Op basis van 612 geverifieerde beoordelingen
4,6 Hygiëne kamer
4,5 Service & personeel
4,6 Comfort kamer
4,4 Staat hotel
Geverifieerde beoordelingen van Expedia
door PFM
Aangenaam ondanks overlast werkzaamheden
Geplaatst op 25 feb. 2016 op HotelsUiterst aangenaam hotel met vriendelijk personeel. Jammer genoeg wordt er voor het hotel al 2 jaar aan de weg gewerkt waardoor verkeersopstoppingen n vervelende bijkomstigheid zijn. Daarnaast wordt er in het hotel aan u facelift gewerkt dus nogal wat overlast van lawaai. Dit werd echter door Sarah van front office op een geweldige manier opgevangen en gecompenseerd. Chapeau hiervoor!
door een geverifieerde reiziger uit Santo domingo
Geplaatst op 5 apr. 2024
Very good
Opmerking van Hotelbeheer
12 apr. 2024 door Isabel SantosHotelbeheer
Dear John,Thank you very much for your review.We appreciate you taking the time to tell us that you had a wonderful stay at Mandarin Oriental, Santiago. All the staff works with the illusion of offering dazzling experiences and knowing that you have received it, fills us with satisfaction and motivation.Cordially yours,Isabel SantosGuest Relations Manager
door een geverifieerde reiziger
Geplaatst op 4 apr. 2024
Great views, beautiful garden, modern and luxurious rooms, excellent service.
Opmerking van Hotelbeheer
12 apr. 2024 door Isabel SantosHotelbeheer
Dear Henry,I would like to thank you for choosing Mandarin Oriental for your recent visit to Santiago and for taking the time to write to us and share your positive experience.We are delighted that you enjoyed your stay with us and that we have delivered on our promise to provide memorable experiences for all our guests and visitors. I will make sure that your kind words are shared with the entire team, knowing that they will be delighted to read them and also gain further motivation and encouragement.Cordially yours,Isabel SantosGuest Relations Manager
door een geverifieerde reiziger
Geplaatst op 28 mrt. 2024
Temperature in rooms unbearable. Windows are exposed to direct sun and are not isolated.
Rooms were not clean when checking in.
Toiletries insufficient, had to ask the staff for everything.
Pool towels are nasty!.
Opmerking van Hotelbeheer
30 mrt. 2024 door Isabel SantosHotelbeheer
Dear Ramon,Thank you very much for having chosen Mandarin Oriental, Santiago and for taking your valuable time sharing with us your comments on the situations that affected your experience.We are sorry to hear about the air conditioning. The design of the air conditioners have a limited range, which added to the high outside temperature, sometimes falls below expectations. We apologize for the discomfort this may have caused you. We care about achieving 100% satisfaction of all our guests, and your review helps us a lot on our ultimate goal of keep always improving the service provided. We hope to fully meet with your expectations on a future occasion, and we remain attentive to any further comments or suggestions you may have.Cordially yours,Isabel SantosGuest Relations Manager
door een geverifieerde reiziger
Geplaatst op 27 mrt. 2024
Spacious hotel.
Safe area.
Opmerking van Hotelbeheer
27 mrt. 2024 door Isabel SantosHotelbeheer
Dear Ramon,Thank you very much for writing a review about your experience at our hotel.We are concerned that your stay was not entirely satisfactory, we apologize if the service was not personalized enough to meet your expectations.If its comfortable for you, we would appreciate if you could tell us a little more about it. Your feedback will allow us to continually improve and better accommodate our guests.We look forward to welcoming you back to Mandarin Oriental Santiago in the near future. Yours sincerely, Isabel SantosGuest Relations Manager
door een geverifieerde reiziger
Geplaatst op 27 mrt. 2024
Opmerking van Hotelbeheer
17 apr. 2024 door Isabel SantosHotelbeheer
Estimado Benjamin,Gracias por su comentario.Agradecemos que se tome el tiempo de contarnos que tuvo una fantástica estadía en Mandarin Oriental, Santiago. Todo el staff trabaja con la ilusión de ofrecer experiencias deslumbrantes y saber que lo ha recibido, nos llena de satisfacción y motivación.Reciba un saludo muy cordial, Isabel SantosGuest Relations Manager
door een geverifieerde reiziger
Geplaatst op 24 mrt. 2024
Opmerking van Hotelbeheer
27 mrt. 2024 door Isabel SantosHotelbeheer
Dear Elizabeth,Thank you for staying with us during your recent visit to Santiago and taking the time to write about your experience. Our entire team is glad for your positive feedback, and it encourages us to continue to thrive to deliver memorable moments to all our guest.Hope to see you soon again with us.Cordially yours,Isabel SantosGuest Relations Manager
door een geverifieerde reiziger
Geplaatst op 22 mrt. 2024
Beautiful property, amazing views and big spacious garden area with pool and waterfall. The service is excellent, the food options are great from poolside, breakfast buffet, and restaurants. I really was impressed by the bakery that turns amazing patisserie on a daily basis (in house). The rooms are spacious and well appointed. I really enjoyed my visit.
Opmerking van Hotelbeheer
22 mrt. 2024 door Isabel SantosHotelbeheer
Dear Joseph,Thank you so much for this nice review about our hotel. Our main goal is to provide memorable moments for our guests and your feedback motivates us to work happily towards delivering the best experiences to our guests.Hope to see you again soon at Mandarin Oriental, Santiago.Cordially yours,Isabel Santos Guest Relations Manager
door een geverifieerde reiziger uit Belo Horizonte
Geplaatst op 11 mrt. 2024
Excelente localização . Área da piscina é maravilhosa .
Opmerking van Hotelbeheer
14 mrt. 2024 door Isabel SantosHotelbeheer
Prezado Carlos,É um prazer receber o seu comentário. Muito obrigado por escolher o nosso hotel e por compartilhar a sua experiência conosco. Estamos muito contentes em saber que vivenciara uma experiência memorável no Mandarin Oriental Santiago.Esperamos recebê-lo de volta em breve e que você possa mais uma vez desfrutar de uma viagem inesquecível.Atenciosamente,Isabel SantosGuest Relations & Club Manager
door een geverifieerde reiziger
Geplaatst op 7 mrt. 2024
Opmerking van Hotelbeheer
27 mrt. 2024 door Isabel SantosHotelbeheer
Dear Sreenivasan,Thank you very much for your review. We are concerned about your feelings and needs, so it would be a great help for us if you could explain if there is any specific reason or it is due to a general feeling for not rating us higher.Knowing about our guests experiences, allows us to improve aspects by working in line with the expectations of those who visit us. Cordially yours,Isabel SantosGuest Relations Manager
