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Beoordelingen van Hilton Vacation Club Sedona Summit

3.5 out of 5
Hilton Vacation Club Sedona Summit
4055 Navoti Dr, Sedona, AZ

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 692 van 1328 beoordelingen" "
Gastenscore: 8 - Goed. 326 van 1328 beoordelingen" "
Gastenscore: 6 - Redelijk. 148 van 1328 beoordelingen" "
Gastenscore: 4 - Matig. 100 van 1328 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 62 van 1328 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Frank

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Satisfied
1 nacht verbleven in april 2024

10/10 – Uitstekend

Aaron

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent! Very nice
2 nachten verbleven in april 2024
Reactie van Julian Garcia op 19 apr 2024
We appreciate the time taken to complete out survey,I'm happy to hear your stay with us was fabulous.Come back soon :)

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Luis Felix, Assistant General Manager op 17 apr 2024
We are so glad that you had a wonderful stay with us. Please come back and visit us again soon.

10/10 – Uitstekend

Allyson

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Luis Felix, Assistant General Manager op 17 apr 2024
We are so glad that you had a wonderful stay with us. Please come back and visit us again soon.

8/10 – Goed

Jeanette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Julian Garcia op 16 apr 2024
We appreciate the time taken to complete our survey.I'm happy to hear you enjoyed your time with us,come back soon :)Thank you.

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed our stay and the accomodations
4 nachten verbleven in april 2024
Reactie van Alicia Garcia- Manager of Guest Services op 14 apr 2024
Thank you for your review! We are so happy to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon!

10/10 – Uitstekend

Jessica

2 nachten verbleven in april 2024
Reactie van Julian Garcia op 15 apr 2024
We appreciate the time you took to complete our survey regarding your recent stay with us, So happy to hear you enjoyed your time with us,come back soon :)Thank you.

10/10 – Uitstekend

Ivan

Reisde met familie
Positief: Netheid, personeel en service
Great stay would definitely recommend
2 nachten verbleven in april 2024
Reactie van Alicia Garcia- Manager of Guest Services op 14 apr 2024
Thank you for your review! We are so happy to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon!

10/10 – Uitstekend

Magali

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed at this amazing hotel during our stay in Sedona! We were greeted with a smile and the staff were all so friendly and helpful! There was a nice hike close by and many amenities! Everything we wanted to do was minutes away as well!
2 nachten verbleven in april 2024
Reactie van Alicia Garcia- Manager of Guest Services op 14 apr 2024
Thank you so much for your review! We are so happy to hear that you enjoyed your time here with us! We look forward to welcoming you back again soon!

10/10 – Uitstekend

JULIE

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful room with beautiful views. Plenty of parking and we felt safe
3 nachten verbleven in april 2024
Reactie van Luis Felix, Assistant General Manager op 13 apr 2024
Thank you for taking the time to leave us a review. We are so glad to understand that you had a wonderful time with us. Please come back and see us again soon.

10/10 – Uitstekend

YEVGENIY

2 nachten verbleven in april 2024
Reactie van Alicia Garcia- Manager of Guest Services op 14 apr 2024
Thank you so much for your rating! We are so happy to hear that you enjoyed your time here with us! We look forward to welcoming you back on a return visit!

10/10 – Uitstekend

Kim

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved the amount of space we had. Decor was a little dated & lighting was kind of dim, but overall it was great for relaxing. The view from the room was amazing.
3 nachten verbleven in april 2024
Reactie van Julian Garcia op 12 apr 2024
We appreciate the time you took in completing our survey.I'm happy to hear your time with us was most enjoyable .Come back soon :)

4/10 – Matig

Antonietta

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room is run down
4 nachten verbleven in april 2024
Reactie van Alicia Garcia- Manager of Guest Services op 11 apr 2024
Thank you for your feedback. We are very sorry to hear that we failed to meet your expectations. We strive daily to provide the best guest experience, and we are very saddened to hear that we missed the mark. We appreciate you taking the time to share about your stay, and we hope to have the opportunity to deliver a better experience on a return visit.

10/10 – Uitstekend

STEVE

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Secluded in a less busy side of Sedona. Easy access to everything. First rate property!
3 nachten verbleven in april 2024
Reactie van Julian Garcia op 11 apr 2024
We appreciate the time you took in completing our survey.So happy to hear you enjoyed your recent stay with us.We hope to see again, so you may experience a wonderful time once again :)

10/10 – Uitstekend

Madelyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Hilton Vacation Club was the perfect property for my family's spring break. There were several pools and hot tubs to enjoy and stunning views of the surrounding red rocks from our balcony. My kids enjoyed the on premise activities (i.e. ping pong, foosball, painting/crafts, etc.) and the fitness room had everything I need. Our king bed suite had plenty of room and the kitchen made it easy to prepare breakfast and lunch (we chose to eat out for dinner). The property was just a short drive to downtown Sedona and very close to several hikes.
3 nachten verbleven in april 2024
Reactie van Alicia Garcia- Manager of Guest Services op 10 apr 2024
Thank you so much for your review! We are very happy to hear that you enjoyed your stay with us!! We look forward to welcoming you back again soon!

10/10 – Uitstekend

Suchreet

1 nacht verbleven in april 2024
Reactie van Luis Felix, Assistant General Manager op 11 apr 2024
Thank you for your positive rating. Please come back and see us again soon. Thank you,

10/10 – Uitstekend

Darryl

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a very clean and beautiful property. The staff were very friendly!
6 nachten verbleven in april 2024
Reactie van Julian Garcia op 9 apr 2024
We appreciate you taking the time to respond to our survey regarding your recent stay with us.I'm happy to hear you enjoyed your stay and hope to see you soon again,sincerely,

10/10 – Uitstekend

Joshua

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thank you
1 nacht verbleven in april 2024
Reactie van Ashley - Asst. Guest Services Mgr. op 9 apr 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

10/10 – Uitstekend

young, Arlington Heights

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
3 nachten verbleven in april 2024
Reactie van Julian Garcia op 9 apr 2024
We appreciate you taking the time to respond to our survey regarding your recent stay with us.I'm happy to hear you enjoyed your stay and hope to see you soon again,sincerely,

10/10 – Uitstekend

Dan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing location, wonderful view, outstanding accommodations, thank you!
1 nacht verbleven in april 2024
Reactie van Julian Garcia op 8 apr 2024
We appreciate the time you took in filling out our survey.I'm happy to hear your stay with us was excellent. Come back soon,sincerely,

10/10 – Uitstekend

Jeffrey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very conveniently located, and a great staff.
2 nachten verbleven in april 2024
Reactie van Alicia Garcia- Manager of Guest Services op 7 apr 2024
Thank you for your rating! We are so happy to hear that you enjoyed your time here! We look forward to welcoming you back soon!

10/10 – Uitstekend

CARLOS LUER

Positief: Netheid, staat van de accommodatie en faciliteiten
Good option
8 nachten verbleven in maart 2024
Reactie van Julian Garcia op 8 apr 2024
Thank you for taking the time to respond to our survey in regard to your recent stay with us.I'm happy to hear your time with us was excellent. We hope to see you very soon for another fantastic stay.sincerely,

10/10 – Uitstekend

Rebecca

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Hilton Sedona Summit was Clean, comfortable, and close to everything. Wonderful staff as well.
4 nachten verbleven in maart 2024
Reactie van Luis Felix, Assistant General Manager op 5 apr 2024
We are so glad to know you enjoyed your stay with us. Please come back and see us again soon. Thank you,

10/10 – Uitstekend

Rocio

I really recommend this hotel
4 nachten verbleven in maart 2024
Reactie van Luis Felix, Assistant General Manager op 5 apr 2024
We appreciate your feedback. Please come back and see us again soon.

2/10 – Ontzettend slecht

John

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We needed to use the pull out bed for the kids (teenagers). Although you never expect much with a pull out, this one was clearly damaged, many loose bolts, and the frame was shaped like a ‘w’. We called the front desk and they said they would send someone right away, an hour past, I called again, another 1/2hr someone showed up. His boots were all wet and snowy, I had to ask him to take them off as he stepped on the carpeted area. He tried his best to make the bed better but it was beyond repair. They offered to switch us rooms after that but it was late and were all ready for bed, the kids said they were ok to sleep on it. The next morning our toilet stop working. They removed the resort fee and upgraded us for our 2nd night. It was a nice room. Again we needed to use the pull out, no blankets this time. We called the front desk for blankets. Waited a 1/2hr and called again. This time they said they were out of blankets and were all in the wash, 40 minutes before they would be ready. They offered to bring us extra sheets right away as alternative. The next morning about 6:30am the smoke detector starting beeping every 2mins. I called the front desk and they said they would send someone right away. After a 1/2hr past I unhooked the smoke alarm and removed the back up battery. Another 1/2hr past and I called and told them not to bother sending anyone. I asked for rate reduction, they couldn’t do anything and gave the me the managers contact info. They never got back to me.
1 nacht verbleven in maart 2024
Reactie van Luis Felix, Assistant General Manager op 3 apr 2024
Thank you for taking the time to give us your feedback following your departure from Sedona Summit and please accept our sincerest apologies for the series of incidents that prevented you from having an enjoyable stay with us. We will be addressing your concerns. We hope that you will give us another opportunity in the near future. Thank you,

10/10 – Uitstekend

Jamie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Ashley - Asst. Guest Services Mgr. op 2 apr 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

10/10 – Uitstekend

Brent, jefferson city

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay at Hilton Vacation Club. Room was clean and comfortable. Resort is located just outside of Sedona and is quiet and in a beautiful area with great views of the Red Rocks. The staff were very helpful, lots of activities offered and multiple pools and hot tubs. Would definitely stay here again.
6 nachten verbleven in maart 2024
Reactie van Ashley - Asst. Guest Services Mgr. op 31 mrt 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to se you back soon!

10/10 – Uitstekend

Katie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s like your own mini studio apartment. It’s perfect
3 nachten verbleven in maart 2024
Reactie van Luis Felix, Assistant General Manager op 29 mrt 2024
Thank you for taking the time to give us some feedback following your recent stay at Sedona Summit Resort. We are delighted to understand that you had an enjoyable stay. Please come back and visit us again soon. Thank you,

8/10 – Goed

Farah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It would be nice if guests with children could be placed on the ground floors. We were woken up every morning by children yelling, running and jumping so hard the light fixtures were shaking and the dishes in our kitchen were rattling.
4 nachten verbleven in maart 2024
Reactie van Alicia Garcia- Manager of Guest Services op 28 mrt 2024
Thank you for your review. I am sorry to hear that you had some issues with noisy neighbors. We will be addressing your concerns and appreciate the feedback. We hope to welcome you back again soon.

10/10 – Uitstekend

Jean

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed it so much and will be back !
1 nacht verbleven in maart 2024
Reactie van Alicia Garcia- Manager of Guest Services op 28 mrt 2024
Thank you for the review! We are so happy to hear that you enjoyed your stay with us and we look forward to welcoming you back again soon!

10/10 – Uitstekend

Stephen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the beautiful landscaping and the condo-sized units!
3 nachten verbleven in maart 2024
Reactie van Alicia Garcia- Manager of Guest Services op 28 mrt 2024
Thank you for your review! We are so happy to hear that you enjoyed your stay with us and we look forward to welcoming you back again soon!

10/10 – Uitstekend

Brock

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very beautiful property. We have nothing bad to say about our stay. Loved it!
4 nachten verbleven in maart 2024
Reactie van Julian Garcia op 28 mrt 2024
Thank you for the time you took in responding to our feedback survey.I'm happy to hear you stay with us was wonderful :)Please come back soon and join us again, so you may have another successful experience.Sincerely,

6/10 – Redelijk

Karen

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I booked this through Expedia. When they predicted winter weather for our last day, we asked to leave 1 day early. Even with a 24 hour notice we were denied. I was told by Expedia it was the properties responsibility. I was told by the property it was Expedias responsibility. Either way, I will not ever use Expedia nor stay at a Hilton Club property. I have been a Hilton Honors member for years and was denied points by booking through expedia. Very disappointed no one took our personal safety seriously. I know we could have left but we would have had to pay for another night at a different hotel and spend an additional money. Not a good experience for us.
3 nachten verbleven in maart 2024
Reactie van Ashley - Asst. Guest Services Mgr. op 30 mrt 2024
I'm so sorry to hear about this unpleasant experience. Unfortunately, our hands are tied when it comes to 3rd party reservations that are pre-paid and non-refundable. Please let us know if you decide to come back and we can assist you with getting a nice room.

10/10 – Uitstekend

Maricar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Would love to come back!
2 nachten verbleven in februari 2024
Reactie van Ashley - Asst. Guest Services Mgr. op 26 mrt 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

10/10 – Uitstekend

Teresa

2 nachten verbleven in maart 2024
Reactie van Alicia Garcia- Manager of Guest Services op 14 apr 2024
Thank you so much for your rating. We are thrilled to hear that you enjoyed your stay with us and we look forward to welcoming you back soon!

8/10 – Goed

leeann

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very comfortable and convenient. Pleasant staff. There is a $25 a day upcharge for internet expedia stated was free. Not happy. Otherwise I would stay again.
6 nachten verbleven in maart 2024
Reactie van Alicia Garcia- Manager of Guest Services op 24 mrt 2024
Thank you for your review! We are very happy to hear that you enjoyed your stay here with us! I did want to inform you that we do not charge extra for Wifi and that is covered in our daily resort fees. Again, thank you for your feedback. We look forward to welcoming you back again in the near future!

10/10 – Uitstekend

Linda

2 nachten verbleven in maart 2024
Reactie van Alicia Garcia- Manager of Guest Services op 7 apr 2024
Thank you for your rating! We are so happy to hear that you enjoyed your stay here with us! We look forward to welcoming you back again soon!

6/10 – Redelijk

Devin

No convenience items at the property, no snacks and such. Suite was fairly old and worn-out. Dishes and coffeee maker were not clean. Someone had smoked in it for years, and had a dog we could tell by the allergens we felt. Staff were good. We wanted to shorten our stay by a day and could not, due to booking via Expedia. So, thumbs down Expedia and this location. Also did not like the sales pitch for the time share when trying to check in, it was bad timing.
3 nachten verbleven in maart 2024
Reactie van Julian Garcia op 18 mrt 2024
We appreciate you for taking the time to fill out our survey,I deeply apologize for the inconvenience you faced while staying here at our property. I will make sure to relate the message to my higher up's.Thank you,

10/10 – Uitstekend

Tara

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hot tub with the most incredible view!
3 nachten verbleven in maart 2024
Reactie van Luis Felix, Assistant General Manager op 14 mrt 2024
We are so glad you were able to enjoy the Mesa Spa on property. It does have a beautiful view. Thank you for your feedback and please come back and see us again soon. Thank you,

8/10 – Goed

Alan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Julian Garcia op 13 mrt 2024
We appreciate you taking the time to fill out our survey regarding your recent stay with us.I'm happy to hear the time here was enjoyable.Come back soon,Thank you.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall, we loved the property for its outdoor pool, hot tubs plus hammock and recreation area. Our unit was also very comfortable, with the exception of the bed /mattress which sagged in the middle, so a little old for our liking.
4 nachten verbleven in maart 2024
Reactie van Julian Garcia op 12 mrt 2024
Thank you for taking the time to fill out and complete our survey :)We are happy to hear the stay with us was most enjoyable, I'm sorry to hear the pullout couch was out dated, and will be speaking with our maintenance manager to see when we can exchange that as soon as possible.hope to see you soon,

2/10 – Ontzettend slecht

Leonid, Marlboro

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
3 nachten verbleven in maart 2024
Reactie van Julian Garcia op 13 mrt 2024
We appreciate you taking the time to fill out our survey regarding your recent stay with us.I deeply apologize for the inconveniences that may have taken place during your stay.Feel free to ask for me the next time your booked and checking in so I may take care of you accommodations.

8/10 – Goed

Iwona

5 nachten verbleven in maart 2024
Reactie van Ashley - Asst. Guest Services Mgr. op 2 apr 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in maart 2024
Reactie van Julian Garcia op 11 mrt 2024
So happy to hear you enjoyed your recent stay with us :) We look forward to servicing you again,See you soon,

8/10 – Goed

Pamela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the hot tub with the view. Didn’t like the shales pitch.
7 nachten verbleven in februari 2024
Reactie van Julian Garcia op 9 mrt 2024
Thank you for staying here at the Sedona summit resort.I'm glad to hear that for the most part of your stay it was enjoyable. I'm sorry to hear my concierge team was not what you were expecting. I do hope the next time you visit us, you come to me directly so I can personally make your check in process a better experience.Thank you again for taking the time to fill out our survey, see you soon.

10/10 – Uitstekend

Frank

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice
5 nachten verbleven in maart 2024
Reactie van Alicia Garcia- Manager of Guest Services op 7 mrt 2024
Thank you so much for your review! We are happy to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon!

8/10 – Goed

KIMBERLY

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice area, nice resort overall. Felt like it was a great location to avoid the overcrowded Sedona downtown area.
3 nachten verbleven in maart 2024
Reactie van Julian Garcia op 6 mrt 2024
We appreciate your time responding to our survey,I'm glad to hear you enjoyed your stay with us here at the Sedona Summit Resort.Come back soon.

8/10 – Goed

Juan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and good accommodations.
5 nachten verbleven in maart 2024
Reactie van Alicia Garcia- Manager of Guest Services op 6 mrt 2024
Thank you so much for your review. We are so happy to hear that you enjoyed your stay here with us and we look forward to welcoming you back again soon!

10/10 – Uitstekend

Rosemary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Alicia Garcia- Manager of Guest Services op 7 mrt 2024
Thank you for your review. We look forward to welcoming you back again soon.

10/10 – Uitstekend

Nickolas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing place to stay
1 nacht verbleven in februari 2024
Reactie van Alicia Garcia- Manager of Guest Services op 5 mrt 2024
Thank you so much for your review! We are happy to hear that you enjoyed you time with us in beautiful Sedona! We look forward to welcoming you back soon!