personnel was very friendly
a pass was required to use the elevators
on checking out one has to use the stairs
Opmerking van Hotelbeheer
4-jun-2019 door Guest Service AgentHotelbeheer
We are glad to hear that you had a good time staying with us in Antwerp.
Concerning the elevators, the card is only needed when going upstairs. Although there is no card needed for going to the lobby or to the ground floor, we are sorry to hear that we did not communicate this clearly enough to you.
Tha Hampton by Hilton CS Team