but it’s technical.We don't accept you blaming us for not having cleaned the shower during a long time.Our team tried to explain this to you,but obviously you didn't want to listen.This is probably the reason why you’re writing that our staff and our management is not professional,which is absolutely not the case.As you’ll notice in the guest reviews which you can find on several websites our staff is highly rated and appreciated and also true for the hygiene of our rooms.The alternative room we gave you was not full of flies but there was one or two in the room-it is summer,the window was partially open to let in some fresh air in and we are surrounded by nature and a beautiful park.I would also point out that we didn't advertise that the room had air conditioning thus your complaint regarding this topic is really not justified.Last but not least you write that you received a partial refund this point is very concrete and it seems that you are acting in bad faith:we did gave you back the whole amount of your stay which was indicated on the confirmation of Hotels.com,we explained to you that we could not refund the travel agency fees you did pay for the booking.We are really not used to face such situations as we always do our best to meet our guests expectations and make them happy.Our priority is to have happy and satisfied guests that’s why our director apologized several times and even decided to refund the full room rate but apparently there was no way to satisfy you which is unfortunate

Bonjour Christophe, Nous vous remercions d'avoir pris le temps de partager votre séjour au Château de Pourtalès avec d'autres voyageurs. A bientôt, Charlotte Wild et toute l'équipe du Château

Dear guest, Thank you for taking the time to share a comment. Your recommendations are always useful in order to improve our services. We are delighted that you have appreciated the exceptional situation of the Château de Pourtalès. Since your stay, spring has finally settled in and we have bloomed the whole Château as we do every year. We look forward to welcoming you back, Charlotte Wild

Dear Annelien, thank you for taking the time to share a comment. We are delighted to read that you enjoyed the setting offered by the Château de Pourtalès and our wellness area. We hope that we will welcome you again!

Dear Guest, thank you for taking the time to write your comment. We are happy to read that you have enjoyed your stay with us. We look forward to welcoming you back at the Château de Pourtalès.

Bonjour Victoria, Merci d'avoir pris le temps de nous faire part de votre commentaire. Nous sommes ravis de lire que vous avez apprécié votre séjour et espérons avoir une autre occasion de vous accueillir au Château de Pourtalès.