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Beoordelingen van Hilton Sedona Resort at Bell Rock

4 out of 5
Hilton Sedona Resort at Bell Rock
90 Ridge Trail Dr, Sedona, AZ

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 484 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 277 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 107 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 75 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 59 van 1002 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

8,0/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Ron

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great experience all around! We will definitely be back!
4 nachten verbleven in april 2024
Reactie van Javi op 17 apr 2024
Greetings. Thank you so much for your response. It is nice to hear how much you enjoyed your stay. Travel safe. -Javier

8/10 – Goed

Pranathi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Conner op 15 apr 2024
Thank you for your response!

8/10 – Goed

lillian

Reisde met familie
Positief: Netheid
.
2 nachten verbleven in april 2024
Reactie van Conner op 5 apr 2024
Thank you for your response!

8/10 – Goed

Dereck

Reisde met familie
Positief: Personeel en service
Great location!
3 nachten verbleven in maart 2024
Reactie van Conner op 26 mrt 2024
Thank you so much for your response! We hope you had a wonderful stay and stay with us again soon!

4/10 – Matig

Jeff

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We were very disappointed in the very limited food options. The room was very nice, but why no free internet? And who would pay $10 for a pastry?
1 nacht verbleven in februari 2024
Reactie van - op 1 mrt 2024
I will forward your complaints to our management. Thank you.

10/10 – Uitstekend

Tammy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in november 2023
Reactie van Conner op 27 feb 2024
Thank you for your response! We are glad to see that you had a good time! We hope you come to visit us again!

8/10 – Goed

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely beautiful facility and very convenient, likely the best resort in the Sedona area. This is an expensive property due to the amenities. My only negative is charging for parking $20 per day when the lot is self-park and has ample room. Makes zero sense.
6 nachten verbleven in februari 2024
Reactie van Conner op 19 feb 2024
Thank you very much for your response! I will forward the information about the parking to our management team! We hope you had a wonderful stay and visit us again!

10/10 – Uitstekend

Kristen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Hotel was very accommodating, clean, and had very polite and helpful employees. It had wonderful views of the surrounding mountains. The rooms were clean and well kept, the dinning room had plenty of food options and great room service. The hotels location was in walking distance to restaurants and shops. I enjoyed the star gazing activities and live music during dinner. Would definitely recommend to friends and family and will be returning when we visit Sedona again.
3 nachten verbleven in februari 2024
Reactie van Kelli op 16 feb 2024
Thank you for the wonderful feedback. We enjoyed having you as our guest!

2/10 – Ontzettend slecht

Pamela

Positief: Staat van de accommodatie en faciliteiten
We need paid $259 for five nights. Booked out one night. Came back again again for one night and price was $469. Outrageous!
1 nacht verbleven in januari 2024
Reactie van Kelli op 30 jan 2024
Thank you for the feedback.

10/10 – Uitstekend

Ana

2 nachten verbleven in december 2023
Reactie van Kelli op 3 jan 2024
Thank you for the feedback!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotels Is nice and staff was great. They charged to park the car…. Took away from the elegance of our stay. Just add it to the room rate
3 nachten verbleven in december 2023
Reactie van Kelli op 3 jan 2024
Thank you for the feedback!

6/10 – Redelijk

Sibabrata

Reisde met familie
Positief: Personeel en service
1 nacht verbleven in december 2023
Reactie van Kelli op 3 jan 2024
Thank you for the feedback!

10/10 – Uitstekend

Jennifer

1 nacht verbleven in december 2023
Reactie van Kelli op 3 jan 2024
Thank you for the feedback!

10/10 – Uitstekend

Emelia

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was lovely and so fun. I do wish their restaurant was better. It had fun activities but the food was expensive and honestly terrible. Everything else - the service and the spa were awesome. Lots of options to dine elsewhere...I would avoid their restaurant.
3 nachten verbleven in november 2023
Reactie van Kelli op 28 nov 2023
Thank you for the feedback!

6/10 – Redelijk

Wendy

Reisde met huisdieren, Reisde met familie
Negatief: Voorzieningen
Sedona is beautiful and very expensive all around. We travel a lot, and this resort was very over-priced and underwhelming. The staff at the front desk was wonderful, and we had a mixed experience with customer service in the restaurant. It was an extreme between some very wonderful servers to the most cold and grumpy servers that we've ever expereinced. Especially the coffee bar staff in the morning. All I heard from them was how much they wished they could have called in sick. The room was decent, the beds were comfortable, and for over $400/night, you'd think there would be silverware in the kitchen or hand towels, cups, dishes, or something in the kitchen. I had a spa service, and the massage therapist was great, but the spa itself was concerning. The hot tub wasn't working, the steam room smelled moldy, and it was the most I have ever paid for a massage anywhere. The fitness center, however, was great and our Thanksgiving buffet meal was incredible. Our whole experience was a range from great to shocking or disappointing wherever we were at this resort. I wouldn't choose to stay here again.
4 nachten verbleven in november 2023
Reactie van Kelli op 25 nov 2023
Thank you for the feedback.

2/10 – Ontzettend slecht

Crew

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Customer Service was awful
1 nacht verbleven in november 2023
Reactie van Kelli op 23 nov 2023
Thank you for the feedback.

4/10 – Matig

Michael

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service
Nice place to stay, but quite a rip off. Room was 850 / night with 55 dollar per resort fee and then a 18 dollar daily charge for parking. Definitely not worth the price.
4 nachten verbleven in oktober 2023
Reactie van Kelli op 4 nov 2023
Thank you for the feedback!

4/10 – Matig

David

Negatief: Personeel en service
Property is outdated. The room we had in our suite had a view of the parking lot which was about 10ft away and loud. The restaurant food was a joke - I ordered the chicarones appetizer for $20 and it was literally a handful gas station porkrines tossed over guacamole. My medrare wagyu burger was well done and tasteless. The French fries had been fried and refried so they were extra extra old and crispy. Finally, apparently you have to opt in to having your room serviced otherwise they won’t make up your room, but they don’t tell you this during checkin. There are way nicer hotels in the area at a more reasonable rate - will not come back
2 nachten verbleven in oktober 2023
Reactie van General Manager op 30 okt 2023
Dear David,All constructive comments are welcome, and we value your input. We are sorry to hear that you were not pleased with our dining options. In addition, we strive to make our housekeeping policies clear so that our guests know what to expect, and we are sorry to hear about any confusion on this matter. Thank you. Sincerely

10/10 – Uitstekend

Antonette

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Kelli op 26 okt 2023
Thank you for feedback!

4/10 – Matig

Ritesh

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Liked the location. Check-in was delayed as room was not ready till 4:15pm.
1 nacht verbleven in oktober 2023
Reactie van Conner op 20 okt 2023
I do apologize for the long wait time. We try to make sure that every room is ready by 4pm and I apologize that we were not up able to have your room ready in time. I will forward your comments to the appropriate managers. Thank you for your feedback.

6/10 – Redelijk

Carolyn

1 nacht verbleven in oktober 2023
Reactie van Kelli op 4 nov 2023
Thank you for the feedback!

10/10 – Uitstekend

Lauro

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I didn’t like that breakfast wasn’t free at this type of resort and was very expensive, other than that great place to stay at.
3 nachten verbleven in september 2023
Reactie van Kelli op 12 okt 2023
Thank you for the feedback.

8/10 – Goed

David C

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Really nice pool area. Suites were a little cramped. Dining options on property left a lot to be desired but there were several excellent dining options within h walking distance. 2 warnings to people considering staying here 1. $60 of additional daily fees. Resort fee, taxes and a parking fee that they did not mention at check in 2. This resort is in Oak Creek not Sedona. It is a 20 minute drive to downtown Sedona. It’s a scenic drive so it isn’t terrible.
4 nachten verbleven in september 2023
Reactie van Kelli op 8 sep 2023
Thank you for the feedback.

10/10 – Uitstekend

Katie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Relaxing getaway
Property was beautiful. Had all the amenities we needed and felt luxurious. The views were spectacular! Would definitely stay here again.
3 nachten verbleven in september 2023
Reactie van - Ida op 6 sep 2023
So glad you had a wonderful stay. I have shared you encouraging comments with the rest of our Hilton staff.

4/10 – Matig

Ratnesh

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in september 2023
Reactie van Kelli op 6 sep 2023
Thank you for the feedback!

8/10 – Goed

Leana

Reisde met familie
Positief: Netheid
Nice tucked away location and clean common areas nice view of Bell Rock from small balcony hotel food overpriced for quality but convenient if you cannot leave resort pool and lounge chairs need updating suite was nice size but four interior doors maybe replace with pocket doors to minimize all the swinging slamming doors AC was not constant and the fireplace remained on at low despite being turned off which contributed to lack of temperature control for the suite
3 nachten verbleven in september 2023
Reactie van - Ida op 6 sep 2023
Thank you for providing feedback regarding your stay. Glad you were able to enjoy a view of Bell Rock. We will update our staff regarding your property and AC concerns. Regarding the flame on the fireplace, it is the pilot light and on year round. We appreciate that you chose Hilton Sedona at Bell Rock for your stay, and hope you will consider staying with us again the next time you are in Sedona.

6/10 – Redelijk

Donna

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Carpet in our room was ripped in different places. The pool lounge chairs had filthy blue covers on them. The bed was uncomfortable and lumpy. They put us in the smallest room possible. Never stay there again
3 nachten verbleven in augustus 2023
Reactie van Kelli op 6 sep 2023
Thank you for the feedback. I apologize for the disappointing stay with us.

8/10 – Goed

Thomas

Reisde met familie
Positief: Personeel en service, voorzieningen
Room was nice and clean. Stairwells and hallways were not quite as clean. Staff was excellent, very friendly and helpful.
3 nachten verbleven in augustus 2023
Reactie van - Ida op 6 sep 2023
Glad to hear your room was pleasant and staff was friendly and helpful. We will update the Housekeeping staff regarding the cleanliness of the stairwells and hallways.

8/10 – Goed

Andreina, doral

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023
Reactie van Conner op 1 sep 2023
Thank you so much for your review! It means a lot to us that you took the time to let us know about your experience! We hope you stay with us again!

10/10 – Uitstekend

James

Reisde met partner
Positief: Voorzieningen
The resort is beautiful! The surrounding area is magnificent! Incredible views!!
7 nachten verbleven in augustus 2023
Reactie van Kelli op 30 aug 2023
Thank you for the feedback!

10/10 – Uitstekend

Laura

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was clean and perfect. Plenty of delicious restaurant choices nearby. The Hilton poolside bartender recommended a fabulous local emergency dentist to take care of an issue I was having. I cannot thank her enough.
2 nachten verbleven in augustus 2023
Reactie van Kelli op 23 aug 2023
Thank you for the feedback!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesome Property
Everything was great. Very nice hotel
1 nacht verbleven in augustus 2023
Reactie van Kelli op 18 aug 2023
Thank you for the feedback!

10/10 – Uitstekend

Rod

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The setting was spectacular. The amenities were great. Particularly enjoyed the pool side bar. My wife had the best message she's ever had.
2 nachten verbleven in juli 2023
Reactie van Kelli op 16 aug 2023
Thank you for the feedback!

4/10 – Matig

Benjamin

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Worn out property. Needs refreshing.
1 nacht verbleven in augustus 2023
Reactie van Kelli op 16 aug 2023
Thank you for the feedback!

10/10 – Uitstekend

Zaid

Positief: Netheid
Negatief: Personeel en service
1 nacht verbleven in augustus 2023
Reactie van Kelli op 16 aug 2023
Thank you for the feedback!

4/10 – Matig

Alexi

Reisde met partner
Negatief: Personeel en service, voorzieningen
When you in Hilton you expect certain level of service . This Hilton fails at all. Property dated and poorly maintained. Pool is beat. You get towel with hole in it not to mention old and uncomfortable lounge chairs. To top it all - they don’t clean your room if you stay less than 4 days. Terrible! Not coming back to this Hilton. Over $300 per night - go to Hyatt down the street.
2 nachten verbleven in augustus 2023
Reactie van Kelli op 16 aug 2023
Thank you for the feedback!

2/10 – Ontzettend slecht

Jen

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is loud, with parties going late into the night and police sirens outside.
1 nacht verbleven in augustus 2023
Reactie van Kelli op 12 aug 2023
Thank you for the feedback!

10/10 – Uitstekend

Heidi

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Love our stay here
Stay was great! Friendly staff, great location and nice rooms.
1 nacht verbleven in augustus 2023
Reactie van Kelli op 11 aug 2023
Thank you for the feedback!

10/10 – Uitstekend

Melinda

1 nacht verbleven in augustus 2023
Reactie van Conner op 1 sep 2023
Thank you so much for your review! It means a lot to us that you took the time to let us know about your experience! We hope you stay with us again!

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
6 nachten verbleven in juli 2023
Reactie van Kelli op 10 aug 2023
Thank you for the feedback!

10/10 – Uitstekend

Evangelina

Reisde met familie
Positief: Voorzieningen
Enjoyed the pool area. The hotel provided beach balls and noodles which I thought was nice. Our grandson really had fun.
3 nachten verbleven in augustus 2023
Reactie van Julio op 9 aug 2023
Thank you for your reply, we greatly appreciate your feedback!

10/10 – Uitstekend

Danielle

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The experience was fantastic!
1 nacht verbleven in augustus 2023
Reactie van Kelli op 7 aug 2023
Thank you for the feedback!

10/10 – Uitstekend

Alma

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Our hotel suite was beautiful! The jet tube was amazing! We will definitely be coming back. Only thing I wish was different was the size of the pool. It’s too small for a big resort.
1 nacht verbleven in augustus 2023
Reactie van Kelli op 6 aug 2023
Thank you for your kind feedback!

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing staff
The Hilton in Sedona was excellent. The staff was incredibly helpful and accommodating in helping my family organize and gear up for a number of adventures. The hotel was clean and spacious and the pool + hot tub were great for the end of the day.
1 nacht verbleven in juli 2023
Reactie van Matthew op 3 aug 2023
Thank you for the feedback, we greatly appreciate it!

2/10 – Ontzettend slecht

Lyrix

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The mattress was super uncomfortable, we couldn’t sleep all night. We slept in a room with 2 queen beds and both experienced the same feeling. Got up with a sore back. The restaurant at the hotel isn’t accommodating if you’re vegan and has a poor selection if you’re vegetarian. The staff was rood and in accommodating. I would never stay there again!
1 nacht verbleven in juli 2023
Reactie van Kelli op 3 aug 2023
Thank you for the feedback!

10/10 – Uitstekend

Maria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2023
Reactie van Kelli op 3 aug 2023
Thank you for the feedback!

2/10 – Ontzettend slecht

Praveen

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van Kelli op 29 jul 2023
Thank you for the feedback!

8/10 – Goed

Nancy

3 nachten verbleven in juli 2023
Reactie van Kelli op 11 aug 2023
Thank you for the feedback!

6/10 – Redelijk

Eric

Positief: Netheid, personeel en service
The pool area is not even close to the picture
1 nacht verbleven in juli 2023
Reactie van Kelli op 21 jul 2023
Thank you for the feedback!

8/10 – Goed

Kazuaki

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Totally good, no problem.
2 nachten verbleven in juli 2023
Reactie van Kelli op 20 jul 2023
Thank you for the feedback!