Aerial view

Reviews of Riu Dunamar - All Inclusive

3.5 out of 5
Riu Dunamar - All Inclusive
Blvd. Costa Mujeres, Costa Mujeres, QROO

Reviews

8.2

Very good

Rating 10 - Excellent. 642 out of 1395 reviews" "
Rating 8 - Good. 386 out of 1395 reviews" "
Rating 6 - Okay. 196 out of 1395 reviews" "
Rating 4 - Poor. 85 out of 1395 reviews" "
Rating 2 - Terrible. 86 out of 1395 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ann, South Bend

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 5 nights in May at the RIU Dunamar. We really liked this RIU! The food at the specialty restaurants was better than the buffet. It was nice not having to make reservations. We got to the restaurants shortly after they opened and had no problem getting a table. Our favorites were the Steak, Asian and Italian. The waterpark on site is really fun! It is close to the pools, so it was very convenient to walk over a couple of times each day and use the slides. The pools were very warm and if you sat at chairs by the pool it was hot. The ocean was the perfect temperature and you had a nice breeze when you used those chairs. The beach is great to walk on and swim in with very little seaweed. My only complaint like other reviewers mentioned, is when you walked along the beach there was feces that had washed up along the shoreline. We walked quite awhile and would see it in different areas along the beach. I have no idea where it came from, maybe a bad sewer somewhere? The waves were really high most of the days we were there, but you could still go in the water and swim and jump in the waves which was a lot of fun. They would have servers come along the chairs on the beach a say hey would you like to try this drink or can I get you a drink. The service was always great at the bars too! We went to most of the evening shows they were entertaining. We loved the White Party on Wednesday night. I recommend going to this or the Neon party depending on which week you are there.
Stayed 5 nights in May 2024

8/10 Good

Cherelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice but the walks were really thin you could hear everything everyone else was doing.
Stayed 3 nights in May 2024

10/10 Excellent

Camilo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great food. Could get better on the drinks and more personal on the bars. But overall we had a great experience
Stayed 3 nights in May 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

6/10 Okay

Tatyana, Spokane

Stayed 6 nights in Apr 2024

6/10 Okay

beata

Liked: Cleanliness, staff & service
Location
Stayed 7 nights in May 2024
Response from Online Reputation Manager on 16 May 2024
Dear beata,Thank you for your review. We really appreciate that you took the time to evaluate your stay. We really hope you will give us another opportunity to welcome you back in the near future. Warm regards,Hotel Riu DunamarOnline Reputation Manager

10/10 Excellent

Garvin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing
Stayed 4 nights in May 2024
Response from Hotel Riu Dunamar on 17 May 2024
Dear Garvin,We definitely have the best guests. Thank you very much for your kind feedback, also on behalf of our lovely staff. It is very pleasing to read that you enjoyed your holiday. We hope to see you again, Garvin! Love you back, Hotel Riu DunamarOnline Reputation Manager

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Dipak K

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, service i like that. Only 2 side elevator that's uncomfortable. There is no room services its feel like uncomfortable. notavailableth tha
Stayed 4 nights in May 2024
Response from Online Reputation Manager on 16 May 2024
Dear Dipak K,thank you for taking the time to review your recent stay.It is great to know that overall you enjoyed your stay with us. Room service and pool service can be found at our Palace brand hotels, our more sophisticated collection of hotels. We hope we see you soon again!All the best, Hotel Riu DunamarOnline Reputation Manager

10/10 Excellent

Vinaykumar Chandulal

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a family resort
Stayed 5 nights in May 2024
Response from Online Reputation Manager on 9 May 2024
Dear Carol,Thank you for your words, they are very gratifying and show us that we are working in the right direction.We sincerely hope that you will visit us again soon in one of our facilities and offer you a stay that will be the same or even better than the one you experienced.We hope you will be back soon.Yours faithfully,Hotel Riu DunamarOnline Reputation Manager

8/10 Good

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

6/10 Okay

Ralph

Stayed 4 nights in Apr 2024

8/10 Good

Kristine

Liked: Amenities
Lovely property far from hotel zone. LOTS of families and quiet areas.
Stayed 6 nights in May 2024
Response from Online Reputation Manager on 9 May 2024
Dear Kristine,Thank you for taking the time to write such a good review of our hotel. It was a pleasure to host you and we look forward to welcoming you back very soon.We wish you all the best,Yours faithfully,Hotel Riu DunamarOnline Reputation Manager

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Kimberly Ann

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice resort.
Stayed 6 nights in Apr 2024
Response from Hotel Riu Dunamar Online Reputation Manager on 8 May 2024
Dear Kimberly Ann,We are constantly working to improve our services and reading your outstanding feedback makes every effort worthwhile.We wish to thank you for your fantastic feedback.Wishing to see you again soon.Warmest Greetings, Kimberly Ann!Hotel Riu DunamarOnline Reputation Manager

8/10 Good

Mirnes

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Lilly, Arlington

Travelled with family and small children
Liked: Amenities
Not for me and my family… if you want to experience good food this place is not for you!
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Lilly,Thank you very much for staying at Riu and for sharing your feedback with us.As it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience.We hope we will have the opportunity to host you again soon to regain your confidence.We wish you all the best,Hotel Riu DunamarOnline Reputation Manager

8/10 Good

Dean

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view and weather. Facility was very clean. Lots of entertainment options. Refreshing ocean breezes kept the flying insects away—until the day the breezes stopped. Mosquitoes arrived and my wife and her friend were eaten alive. (Be sure you bring repellent!) The food, while plentiful, was just average.
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on 30 Apr 2024
Dear Dean,Thank you for your review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Dunamar! We will of course share your impressions with corresponding team for an adequate follow up.We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu DunamarOnline Reputation Manager

4/10 Poor

Edwin

Travelled with partner
Liked: Cleanliness, staff & service
There is only one bathroom outside by the swimming pool, beach and restaurants. Very Inconvenient. The resort has no ROOM SERVICE. The Room did not have a table and the chairs in order for us to use our laptops.
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Edwin,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.Room service and pool service can be found at our Palace brand hotels, our more sophisticated collection of hotels. Please find details on our website.We sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu DunamarOnline Reputation Manager

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and peaceful. If your looking for activities not a ton happening But a great choice
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on 30 Apr 2024
Dear Robert, We cannot be more grateful for taking the time to write such a positive review of your recent stay with us at the Hotel Riu Dunamar.It is great for us to realize that you enjoyed your stay with us. Certainly, word of mouth is very important to us, so your comments are greatly appreciated. We look forward to welcoming you back on your next visit to our beautiful place.Kind regardsHotel Riu DunamarOnline Reputation Manager

8/10 Good

Judy

Travelled with partner
Rooms were nice, view was lovely. Liked the adult pools, Food was average, mosquitoes ruined our last 3 days.
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on 25 Apr 2024
Dear Judy,Thank you very much for your words and your positive evaluation.We are very happy to know that you left with pleasant feelings, however, we lament the mentioned inconveniences. We would have liked to have been informed about all your inconveniences during your stay so we could have helped you to resolve this. We hope to welcome you again soon.Best regards,Hotel Riu DunamarOnline Reputation Manager

2/10 Terrible

Gregory

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024

6/10 Okay

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food def needs improvement it was lacking a lot they need to change it up they have the same thing everyday food not as tasty as it looks
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 23 Apr 2024
Dear Jessica,Thank you for your comment,We regret that we did not live up to your expectations regarding our wide and varied gastronomic offer, especially the breakfast service.We apologise for not having met your expectations regarding our wide and varied gastronomic and beverage offer.We want you to know that we have noted your comments and will discuss them with the relevant departments in order to continue our process of continuous improvement.We would welcome the opportunity to welcome you back to one of our facilities so that we can present you with the wonderful experience we are accustomed to offering you with 100% satisfaction.Yours faithfully,Hotel Riu DunamarOnline Reputation Manager

10/10 Excellent

ALYCE, Union City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love everything about this resort the food could been much better but other wise i enjoy my entire birthday stay could has more decorations for birthdays but this 1 was the best riu so far i been to
Stayed 2 nights in Mar 2024
Response from Online Reputation Manager on 18 Apr 2024
Dear ALYCE,We are very pleased to have read your compliments and to know that you have rated so favourably various aspects of the hotel that have contributed significantly to your exceptional experience.Please be assured that your comments have been noted and will be taken up with the appropriate departments.We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience at our establishment.We look forward to your visit.Yours faithfully,Hotel Riu DunamarOnline Reputation Manager

8/10 Good

Irfan

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful had a wonderful stay the drinks were amazing Willy and Angel are the best bartenders in the swim up bar
Stayed 5 nights in Apr 2024
Response from Hotel Riu Dunamar Online Reputation Manager on 17 Apr 2024
Dear Oscar,It is an honour to be recognized as a good hotel. Also, our staff are thrilled when they learn, they efforts are being appreciated, we thank you on behalf of our fantastic team. Thank you very much.We hope you come back soon, Oscar!Kindest Greetings!Hotel Riu DunamarOnline Reputation Manager

8/10 Good

Raiyona T.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was nice and clean, however the food was not good and the location was too far.
Stayed 3 nights in Apr 2024
Response from Hotel Riu Dunamar Online Reputation Manager on 16 Apr 2024
Dear Raiyona T.,We feel so lucky to have the guests we have.Thank you very much for staying with us and your fatastic ratings.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. Hoping to welcome you again.Kindest wishes,Hotel Riu DunamarOnline Reputation Manager

10/10 Excellent

Shaneque

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Denys

Stayed 8 nights in Apr 2024

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Riu Dunamar!!! The service was excellent!! We enjoyed all of the entertainment offered! So much to do for the kids! The beach was beautiful and tons of seating available. The pools were great! The waterslides and splash area for the kids was a huge bonus!! The food was not great but not terrible. I would stay here again!!! We really enjoyed our stay!
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on 12 Apr 2024
Dear Ashley,We appreciate your words from the bottom of our hearts.Obtaining a review like the one you give us from you encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We are always waiting for youYours faithfully,Hotel Riu DunamarOnline Reputation Manager

8/10 Good

Sreypich

Stayed 7 nights in Apr 2024

10/10 Excellent

Alicja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Micah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was incredible! My family had a blast and it was super relaxing. Would definitely go back.
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 12 Apr 2024
Dear Micah,We would like to thank you for taking the time to a positive review. We are so glad you enjoyed your stay and we hope that we will be able to welcome you back to the hotel in the near future. All the best, Hotel Riu DunamarOnline Reputation Manager

8/10 Good

Christy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I travel to all-inclusive resorts often and have never had a bad Riu experience. Riu Dunamar was no different. My family of 9 (including 2 kids, 12 and 9) spent a week there over spring break and it was wonderful. Pros: the grounds were impeccably maintained, people were hard at work cleaning/maintaining at all times. Employees were friendly and helpful (special shout out to Willy at the swim up bar and Elizabeth at the breakfast buffet). The beach was AMAZING; free of seaweed, clean, and ocean was swimmable. The pools were clean and warm. The water park was a huge hit for my kids and I felt safe sending them there. The food was pretty good (I'm a picky but not fancy eater) and I didn't have any trouble finding something to eat for any meal. The drinks were pretty standard, nothing fancy but I couldn't complain. Cons: chairs by the pool were completely claimed before 8am. Beds in the double room are SMALL, like smaller than a full size small. With 2 kids, we were lucky to get a room facing the outside of the resort, as I can see if you face the interior of the resort the sounds from the show and guests would be really loud into the night. There were a lot of unruly spring breakers but the staff was pretty good at handling them. All in all, this might be one of my favorite Riu resorts and I would not hesitate to go back.
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on 12 Apr 2024
Dear Christy,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu DunamarOnline Reputation Manager

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People working there were very friendly. place was very clean. we loved Freddy and Max at the pool.
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on 12 Apr 2024
Dear Daniel,Thank you for taking the time to write a good review of our hotel. We sincerely hope that you will visit us again soon and we will be able to offer you another good experience. We remain with best wishes, Hotel Riu DunamarOnline Reputation Manager

10/10 Excellent

Okwuchukwu

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
great stay
Stayed 4 nights in Mar 2024
Response from Hotel Riu Dunamar Online Reputation Manager on 11 Apr 2024
Dear Okwuchukwu,It is wonderful to learn you had a great time.Knowing that you had a nice stay makes us want to continue improving.Thank you for choosing our hotel!It would be a pleasure to have the opportunity to welcome you again very soon.Caring Regards,Hotel Riu DunamarOnline Reputation Manager

4/10 Poor

Erika Hernandez Espinosa de los

Travelled with family
Liked: Cleanliness, staff & service
El hotel tiene una ubicación excelente, los tobogánes muy bien, los niños se divierten pero las instalaciones son muy básicas, las albercas son pequeñas y están muy saturadas El servicio es bueno en general, pero en el restaurante de especialidad “Bamboo”, el encargado Martin da tiempo de espera excesivo para cenar y tienen mesas vacías, deja mucho que desear. Solo tienen elevador de un lado del edificio, asi que se tiene que subir y bajar escaleras todo el tiempo
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 10 Apr 2024
Apreciada Erika Hernandez Espinosa de losGracias por sus palabras,Nos apena su decepción con nuestras instalaciones, aunque nos alegra mucho conocer que los niños disfrutaron con los toboganes, diversión asegurada para todos.Por otro lado, puede estar segura de que hemos registrado cuidadosamente sus observaciones para abordarlas con los equipos correspondientes, comprometiéndonos a mejorar constantemente.Quisiéramos extenderle una cordial invitación a regresar y permitirnos nuevamente el privilegio de recibirle en cualquiera de nuestras instalaciones, con el propósito de brindarle la excepcional experiencia que siempre nos esforzamos por ofrecer, garantizando su completa satisfacción.Cordialmente, Hotel Riu DunamarOnline Reputation Manager

2/10 Terrible

Aaliyah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Jennifer Jo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Food wasn’t that great! Place was super clean and the staff were very friendly
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on 9 Apr 2024
Dear Jennifer Jo,Thank you very much for choosing Riu and for sharing your feedback.As we strongly believe that customer comes first, it is great to find that you satisfied with our staff members dedicated service. However, we lament that we could not meet your taste with our gastronomic offer.We sincerely hope that you will give us another chance to welcome you again and share a more pleasant experience.We remain sincerely,Hotel Riu DunamarOnline Reputation Manager

10/10 Excellent

Heather M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is great couldnt ask for better but got 2 star because there is notbing out side area but its mexico so acceptinal
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on 11 Apr 2024
Dear Casey,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu DunamarOnline Reputation Manager

8/10 Good

Marie

Stayed 5 nights in Mar 2024

8/10 Good

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Guido, Pembroke Pines

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All fine.
Stayed 8 nights in Mar 2024
Response from Online Reputation Manager on 11 Apr 2024
Dear Guido,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu DunamarOnline Reputation Manager

10/10 Excellent

Dejan

Stayed 7 nights in Mar 2024

2/10 Terrible

Wesley James, Northville

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend to my worst enemy. The staff were fine but the site safety was subpar - pools closed constantly for “cleaning”. I am so disappointed in this hotel. Did not meet any expectations whatsoever.
Stayed 4 nights in Mar 2024
Response from Hotel Riu Dunamar Online Reputation Manager on 5 Apr 2024
Dear Wesley James,We are truly saddened to read that despite our best efforts and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Best Regards,Hotel Riu DunamarOnline Reputation Manager

6/10 Okay

Chasity jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Only down dall was transportation from the air port. I had to find my own
Stayed 5 nights in Mar 2024
Response from Hotel Riu Dunamar Online Reputation Manager on 5 Apr 2024
Dear Chasity jo,We truly appreciate the time you took to write this review. Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Best Regards,Hotel Riu DunamarOnline Reputation Manager

6/10 Okay

karen

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024