Indoor pool, outdoor pool
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Reviews of Flamingo Lan Ha Bay Resort

5 out of 5
Flamingo Lan Ha Bay Resort
Cat Co 1 & 2 Cat Hai, Hai Phong, 18, Hai Phong, HAN

Reviews

8.8

Excellent

Rating 10 - Excellent. 5 out of 9 reviews" "
Rating 8 - Good. 2 out of 9 reviews" "
Rating 6 - Okay. 2 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 0 out of 9 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful beachfront resort. The view is amazing! If the ocean is rough or not your thing, the pool is also wonderful. It is a very busy place and we found the noise to be a bit much so be prepared for this. We had the buffet breakfast included in our package and the food was good with a nice selection however they tended to run out of items after 8:30 or so. The beds were very comfy and the staff were extremely accommodating. Rachel at the front desk provided excellent customer service. The spa is very busy and we didn't get our complimentary steam/sauna as promised but this was a minor detail. There is a free electric taxi that goes in to and back from town centre every 2 hours which is a nice option to have. Overall we really enjoyed treating ourselves to this resort and would recommend it!
Stayed 3 nights in Apr 2024

10/10 Excellent

Cong Thanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arguably the most stunning hotel/resort I've stayed in, woke up to a breathtaking ocean sunrise from my balcony window. Delicious breakfast, helpful staff, and a convenient buggy service to and from town. I’d recommend it to anyone visiting Cat Ba.
Response from Duty Manager on 14 Jan 2024
Dear Valued Guest Christine ,Thank you for taking the time to share your experience at Flamingo Cat Ba.We appreciate your detailed feedback and also your satisfaction with our location, breathtaking views, breakfast, buggy service to the hospitality of our dedicated team.We will surely pass on your feedback to the rest of our team who can make your visit more memorable if you can give us a chance to welcome you back in the futureBest regards,Flamingo Cat Ba Management team.

8/10 Good

Peter

Stayed 2 nights in Oct 2023
Response from Duty Manager on 21 Nov 2023
Dear Valued Guest Peter, Thank you very much for your great review.We wish all the best for you and we are looking forward to welcoming you back to our hotel in the futureWarm regards, Uyen Bui (Ms.)Duty Manager - Flamingo Cat Ba

6/10 Okay

Alina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Leider haben wir uns trotz des schönen und sauberen Zimmers nicht sehr wohl gefühlt. Wir wurden permanent von Angestellten des Hotels gefragt wenn wir einfach nur über das Gelände gelaufen sind was wir machen und ob wir Gäste seien. Im Spa wurden wir gegen unseren Willen von einer Mitarbeiterin fotografiert und als wir dies bei ihr oder an der Rezeption angesprochen haben, wurde so getan als würde man uns auf englisch nicht verstehen (obwohl dies vorher kein Problem war). Zudem wurde ab 6 Uhr morgens bis 22 Uhr abends laute Musik im Flur gespielt, was man im Zimmer auch stark hörte, so dass ein entspanntes in den Tag starten nicht möglich war.
Stayed 2 nights in Apr 2024

6/10 Okay

Bryan

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Not lösung
Wir mussten das hotel buchen weil unser anderes hotel life home geschlossen war Falmigo war aber nicht schlecht
Stayed 2 nights in Jan 2024
Response from Duty Manager on 14 Jan 2024
Dear Valued Guest Bryan, Thank you very much for your review. It seems like we should have put more effort into meeting your expectations. We would love to hear more from you to make your next stay be more memorable so please feel free to contact us any time.We wish all the best for you and we are looking forward to welcoming you back to our Resorts in the future.Best Regards Flamingo Cat Ba Management team.

10/10 Excellent

??

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
교통편 부족
Response from Duty Manager on 5 Mar 2024
Dear Valued Guest, We are delighted you stayed at Flamingo Cat Ba recently and learned that you enjoyed your time. Thank you for sharing your experiences of your holiday, and also your feedback about transportation.We will surely pass on your feedback to the rest of our team who can make your visit more memorable if you can give us a chance to welcome you back in the futureBest regards,Flamingo Cat Ba Management team

10/10 Excellent

Thanh Hao thi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rất đáng giá để ở, đẹp, sạch, yên tĩnh, để đồ ăn ngon, phục vụ vui vẻ.
Stayed 1 night in Nov 2023
Response from Ban Quản lý Khu Nghỉ dưỡng on 14 Jan 2024
Xin chào Quý khách Thanh Hao thi,Cảm ơn Quý khách đã đến với Khu Nghỉ dưỡng Flamingo Cát Bà và dành thời gian để chia sẻ cảm nhận của mình. Đây chính là động lực cho mỗi một nhân viên của Khu nghỉ dưỡng tiếp tục hoàn thiện mình để nâng cao chất lượng dịch vụ cũng như có thể mang lại cho Quý khách những trải nghiệm trọn vẹn trong những lần gặp gỡ sau.Hẹn gặp lại Quý khách vào một ngày không xa.Trân trọng,Ban Quản lý Khu nghỉ dưỡng.