Family Room | Desk, free cots/infant beds, rollaway beds, free WiFi
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Reviews of Crescent Hotel

2 out of 5
Crescent Hotel
35 Coley Avenue, Reading, England

Reviews

5.0
Rating 10 - Excellent. 17 out of 172 reviews" "
Rating 8 - Good. 24 out of 172 reviews" "
Rating 6 - Okay. 44 out of 172 reviews" "
Rating 4 - Poor. 30 out of 172 reviews" "
Rating 2 - Terrible. 57 out of 172 reviews" "

5.2/10

Cleanliness

6.0/10

Staff & service

5.2/10

Amenities

4.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Mark

Disliked: Staff & service, amenities, property conditions & facilities
Very grumpy man at reception - facilities highly basic - don't pay too much for this property or you may be sorely disappointed
Stayed 1 night in May 2024
Response from Jaz on 12 May 2024
We advertise that we are very basic hotel, our prices reflects in that.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Shared facilities & all bedroom & bedding felt dirty & grubby
Stayed 3 nights in May 2024
Response from Jaz on 11 May 2024
Dear Sir there was option available shared facility or en-suite bedroom. You opt for cheaper option. We provide fresh linen for every new guest, it is impossible to have dirty linen.Room is spot on clean.

6/10 Okay

Mohamed A

Stayed 2 nights in Apr 2024
Response from Jaz on 12 May 2024
Thanks

2/10 Terrible

Catalin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty.
Stayed 2 nights in Apr 2024

6/10 Okay

Tara

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is alittle run down but it is clean and in a quiet area.it has alot of stairs and doors to go through to get to your room so can be abit awkward with suitcases. Downside the walls are paper thin do you do hear everything .you can hear them chatting on their mobiles to chatting and going to toilet walking etc etc. I did find that the bed was quite hard like it was old and pillows were old as they placed two in one pillowcase.its an ok place if convenience of location is the priority
Stayed 3 nights in Mar 2024

4/10 Poor

steve

Stayed 1 night in Mar 2024

2/10 Terrible

Beverley

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Jaz on 28 Mar 2024
That was expected. They had no money to pay. We let them stay on their promise that they pay on departure. Which they never did on top of it they became aggressive.

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful
Stayed 4 nights in Mar 2024
Response from Ejaz on 20 Mar 2024
Thank you.

6/10 Okay

David

Liked: Room comfort
Cheap, cheerful and comfy if a little tired
I needed a comfy affordable room for a 1 night stay in Reading and in that respect it ticket all the boxes for my requirement. Comfy enough bed for an average sized bloke, not the softest but perfectly fine, good supply of tea and coffee although could have done with a couple more milks as I like my tea a little milkier than average. Its a shared bathroom so its only going to be as clean as the left person left it so you kind of expect the odd hair but it was fine for me, ive used festival toilets and showers and if coped with them I can more than cope with this. The place is a little tired but its an old building. One notable point to make on the furnishings was the mirror was attached to the wall with glue and sealant and it was a shocking job with gobs of it everywhere. It really doesnt take 2 minutes to smooth out the sealant so that is just laziness and it really let the room down for something to easy to avoid. So 3/5, far from Buckingham Palace, but cheap and cheerful and £27 for a single room is a great price to be fair.
Stayed 1 night in Feb 2024
Response from Jaz on 28 Mar 2024
Thanks

6/10 Okay

RENZO

Stayed 6 nights in Jan 2024

4/10 Poor

Marc

Stayed 2 nights in Dec 2023

6/10 Okay

B

Liked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Ryan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic
Absolute basic hotel for a very low price. If all you want is a bed for the night it is fine but if you want anything else you will have to go somewhere else and pay more.
Stayed 1 night in Dec 2023

2/10 Terrible

Richard

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Rocco

Stayed 2 nights in Nov 2023

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, room comfort
Good budget option
Great budget option. Close enough to town and walkable (40 mins) to Reading FC.
Stayed 1 night in Aug 2023
Response from Jaz on 3 Oct 2023
Thanks

10/10 Excellent

Sue

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable no frills accommodation. Late check-in was great as we were working at the Festival
Stayed 1 night in Aug 2023
Response from Aijaz on 30 Aug 2023
Thanks

2/10 Terrible

Martin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Well upon arrival entrance was dark and out dated. Carpets looked dirty marks on walls cracks in walls light fitting hanging off ceiling through out the building. as far as our room lamp shades not fit that well we had odd bed basses mattress uncomfortable pillows were in very poor shape flooring was worn out hair drier did not work and the bin was filthy dirty and mouldy
Stayed 2 nights in Aug 2023
Response from Aijaz on 20 Aug 2023
There was no carpet in your room at all.The room you were in just refurbished and you were the first guest. We really don,t how feather pillows can be uncomfortable.Hair dryer does work all you need to switvh on.

4/10 Poor

Mr J

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Jaz on 13 Aug 2023
It is bit strange. You wanted to arrange with us long term booking. It’ is shocking.

2/10 Terrible

A

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Dreadful cobwebs and pooh in the bathroom
Stayed 1 night in Aug 2023
Response from Jaz on 3 Oct 2023
It is not possible. Sorry we can not accept this feedback.

2/10 Terrible

Clint

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISGUSTING!
DO NOT STAY!!! The WORST hotel in Reading. Disgusting, unclean, blood and pooh on walls and bed sheets. Staines everywhere aggressive staff who manhandle people. Can't believe hotels . Com allow this property on their site. Minus stars if possible.
Stayed 1 night in Jul 2023
Response from Jaz on 7 Aug 2023
Everything was fine, till 12 Midnight when you bring 3 more guest to stay in a double room. We informed you room is booked for 2 person only.You became aggresive.

6/10 Okay

danny

Stayed 2 nights in Jul 2023

2/10 Terrible

HARSHA

Stayed 1 night in Jul 2023

6/10 Okay

Mrs K N

Stayed 1 night in Jul 2023

6/10 Okay

Susan

Disliked: Cleanliness, property conditions & facilities, room comfort
Room was clean, but the whole hotel could do with an update
Stayed 1 night in Jul 2023

10/10 Excellent

David

Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Linda

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023

2/10 Terrible

Andrew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad
Awful room. Smelt. Shower was worse than a trip so didn’t have a shower. Tiles in the bathroom were loose.
Stayed 1 night in Jun 2023

6/10 Okay

Wai Ming

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Andy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Worse hotel I have ever stayed in, I have been meaning to ask for a refund, the whole room was discussing, did not sleep at all, filthy dirty extremely dated smelly and in need of repair.
Stayed 1 night in Jun 2023

4/10 Poor

marie

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Would not recommend this hotel. Our room was dingy and had stains and holes in the walls, the wallpaper was ripped. There were no tea spoons in the room and the man behind the front desk looked surprised when I asked for some, he went into the back office, rummaged around in a drawer and gave me two grubby looking plastic spoons. We had to get him to look at the toilet as it didn't flush, he said the plumming was old and you had to wiggle the handle to flush it, we spent the whole weekend trying to get it to flush properly. The bathroom floor was dangerous, all the floor tiles were broken and loose, the shower was either freezing cold or scalding hot. The bed was two mis-matched divan halves pushed together, the floor was badly laid vinyl wood effect sticky tiles. The only positive was we were only there for 2 nights not a week !
Stayed 2 nights in Jun 2023

8/10 Good

Peet

Liked: Staff & service
Disliked: Property conditions & facilities
Check in was good, staff was friendly Just the beds needs replacing and can be painted It served it purpose for us
Stayed 3 nights in May 2023
Response from Aijaz on 29 May 2023
Thanks

6/10 Okay

Trevor

Business traveller
Not too bad for price
Ok for couple of nights not the place you would take family usded for working away from hom
Stayed 2 nights in May 2023
Response from Aijaz on 29 May 2023
THank you

2/10 Terrible

James

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

2/10 Terrible

Wilford

Stayed 2 nights in Mar 2023

2/10 Terrible

Gediminas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room service.
No room service at all. The room was not cleaned for the whole duration of 5 nights.
Stayed 5 nights in Feb 2023

2/10 Terrible

Philip

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Cheap and cheerful is ok. This place is cheap and nasty. The room smells funky. Shared toilet and shower. Tiny TV.
Stayed 1 night in Jan 2023

2/10 Terrible

Chris

Stayed 1 night in Jan 2023

2/10 Terrible

S

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No no
No light on front door as it gets dark early so good luck on opening door. Sat on bed and dipped in. Went for shower shampoo in my hair and only hot water. Shower wasn't working. Had to fill kettle with cup and wash hair. Asked for extra pillow as wasn't given one. Doors are really heavy to push open as they are facing stairs. So good luck
Stayed 2 nights in Dec 2022

4/10 Poor

Mark

Disliked: Property conditions & facilities
The hotel looks very tired, and are the rooms. the walls RE stained / marked as were the carpets. The curtains were only just hanging up.. The bed sheets looked clean and the bed was comfy, but the walls around the bed were marked.
Stayed 1 night in Dec 2022

4/10 Poor

graham

Disliked: Cleanliness, staff & service, property conditions & facilities
basic, moldy, no frills, no breakfast.
Greeting was not very friendly, " what do you want " then we got room 13! don't believe the pictures you see on the website, part of the hotel may have been upgraded but our room was very basic, it needed some fresh paint, Mold was on the walls and the bathroom so old and mold everywhere and very cold, no bathroom sundries accept a soap bar. not felt you wanted to use it, bathroom door handle also got stuck too. NO BREAKFAST !!! the only good points was TV, Tea and Coffee machine, bed comfy, heated towel rail.! and free parking!
Stayed 2 nights in Nov 2022

6/10 Okay

Karen

Disliked: Property conditions & facilities, room comfort
Shabby dirty room with shower that didn't work
The staff were friendly but overall the hotel was shabby and there were several safety hazards in our room. My biggest complaint was the shower. It was unusable because the temperature control was broken so we could not increase the temperature of the water from freezing cold. Part of the broken control was in the soap holder. Some of the furniture was stained and dirty. The duvet was very thin and flimsy and there were no extra blankets. I appreciate this is a budget option but think it needs to be closed down until the many defects are rectified to make it safe
Tiny sink, tap was loose
Broken shower
part of broken switch unit in soap dish
general poor level of repair
Stayed 1 night in Nov 2022

6/10 Okay

Harold

Disliked: Room comfort
Not bad for the money. No frills.
Needs a little work. It was clean and safe.
Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Room smelt musty. Walls had marks all over. Wall paper was coming off. Mattress cover stained. Wouldn't stay here again not worth the money.
Stayed 1 night in Sep 2022

8/10 Good

M

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean
This is a quaint guest house in easy walking distance of just about everything. It's clean but very dated and the room only had one plug socket and we could hear other guests clearly in other rooms. That said, the owner was friendly and kind when we checked in and we had a clean bed for two nights. If you are looking for somewhere to sleep after a long drive and a busy itinerary, this is a great place to lay your head.
Stayed 2 nights in Sep 2022
Response from Jaz on 5 Sept 2022
Thanks

2/10 Terrible

Trevor

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be warned!
We arrived at hotel, having booked months ago with 'pay at hotel' option. The owner proceeded to tell us the booking had been cancelled with no warning or advance email and that he would do us a favour and give us another room (only 1 left) at a higher cost! We had no other options so had to do this. Im pretty sure this type of thing will happen again so have asked hotels.com to investigate. With reading fc playing later costs were now higher and he knew he would get more money from bookings.
Stayed 1 night in Aug 2022

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap & Cheerfully!
Stayed 1 night in Jul 2022
Response from Jazz on 28 Jul 2022
Thank yoy

4/10 Poor

Darren

Business traveller
Disliked: Property conditions & facilities
Bed base broken, mattress sunk into it.
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1-night stay
Well, it seemed clean, however the state is so old and derelict, that it is hard to tell how clean it is. The kettle had lots of bits in it - was disgusting, didn’t use. Not a fan of a shared bathroom - but there can defn be improvements to it.
Stayed 1 night in Jul 2022