Op basis van 1.316 geverifieerde beoordelingen
4,6 Hygiëne kamer
4,5 Service & personeel
4,4 Comfort kamer
4,5 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 9 aug. 2022
There is nothing grand about this Hyatt. Walls are paperthin and I could hear every next door conversation. No minibar, no roomservice, no in house store to buy any water/beverage/snack in the evening. Breakfast is substandard at premium pricing. Water pressure on the 25th floor was zero, but good on the 12th floor. Multiple lights in room did not work. Gym needs proper cleaning with the level of dust under and on the machines just unacceptable. Beds are comfortable and location is good/convenient.
Opmerking van Hotelbeheer
15 aug. 2022 door AVHotelbeheer
Good afternoon,
Thank you for taking the time to provide us with feedback. We apologize for any inconvenience that you experienced during your stay. During your stay if you're ever experiencing noise issues please let us know so we can make the necessary adjustments to accommodate you. For our food and beverage options we have our OneUp bar that is open on the Mezzanine everyday from 4p.m - 11p.m and you can order food until 10:30p.m. In the morning during the breakfast hours you can also purchase items from the Market which has beverages and snacks. We apologize for the low water pressure that you experienced in your room. We'll ensure that we clean the gyms in all areas to reflect a clean space. Again, thank you for this feedback as it'll allow us to improve in all those areas. We hope you have a nice rest of your day and look forward to seeing you soon.
door een geverifieerde reiziger
Geplaatst op 23 apr. 2024
The staff was amazing and the restaurant on the property is good too. It’s a very clean hotel and steps away from shopping and union square.
Opmerking van Hotelbeheer
23 apr. 2024 door AnaHotelbeheer
Dear Anna,We appreciate your feedback. Thank you for choosing to stay with us while in San Francisco. We're delighted to hear that our staff exceeded your expectations, and you enjoyed your dining experience and the cleanliness of our hotel. We hope to welcome you back soon!
door een geverifieerde reiziger
Geplaatst op 19 apr. 2024
Liked the location! Near cable cars, streetcars, union square and a short distance to Chinatown and the Wharf. A little dated but had a fantastic staff!!
Opmerking van Hotelbeheer
19 apr. 2024 door JanetHotelbeheer
Dear Heidi,Thank you for providing a review on our Hyatt Regency New Orleans. We are delighted to hear you liked the location, nearby cable cars, Union Square, the Wharf and the short distance to Chinatown. We are extremely pleased to hear how fantastic the staff was. They will be happy to hear this too. We will share your feedback with our team regarding how the hotel was a little dated, so this can be taken into consideration for future hotel improvements. We hope to have the pleasure of you staying with us in the future.Warm regards,
door een geverifieerde reiziger
Geplaatst op 10 apr. 2024
Increíble
Opmerking van Hotelbeheer
11 apr. 2024 door JamisonHotelbeheer
Hello Isis, Thank you for your wonderful review! We're delighted that you had an incredible stay with us, and we hope to welcome you back as our guest again soon at Grand Hyatt San Francisco! Best regards,Jamison
door een geverifieerde reiziger
Geplaatst op 10 apr. 2024
Opmerking van Hotelbeheer
11 apr. 2024 door RebeccaHotelbeheer
Hello Yayoi,Thank you for your feedback and recent stay at Grand Hyatt San Francisco. It was our pleasure to welcome you. We hope to see you again.Warm regards,Rebecca
door een geverifieerde reiziger
Geplaatst op 2 apr. 2024
The room was typical for a large hotel chain, large and clean. The service however was terrible. My colleague and I were treated so disrespectfully on more than 3 occasions by different staff members. Hopefully they work on their customer service.
Opmerking van Hotelbeheer
3 apr. 2024 door TravisHotelbeheer
Hello Rebecca!Thank you for taking the time to provide your review of our hotel. We would like to apologize that you did not receive the customer service you would expect from Hyatt. Please reach out to us via one of our social or chat channels as we would like the opportunity to speak with you further about your stay. We look forward to hearing from you. Warm Regards, Travis
door een geverifieerde reiziger
Geplaatst op 24 mrt. 2024
Opmerking van Hotelbeheer
25 mrt. 2024 door BetsyHotelbeheer
Dear Robert,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,
door een geverifieerde reiziger
Geplaatst op 24 mrt. 2024
We stay at a lot of places and this was the first time we didn’t like the stay
Opmerking van Hotelbeheer
24 mrt. 2024 door LindseyHotelbeheer
Dear Andew,Thank you for your review. I am very sorry to learn of your disappointment. Please contact us on one of our Social Media outlets such as Facebook, Twitter, or by using our World of Hyatt chat to further assist you. We hope to keep you as a valued guest and would like to work with you to get this fully resolved. We hope to hear from you soon.Best Regards,
door een geverifieerde reiziger
Geplaatst op 10 mrt. 2024
Opmerking van Hotelbeheer
11 mrt. 2024 door LauraHotelbeheer
Dear Pam, Thank you for taking the time to provide your rating. We truly hope your stay with us was enjoyable and we hope to have the pleasure of welcoming you back soon. Best regards,
door een geverifieerde reiziger
Geplaatst op 8 mrt. 2024
Need parking
Opmerking van Hotelbeheer
8 mrt. 2024 door MelindaHotelbeheer
Dear Aman,Thank you for taking the time to review our property. We have noted your concern about the need for parking and will forward your feedback to our management team. We hope to have the opportunity to welcome you back to Grand Hyatt San Francisco again soon!Warm regards,Melinda
