Staff upon arrival at noon was not helpful. Called for 3 hours in the morning to try and alter my booking and check in time alittle earlier but phone was off the hook for 3 hours. Filed a complain and got nowhere. Came back at about 8pm that day to check and front desk staff checked me in only to find out the room she gave me had someone already in there checked in under my name. Luckily the Hotel manager which I forget the gentleman’s name was very helpful and making sure me and my family got our issues resolved in a very timely manner.
Opmerking van Hotelbeheer
28 mrt. 2024 door With Thanks, Vebi RexhepiHotelbeheer
Anthony, I am so sorry to hear about the inconvenience that you had to experience. I will follow up with the staff to make sure that we avoid from this ever happening again. I'm glad I was able to help and make things better after assisting you. Please reach back out if you ever need anything.