Lobby
Check availability

Reviews of Hamilton Grace - The Quadrant

4 out of 5
Hamilton Grace - The Quadrant
The Quadrant, Westlea, Swindon, England

Reviews

7.8

Good

Rating 10 - Excellent. 3 out of 8 reviews" "
Rating 8 - Good. 3 out of 8 reviews" "
Rating 6 - Okay. 1 out of 8 reviews" "
Rating 4 - Poor. 0 out of 8 reviews" "
Rating 2 - Terrible. 1 out of 8 reviews" "

8.6/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

John

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2022

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, room comfort
Quadrant
Always a great place to stay. Staff so good at communicating and our staff love it there. We will be back
Stayed 4 nights in Jun 2020
Response from Jon on 17 Jun 2020
Thank you very much for your great review Chris. We are so pleased you enjoy your stays with us and we look forward to welcoming you back soon.

2/10 Terrible

Melissa

Travelled with group
Disliked: Staff & service, property conditions & facilities
Not a 4star experience, no reception, no working lift,
Stayed 2 nights in Dec 2019

8/10 Good

Nigel, Durham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless modern flat situated in a somewhat clinical building. Comfy beds, plenty of towels. Full soap and shower gel provided, and kitchen cupboards are well equipped. Large lounge/kitchen diner with plenty seating and a small TV. Communication was a little ott. I think for our two night stay there were around 4 emails and then calls. We were somewhat confused by the heating usage policy, seemed to say that if they deemed we’d used more than £3 a day we’d be charged on a monthly breakdown policy, but unsure how a guest can know whether this is true without seeing readings/bills?
Stayed 2 nights in Nov 2019
Response from Guest Relations Team on 26 Nov 2019
Thank you for taking the time to leave us a review. We're pleased that you enjoyed your stay with us and found the apartment well equipped. Thank you for your feedback regarding the communication, we will certainly consider this at our next communication review which is due soon. Regarding the heating, charging the guests is not something we want to do or do very often. Unfortunately, some repeat guests have abused the heating, leaving it on high all day with the windows open whilst they are out, despite our requests for them to be more considerate. As such, some monthly bills are in excess of £250. We felt that charging the relevant guest for excessive usage was more appropriate than raising our nightly rates. This should not affect the majority of our guests and for those who may be affected, we would communicate with them before it is implemented. I hope this re-assures you, but please do contact us if you would like further clarification. We look forward to welcoming you again when you are next in Swindon.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Jon Jones on 6 Jun 2019
Thank you for your great review. We are so pleased you enjoyed your stay with us - we hope to welcome you back to Hamilton Grace in the near future.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Self explanatory
Quality of service was really good- easy check in & out, quick, helpful staff. Clean on the outside would be an accurate representation of this hotel. Both bedrooms were reasonably ok, however the bathroom and kitchen definitely need further attention for hygiene reasons. Vanilla air fresheners were so strong I’d fall asleep with a migraine every night of my stay. The area itself isn’t too great either (although this isn’t down to the property itself) every night a group of people sat in the car park with music turned up v loud consuming some sort of substances?.. My genuine advice would be avoid if / where possible.
Stayed 3 nights in Feb 2019

8/10 Good

Debbie, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
we lost our front door key (or thought we had) one evening - left numerous calls on their emergency number to get a message ‘we are on another important call but will call you back shortly’ they never did. Suggestion to provide two keys.
Stayed 13 nights in Oct 2018

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Piso nuevo , perfecto para cuatro personas.
El apartamento estaba muy nuevo y limpio. Tenía todo lo necesario para que nuestra estancia fuera confortable. Estuvimos 6 noches y realmente nos sentimos muy cómodos.
Stayed 6 nights in Aug 2018
Response from Guest Relations on 13 Aug 2018
Thank you for your review of your stay, we are pleased you enjoyed your stay and that you were comfortable within the apartment. We look forward to welcoming you back to Hamilton Grace in the near future,