Dear L, Thank you for taking the time to share your feedback following your stay at The Westin Malta. Whilst I am pleased to read that you had an overall enjoyable stay, I am saddened that we were not able to meet your expectations in every way. Kindly allow me to inform you that Wi-fi access is a benefit available to our Marriott Bonvoy Members & all our Guests are invited to join our loyalty program free of charge. I do hope you had a safe trip home and will afford us another opportunity in the future with a return visit. Best regards, Amy Micallef Operations Executive

Dear Mr. Rushabh,We sincerely appreciate you taking the time to share your thoughts with us and fellow travelers. Your feedback is invaluable as we continually strive to enhance our services.Firstly, I'm delighted to hear that you found our housekeeping team's service excellent. Maintaining a clean and welcoming environment for our guests is of utmost importance, and it's gratifying to hear that this aspect of your stay met your expectations.It's disheartening to hear about the issue you reported on the last day of your stay, especially considering that you mentioned it persisted from the day of your check-in. This is the first time we've encountered such a report, and despite our best efforts, neither of our team member were able to identify the said odor during your presence or upon subsequent inspection. To express our concern and goodwill, we arranged for treats to be sent to your room, and our manager reached out to confirm that everything was resolved to your satisfaction, which was reassuring to hear from your partner the following morning.Regarding your remarks about the Front Desk staff, please accept my apologies for any shortcomings in hospitality you may have experienced. We are dedicated to delivering exceptional service, and your feedback is shared with our internal team to ensure consistent professionalism in all guest interactions.Once again, we apologize for any inconveniences you encountered and appreciate your bringing them to our attention. Your feedback is instrumental as we strive to uphold the high standards of the Westin brand and create memorable experiences for our guests.We sincerely hope to have the opportunity to welcome you back and regain your trust in our hotel.Be Well,Ashish Lama