Beach/ocean view
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Reviews of Hotel Irma

3 out of 5
Hotel Irma
Calle Adelita S/N, La Madera Beach, Zihuatanejo, GRO

Reviews

8.4

Very good

Rating 10 - Excellent. 428 out of 1001 reviews" "
Rating 8 - Good. 387 out of 1001 reviews" "
Rating 6 - Okay. 116 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Roberto

Travelled with partner
Disliked: Staff & service, amenities
Hotel was fine, but the waiters by the pool ignored me, they never asked if I would like a drink but they were asking other guests I found them to be rude maybe because I’m not Mexican but all guests should be treated equally. I think management should train their staff to be more hospitable.
Stayed 4 nights in May 2024

2/10 Terrible

Judith

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had items stolen from my room during my stay even after ensuring all doors were locked. Shame because it’s such a good location and amazing views.
Stayed 2 nights in May 2024

8/10 Good

Julian Daniel Montes, El Paso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great relaxing stay close to downtown
Stayed 5 nights in Apr 2024

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful over looking beach.
Stayed 1 night in Mar 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the beach and super clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Paul, Colorado Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and well-operated beach-front hotel!
Stayed 2 nights in Apr 2024

8/10 Good

Terence

Liked: Cleanliness
Stayed 7 nights in Apr 2024

10/10 Excellent

Michel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so close to the centre of town you can walk - along a gorgeous sea wall. Close to restaurants - all walkable. The best part of this hotel is the staff. They are amazing and you feel like family by the time you leave. We will absolutely return - many times!!
Stayed 7 nights in Apr 2024

6/10 Okay

kelly

Liked: Cleanliness
Disliked: Amenities
PRO: beautiful view of the bay and town! Walkable to beaches, malecon and pier (although situated on steep hill) CON: restaurant food is so-so, and expensive for what you get. They will charge you extra for a late checkout, even though i spent 12 nights there and most meals. Expensive nightly rate for an average hotel. Small pool deck area. This hotel could be so much better just by painting it white and hanging flower baskets everywhere.
Stayed 12 nights in Mar 2024

8/10 Good

Brenda Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the vintage vibe. Rooms are spotlessly clean, great AC and water pressure.
Stayed 5 nights in Apr 2024

10/10 Excellent

Sadie

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my week of spring break at Hotel Irma! The rooms, pool, and patios were lovely, the location was super convenient, and the staff went over and above to accommodate us. Thank you Liliana, Erik, Isaac, John Pierre,, Jimmy, Samuel, Johnny, y los demás. ¡Muchísimas gracias por TODO!
Stayed 7 nights in Mar 2024

8/10 Good

Brent

Travelled with family
No coffee in the room Restaurant opens to late for early risers.
Stayed 11 nights in Mar 2024

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve always wanted to try Hotel Irma and needed a place to stay one night before going to Troncones. Friendly staff, nice restaurant, and good location.
Stayed 1 night in Mar 2024

10/10 Excellent

Lyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance to town, clean, friendly staff.
Stayed 14 nights in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For my needs it was perfect. Great view and comfort. Pool area gets noisy during day but just louder happy clients.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jessica, Oshkosh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful 7 night stay at hotel Irma. The views are breathtaking, rooms/resort were clean, everyone friendly. We did a lot of walking checking out the area great restaurant on site and lots of great places around Hotel Irma. We will definitely be back for another visit!
Stayed 7 nights in Feb 2024

10/10 Excellent

Erik

Stayed 7 nights in Feb 2024

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
Great ocean view
Stayed 6 nights in Feb 2024

8/10 Good

Wesley

Travelled with partner
Liked: Cleanliness, staff & service
Our housekeeper Rosa was amazing
Stayed 7 nights in Feb 2024

6/10 Okay

Kimberley

Stayed 1 night in Feb 2024

6/10 Okay

Linda

Travelled with group
Liked: Cleanliness, staff & service
There’s no fridge in the room. Really miss that. No elevator. We were on 6 th floor so a week of that and the hill or stairs to leave the building are only for people in good condition which we fortunately were. The staff were friendly and the pools were lovely and clean. The view was marvellous.
Stayed 7 nights in Jan 2024

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the location wonderful. We walked everyday and covered all the sites we wanted to see. Loved the view. Loved the people.
Stayed 14 nights in Jan 2024

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
The view is great. Simple accomadation, just what we needed. The entire staff is great there.
Stayed 14 nights in Jan 2024

10/10 Excellent

Chuck

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Treat you the best, seem like they can't do enough for you... Great foods and drinks..
Stayed 4 nights in Jan 2024

10/10 Excellent

Ralph

Stayed 2 nights in Jan 2024

8/10 Good

Lynne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very friendly & eager to make our stay awesome. next time in ZIHUA will stay here!!!!
Stayed 7 nights in Jan 2024

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They make feel you are very important. There services goes beyond. I will recommend to friends and family.
Stayed 9 nights in Jan 2024
Response from Gerencia Reservaciones on 16 Jan 2024
Thank so much for your comments. Come back soon! It will be a pleasure to assist you.

6/10 Okay

Jennifer

Travelled with partner
Disliked: Staff & service
Our experience checking in was very bad. We had to wait until the clerks had time to check our Expedia reservation with Mexico City. And they proceeded to attend every other person checking in first, making us wait about 30 minutes before they could check and sure enough find it. Very disappointing. It just left a bad taste from the beginning. They're are many cute hotels all around... I'd try one of those next time.
Stayed 1 night in Jan 2024
Response from Reservations on 16 Jan 2024
Thank so much for your comments. Come back soon! It will be a pleasure to assist you.

10/10 Excellent

Colleen Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall delightful. The only thing that would have made it even better are more shade options, especially in the afternoon for fair skinned people like us who enjoy being around the pool but can’t handle the sun.
Stayed 6 nights in Dec 2023
Response from Reservaciones on 16 Jan 2024
Gracias por su valoración, fue un placer asistirle, regrese pronto! / Thank you for your valoration, it was a pleasure to assist you. Como back soon!

8/10 Good

Michael

Stayed 6 nights in Dec 2023
Response from Reservaciones on 16 Jan 2024
Gracias por su valoración, fue un placer asistirle, regrese pronto! / Thank you for your valoration, it was a pleasure to assist you. Como back soon!

8/10 Good

Ronald, Creston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Reservaciones on 16 Jan 2024
Gracias por su valoración, fue un placer asistirle, regrese pronto! / Thank you for your valoration, it was a pleasure to assist you. Como back soon!

6/10 Okay

Dean

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Dec 2023
Response from Reservaciones on 16 Jan 2024
Gracias por su valoración, fue un placer asistirle, regrese pronto! / Thank you for your valoration, it was a pleasure to assist you. Como back soon!

10/10 Excellent

Lynn Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous stay at Hotel Irma. The staff was fantastic, the room was lovely and the maid left adorable animals formed from towels every day. The food was good and we loved the servers, especially Isaac, Liliana and JP. The pools were great and there are a few options for places to sit or you can go down to the beach and swim in the ocean. My husband went snorkelling there and saw some amazing sea life. It’s a short walk into the town and the locals are very nice, and it’s very safe. We will absolutely return.
Stayed 11 nights in Nov 2023
Response from Reservaciones on 16 Jan 2024
Gracias por su valoración, fue un placer asistirle, regrese pronto! / Thank you for your valoration, it was a pleasure to assist you. Como back soon!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Reservaciones on 16 Jan 2024
Gracias por su valoración, fue un placer asistirle, regrese pronto! / Thank you for your valoration, it was a pleasure to assist you. Como back soon!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Best breakfast and a fabulous view to enjoy!
Stayed 7 nights in Nov 2023
Response from Reservaciones on 16 Jan 2024
Gracias por su valoración, fue un placer asistirle, regrese pronto! / Thank you for your valoration, it was a pleasure to assist you. Como back soon!

4/10 Poor

Joaquin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel staff were friendly and attentive. However, the general manager was rude and unfriendly, as soon as we step in the reception area, she approached us to see why we were waiting so long. Well, Expedia did not send our reservation to the hotel. She did not honor our balcony room reservation and she yelled at my kids for running around us. At the pool area, she stood to observe guests several times. She also came many times to ask how we were doing to the point that she became annoying. Her greeting was not a pleasant one. The hotel has an excellent view, but as long as that person is in charge, I will not stay at this place. All other staff members were very friendly and helpful.
Stayed 2 nights in Nov 2023
Response from Reservaciones on 16 Jan 2024
Gracias por su valoración, fue un placer asistirle, regrese pronto! / Thank you for your valoration, it was a pleasure to assist you. Como back soon!

10/10 Excellent

Rielly

Stayed 1 night in Nov 2023
Response from Reservaciones on 16 Jan 2024
Gracias por su valoración, fue un placer asistirle, regrese pronto! / Thank you for your valoration, it was a pleasure to assist you. Como back soon!

10/10 Excellent

Cynthia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and views. Everyone is helpful, breakfast tasted great. Will continue to stay here everytime I fly out of Zihua.
Stayed 1 night in Oct 2023

10/10 Excellent

Raul

Stayed 3 nights in Aug 2023

6/10 Okay

Sandra

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Views were amazing, felt safe, very clean, nice helpful staff. Our only issue was the AC unit was not working properly on arrival and we were eventually given a new room the next day. Plus the cleaning lady would turn off the AC unit and when we came back into the room it took forever to get cool.
Stayed 4 nights in Aug 2023

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room view of zihuatanejo bay and very clean property and friendly staff , walkable to most of the places that you need to visit , at the restaurant have great choices and vey cold beer
Stayed 8 nights in Jul 2023

4/10 Poor

Pedro

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is nice but the reception sucks, over 45 minutes to check in, 1 person. The restaurant is beautiful but the wait staff need training in hospitality, some of them are very rude. Upon check out our vehicle parked in the hotel parking lot was boxed in and we needed to catch an early flight, management was clueless as to who those vehicles belonged too. We waited and waited. 2 hours later they moved the cars. We will not be coming back.
Stayed 3 nights in Jul 2023

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

Antonio

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Awesome view. Check in process sucks !
Stayed 1 night in Jul 2023

2/10 Terrible

Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

marissa

Travelled with partner
Liked: Staff & service, property conditions & facilities
La mayoria de los empleados en registracion super amables. Jean Pierre el chico que atiende en el Restaurant Excelente servicio y actitud!
Stayed 1 night in Jun 2023

10/10 Excellent

Manuela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice people the restaurant server Erik the best
Stayed 7 nights in Jun 2023

8/10 Good

William, Redding

Liked: Cleanliness, staff & service, property conditions & facilities
a short walk to beach; quiet property not far from old town
Stayed 17 nights in May 2023

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023