I booked a room with 2 queens but offered 2 full size instead. They left me with no choice because it was a late check in. There is a hidden charge of $30 and I asked them what that was and they told me it was a tax for ME. I told them I have paid the room charge and tax when booking with Expedia. They told me I need to pay for that and contact Expedia. Other than that. This hotel is very old with no elevator. I would recommend to stay away from it.
Opmerking van Hotelbeheer
28 feb. 2024 door General ManagerHotelbeheer
Dear Hoi Yiu,We thank you for choosing our hotel again and for letting us know about your experience. We would like to apologize for not exceeding your expectations. We regret the issue with the room type, late check-ins can sometimes limit our room availability, but we acknowledge the importance of honoring our guests' preferences. Regarding the charge of 30, we sincerely apologize for any confusion and encourage you to reach out to us for any clarifications. Moreover, as a historic property, we strive to preserve the characteristics of the property. Once again we apologize for any inconvenience, and we hope you will give us another chance to demonstrate the hospitality you should have received from us on this visit.Sincerely, Tori Hicinbothem General Manager