Toilet didn’t flush. Lifts didn’t work properly. Construction being undertaken at site and very expensive. Will not stay here again.
Opmerking van Hotelbeheer
26 mrt. 2024 door AlleyHotelbeheer
Bonjour Michael,Thank you for your review on regarding you stay. I offer you my most sincere apologies, as I see from your scores & feedback that you had a disappointing stay. We aim to provide high level service to all of our guests, and I will be sure to present your survey in our next Guest Experience Meeting, as the concerns you have mentioned are areas in which we are definitely able to improve upon.We appreciate you for your time and we respect your wish, however, it is our hope that you will give us the opportunity to better serve you at least.Kind Regards,Alley PreranaGuest Relations & Club Sofitel Luxury Manager