Geplaatst op 19 mrt. 2020
The staff was mostly friendly. There were some on reception who were not. Our room had a really loose toilet seat. It was being fixed as we walked in, but did not really stay fixed. There was also an intermittent septic smell in the bathroom. It pervaded the whole room at times. It was attended to by several people at various times, but not fixed. They finally said they would move us, but it was the day before we were to leave, so, not really helpful.
Generally, the staff was friendly and helpful. There were nice amenities. Check in was nice, with a cold towel, drink and lots of paperwork.
Opmerking van Hotelbeheer
20 mrt. 2020 door Hotel ManagementHotelbeheer
Thank you for choosing SUNRISE Holidays Resort and for taking your time to write a review. We apologize that your experience was regrettably less than satisfying. Kindly be assured that your remarks and issues will be addressed to the management team and we will evaluate these matters moving forward, as we strive to care more effectively to the needs of our guests. We value your comments and hope to serve you better in the future.