I travel regularly for work - this was the worst service I’ve ever encountered.
I arrived late. My card was not working in the taxi reader. The driver did not speak much English, so I asked the receptionist to translate. He was displeased to be torn from his football game and was dismissive, saying that the driver was ripping me off. After some insisting, he came outside and we demonstrated that the reader did not work. He began berating me for not having shekels, becoming increasingly aggressive. I travel to 10 countries per business visit, so I cannot have cash for each. He continued to yell both at me and the driver, until I arranged with the driver to go to an ATM. The driver was apologizing because the receptionist had been so rude.
When I returned, the receptionist was calmer but continued to be hostile. He used statements like: “I’ll get this processed and THEN you can go.” There were two flights of stairs with no elevator and I had two suitcases – needless to say he did not offer help. When I got to my room, I felt so unsafe from our interaction that I wedged the door closed with a drying rack. This is something I’ve never felt I had to do before.
I would hate for another traveler to have a similar experience and would NOT recommend this establishment. There are many other options; I had booked quite late and so this was the only choice available. The amenities were basic – save your money and book a private room at a hostel for the same experience.
