Op basis van 941 geverifieerde beoordelingen
4,7 Hygiëne kamer
4,6 Service & personeel
4,7 Comfort kamer
4,5 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 28 jan. 2024
A nice accommodation with good service. Unfortunately the hotel bar was a bit confusing. The rooms were good and large. Just this time dust in the room. Which couldn't be fixed qt 0200, which i totally understand.
Opmerking van Hotelbeheer
31 jan. 2024 door General ManagerHotelbeheer
Dear Abraham,Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed our accommodation and service. Please, accept our apology for the dust in your room. We appreciate your understanding and patience, and we will work hard to improve our cleanliness and clarity. Hope to welcome you back soon and provide you with even better experience. Best Regards,Nikolay Rusev,General Manager
door een geverifieerde reiziger
Geplaatst op 29 okt. 2023
Top classic hotel even needs a renovation
Opmerking van Hotelbeheer
31 okt. 2023 door General ManagerHotelbeheer
Dear Nadim,Thank you for rating our services so high!In regards of renovation that you have mentioned: The property was fully renovated in 2020. The idea of the designers was to keep the original historical retro style of the rooms and all areas. The hotel looks dated on purpose. This way we offer our guests to experience the atmosphere of the bygone era and periods. Looking forward to be at your service again!Best Regards,Nikolay Rusev,General Manager
door een geverifieerde reiziger
Geplaatst op 11 jun. 2023
Ondanks dat de accomodatie ideaal is gelegen, de kamers zeer ruim zijn, het personeel correct en netjes. Als je house feesten als huwelijks feesten hebt die doordreunen door het hele hotel tot 3 uur s nachta zijn er 2 problemen. 1 slechte o stallatie zonder geluidsdempende voeten etc. 2 je geeft niet om je andere gasten die notabene 30 euro per nacht extra betalen in het weekend.
Opmerking van Hotelbeheer
13 jun. 2023 door General ManagerHotelbeheer
Dear Abraham,I am very sorry to read that the only disappointment with our hotel was the loud music. Unfortunately, there are rare situations where other people do not comply with the rules on permitted noise levels and control is a real challenge. Especially in the summer, Sofia is a nightlife city, which is good news for party lovers and bad news for people who need a good night's sleep. We have quiet rooms and we always try to accommodate there our sensitive guests in case we expect noisy evenings. Knowing your preferences, I can assure you that next time we will take them into account! Looking forward to welcome you again! Best Regards, Nikolay Rusev, General Manager
door een geverifieerde reiziger
Geplaatst op 19 jul. 2022 op Hotels
Opmerking van Hotelbeheer
26 jul. 2022 door General ManagerHotelbeheer
Thanks for your feedback!
door een geverifieerde reiziger
Nice stay in the center of Sofia
Geplaatst op 27 sep. 2021 op HotelsGreat service at this hotel which is starting to shows it age a little. Personnel is friendly and speak English quite well. The breakfast was OK, nothing special. Lots of fruit. The yogurt is the Bulgarian kind. The bed I had was harder than what I'm used to in a hotel, but this was actually just a good or even slightly better.
My stay was on the fifth floor and was free of most traffic noises.
The location is superb for sightseeing.
I recommend the service to the airport.
Opmerking van Hotelbeheer
29 sep. 2021 door General ManagerHotelbeheer
Dear Yuri,
Please, accept my sincere gratitude for taking the time to share your impressions following your recent stay at the Grand Hotel Sofia! Thank you also for your kind recognition of our service team and for all your comments!
Looking forward to welcome you back!
Best Regards,
Nikolay Rusev
General Manager
door een geverifieerde reiziger
Geplaatst op 18 jul. 2020 op Hotels
door een geverifieerde reiziger
Geplaatst op 9 sep. 2019
Mooie, ruime kamer hadden wij en perfecte locatie/ ligging.
Opmerking van Hotelbeheer
8 okt. 2019 door Kristian IvanovHotelbeheer
Dear Valued Guest,
Thank you for your kind recognition. We are more than happy that your experience with us was pleasant and satisfying.
We will be happy to welcome you again for your next visit in Sofia!
Kind regards,
Kristian Ivanov
Front Office Manger
door een geverifieerde reiziger
Geplaatst op 2 sep. 2019
Alles prima
Enig minpuntje was dat onze vragen ivm bezoeken ter plaatse enz niet beantwoord werden.
Het lijkt ons geen grote moeite om iets op te zoeken op internet indien iets niet geweten is.
Opmerking van Hotelbeheer
8 okt. 2019 door Kristian IvanovHotelbeheer
Dear Valued Guest,
Thank you for taking the time to write this feedback. Your recommendations and remarks are most welcomed and appreciated. We are sorry that our service was not on the level of your expectations, but I would like to assure you that our Concierge is at your service, whenever you need assistance with organizing your trips or any other services that are not offered by the hotel. I am sure that the next time you need help you will receive the best possible service from our professional and dedicated team.
Looking forward to welcoming you again in Grand Hotel Sofia!
Kind regards,
Kristian Ivanov
Front Office Manager
door een geverifieerde reiziger uit Oud Gastel
Geplaatst op 16 mei 2019
Het hotel is centraal gelegen. Het personeel is hulpvaardig, vliegreis inchecken en uit draaien van de boarding pass.
Opmerking van Hotelbeheer
4 jun. 2019 door Nikolay RusevHotelbeheer
Dear Valued Guest,
Thank you for your great review following your recent stay at the Grand Hotel Sofia. Our team here strives to make each guest experience as close to perfect as possible. When we accomplish that we have done our job.
Looking forward to your next visit to Sofia and our hotel.
Kind Regards,
Nikolay Rusev
door een geverifieerde reiziger
Geplaatst op 5 mrt. 2019
