Op basis van 1.522 geverifieerde beoordelingen
4,4 Hygiëne kamer
4,4 Service & personeel
4,3 Comfort kamer
4,2 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 24 apr. 2024
The staff was awesome
Opmerking van Hotelbeheer
24 apr. 2024 door Benjamin NelsonHotelbeheer
Greetings Michelle, Thank you for choosing Best Western Plus Island Palms Hotel & Marina for your recent stay in San Diego. We strive to exceed our guest's expectations and are thrilled to hear this nice comment. Thank you again for being our guest. See you next time you are in our lovely city. Best, Benjamin NelsonDirector of Guest Services
door een geverifieerde reiziger
Geplaatst op 21 apr. 2024
Opmerking van Hotelbeheer
23 apr. 2024 door General ManagerHotelbeheer
Dear Rolando, We are delighted we exceeded your expectations for an outstanding stay at Best Western Plus Island Palms Hotel & Marina, and we thank you for sharing your experience with other travelers. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to the area.Barbara ThompsonGeneral Manager
door een geverifieerde reiziger
Geplaatst op 21 apr. 2024
Muy mal olor el edificio donde se encontraba mi habitación.
Opmerking van Hotelbeheer
22 apr. 2024 door General ManagerHotelbeheer
Dear Mr. Augusto, Thank you for your evaluation of your time with us. We are sorry we did not provide you with the refreshing and revitalizing stay that you deserved. We take the cleanliness of our hotel very seriously, and steps are already underway to ensure this is not repeated. We would welcome another opportunity to show you our commitment to providing each guest with an enhanced and meaningful experience. Thank you for staying with us, and we wish you all the best with your travels.Barbara ThompsonGeneral Manager
door een geverifieerde reiziger uit Shallotte
Geplaatst op 20 apr. 2024
Opmerking van Hotelbeheer
22 apr. 2024 door General ManagerHotelbeheer
Dear Richard, Thank you for taking the time to share that your stay at Best Western Plus Island Palms Hotel & Marina was perfect in every way. We love receiving ratings like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Barbara ThompsonGeneral Manager
door een geverifieerde reiziger
Geplaatst op 19 apr. 2024
The location was the most important thing for us.
Opmerking van Hotelbeheer
20 apr. 2024 door General ManagerHotelbeheer
Dear Richard, Thank you for sharing about your experience at the Best Western Plus Island Palms Hotel & Marina. We are pleased to know our location worked well for your trip. With our waterfront location close to Ocean Beach, SeaWorld, and the San Diego Zoo, we love providing our guests with a great place to enjoy all that our city has to offer. We hope to welcome you back soon, and we wish you all the best with your travels. Barbara ThompsonGeneral Manager
door een geverifieerde reiziger
Geplaatst op 18 apr. 2024
Nice place to stay
Opmerking van Hotelbeheer
19 apr. 2024 door General ManagerHotelbeheer
Dear Bensalem, Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for sharing your feedback. It is a pleasure to know we exceeded all of your expectations! From our incredible views, oceanfront location, and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We look forward to welcoming you back soon!Barbara ThompsonGeneral Manager
door een geverifieerde reiziger uit Aguanga
Geplaatst op 18 apr. 2024
Friendly staff, well appointed rooms. Clean.
Opmerking van Hotelbeheer
18 apr. 2024 door Danny Hotelbeheer
Thank you for staying with us, we hope you return again someday.
door een geverifieerde reiziger
Geplaatst op 16 apr. 2024
This is our favorite place to stay and staff is great.
Opmerking van Hotelbeheer
17 apr. 2024 door General ManagerHotelbeheer
Dear Yolanda, We are delighted to hear that Best Western Plus Island Palms Hotel & Marina is your favorite place to stay! Our team takes great pride in providing exceptional service, and it's wonderful to know that you found our staff to be great. We strive to create a welcoming and comfortable atmosphere for all our guests, and your positive feedback serves as a testament to our efforts. Thank you for choosing to stay with us, and we look forward to welcoming you back to Best Western Plus Island Palms Hotel & Marina soon!Barbara ThompsonGeneral Manager
door een geverifieerde reiziger uit USAF Academy
Geplaatst op 16 apr. 2024
4 o’clock is kind of late to check in. Especially when you have to be at a wedding at 1730. Contacted staff at 1030 was told they would call me when room was ready. Staff did not contact us. We went back at 2:30 we staff told us they would check status of room. The room was ready however supervisor did not approve. 15 min later staff came by the lobby where we were sitting to let us the room was ready.
Opmerking van Hotelbeheer
16 apr. 2024 door Danny Hotelbeheer
Unfortunately we do not guarantee early check in , we did however provide you with one at 2:45 pm. I hope you enjoyed the wedding.
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
This has always been our go to for San Diego. This is the 2nd Time I've had problems with our room. I booked a suite and they tried to give me a Jr Suite with no Kitchen. They ended up giving us our suite but we had to wait several hours for our room. Way past the 4:00 check in. I'm very disappointed. I'm not sure I will ever stay there again.
Opmerking van Hotelbeheer
16 apr. 2024 door General ManagerHotelbeheer
Dear Michelle, We regret to hear about your recent experience at our hotel. It is concerning to learn that you encountered issues with your room reservation, particularly with the type of suite you were assigned and the delay in receiving your room. We apologize for any inconvenience this caused and understand your disappointment. Please rest assured that we take your feedback seriously and will address the issues raised to ensure that they do not reoccur in the future. We truly value your loyalty as a returning guest, and we hope to have the opportunity to regain your trust and welcome you back for a seamless and enjoyable stay in the future.Barbara ThompsonGeneral Manager
