Geplaatst op 28 jan. 2024
Overall we enjoyed our stay but felt it was not a 5* hotel. Quite tired for a "recently renovated" Premium room.
Good variety and quantity of food in the main buffet restaurant. Quality was a mixed bag - there was always something good at every meal though.
The room was good apart from stinking drains in the bathroom. Easily solved by blocking them with the flannels provided but reporting the problem to the hotel had no effect so we suspect it's an expected problem with all Egyptian sewer systems.
The blanket was stained and edge binding was ripped in one corner, resulting in a serious trip, torn muscle and continuing ankle pain and suffering - staff member from guest services it was reported to did not seem concerned or apologetic enough or likely to remedy it for others.
The "app" was awful. Very slow and inefficient. Restaurant bookings made through it never reached the restaurants. Wifi started off slow and got slower after an "upgrade" but there was at least a signal in most places.
We are lucky to have survived the driving supplied by Ali at the taxi desk on our overnight trip to Luxor. The driver was clearly overworked and tired, as well as driving dangerously fast and aggressively. Allowing Ali to operate from the hotel reflects badly on the hotel and our experience of it. We expected his company would have been checked and approved by the hotel.
Einegar and Tarak at the Splash bar were friendly and helpful. Most other staff were good but sometimes too eager.
Opmerking van Hotelbeheer
29 jan. 2024 door The Hotel management.Hotelbeheer
Dear Mr. Christopher! We would like to thank you for taking the time to share you note regarding your last stay in our property. We were really concerned to know that you did not enjoy your stay with us, please accept our sincere apologies. Kindly note we appreciate your comments, please assured that your feedback is shared with the concerned for direct rectification,your stay feedback are of great importance to us, only through your feedback and ratings can we aim to improve the service our guests’ receive, and in today’s world this is essential. At last, we do appreciate your point of view and you will be always welcomed whenever you decide to visit our hotel in any future occasion. Best regards. Hotel management