Terras

Beoordelingen van Sheraton Centre Toronto Hotel

4 out of 5

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 1049 van 1697 beoordelingen" "
Gastenscore: 8 - Goed. 364 van 1697 beoordelingen" "
Gastenscore: 6 - Redelijk. 123 van 1697 beoordelingen" "
Gastenscore: 4 - Matig. 82 van 1697 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 79 van 1697 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Tina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really nice area and able to walk to dinner and sightseeing
1 nacht verbleven in april 2024
Reactie van General Manager op 18 apr 2024
Dear Tina, Thank you for the wonderful review of your recent stay at the Sheraton Centre Toronto Hotel. We are pleased you found our location to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back the next time you are in the area.Tim ReardonGeneral Manager

6/10 – Redelijk

Nancy

Reisde met een groep
Positief: Personeel en service, voorzieningen
The toilet wasn't flushing, we had to get it fixed. There weren't toothbrush and slippers provided, we had to ask for it.
1 nacht verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Dear Nancy, Thank you for reviewing your stay. We strive to provide fresh, comfortable accommodations to every guest, so we are genuinely sorry for the issues you experienced. We appreciate you bringing this to our attention, and we will address these with the relevant teams. We hope you will consider returning the next time you are in the area.Tim Reardon,General Manager

10/10 – Uitstekend

Teresa

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location —we walked to dinner and a show! Beautiful rooms and lobby area. Will definitely book again.
1 nacht verbleven in februari 2024
Reactie van General Manager op 14 apr 2024
Dear Teresa, Thank you for sharing your experience with the Sheraton Centre Toronto Hotel. We are delighted to hear that you enjoyed the convenience of our excellent location, allowing you to explore the area easily. It is wonderful to know that you found our rooms and lobby area beautiful, providing a comfortable and inviting atmosphere during your stay. We appreciate your positive feedback and are thrilled to hear that you plan to visit us again. We look forward to welcoming you back and ensuring another enjoyable stay for you.Tim Reardon,General Manager

10/10 – Uitstekend

Alyssa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved how central Sheraton was to shopping centers/ dining options. Everything was walkable The staff was excellent, the room was clean. 10/10 experience
2 nachten verbleven in april 2024

10/10 – Uitstekend

Natalie

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service
1 nacht verbleven in april 2024
Reactie van General Manager op 10 apr 2024
Dear Natalie, We are delighted you chose the Sheraton Centre Toronto Hotel for your visit, and we are happy to know our team made your stay so memorable. We appreciate the acknowledgment of our hard-working team, and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town!Tim Reardon,General Manager

10/10 – Uitstekend

Brianne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved this hotel! It was clean and spacious. I wish the rooms would’ve been sound proofed because we did hear people in the hallway constantly. Also the garden/terrace area was not open at the time we went (April) which was a big let down after seeing the gorgeous pictures online. There is self parking right across the street in a ramp which has an underground walkway to stay out of the elements. Security was prominent on property so no problems were even possible. All staff was very nice and informative. We didn’t eat here so I can’t rate any food services. Bed was very comfy and we had a nice view of Nathan Phillips Square out the window.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Vanessa

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved my stay!
1 nacht verbleven in maart 2024
Reactie van General Manager op 9 apr 2024
Dear Vanessa, It was our pleasure welcoming you to the Sheraton Centre Toronto Hotel! We are thrilled that your experience was perfect from beginning to end. On behalf of all of us, we thank you for taking the time to review our hotel, and we look forward to seeing you again soon.Tim Reardon,General Manager

10/10 – Uitstekend

Shane

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very central
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Evangeline

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing stay feel so relaxing
1 nacht verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Dear Evangeline, Thank you for choosing the Sheraton Centre Toronto Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Tim Reardon,General Manager

10/10 – Uitstekend

Lochlan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Jude

1 nacht verbleven in februari 2024
Reactie van General Manager op 4 apr 2024
Dear Jude, We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Sheraton Centre Toronto Hotel look forward to your next visit.Tim Reardon,General Manager

10/10 – Uitstekend

Jason

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super emplacement, à distance de marche de plusieurs attractions
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Chelsey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van General Manager op 3 apr 2024
Dear Chelsey, Thank you for choosing the Sheraton Centre Toronto Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Tim Reardon,General Manager

10/10 – Uitstekend

Jannine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reception staff were outstanding. Most comfortable beds I have had in a hotel. Very nice looking hotel.
1 nacht verbleven in maart 2024

8/10 – Goed

Arianne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente Ubicación!
4 nachten verbleven in maart 2024
Reactie van General Manager op 1 apr 2024
Dear Arianne, Thank you for the wonderful review of your recent stay at the Sheraton Centre Toronto Hotel. We are pleased you found our location to be perfect for your plans. Situated in the heart of downtown Toronto, it is always great to hear that our guests took advantage of the many exciting things Toronto has to offer, like the Hockey Hall of Fame, world-class dining, shopping, entertainment, and more! It was a pleasure having you as our guest, and we look forward to welcoming you back the next time you are in the area.Tim Reardon,General Manager

10/10 – Uitstekend

Julie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van General Manager op 1 apr 2024
Dear Julie, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sheraton Centre Toronto Hotel. We look forward to your return and wish you all the best with your future travels.Tim Reardon,General Manager

10/10 – Uitstekend

Anna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024

8/10 – Goed

Edward, GUELPH

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We like using the Sheraton Centre Hotel downtown for so many reasons. It is connected to the PATH, easy parking, next to Four Seasons Centre, Chinatown Eatonn Centre etc.
1 nacht verbleven in februari 2024
Reactie van General Manager op 28 mrt 2024
Dear Edward, Thank you for letting us know that your return visit to the Sheraton Centre Hotel downtown was fantastic. We are glad our location in the heart of downtown Toronto once again enhanced your experience by offering convenience and accessibility for your needs. We appreciate your feedback and look forward to welcoming you back for yet another enjoyable stay. Tim Reardon, General Manager

8/10 – Goed

AYUMI

9 nachten verbleven in maart 2024

8/10 – Goed

Peyman

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Centeral location
4 nachten verbleven in maart 2024

10/10 – Uitstekend

DEBRA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A great property and the staff goes above and beyond. Amazing customer focus and service. The security staff went out of it's way to secure a phone that was left in our room by accident. We will be back! Thank you for looking out for us!
3 nachten verbleven in maart 2024
Reactie van General Manager op 27 mrt 2024
Dear Debra, We are thrilled you had a great stay at Sheraton Centre Toronto Hotel. Knowing that our exceptional customer service left a positive impression on you is truly rewarding. It is also heartening to know that our security team helped retrieve your misplaced phone and ensured it was returned to you promptly. Your kind words mean a lot to us. It is always a joy to see our guests excited about returning; we look forward to it.Tim Reardon, General Manager

8/10 – Goed

Ryan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Culture is lovely
1 nacht verbleven in december 2023

10/10 – Uitstekend

Deanna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was immaculate! Staff was friendly and helpful. My new, go to when in Toronto
1 nacht verbleven in maart 2024
Reactie van General Manager op 25 mrt 2024
Dear Deanna, Thank you for reviewing your stay at Sheraton Centre Toronto Hotel. We are delighted to read you loved our well-maintained property and that our associates took excellent care of you. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area. Tim Reardon, General Manager

10/10 – Uitstekend

Cosmos

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very friendly staffs
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Fotini

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff
2 nachten verbleven in september 2023

10/10 – Uitstekend

Fred

I used to stay at this hotel on a regular basis as part of my work life. I’ve been retired for several years now and recently went back and stayed at this hotel again after several years. I was very happy to discover that a relatively recent updating had completely rejuvenated the whole property. I’m not overstating things when I say that the hotel and staff are outstanding and I enjoyed my stay there more words can adequately convey. I can’t wait to go back for another stay.
2 nachten verbleven in maart 2024
Reactie van General Manager op 22 mrt 2024
Dear Fred, Thank you for your return visit to the Sheraton Centre Toronto Hotel and for sharing your experience. We are thrilled to know you were pleased with our well-maintained property and courteous associates. It was a pleasure to host you, and we look forward to welcoming you back soon. Tim Reardon,General Manager

10/10 – Uitstekend

Danish

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van General Manager op 22 mrt 2024
Dear Danish, Thank you for choosing the Sheraton Centre Toronto Hotel and for sharing your excellent rating. We are delighted to know you enjoyed your stay with us and that we exceeded your expectations. It was a pleasure to accommodate you, and we look forward to your return visit. Tim Reardon,General Manager

10/10 – Uitstekend

Ian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I can’t say enough good things about this hotel. I’ve stayed here over the years back to when I was a child traveling with my family. It’s convenient to the subway, downtown core, it’s well kept and clean and I appreciate the fact that they’ve maintained it the way they have.
2 nachten verbleven in maart 2024
Reactie van General Manager op 20 mrt 2024
Dear Ian, Thank you for choosing the Sheraton Centre Toronto Hotel and sharing your experience. We are thrilled to know you were pleased with our ideal location and well-maintained property It was a pleasure to host you, and we look forward to your next visit. Tim Reardon,General Manager

10/10 – Uitstekend

Vincenzo

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was perfect for an overnight with our grandchildren. Walking distance to the theatre and restaurants. We also enjoyed the indoor outdoor pool facility as well as the convenience of valet parking.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
We chose the hotel for the large indoor /outdoor pool, 25 meters with lane markings.
2 nachten verbleven in maart 2024
Reactie van General Manager op 20 mrt 2024
Dear Susan, Thank you for being our guest at Sheraton Centre Toronto Hotel and sharing your experience. We are delighted to know you enjoyed your stay with us and that you were especially pleased with our excellent pool. It was a pleasure to host you, and we look forward to your return visit. Tim Reardon,General Manager

10/10 – Uitstekend

Corey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel, excellent and conscientious staff. Wonderful stay
3 nachten verbleven in maart 2024

10/10 – Uitstekend

victoria, Wilmington

Wonderful time very nice view
1 nacht verbleven in maart 2024
Reactie van General Manager op 19 mrt 2024
Dear Victoria, Thank you for sharing your feedback regarding your recent stay at the Sheraton Centre Toronto Hotel. We are delighted to learn that your experience was exceptional and that you enjoyed our stunning views. We look forward to welcoming you back soon.Tim Reardon,General Manager

10/10 – Uitstekend

Rody

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Walking distance from restaurants, bars, etc
1 nacht verbleven in maart 2024
Reactie van General Manager op 19 mrt 2024
Dear Rody, Thank you for choosing the Sheraton Centre Toronto Hotel and for sharing your feedback. We are delighted to hear that you found our proximity to diverse dining options convenient for your travel plans. Your satisfaction is our utmost priority, and we look forward to welcoming you back the next time you are in TorontoTim Reardon,General Manager

10/10 – Uitstekend

Scott

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Hotel, Great Staff. Within walking distance to everything downtown
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Sheila

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed for two nights while visiting friends in Toronto! Our room was clean and comfortable. The space was inviting upon walking in to the building. Location was ideal for our trip ... We went ice-skating at the rink right outside at Nathan Phillips' Square. We visited the CN Tower located several blocks. Many restaurants available that were easily walkable on street level as well as the underground system located under the hotel (perfect for terrible weather). We came in via the train, which was also just a couple of blocks away (we didn't realize that we could have also used the underground system until we arrived at the hotel). The Staff were incredibly helpful and always present!!
2 nachten verbleven in februari 2024
Reactie van General Manager op 19 mrt 2024
Dear Sheila, Thank you for taking the time to share your feedback regarding your recent stay at the Sheraton Centre Toronto Hotel. We are delighted to hear that our convenient location near Nathan Phillips Square, CN Tower, and various dining options made you explore the city effortlessly. It is also wonderful to know that you enjoyed our spotless accommodations and impeccable service. We look forward to welcoming you back for another outstanding visit.Tim Reardon,General Manager

10/10 – Uitstekend

Scott

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I am confined to a wheel chair and it was accommodated by the staff.
2 nachten verbleven in maart 2024
Reactie van General Manager op 18 mrt 2024
Dear Scott, Thank you for choosing the Sheraton Centre Toronto Hotel and sharing your experience. We are delighted to know you enjoyed your stay with us and that you were pleased with our thoughtful hospitality. It was a pleasure to host you, and we look forward to your return visit.Tim Reardon,General Manager

10/10 – Uitstekend

Alexia

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Frances

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just to get away
1 nacht verbleven in maart 2024
Reactie van General Manager op 18 mrt 2024
Dear Frances, Thank you for the generous rating. It is always gratifying to receive praise for meeting expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Sheraton Centre Toronto Hotel; we hope to see you again soon. Tim Reardon,General Manager

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
room keys difficult to get work with. would think for the price I paid, breakfast would be part of the package. bottom line we will not stay there again and will be telling our associates of the experience.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Susanne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Dear Susanne, We are delighted you had an outstanding stay at the Sheraton Centre Toronto Hotel and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Tim Reardon,General Manager

10/10 – Uitstekend

Brayden

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Dailin, Las Vegas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice place good to be nice and friendly
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Claire

2 nachten verbleven in maart 2024

8/10 – Goed

cheryl anne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van General Manager op 17 mrt 2024
Dear Cheryl, Thank you for choosing Sheraton Centre Toronto Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Tim Reardon,General Manager

4/10 – Matig

Camie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We specifically asked for a quiet room and were unfortunately given what was probably the noisiest room in the building (between elevator shafts and near the roof). We tried to get a quieter room but were told we'd have to wait until the next day. With all the mechanical noise, we had a sleepless night. The next day, they did move us to a better room but it was freezing unless we cranked the heat up to 25 degrees. Another bad night. It would have been nice to receive some sort of acknowledgment of the discomfort and disappointment, caused by our initial room, and the trouble and inconvenience of having to move. Otherwise, the hotel location itself is great and the staff are friendly.
3 nachten verbleven in maart 2024
Reactie van General Manager op 14 mrt 2024
Dear Camie, Thank you for taking the time to share your review. While we are glad to know you liked our convenient location and frinedly associates, we sincerely apologize for the difficulty you had with our accommodations. Our main aim is to provide attention to detail; therefore, we regret this was not your experience. Your comments are valuable as they help us improve going forward. We are grateful for your patience, and we hope you will give us another chance to make a better impression. Tim Reardon,General Manager

10/10 – Uitstekend

Maria

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Didn’t like the pillows and there was a disruptive dripping noise in the walls.
1 nacht verbleven in maart 2024
Reactie van General Manager op 13 mrt 2024
Dear Maria, Thank you for choosing to stay with us at the Sheraton Centre Toronto Hotel. We are glad to know you had a pleasant stay overall and hope you enjoyed most aspects of your time with us. That said, we regret not meeting all of your expectations with the pillows in your room and the disappointment this caused. Our front desk is always available and happy to make you as comfortable as possible. As a part of our commitment to providing our guests with exceptional accommodations and service, we apologize for any noise disruptions you experienced during your stay. We appreciate your patience during this time, and we hope to reveal our transformed hotel with you whenever your travels bring you back to Toronto.Tim ReardonGeneral Manager

8/10 – Goed

Richard

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Nice hotel but overpriced in my opinion. Close to $400 for a place to lay your head for the night. A heated pool that was maybe luke warm at best but I'd say not even. No microwave which in this day and age would be a simple addition for what they're charging for a room. Most likely won't be doing this again. I'd rather spend $150 taxes in at a cheap motel room and spend the other $250 on food and entertainment. Seems as with everything these days, greed is the name of the game.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Mylene

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel near by Union train station and Billy Bishop downtown airport.
3 nachten verbleven in februari 2024
Reactie van General Manager op 5 mrt 2024
Dear Mylene, Thank you for being our guest at the Sheraton Centre Toronto Hotel and sharing your feedback. We are thrilled to know you were pleased with our well-maintained property and ideal location. It was our pleasure to accommodate you, and we look forward to your next visit with us.Tim Reardon,General Manager

10/10 – Uitstekend

Marie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van General Manager op 28 feb 2024
Dear Michael, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at the Sheraton Centre Toronto Hotel, and we look forward to welcoming you back soon. Tim Reardon,General Manager