Op basis van 1.521 geverifieerde beoordelingen
4,4 Hygiëne kamer
4,4 Service & personeel
4,3 Comfort kamer
4,2 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger uit Aguanga
Geplaatst op 18 apr. 2024
Friendly staff, well appointed rooms. Clean.
Opmerking van Hotelbeheer
18 apr. 2024 door Danny Hotelbeheer
Thank you for staying with us, we hope you return again someday.
door een geverifieerde reiziger
Geplaatst op 16 apr. 2024
This is our favorite place to stay and staff is great.
Opmerking van Hotelbeheer
17 apr. 2024 door General ManagerHotelbeheer
Dear Yolanda, We are delighted to hear that Best Western Plus Island Palms Hotel & Marina is your favorite place to stay! Our team takes great pride in providing exceptional service, and it's wonderful to know that you found our staff to be great. We strive to create a welcoming and comfortable atmosphere for all our guests, and your positive feedback serves as a testament to our efforts. Thank you for choosing to stay with us, and we look forward to welcoming you back to Best Western Plus Island Palms Hotel & Marina soon!Barbara ThompsonGeneral Manager
door een geverifieerde reiziger uit USAF Academy
Geplaatst op 16 apr. 2024
4 o’clock is kind of late to check in. Especially when you have to be at a wedding at 1730. Contacted staff at 1030 was told they would call me when room was ready. Staff did not contact us. We went back at 2:30 we staff told us they would check status of room. The room was ready however supervisor did not approve. 15 min later staff came by the lobby where we were sitting to let us the room was ready.
Opmerking van Hotelbeheer
16 apr. 2024 door Danny Hotelbeheer
Unfortunately we do not guarantee early check in , we did however provide you with one at 2:45 pm. I hope you enjoyed the wedding.
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
This has always been our go to for San Diego. This is the 2nd Time I've had problems with our room. I booked a suite and they tried to give me a Jr Suite with no Kitchen. They ended up giving us our suite but we had to wait several hours for our room. Way past the 4:00 check in. I'm very disappointed. I'm not sure I will ever stay there again.
Opmerking van Hotelbeheer
16 apr. 2024 door General ManagerHotelbeheer
Dear Michelle, We regret to hear about your recent experience at our hotel. It is concerning to learn that you encountered issues with your room reservation, particularly with the type of suite you were assigned and the delay in receiving your room. We apologize for any inconvenience this caused and understand your disappointment. Please rest assured that we take your feedback seriously and will address the issues raised to ensure that they do not reoccur in the future. We truly value your loyalty as a returning guest, and we hope to have the opportunity to regain your trust and welcome you back for a seamless and enjoyable stay in the future.Barbara ThompsonGeneral Manager
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
Opmerking van Hotelbeheer
16 apr. 2024 door General ManagerHotelbeheer
Dear Ronald, We are thrilled you had an excellent stay at Best Western Plus Island Palms Hotel & Marina, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Barbara ThompsonGeneral Manager
door een geverifieerde reiziger uit Palgrave
Geplaatst op 14 apr. 2024
Opmerking van Hotelbeheer
16 apr. 2024 door General ManagerHotelbeheer
Dear Jonathan, We are thrilled you had an excellent stay at Best Western Plus Island Palms Hotel & Marina, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Barbara ThompsonGeneral Manager
door een geverifieerde reiziger
Geplaatst op 13 apr. 2024
My family and I enjoyed our stay. Everyone was courteous and helpful. The restaurant I forget the exact name of it it’s located in the lobby area. Anyways there was an older gentlemen as our waiter. He went out of his way to attempt to brighten up my 6 year old sons attitude. My wife and I really appreciated that. Thank you we will be back.
Opmerking van Hotelbeheer
14 apr. 2024 door General ManagerHotelbeheer
Dear Mr. Ibarra, Thank you for sharing a review about your stay at Best Western Plus Island Palms Hotel & Marina. We are delighted to learn that you and your family enjoyed your time with us. It brings us joy to hear that our associates, especially in our onsite restaurant, Blue Wave Bar and Grill, went above and beyond to uplift your son's mood. We are pleased that their efforts positively impacted your experience, and we will be sure to pass along your kind words to our team. We value your feedback and look forward to welcoming you and your family back for another memorable stay.Barbara ThompsonGeneral Manager
door een geverifieerde reiziger uit USAF Academy
Geplaatst op 13 apr. 2024
Great place to stay
Opmerking van Hotelbeheer
14 apr. 2024 door General ManagerHotelbeheer
Dear Giuseppe, Thank you for the outstanding review of your stay at Best Western Plus Island Palms Hotel & Marina. It is a pleasure to know we exceeded all of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. It was our pleasure accommodating you, and we look forward to your next visit with us.Barbara ThompsonGeneral Manager
door een geverifieerde reiziger
Geplaatst op 11 apr. 2024
Todo excelente, lugar muy bonito, buen restaurante, para disfrutar ... un poco lejos del centro o areas comerciales, pero si lo que buscas es tranquilidad y comodidad, este es el lugra.
Opmerking van Hotelbeheer
13 apr. 2024 door General ManagerHotelbeheer
Dear Paul, Thank you for sharing a review about your recent stay at Best Western Plus Island Palms Hotel & Marina. We are delighted you found our location tranquil and our on-premises bar/lounge, Blue Wave Bar and Grill, enjoyable. We are grateful for your kind words and are thrilled to know that you had a pleasant stay with us. Should your travels bring you back to the area, we look forward to welcoming you again for another wonderful experience.Barbara ThompsonGeneral Manager
door een geverifieerde reiziger uit Aspen
Geplaatst op 11 apr. 2024
Opmerking van Hotelbeheer
13 apr. 2024 door General ManagerHotelbeheer
Dear Richard, Thank you for the rating of Best Western Plus Island Palms Hotel & Marina. It is a pleasure to know we exceeded all of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We are delighted your stay was perfect in every way, and we look forward to your next visit with us.Barbara ThompsonGeneral Manager
