Op basis van 1.157 geverifieerde beoordelingen

4,4 / 5
78% van onze gasten beveelt dit aan
4,4 Hygiëne kamer
4,5 Service & personeel
4,4 Comfort kamer
4,3 Staat hotel
Geverifieerde beoordelingen van Expedia
5 / 5
door een geverifieerde reiziger uit Chicago

Geplaatst op 14 okt. 2019
Service was exceptional; spa was wonderful; food was magnificent.
4 / 5
door een geverifieerde reiziger

Geplaatst op 14 okt. 2019
Grateful for the ocean view but a little more space in the room would have been great The jacuzzi didn’t work. After a long time of trying had to call in the service man. In the end one side still didn’t come on and I missed my Michael Jackson show. The over all feel for the hallway in general could use a little brightening and uplifting. Grateful for the little fridge with drinks but there were no snacks in my room.
4 / 5
door een geverifieerde reiziger uit Brampton

Geplaatst op 13 okt. 2019
I liked the behaviour but I really hate the room price when I wanted to extend. There is no better way to extend the vacation. No one has any idea and it is too pricy for one night when it comes to extend
1 / 5
door een geverifieerde reiziger

Geplaatst op 10 okt. 2019
Bad service Bad food No privacy Bad customer service
Opmerking van Hotelbeheer
10 okt. 2019 door Francisco GarcíaHotelbeheer
Hi Arsalan, I thank you for taking the time to send us your comments and observations about our resort. Feedback is extremely important to us as it helps us know how we are doing in terms of service and facilities. Please accept our heartfelt apologies for any inconvenience you may have experienced during your stay; this is certainly not the image we strive to portray at our Resort to our valued customers. It is our commitment to make our rockers feel as they deserve and this is why we regret that you did not feel our warm service and our special treatment on your recent visit to Hard Rock Hotel Cancun. Rest assured that we take all of guest’s comments with the most importance and based on such, we take the necessary steps to prevent them from reoccurring. Best regards,
3 / 5
door een geverifieerde reiziger uit Miami

Geplaatst op 9 okt. 2019
Property needs lots of TLC. Service is inconsistent throughout the hotel. Same as the quality of the food. The worse are the employees that you are told to see in order to get “all hotel information”. They want to invite you the a breakfast presentation to try and sell you “membership”. They are soooo persistent and annoying that it turned us off immediately. We declined despite their offer of gifts, free tour, etc. The real concierge team was very helpful and sent us to 3 excellent restaurants outside property: Taboo Tulum, Mar-Bella in Isla Mujeres and Rosanegra Cancun. Pool entertainment was cool. We loved the foam party. Nightly shows are very basic, very poor costumes, no AC in theater. Inside restaurants, the Italian “Ciao” was good and the service was on point. We had the hibachi at Zen, and it was also a good experience. Frida was terrible, food and service were terrible, we ran out. Breakfast was the best at Zen, great variety.
Opmerking van Hotelbeheer
10 okt. 2019 door Francisco GarcíaHotelbeheer
Dear Anonymus, I thank you for taking the time to send us your comments and observations about our resort, feedback is extremely important to us as it helps us know how we are doing in terms of service and facilities. We always try to provide the best vacations to our members, although we do everything in our power to ensure great service to our valued Rockers, we are sorry to learn that we missed our mark this time. Rest assured that we take all of guest’s comments with the most importance and based on such, we take the necessary steps to prevent them from reoccurring. Best regards,
5 / 5
door een geverifieerde reiziger uit New York

Geplaatst op 5 okt. 2019
Me gusto el servicio de las personas del hotel,muy serviciales,respetuosos.y sobre el hotel muy bonito y limpio,y muy buena ubicacion.
Opmerking van Hotelbeheer
5 okt. 2019 door Francisco GarcíaHotelbeheer
Estimada Diana, Agradecemos que te hayas tomado el tiempo de compartir tu experiencia; es un honor saber que has disfrutado de las instalaciones, los alimentos y bebidas asi como el maravilloso servicio que acompaña. Esperamos verte pronto. Saludos, Francisco García Gerente General Hard Rock Hotel Cancún
5 / 5
door een geverifieerde reiziger uit Mexico

Geplaatst op 4 okt. 2019
Es un excelente hotel, es la segunda vez que mi familia y yo, hemos tenido la oportunidad de hospedarnos aquí y siempre quedamos muy contentos!!!
Opmerking van Hotelbeheer
4 okt. 2019 door Francisco GarcíaHotelbeheer
Apreciable Anonymous, Muchas gracias por compartir tu experiencia con nosotros, nos da gusto saber que seguimos superando tus expectativas aún siendo tu segunda visita. Te esperamos por tercera vez, donde te aseguro que seguiremos creando experiencias auténticas del Rock. Saludos, Francisco García Gerente General Hard Rock Hotel Cancun
5 / 5
door een geverifieerde reiziger uit Orange, CA

Geplaatst op 3 okt. 2019
Very Friendly Staff!! You are welcomed as soon as you are on property
Opmerking van Hotelbeheer
3 okt. 2019 door Francisco GarciaHotelbeheer
Dear Anonymous, Thank you for giving us your review, our rockers are always ready to greet our valuable guests and make them feel home since the first instant with us. Come back soon to keep feeling the vibe. Greetings. Francisco Garcia General Manager Hard Rock Hotel Cancun
5 / 5
door een geverifieerde reiziger uit Houston, Tx

Geplaatst op 30 sep. 2019
Most friendliest people all around Hotel. Was very pleased! Felt like a real vacation!
Opmerking van Hotelbeheer
30 sep. 2019 door Francisco GarcíaHotelbeheer
Hi Eva, Thank you for taking the time to tell us about your experience. It is always a pleasure to receive such comments. We hope to receive you very soon and to rock your days again. Best regards, Wendy Bautista Customer Care Supervisor
1 / 5
door een geverifieerde reiziger

Geplaatst op 30 sep. 2019
Opmerking van Hotelbeheer
30 sep. 2019 door Francisco GarcíaHotelbeheer
Dear Anonymous, We are very sorry to hear your stay was not up to your expectations, your review helps us to better the experiences of others and we always appreciate your comments. We would be happy to have you back at any time. Kind Regards, Francisco García General Manager Hard Rock Hotel Cancún