Op basis van 485 geverifieerde beoordelingen

4,1 / 5
80% van onze gasten beveelt dit aan
4,3 Hygiëne kamer
4,1 Service & personeel
4,1 Comfort kamer
4,0 Staat hotel
Geverifieerde beoordelingen van Expedia
3 / 5
door een geverifieerde reiziger

Geplaatst op 1 apr. 2019
Prijs kwaliteit niet zo goed. Te verouderd. Toproof restaurant was ook niet zo wauw.
Opmerking van Hotelbeheer
29 apr. 2019 door Raffaele Hotelbeheer
Dear Sir or madam, Further to your email, we thank you for the feedback. We are sorry that your stay was not completely succesfull and we were unable to provide a memorable stay. I would like to give you my assurances that the matter has been taken up with the Management of the Hotel to prevent such incident recurring in the future. I hope I will have an opportunity of welcoming you back to the Hotel Bernini Bristol. In that occasion I will be more than honored to make personal special arrangements for you in order to revise the first negative impression. Kindest regards General Manager Gaetano T.
4 / 5
door een geverifieerde reiziger

Geplaatst op 19 apr. 2024
I would take these points in mind: (Disadvantages): • Noise corridors all day long, with lots of door closures. • Room cleanliness is 7/10. • TV is not smart! And most of the channels are local. (Advantages): • Helpful staff. • great location in middle of everything. • 2 taxi stops infront of the hotel (which is a must).
5 / 5
door een geverifieerde reiziger uit Laguna Niguel

Geplaatst op 6 apr. 2024
Great hotel, great service, great location. Fabrizio at the breakfast area was the best!!!
Opmerking van Hotelbeheer
9 apr. 2024 door executivebbHotelbeheer
Dear Veronica,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol, Autograph Collection. We hope we provided you with enough attention and care. We are all looking forward to having you back within us!Warm regards,Marco BrattoFront Office Manager
1 / 5
door een geverifieerde reiziger

Geplaatst op 27 feb. 2024
Epic fail in all ways. I arrived very early at 9:00am and yes I know that check in is at 3pm but I offered to pay extra for an early check in. But they said I had to wait. So I waited upstairs then waited in the bar area and then in the lobby- the hotel was fairly empty- I did see a few others check in after me and they got access to their room before I did. I feel like that shouldn’t happen and if so that they then at least give me an update on my room status - I was traveling for over 20 hours. Once I finally got into my room, the lights didn’t work. You could tell this room was used recently. The poor bellman ran up and down changing the keys 3 times to get the lights to work. Management called me and said they would figure it out. I fell asleep and woke up 3 hours later still with no electricity. I called down and they said they forgot. Once I hung up they finally switched the lights on. Unbelievable. You should also know that elevators are very very slow, and the front desk at check out is very very slow. And on top of it they tried to charge me over 100€ more than what I booked on Expedia. My rate was 308.18 € and at checkout they were charging me 429€. They were confused and not sure how to handle. I told them to figure it out and email me with the correct bill. Location is great, but inside the hotel is very noisy because the hallways are all marble and you can hear everything plus the doors slamming. The bellman and the gym were the only positive to this property.
Opmerking van Hotelbeheer
28 feb. 2024 door executivebbHotelbeheer
Dear Maria,Thank you for your recent stay and for the candid review. We want every guest to have an outstanding time and leave with a lasting, favorable impression. We fell short in making that happen for you and we are truly sorry. We are always looking for ways to improve and your comments have been noted for our future plans in developing the property. We apologize for not meeting your expectations and we are grateful for your business. We hope to welcome you again in the future.Kind regards,Marco BrattoFront Office Manager
4 / 5
door een geverifieerde reiziger

Beautiful hotel. Awful mattress

Geplaatst op 18 jan. 2024 op Hotels
They beds were purgatory. Straight terrible At that price point and level of hotel the mattresses should be amazing. Very disappointed. We stayed there 5 nights and had to get a massage after we got home
Opmerking van Hotelbeheer
18 jan. 2024 door executivebbHotelbeheer
Dear Valued Guest,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol, Autograph Collection! I am really sorry to hear that your experience did not meet completely your expectations and please kindly be informed that we have changed the beds in all our bedrooms last year and those are the approved Marriott standard beds. We are sorry that you have not appreciated.We are all looking forward to having you back within us!KIndest regards,Marco BrattoFront Office Manager
5 / 5
door een geverifieerde reiziger

Geplaatst op 16 dec. 2023
Beautiful hotel. Easy to walk to many things. Our favorite meals were less than a 10 minute walk. Taxi outside ready to take us wherever we needed to go. Breakfast was delicious. Rooftop over looks the city for a night quiet night. The staff very friendly.
Opmerking van Hotelbeheer
17 dec. 2023 door executivebbHotelbeheer
Dear Marieann,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol, Autograph Collection! We hope we provided you with enough attention and care. We are all looking forward to having you back within us!Warm regards,Marco BrattoFront Office Manager
5 / 5
door een geverifieerde reiziger

Geplaatst op 10 nov. 2023
Property was very nice. Rooms were very clean. Housekeeping did a great job in room daily. The gentlemen at concierge desk were extremely helpful. Mario was a bell boy and we loved him! Great place to stay and highly recommend.
Opmerking van Hotelbeheer
11 nov. 2023 door executivebbHotelbeheer
Dear Tammy,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol, Autograph Collection! It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here.Warm regards,Marco BrattoFront Office Manager
4 / 5
door een geverifieerde reiziger

Geplaatst op 21 okt. 2023
We arrived Friday evening and the staff were excellent you can’t fault them. We got upgraded to the top floor and deluxe suite but it turned out to be a disadvantage. Right above us was the rooftop bar and there was a movie event on. We went up and could swear to god that steven Spielberg was standing there. Anyway, got told we had to go back downstairs. As for the room it was spacious for Rome just very noisy with the movie event on above us then outside our door led to the lifts from the rooftop so it got very noisy The shower… imagine the scene in Elf where he’s trying to wash in the small showers and you get the idea Can’t fault it other than that. Great staff, location is superb
Opmerking van Hotelbeheer
22 okt. 2023 door executivebbHotelbeheer
Dear Valued Guest,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol, Autograph Collection! We hope we provided you with enough attention and care. We are all looking forward to having you back within us!Warm regards,Marco BrattoFront Office Manager
1 / 5
door een geverifieerde reiziger

Deze reiziger gaf alleen een score Geplaatst op 5 okt. 2023 op Hotels
1 / 5
door een geverifieerde reiziger

Geplaatst op 5 okt. 2023
Opmerking van Hotelbeheer
27 okt. 2023 door executivebbHotelbeheer
Dear Nina,Thank you for your recent stay and for the candid review. We want every guest to have an outstanding time and leave with a lasting, favorable impression. We fell short in making that happen for you and we are truly sorry. We take our guests feedback very seriously, may I invite you to contact me directly on my e-mail: executivebb@sinahotels.com so that we may find out more details of your visit and can investigate the issues you raised in more detail.Despite this unfortunate experience, we hope that you will consider staying at our property again in the near future, so we may have another opportunity to provide to you a more memorable experience. Kind regards,Marco BrattoFront Office Manager
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