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Reviews of Citi M Hotel

3 out of 5
Citi M Hotel
Jalan Tanah Abang I No. 11, Jakarta, DKI JAKARTA

Reviews

8.2

Very good

Rating 10 - Excellent. 23 out of 70 reviews" "
Rating 8 - Good. 30 out of 70 reviews" "
Rating 6 - Okay. 13 out of 70 reviews" "
Rating 4 - Poor. 3 out of 70 reviews" "
Rating 2 - Terrible. 1 out of 70 reviews" "

7.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marthen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good customer service, easy check in. The room was little small. Tasty food on room service menus.
Stayed 1 night in May 2019

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient lodging in Jakarta
The hotel is very good (considering the price) facilities are basic but OK. Room a bit small but clean. 24 h food service. Well located, but immediate surroundings very poor.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located in a bit secluded location. But, very nice, clean and an affordable hotel to stay. The breakfast buffet was very good for which I will give them +1.
Stayed 3 nights in Dec 2018

4/10 Poor

Fatimah, Singapore

Liked: Staff & service
Disliked: Cleanliness, room comfort
After the 2nd nite, one of our rm experienced total black dirty water in the wc as well from the sprayed water. Water flow from the sink also very weak. We decided to check out and moved to another hotel as we hv another 2 more nights. Anyway to refund for tje rm with problem?
Stayed 4 nights in Nov 2018

10/10 Excellent

Nor Afida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lokasi & staff
Lokasi agak tersorok & supir grab agak mencari di mana. Agak jauh dari rumah makan. But staff very helpful & friendly. mau kemana2, staff nya bisa pesan grab. Kamar bagus sekali, makanannya pun enak :) Selesa tinggal di sini. Wifi laju.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
The staff were courteous and the hotel clean
Stayed 7 nights in Jul 2018

8/10 Good

enny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
since this trip is for business so, it fine for the sort trip, close too the city
Stayed 2 nights in Feb 2018

6/10 Okay

Kishor

Liked: Cleanliness, staff & service, room comfort
OK, bit isolated
Location is not so good. You'll need uber to get around. Comfortable bed. Excellent Wi-Fi. Great breakfast. Lovely, helpful staff. Our special thanks to the lovely Karina, who looked after us and helped us with sightseeing advice. Room fittings remind me of supermarket shelving. Lots of watchable TV channels. Excellent. Some great movie channels. Only problem is that the bathroom is a wet room. Everything is wet when you have a shower. Overall good value for money.
Stayed 1 night in Dec 2017

6/10 Okay

Traveller, UK

Reasonable Price for a Centrally Located Hotel
The only thing to shout about this hotel is its central location. Front desk staff weren't friendly. room was very small, shower was above the toilet seat. We had wanted a centrally located hotel at a reasonable price, but didn't expect the standard to be quite so low. Our window overlook a wall.
Stayed 2 nights in Oct 2017

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
USA
Great location and friendly staff. Amazing food with 24 hour kitchen. Would stay here again the next time I am Jakarta. Couldn't ask for better hotel because the staff was very helpful making it easy for us to navigate the area and the city. Highly recommend this hotel.
Stayed 3 nights in Nov 2017

6/10 Okay

Vicki

Disliked: Cleanliness, staff & service, room comfort
Just ok
Just ok; desk manager that checked us in was so cranky; Two different ladies worked day shift and were very pleasant and helpful. Breakfast had few western choices; no fruit, coffee good. Beds were hard, room very bare, WiFi pretty good, shower is part of whole bath area so everything gets wet; this is common I think in a lot of Asian hotels. Location is ok, not great.
Stayed 2 nights in Oct 2017

10/10 Excellent

Awad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SERVICE LIKE 4 STARS HOTEL
STAFFS WERE WARM AND FRIENDLY

8/10 Good

Ida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient, close to Gambir train station, breakfast buffet was good; a lot of selections. The place was clean, and staff were courteous. Over all, it was a good place to stay.
Stayed 2 nights in Jun 2017

10/10 Excellent

Gianfranco

Liked: Staff & service, property conditions & facilities, room comfort
Personal service fantastic!
Impressed with the personal service of the staff at front desk, at breakfast room.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Nice hotel, near to MONAS, near to city
Hotel near to monas, have public transport to city or another places. Super friendly and very helped staff.

8/10 Good

Andrew , Toronto, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel with excellent breakfast
The best part of this hotel is the excellent buffet breakfast! Lots of selection of Indonesian and Western food. They also have free shuttles to various places, like the textile market and Gambir station. Otherwise, the room was standard and not very remarkable, but comfortable. Unfortunately, our A/C unit stopped working the second night, but we were only there for two nights so we didn't bother complaining.
Response from Indra on 11 Mar 2017
Thank you for your review your suggestion are useful to Citi M Hotel in order to correct deficiencies and to serve the best to our guests. we apologize for that matter, we hope it will not happen again in the future. Thanks Have a nice day

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Luckily there are still much room for improvement.
The service at the front desk was excellent and the staff are all very helpful. However to stay competitive in the Jakarta hotel market, the hotel needs upgrade and overall renovation as the room was a bit old & decoration was out dated. Ant was found in the room and dining table at the restaurant as well. This is the first hotel I stays that provide towel in dark colour. We don't know if they are clean or safe to use as you can't tell when the towel is in dark colour. I can't comment much on the location but I have 2 taxi trips to hotel and one of the Blue Bird taxi Driver is unaware of the hotel and has problem finding it even with me showing him the name card of the hotel. It is more like a budget hotel for couple and with the same price you can definitely find better hotel in this city.

8/10 Good

Cait, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel close to the National Monument
The staff was excellent. I am an English speaker, and I had no difficulties communicating with the staff. They answered all my questions and needs. They ordered a taxi for me, kept our luggage in a storage room after we checked out, and the complimentary breakfast and coffee were delightful. The room was very comfortable, easily climate controlled, and the wi-fi worked without a hitch. The only thing we noticed were some very small ants in the room, but they were few and were not a problem.
coffee after breakfats
clean and comfortable common area
breakfast area decor

8/10 Good

Qila, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel is good and comfort, but the towel have one of some smell of ciggarates.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Well located hotel, staff were great, food good except for last night when it was under cooked.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room was very comfortable. near to city center
Food served was very healthy food that fits my diet as I went to Jakarta for a marathon. Room was very comfortable and staff were all very friendly. Definitely will stay again at this hotel for my next visit.

10/10 Excellent

Hwei-Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
KEnneth and staff were extremely helpful!

8/10 Good

Allan, Spore & Perth

Liked: Cleanliness, staff & service, room comfort
Value hotel & clean
Good value hotel & friendly staff. Need a taxi they call for You. Very efficient no surcharge.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Superb staff, clean environment, comfortable experience.

8/10 Good

Mike, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option close to Gambir station
This hotel is a good option for when you'll have to be at Gambir station. Good for a stopover or several nights in Jakarta. Busstop is quite nearby and local buses can take you to kota. Very friendly and helpful staff, good breakfast and nice rooms.

6/10 Okay

RV, Sydney

Liked: Staff & service
Budget Hotel, Ok Location, Ok Staff
After reading good reviews on TripAdviser for this hotel I end up booking it on Expedia for my recent 3 days stay in Jakarta. The location is bit isolated and needs 5-10 minutes of walk to reach main road to get transport etc. I was given a room where AC was making terrible noise and the bathroom tap after each use and/or after every toilet flush the pipes were making fire siren type noise for 10-20 seconds. I requested for room change and they changed my room next day. There was no issue of noise in bathroom any more but AC was still making noise. Once again I spoke with reception and they advised that all rooms has same brand AC and they all make similar noise. There goes my quite sleep. I had to practically use ear-plugs to sleep without interruption. Staff was OK and helpful on most occasions. Breakfast was alright. I would avoid this one if I am visiting Jakarta next time.

10/10 Excellent

songphon, BKK Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big and comfortable room, Easy to travel in Jakarta

10/10 Excellent

Melly, BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with good food and very polite staff.
The food was good, the staff was very helpful and kind, polite. My husband got flu at that time, and the staff tried to served something for him. Just keep do that. Foreigner like Indonesian people because their manner and kindness (most of them)

8/10 Good

waleed

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
City M hotel
This hotel was not for citi crawlers. The neighborhood was good for government business related stay.
Thank you for your review. if there is a shortage please tell us

6/10 Okay

Verified traveller

Citi M
Totally worth the price. It's three stars all the way!
Thank you for your review. if there is a shortage please tell us

10/10 Excellent

??

Stayed 1 night in Mar 2024

8/10 Good

MARIO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

patrick

Travelled with family
Disliked: Cleanliness, property conditions & facilities
very dirty rooms , cockroaches in our room. very noisy from other hotel guests.the food is horrible.for breakfast cold food almost no choice.choice of rice with some vegetables and mini pieces of chicken with more bone than chicken .the other thing we could choose was bread with a fried egg .i asked if they had fruit they didn't.for drink they only have old coffee and tea that had been standing for hours and water.there was nothing more.we are not fussy eaters but this was so bad and dirty that we ate outside the hotel.we were happy that we only stayed 2 nights. we had no choices our plane was only in 2 days and we had already pay.never ever again in this hotel. stay away from here.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jing

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet sarapan bagus
Stayed 1 night in Dec 2021

8/10 Good

Bruno, Paris

Travelled with family
Liked: Cleanliness, staff & service
La chambre est bien avec de bons lits mais ce qui me désole c est qu il y a 2 fenêtres qui ne servent à rien La 1ère fenêtre donne sur un mur noir et la 2ème fenêtre sur le couloir de l’hôtel De plus il est assez dangereux pour les personnes âgées de mettre la douche en plein milieu elles risquent de glisser et se casser la jambe. Il faudrait au moins prévoir un anti dérapant au sol
Stayed 2 nights in Dec 2019

10/10 Excellent

Hsien Shu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It worths to book again
Stayed 3 nights in Sep 2019

8/10 Good

Tad, 日本

Travelled with family and small children
Liked: Staff & service, amenities
設備は古いが清潔である。タオルが古い、トイレットペーパーの置き忘れなど不備はあったがスタッフの対応が気持ち良い、
Stayed 5 nights in Aug 2019

6/10 Okay

Michel

Liked: Cleanliness
Disliked: Room comfort
Pas de restaurant à proximité
Shuttle airport payant ?!! Malgré gratuité promise... C'est malhonnête
Stayed 2 nights in Aug 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Preisleistung ist Gut!
Wir waren zwei Nächte dort und dafür war es gut!
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok quelques améliorations à faire: rapidité pour nettoyage des chambres. Très bon restaurant
Stayed 2 nights in Jun 2019

8/10 Good

young sub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

4/10 Poor

emilie, gatineau

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
Près de la station Gambie... seul point positif Sinon, la chambre est sale. La douche est affreuse. Tu prends ta douche sur la toilette. Mal insonorisé. Lit très dur.
Stayed 1 night in Jul 2018

10/10 Excellent

Line

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Stayed 3 nights in Jun 2018

10/10 Excellent

CHUNGLIANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好
離紀念碑很近
Stayed 1 night in Feb 2018

8/10 Good

Anette

Liked: Cleanliness, staff & service, property conditions & facilities
Fräscht hotell med mycket bra läge
och våningsplanen var väldigt nytt och fräscht. Rummet var fint, lite mörkt men helt ok. Badrummet var däremot väldigt trist, ingen avdelare till duschen utan man duschade vid toalettsitsen och det blev väldigt blött överallt och ingen skrapa eller nåt för att torka upp det. Personalen var mycket trevlig och hjälpsam och hade gratis transfer till tågstationen. Restaurangen var ockdå helt ok. Skulle definitivt bo här igen.

6/10 Okay

Marlen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good value - but moldy
I want to mention first that staff was very nice and at least tried to make our stay a good one. I also want to point out that I was impressed by the food (great value and even vegetarian choices for breakfast). However, the room smelled terrible (moldy) like most rooms in Indonesia though. It’s also due to the way the room’s set to. The shower is pretty much in the same room with little to no ventilation and no window. So naturally it’s moldy. If you have allergies don’t do it. I did not request another room as I’m pretty sure they’re all the same anyway. Beds are comfortable enough. I used the fitness facilities - AC was working but had to climb up a chair and switch it on myself. I just don’t get why the simple things aren’t taken care of. Just vacuum the floor there and it will be totally fine. Also, something we found in pricy AND cheap accommodation, the smoke detectors were covered - absolut NOGO! And not the way to fix other issues.Anyway, the value of this especially combination with the breakfast fitness and feee train station shuttle is still great.
Stayed 1 night in Nov 2017

6/10 Okay

toni , NRW. Deutschland

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Is geht ich werde nicht noch mal buchen
Hotel ist nicht gut keine Fenster bader Zimmer ist nicht gute zugestand ist weit von Zentrum der Gegend ist nicht gut für Nacht nach meine Meinung is gebet schöneres Hotel als das ist nicht Empfehlenswert
Stayed 3 nights in Oct 2017

6/10 Okay

Verified traveller

giá cả rẻ, tạm ổn
gần các nhà sách, trung tâm, phòng ốc bình thường, không có gì đặc sắc
Stayed 3 nights in Aug 2017

8/10 Good

Ped, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Decent place for a good price.
The staff here are really nice but the rooms weren't very comfortable. Beds were rock hard and besides the lobby the hotel feel more like a hostel.
Stayed 2 nights in Aug 2017