Geplaatst op 26 feb. 2024
The main issue is that the rooms have a lot of short coming - water does not drain, We had a air conditioner leaking water in the room and mattresses moving easily etc. I must say the front desk staff was outstanding, Extremely helpful in trying to sort out our concerns. Plus for any help we needed, Taxi, directions, tours etc, always willing to help. With all the issues - would definitely stay there again as its very centrally located.
Opmerking van Hotelbeheer
27 feb. 2024 door Anaís Mella Hotelbeheer
Dear Rohan, we appreciate your comments about our Hotel Fundador. We are sorry for the inconvenience during your stay, we will work with our team to solve the aforementioned aspects. We value your kind comment about our reception staff, our team is more than welcome to receive your concerns. Thank you for your feedback and we hope to welcome you again soon!SincerelyAnaís MellaCustomer Experience Analyst at Hotel Fundador