Aan het strand, wit zand, ligstoelen aan het strand, strandlakens

Beoordelingen van Diamante K - Inside Tulum National Park

3 out of 5
Diamante K - Inside Tulum National Park
Crta. Boca Paila Tulum Ruinas Km 2.5, Tulum, QROO

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 372 van 651 beoordelingen" "
Gastenscore: 8 - Goed. 166 van 651 beoordelingen" "
Gastenscore: 6 - Redelijk. 65 van 651 beoordelingen" "
Gastenscore: 4 - Matig. 27 van 651 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 21 van 651 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

9,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful hotel with authentic feel
Loved our stay in the master suite of the Diamante K!! After 2 nights in Cancun, we were blown away by the amazing atmosphere in Tulum which was reinforced by the relaxed and authentic feeling of this hotel and its cabanas. This is not the hotel for people who expect a trendy modern hotel with all amenities. No ac, no fridge, occasionally no hot water, permanent sand between your toes :) Will absolutely be going back to Tulum (in contrast to Cancun)!
5 nachten verbleven in maart 2018
Reactie van Juan Cruz op 22 mrt 2018
Mr/s, we are very glad to read that you felt that connection. Here you can get to realize, how important it is to reconnect with your inner self, and forget some commodities we think we need. This is a paradise that we love to share and enjoy, we will be looking forward for your next visit. Thanks again for choosing Diamante K.

10/10 – Uitstekend

Danielle, Amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Serenity
We loved our stay at Diamante K, it was more than we expected. Very peacefull, paradise beach, close by the Ruins. It’s further away from the hotel strip, so if you want to go out for dinner you need to take a taxi, these are cheap tho, so for us it was no problem. I would for sure recommend this place to anyone. We booked an extra night right after the first night because we loved it so much. There was a miscommunication about the rooms for a moment, but the staff took perfect care to solve it! Very friendly staff.
2 nachten verbleven in december 2017
Reactie van Diamante K Family op 29 dec 2017
Many thanks for your review Danielle ! It's very nice to know that you had a good experience with us, we work hard every day to give our guests the best of Diamante K. Looking forward to see you again! Best Regards,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay, book a snorkeling trip with Angel
We had a lovely stay at Diamante K. Nice staff en good service, good food and a great location. We would encourage visitors to book a snorkeling trip with Angel to see Turtles, stingrays and beautiful coral.
5 nachten verbleven in juli 2017
Reactie van Sofia op 26 aug 2017
Many thanks to take the time to leave your review about us. We are glad to know that you enjoyed your stay in Diamante K Looking forward to see you soon :) Best regards, Diamante K Family

10/10 – Uitstekend

Gary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Diamanté K is paradise found. We stayed for 2 nights and it was one the most peaceful place we’ve been to in many years. Sleeping so close to the ocean was a dream come true. The property is so chill. It’s got a beautiful Tulum vibe. The hotel and restaurant staff were friendly, professional and totally respectful and welcoming. The restaurant food was excellent. High quality and delicious. Live music during dinner was so relaxing. I would recommend this beautiful gem to anyone who wants to feel special. Thank you Diamanté K for an unforgettable experience. Viva Mexico!
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Karen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was great! Beautiful hotel. Very natural vibe to it. Only thing I did not like we had to wait until 3pm to check in. Had us waiting in restaurant for 3 hours
2 nachten verbleven in maart 2024
Reactie van Diamante K Family op 15 mrt 2024
Dear Karen,Thank you for your feedback! We're glad you enjoyed our beautiful, natural vibe at Diamante K. We apologize for the inconvenience regarding the check-in time. While check-in is at 3:00 pm, we're always happy to accommodate guests if their room is ready earlier. We'll strive to improve our communication to ensure a smoother experience for our guests in the future.All the best,

6/10 – Redelijk

Damira

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The beach was beautiful and the hotel had some nice cabanas and seating area by the water. The actual swimming area at the hotel is a bit rocky and very small but you can go to the main beach up the road. The area itself is ok. Lots of construction so the noise wakes you up around 7am. Getting places is really hard, we felt isolated there. Most restaurants around the area close at 6pm so for dinner you are forced to really overpay for sushi or Thai food, or you can go to the restaurant at the hotel that charges 500 pesos for an entree. Only looks nice in pictures and we felt that photos online made to be a place that doesn’t actually exist. Most places on the beach don’t serve alcohol, you can’t bring it inside of the park either. The rooms were way smaller than advertised, the bathroom didn’t have a door and the walls were essentially made out of bamboo. We were lucky it didn’t rain because it would definitely leak. There is no AC, only a little fan that is attached to the top of the canopy bed that also has some mold on it probably from how humid it is in the room. The floor is just plain concrete, looks dirty and had a lot of sand everywhere. The detergent that they use on the sheets is very strong if you’re sensitive to that. The yoga class in the morning was nice, minus the construction noise throughout the class and the mats were really old and smelled. Overall we felt like it wasn’t worth the price that we paid for the hotel.
Reactie van Gerardo García (CUSTOMER SERVICE) op 5 mrt 2024
Damira, thank you for sharing your experience with us, we are glad to know that you enjoyed our beautiful bay and facilities, for us the most important thing is to listen to all our guests and make them feel at home. We regret all the inconveniences outside the hotel that may have affected your stay, currently the National Park is in the final phase of its remodeling, also, for the conservation and preservation of the ecosystem, the Federal Government has taken certain measures that we have to abide by to continue enjoying this paradise. At Diamante K, we are committed to the environment, so we seek to provide a direct experience with nature, a place to rest and get away from the hustle and bustle of the city; these features are the most valued by our guests, we regret that in your case it has not been so. We appreciate and value all your comments, be assured that we will take them into account so that your next visit will be better than the previous one.Thank you for allowing us to be part of your trip, we hope to see you back soon!

8/10 – Goed

Caroline

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
En général tout était bien! La chambre et la salle de bain extérieur WoW !! la seul chose que nous avons été déçu est le prix de la nourriture au restaurant.. compte tenu du fait que tu ne peux pas cuisiner dans ta chambre donc tu es obligé d’aller au restaurant et c’est extrêmement cher!
3 nachten verbleven in februari 2024
Reactie van Gerardo García (CUSTOMER SERVICE) op 5 mrt 2024
Caroline, nous vous remercions d'avoir partagé votre expérience avec nous, nous sommes heureux d'apprendre que vous avez apprécié votre séjour, pour nous la chose la plus importante est d'être à l'écoute de tous nos clients et de faire en sorte qu'ils se sentent comme chez eux. Nous aimerions vous faire savoir que nous nous efforçons de vous offrir le meilleur rapport qualité-prix dans notre restaurant, nous sommes actuellement en phase avec les prix pratiqués dans la région, mais nous tiendrons compte de vos commentaires. Nous apprécions votre contribution et espérons vous revoir bientôt !

10/10 – Uitstekend

Phil

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was nice
1 nacht verbleven in februari 2024
Reactie van Gerardo García (CUSTOMER SERVICE) op 5 mrt 2024
Phil, thank you very much for sharing your experience with us, we are glad to hear you had a nice stay, we hope to see you back soon!

10/10 – Uitstekend

Vladimir

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All excellent. However, access to the park area takes a lot of time, wait.
2 nachten verbleven in februari 2024
Reactie van Gerardo García (CUSTOMER SERVICE) op 13 feb 2024
Dear Vladimir, Thank you for sharing your experience with us, we are glad to hear that you enjoyed your stay. We regret that your access to the National Park was slow, unfortunately this situation does not depend directly on us, however we have already expressed with the authorities this situation and we are working to improve accessibility. Thank you for allowing us to be part of your trip, we hope to see you back soon!

10/10 – Uitstekend

ashley

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were looking for a quiet getaway to relax and Diamante k was just that!! The cabin was comfortable and steps away from the ocean. We had a view of the sunrise from our bed!! The restaurant was very nice with good food. Comparable to the prices in the area. The staff at the restaurant as well as the hotel were very nice and accommodating. You could walk to other beaches and restaurants without difficulty and it was very close to tulum ruins. If you are interested in party scene this isn’t your spot but it is serene and beautiful. A couple suggestions for the resort would be a way to clean your feet off after coming from the beach as well as an ice machine. Can’t wait to get back to this piece of paradise!!!
7 nachten verbleven in januari 2024
Reactie van Gerardo García (CUSTOMER SERVICE) op 29 jan 2024
Dear Ashley,Thank you so much for taking the time to share your experience at Diamante K. We are delighted to hear that your stay with us provided the tranquil getaway you were seeking.Our team takes pride in providing excellent service, and we're pleased to hear that both the restaurant and hotel staff were accommodating and friendly. We understand the importance of convenience during your stay, and we appreciate your suggestions regarding the need for a way to clean feet after the beach and an ice machine. Rest assured, your feedback is valuable to us as we continuously strive to enhance our guests' experience.We're delighted to be described as a serene and beautiful spot, and we completely understand that Diamante K may not be the ideal choice for those seeking a vibrant party scene. It's our aim to offer a peaceful oasis for those looking to unwind and connect with nature.We can't wait to welcome you back to our little piece of paradise! Please feel free to reach out if there's anything specific you'd like during your next visit. Thank you again for choosing Diamante K, and we look forward to hosting you again soon.Warm regards.

8/10 – Goed

fridda

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Que es un lugar tranquilo para relajarse
2 nachten verbleven in januari 2024
Reactie van Gerardo García (CUSTOMER SERVICE) op 25 jan 2024
Querida Fridda,Gracias por tu visita, nos alegra saber que disfrutaste tu estancia, alejándote del bullicio de la ciudad y conectando con la naturaleza. Gracias por permitirnos ser parte de tu viaje, ¡Esperamos verte pronto de regreso!

10/10 – Uitstekend

Peta

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love this property everything is exactly like picture. So relaxing and beautiful. Staff is so friendly. Will be back .
1 nacht verbleven in januari 2024
Reactie van Gerardo García (CUSTOMER SERVICE) op 25 jan 2024
Dear Peta,Thank you for your visit and your beautiful review, we are glad to know that you enjoyed our little piece of paradise, that you managed to rest, relax and connect with nature. For us the most important thing is to make you feel at home, it will be a pleasure to receive you again. Thank you for allowing us to be part of your trip, we hope to see you soon!

10/10 – Uitstekend

Noor, San Diego

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love how quiet the place is. The rooms are clean, staff are very friendly. The beach access is great
1 nacht verbleven in januari 2024
Reactie van Diamante K Family op 20 jan 2024
Dear Door,We're delighted to hear about your positive experience at Diamante K! It's wonderful that you appreciate the tranquility, cleanliness of the rooms, and the friendly staff. We're thrilled that you enjoyed the great beach access as well. Thank you for choosing Diamante K, and we look forward to welcoming you back for another peaceful stay! All the best,

10/10 – Uitstekend

Michel, New York

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
7 nachten verbleven in januari 2024
Reactie van Diamante K Family op 14 jan 2024
Dear Michel,Thank you for your brief but positive review of Diamante K. We appreciate your kind words and are delighted to hear that you had an excellent experience with us.At Diamante K, we strive to provide exceptional service and create a memorable stay for our guests. Your feedback gives us great joy as we continually work to uphold our high standards.Thank you again for your review, and we hope to have the pleasure of welcoming you back to Diamante K in the near future.Best regards,

8/10 – Goed

cindy

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was beautiful, staff was mostly nice.
2 nachten verbleven in januari 2024
Reactie van Diamante K Family op 12 jan 2024
Dear Cindy,Thank you for sharing your experience at Diamante K. We're thrilled to hear that you found it beautiful and enjoyed your stay overall. We appreciate your feedback.Our team at Diamante K works hard to ensure that our guests have a pleasant and enjoyable experience, and we're glad to know that most of our staff met your expectations. We apologize if there were any instances where our service fell short and we appreciate your understanding.We hope to have the opportunity to welcome you back to Diamante K in the future. If there is anything else we can do for you, please don't hesitate to let us know.Warm regards,

10/10 – Uitstekend

Isa, princevillr

4 nachten verbleven in december 2023
Reactie van Gerardo García (CUSTOMER SERVICE) op 15 jan 2024
Dear Isa,Thank you for staying with us and allowing us to be a part of your journey. We hope to see you back soon!

10/10 – Uitstekend

Leonard

1 nacht verbleven in december 2023
Reactie van Gerardo García (CUSTOMER SERVICE) op 11 jan 2024
Dear Leonard,Thank you for your visit. We're delighted to hear that you enjoyed your stay. We hope to see you back soon!Best regards

10/10 – Uitstekend

Jennifer Sofía

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Es un hotel que se va a estar ahí, ya que está demasiado alejado de todo, fuera de eso el hotel es súper lindo!
2 nachten verbleven in december 2023
Reactie van Gerardo García (CUSTOMER SERVICE) op 19 dec 2023
Jennifer, gracias por compartirnos tu experiencia, nos alegra saber que disfrutaste tu estancia y lograste conectar con la naturaleza. Gracias por permitirnos ser parte de su viaje, ¡Esperamos verte pronto de regreso!

6/10 – Redelijk

Gurkan

3 nachten verbleven in december 2023
Reactie van Gerardo García (CUSTOMER SERVICE) op 8 jan 2024
Dear Grukan,We sincerely appreciate your visit and the time you took to share your feedback. Guest satisfaction is our top priority.We would like to learn more details about your experience at Hotel Diamante K to enhance our services and ensure that every stay is exceptional. Would there be an opportunity for you to provide more insights into what we could improve?We value your input and look forward to delivering an even better experience in the future. We hope to welcome you back soon!Best regards,

10/10 – Uitstekend

Valeriya, Clearwater

3 nachten verbleven in december 2023
Reactie van Gerardo García (CUSTOMER SERVICE) op 14 dec 2023
Valerya, thank you for your visit, we hope you had a nice stay, we hope to see you back soon!

10/10 – Uitstekend

Artee

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Gerardo García (CUSTOMER SERVICE) op 14 dec 2023
Artee, thank you for your visit, we hope you had a nice stay, we look forward to seeing you back soon!

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s ’Club Tropicana’ - we’re going back asap - the experience was wonderful! :)
7 nachten verbleven in november 2023
Reactie van Gerardo García / Customer service op 5 dec 2023
Dear James,Thank you for sharing your experience with us, we are glad to hear you had an unforgettable experience, we are excited to meet you again. Thank you for allowing us to be part of your trip, see you soon!

10/10 – Uitstekend

Lindsey

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love it thank you
2 nachten verbleven in november 2023
Reactie van Diamante K Family op 28 nov 2023
Dear Lindsey,Thank you for your kind words regarding your experience at Diamante K. We are delighted to hear that you loved your visit. Your appreciation is highly valued, and we look forward to the opportunity to welcome you back in the near future.Best,

10/10 – Uitstekend

Luis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo fue bonito
1 nacht verbleven in november 2023
Reactie van Familia Diamante K op 28 nov 2023
Estimado Luis,Gracias por tomarte el tiempo de compartir tu experiencia. Esperamos recibirte nuevamente muy pronto.

10/10 – Uitstekend

Sarah

7 nachten verbleven in november 2023
Reactie van Gerardo García (CUSTOMER SERVICE) op 14 dec 2023
Sarah, thank you for your visit, we hope you had a nice stay, we hope to see you back soon!

10/10 – Uitstekend

Orlando

1 nacht verbleven in september 2023
Reactie van Gerardo García / Customer service op 24 nov 2023
Orlando, thank you for your visit, we are glad to hear you enjoyed your stay, we hope to see you back soon!

2/10 – Ontzettend slecht

Nitin

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2023
Reactie van Gerardo García / Customer service op 14 okt 2023
Nitin, thank you for staying with us, we are very interested in your rating, we would like to know more about your experience, for us the most important thing is to listen to our guests. We look forward to communicating with you.

10/10 – Uitstekend

Edgar Etzael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El lugar te ofrece una experiencia unica para desconectarse del mundo, es sumamente tranquilo, la playa privada es hermosisima, la comida de superlujo y deliciosa, el unico detalle es que creo le falta un estanamiento mas amplio y que en la habitacion que me toco dormir fue algo raro, sentia como si algo o alguien me jalara las manos y los pies, fue algo paranormal y quiza hiba incluido en el precio, pero sin duda si vuelvo por mas dias
1 nacht verbleven in oktober 2023
Reactie van DK op 8 okt 2023
¡Hola, Edgar!Gracias por tomarte el tiempo de compartirnos tu reseña. Es muy importante para nosotros cada opinión de nuestros huéspedes. Con respecto al tema de la habitación y lo paranormal, Nos cuesta un poco entender; sin embargo, sabemos que existen leyendas acerca de los "Aluxes" criaturas míticas ancestrales mayas que vivían en la selva dentro de los cenotes. No tenemos la certeza de que esto sea cierto, pero sabemos que la cultura maya está llena de magia. ¡Regresa pronto!Familia Diamante K

10/10 – Uitstekend

Maria Del Carmen

2 nachten verbleven in augustus 2023
Reactie van Gerardo García / Customer service op 22 sep 2023
Maria, muchas gracias por tu visita, ¡Esperamos verte pronto de regreso!

10/10 – Uitstekend

Floris

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very pretty, laidback and peaceful with extraordinarily friendly staff, what a treat!
5 nachten verbleven in augustus 2023
Reactie van Gerardo García / Customer service op 31 aug 2023
Floris, thank you very much for rating us and sharing your experience, we are glad to know that you enjoyed your stay, for us the most important thing is to make you feel at home, we hope to see you back soon!

10/10 – Uitstekend

Orlando

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Me gusto mucho
1 nacht verbleven in augustus 2023
Reactie van Gerardo García / Customer service op 31 aug 2023
Orlando, gracias por hospedarte con nosotros, nos alegra saber que disfrutaste tu estancia. ¡Esperamos verte pronto de regreso!

10/10 – Uitstekend

Ariel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked the the concept.
7 nachten verbleven in augustus 2023
Reactie van Gerardo García / Customer service op 31 aug 2023
Ariel, thank you very much for rating us and sharing your experience. We are glad to hear you enjoyed your stay and our facilities, we hope to see you back soon!

2/10 – Ontzettend slecht

Gregorio

Reisde met partner
Positief: Personeel en service
Negatief: Netheid
Solo solo llegamos estuvimos tres horas no nos gustó la comida fue muy complicado llegar muchísima tierra muy oscuro habitaciones polvosas gasté mi dinero sin quedarme hospedado ahí porque no era lo que esperábamos
3 nachten verbleven in augustus 2023
Reactie van Ángel Salas op 19 aug 2023
¡Hola, Gregorio!Agradecemos que te hayas tomado el tiempo de compartir tus comentarios, para nosotros es muy valiosa la opinión de nuestros huéspedes; sin embargo, nos gustaría tocar algunos puntos.Diamante K es reconocido por ser un hotel ecológico en el corazón del parque nacional. Estamos muy comprometidos con la naturaleza y el medio ambiente; principal razón por la que no ofrecemos habitaciones con aire acondicionado o con una iluminación muy intensa. El día de su llegada, al ingresar a su habitación nos informaron que su hijo les había ayudado a reservar el hotel; reconocieron que el error había sido por su parte y que aceptaban que no era una falla del nosotros, pues se les estaba entregando justamente con las especificaciones que se reservó. Retomando el tema de la comida, es muy subjetivo.Revisando nuestras reseñas, podrá encontrar que en su mayoría son de una gran satisfacción. Le recomendamos ampliamente para su próxima visita a Tulum, el tomarse el tiempo necesario para valorar y revisar lo que ofrece el lugar donde se vaya a hospedar. Cabe mencionar que el tema de la remodelación de la vía dentro del parque queda fuera de nuestras manos; a finales de noviembre se terminará la obra y el tráfico fluirá de mejor manera.Nuestra información es siempre clara y visible, ofrecemos experiencias para conectar con la naturaleza en un ambiente cálido. Nos habría encantado el que nos hubiera dado la oportunidad de demostrarle todo lo que se vive en Diamante K.Gracias nuevamente por sus comentarios.Saludos,

10/10 – Uitstekend

Valerie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2023
Reactie van Gerardo García / Customer service op 21 aug 2023
Valerie, thank you for staying with us, we hope to see you back soon!

10/10 – Uitstekend

Kewin Joel Zavala, Elgin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service
3 nachten verbleven in augustus 2023
Reactie van Gerardo García / Customer service op 11 aug 2023
Kewin, thank you very much for rating us and sharing your experience, we are glad to know that you enjoyed your stay, for us the most important thing is to make you feel at home, we hope to see you back soon!

10/10 – Uitstekend

RICARDO

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Todo muy bonito. Solo el banio podria estar mas limpio y las almohadas, seria bueno tener un par de diferentes opciones
3 nachten verbleven in augustus 2023
Reactie van Gerardo García / Customer service op 10 aug 2023
Ricardo, muchas gracias por hospedarte con nosotros, apreciamos todos tus comentarios, ten por seguro que los tomaremos en cuenta. ¡Esperamos verte pronto de regreso!

8/10 – Goed

saul

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Xxx
1 nacht verbleven in juli 2023
Reactie van Gerardo García / Customer service op 10 aug 2023
Saul, gracias por hospedarte con nosootros, ¡Esperamos verte pronto de regreso!

10/10 – Uitstekend

yutthpon

4 nachten verbleven in juli 2023
Reactie van Gerardo García / Customer service op 18 aug 2023
Thank you for staying with us, we hope to see you back soon!

10/10 – Uitstekend

LIZBET GUADALUPE ALCARAZ

2 nachten verbleven in juli 2023
Reactie van Gerardo García / Customer service op 10 aug 2023
Lizbet, muchas gracias por calificarnos y hospedarte con nosotros, esperamos que hayas tenido una linda estancia. ¡Esperamos verte pronto!

6/10 – Redelijk

Javier

Reisde met familie
Positief: Netheid, personeel en service
The concept of the hotel is great, but the execution is lacking. Beautiful area, but hard to get to because of the road construction around the hotel, and the fact that's inside a national park. For a family (dad, mom, two teenage girls), the lack of privacy for using the bathroom was terrible. The handles to use the sink's faucet was not practical -- hard to turn. And, no AC, made it hard to sleep at night; yes, there are fans, but not good enough to keep the body cool.
2 nachten verbleven in juli 2023
Reactie van Gerardo García / Customer service op 17 jul 2023
Javier, thank you for sharing your experience, we are glad to know that you liked the concept of our hotel. For us the most important thing is to make you feel at home and listen to our guests, we tell you that at the moment the National Park is being remodeled, this is only temporary, and will allow that in the future all people have a better experience in Tulum. It is important to mention that in our website you will find all the information about the type of lodging we offer, being an ecological hotel, we are committed to take care of our ecosystem, so we have ceiling fans and if you wish you can request an additional one for more comfort. We are regret that your experience was not what you expected, we appreciate your comments, be sure that we will take them into account to continue improving, Thank you for staying at Diamante K.

10/10 – Uitstekend

Irma R

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in juli 2023
Reactie van Gerardo García / Customer service op 14 jul 2023
Irma, muchas gracias por calificarnos, esperamos que hayas tenido una linda estancia, ¡Esperamos verte pronto!

10/10 – Uitstekend

Melinda Songer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Truly, a Magical location, with wonderfully attentive staff and delicious food. We will definitely return!
10 nachten verbleven in juni 2023
Reactie van Gerardo García / Customer service op 28 jun 2023
Melinda, thank you very much for rating us and sharing your experience, we are glad to hear that you enjoyed your stay and our restaurant, for us the most important thing is to make you feel at home, we hope to see you back soon!

6/10 – Redelijk

Jodleen

4 nachten verbleven in juni 2023
Reactie van Gerardo García / Customer service op 29 jun 2023
Thank you very much for rating us and sharing your experience. We are glad to hear you enjoyed your stay and our facilities, we hope to see you back soon!

6/10 – Redelijk

Tricia

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Dimante is a beautiful relaxing property, my take away is the No a/c I felt like I could have managed it but the humidity was driving me crazy. Also they are doing construction in the Tulum national park. So getting to the location is one way in which takes you a long time. And one way out which is a breeze. Currently the road isn’t a two way so in order to get to this location you have to enter from the main national park entrance. One more thing that was off putting was the prices for the food at the restaurant. I know Tulum is relatively expensive but I found it outrageous that they will sell regular snapper for 90 usd …not a good meaty steak , but snapper . I checked out early and went somewhere else.
Reactie van Gerardo García / Customer service op 3 jul 2023
Tricia, we are regrets that your experience was not what you expected, Diamante K is an ecological hotel, and we are committed to the care of our ecosystem, so we have ceiling fans and you can request an additional one for your comfort, we understand the situation, however, this is something that does not depend on us, there was a heat wave that affected the whole world, the northern and southern part of the country were the most affected, this was a unique natural phenomenon. On the other hand, the National Park is being remodeled, this is only temporary, and will allow everyone to have a better experience in this paradise in the future.Due to inflation in the country, we have had to adjust our prices. We regret any inconvenience this may cause. We appreciate all your comments and we will take them into account to continue improving, for us the most important thing is to listen to our guests. Thank you for choosing Diamante K

2/10 – Ontzettend slecht

Randy

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very unsafe location, absolutely nothing around stuck spending money at the hotel the construction made it very difficult for transportation horrible experience
5 nachten verbleven in juni 2023
Reactie van DK op 21 jun 2023
Randy, gracias por escribirnos, para nosotros lo más importante es escuchar a nuestros huéspedes, lamentamos que tu experiencia no haya sido lo que esperabas. El Parque Nacional está en reemodelación, sin embargo, esta situación es temporal y permitirá que en un futuro todas las personas tengan una mejor experiencia al visitar esta reserva natural. La seguridad está a cargo del Gobierno Federal, al ser una área natural protegida, es totalmente seguro para todos los visitantes y huéspedes. Estas situaciones están fuera de nuestro alcance, sin embargo, nos esforzamos todos los días para brindarles todas las comodidades dentro de nuestras instalaciones. Gracias por haber elegido a Diamante K.

10/10 – Uitstekend

PRISCILLA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in mei 2023
Reactie van Gerardo García / Customer service op 3 jul 2023
Priscilla, thank you for rating us and sharing your experience, we are glad to hear you enjoyed your stay, we hope to see you back soon!

8/10 – Goed

Fabrizio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Lugar meravilhoso. Posicionado num dos melhores e incríveis lugares de Tulum. Pena que os quartos sejam minúsculos e sem ar condicionado num lugar com sensação térmica sempre acima de 40 grados
2 nachten verbleven in juni 2023
Reactie van Gerardo García / Customer service op 12 jun 2023
Fabrizio, gracias por compartirnos tu experiencia, nos alegra saber que disfrutaste de nuestra ubicación y todo lo que nos rodea, para nosotros lo más importante es escuchar a nuestro huéspedes y hacerlos sentir como en casa. Referente al tamaño de nuestras habitaciones, contamos con cabañas de diferentes tamaños, esta información la puedes encontrar en nuestro sitio web, así como el tipo de hospedajes que ofrecemos, el cual consiste en compartir espacio con la naturaleza de una forma más íntima y sin dañar el ecosistema. En todas las habitaciones contamos con ventilador de techo y para mayor comodidad sin problema podemos colocar un ventilador adicional. Agradecemos sus comentarios, ¡Esperamos verlo pronto de regreso!

10/10 – Uitstekend

Luis Guillermo

4 nachten verbleven in mei 2023
Reactie van Gerardo García / Customer service op 8 jun 2023
Guillermo, muchas gracias por calificarnos, esperamos que hayas tenido una linda estancia.

8/10 – Goed

Andres

3 nachten verbleven in mei 2023
Reactie van Gerardo García / Customer service op 2 jun 2023
Andres, muchas gracias por hospedarte con nosotros, ¡Esperamos verte pronto de regreso!

8/10 – Goed

Luis

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
El acceso al hotel muy dificil, tardamos aproximadamente una hora para poder entrar al hotel debido a que hicieron la calle de un solo sentido y despues de rodear hicimos una linea sumamente lenta para poder cruzar por revision, paradas continuas por camiones y trabajadores de construccion. No pienso volver a este hotel.
1 nacht verbleven in mei 2023
Reactie van Gerardo García / Customer service op 20 mei 2023
Hola Luis, gracias por hospedarte con nosotros. Lamentamos mucho los inconvenientes que presentaste para llegar al hotel. El Parque Nacional está en remodelación para poderles ofrecer una mejor experiencia y disfrutar de esta reserva natural, esto solo es temporal, ojalá cambies de opinión y nos visites nuevamente.